Fri.Feb 16, 2024

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“32 To 36 Courses” Is Not Revenue Enablement

Forrester eCommerce

True story: Years ago, a Forrester revenue enablement customer meeting was unexpectedly joined by a new voice, an individual whose exact role was unclear to our team beyond “they’ve joined us to help up-level our B2B sales onboarding.

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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Invisible Experiences: Anticipate Customer Needs with Real-Time Interaction Management

Forrester eCommerce

Imagine having a butler who anticipates and serves your needs. In Gotham City, Alfred ensures Batman’s utility belt is always stocked. Just as Alfred faithfully supports Batman, your personal assistant earns your trust through silent understanding. Now think of this relationship in terms of your experiences with brands. Do those experiences feel invisible and immersive?

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Claire’s Continues Lifestyle Push with Plans for Branded Products

Retail TouchPoints

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products. Under the multi-year agreement, IMG will bring to market complementary products that support Claire’s brand purpose of inspiring self-expression and individuality, in categories including apparel , fashion accessories and room décor as well as lifestyle and special occasion products.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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2024: A Bittersweet Beginning For The Subscription Hardware Business

Forrester eCommerce

What is the future of subscription hardware? Learn why the transition to on-premises subscription hardware faced some bittersweet moments last year and where it’s headed this year.

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Target Looks to Attract New Customers with Intro of Value-Priced Private Label Brand

Retail TouchPoints

Target has introduced a new low-price owned brand called Dealworthy — featuring more than 400 products ranging in price from less than $1 to $10 — and revamped its 15 -year-old everyday essentials brand Up&Up with new branding, product reformulations and additions to the assortment. Target’s owned brands are one of the most successful pieces of its business , with a collection of more than 45 private labels that contribute more than $30 billion in sales annually.

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Guess?, WHP Global Team Up to Buy Rag & Bone

Retail TouchPoints

Guess? has partnered with the global brand management firm WHP Global — which owns the Toys ‘R’ Us and Babies ‘R’ Us brands as well as a stake in Express — to acquire the New York-based fashion brand Rag & Bone. The deal is expected to close during Q1 of the Guess? 2025 fiscal year, in March 2025. Rag & Bone currently operates 34 stores in the U.S. and two stores in the UK, and the brand also is sold in boutiques, department stores and online globally.

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Grow or Die, Says Momentum Shake Founder

Practical eCommerce

To Mike Tecku, entreprenureship is more than making money. It's helping others, building a team, and personal growth. The post Grow or Die, Says Momentum Shake Founder appeared first on Practical Ecommerce.

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Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.

Retail TouchPoints

Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its new Inclusive Spaces Framework for all newly opened and renovated company-owned stores in the U.S. The first store, in Washington, D.C., features optimized lighting and acoustics for better visual and audible communication and accessible equipment designs for store associates.

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McDonald’s Offers a Special $1 Filet-O-Fish for the Lent Holiday

RetailWire

As the season of Lent commences, McDonald’s has rolled out an enticing deal that's bound to please seafood enthusiasts.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively focuses on making sure its customers, women 45 and older, “feel valued, heard and seen,” according to VP of Stores and Operations James Ramire

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Grow or Die, says Momentum Shake Founder

Practical eCommerce

To Mike Tecku, entreprenureship is more than making money. It's helping others, building a team, and personal growth. The post Grow or Die, says Momentum Shake Founder appeared first on Practical Ecommerce.

eCommerce 101
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Crocs reaches ‘record’ annual revenue of nearly $4B

RetailDive

The company said it’s in the early days of implementing a retail strategy for its Heydude brand and plans to open 30 outlet locations this year.

Retail 99
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Target Creates Low-Cost Brand, dealworthy

RetailWire

A new low-cost Target brand has been introduced, some with a price point of less than $1.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Staples revamps loyalty program

RetailDive

Easy Rewards lets shoppers earn and redeem points on qualifying purchases, and gives customers double the points for their most shopped categories.

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Executing a High-Volume Loyalty Program Migration with Dr. Sam's

Smile.io

Dr. Sam’s is a simple, no-fuss skincare brand created by Dr. Sam Bunting with her 20+ years of expertise. After years of working in her own clinic, Dr. Sam was motivated to fill a gap in the market she noticed: solutions for problematic skin that were simple, effective, and affordable. In 2018, she launched the brand with her award-winning Flawless Cleanser.

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The Weekly Closeout: Skechers aims for 10K stores and Jeff Bezos sells $4B in Amazon stock

RetailDive

The footwear retailer is halfway to its store opening goal, while the Amazon founder sold billions of shares this week.

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Canadian Tire Suffers Earnings Miss, Details Retail Technology Investments

RIS News

Refreshed stores, a generative AI shopping assistant, its first multi-banner omnichannel fulfillment DC, electronic shelf labels. the list of technology Canadian Tire has been investing goes on.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Nike to lay off more than 1,600 employees

RetailDive

On the heels of a cost-savings plan announced in December, the activewear giant confirmed it plans to cut about 2% of its total workforce.

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Unleashing Developer-Led Innovation for Enhanced Online Commerce Experiences

RIS News

Developers have continued to be the driving force behind the evolution of digital commerce, and they understand that to be successful, brands must lean into developer-led innovation that drives unique visual experiences efficiently.

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L’Occitane’s third virtual store celebrates Ramadan

RetailDive

The experience, created with Emperia, mimics a traditional Middle Eastern house and features exclusive gift sets and a skin care questionnaire.

Gifts 83
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Hardly Any Plastics Can Be Recycled According to a New Study

RetailWire

Are all the plastic items households recycle annually really being reused? A new study says no.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Liquid Death expands into electrolyte drink mixes

RetailDive

The launch allows the fast-growing canned water and tea maker to enter a new category and further build out its healthy beverage platform.

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Covent Garden Launches New Light Installation with Paul Smith

365 Retail

Covent Garden has unveiled an immersive light installation within its historic Market Building, developed in collaboration with renowned British designer and Floral Street resident, Sir Paul Smith. This launch marks the beginning of several captivating illumination events planned throughout the year. Initiated on 16th February to coincide with London Fashion Week, the installation illuminates the iconic Market Building with over 1,000 lights across 36 arches.

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Rite Aid to lay off employees as it transitions California warehouse operations

RetailDive

The drugstore chain will close its Woodland distribution center and shift work to its facility in Lancaster, the company told sister publication Supply Chain Dive.

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Irish supermarkets ‘using DRS launch to hide price increases’

TalkingRetail

The introduction of the deposit return scheme (DRS) in Ireland has so far led to reduced pack sizes and disguised price increases for consumers, claims data analytics firm Talysis. The scheme to encourage recycling of single-use drinks containers was introduced at the beginning of February.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Spanx launches first brand campaign in London

RetailDive

The campaign will feature body activist, author, model and beauty brand founder Charli Howard and be displayed across London’s tube stations.

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How to Run Spotify Ads: Costs & Key Considerations

CPC Strategy

Spotify went public in 2008 in a market crowded with rival music services. The music streaming app has shattered expectations by reaching over 602 million users, including 236 million subscribers, across 180 markets. It is now the world’s most popular audio streaming subscription service.

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Elon Musk Shifts SpaceX to Texas After Delaware Rejects Pay Deal

RetailWire

SpaceX CEO Elon Musk made headlines as he announced the SpaceX company’s transition from Delaware to Texas following legal hitches with his mammoth Tesla compensation package.

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UK Retail Sector Witnesses a Robust Rebound in January 2024

365 Retail

In January 2024, the UK retail sector witnessed a notable recovery, as sales volumes increased by 3.4% following a historic decline of 3.3% in December 2023, as reported by the Office for National Statistics (ONS). This marked the largest monthly rise since April 2021, effectively restoring sales volumes to the levels observed in November 2023. The recovery was predominantly led by increased sales in food stores, notably supermarkets, contributing the most to the uplift.

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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.