Fri.Oct 25, 2024

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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper. If, during COVID-19, we noticed physical store shoppers shifting their shopping to the digital commerce versions of their favorite retailers and firmly establishing

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Maximizing Impact During Cyber Week: Lessons for Brands and Retailers

Wiser

Cyber Week has become a pivotal period in the retail calendar, driving significant sales growth both online and in-store. For brands and retailers, this week presents a crucial opportunity to refine pricing strategies, capitalize on heightened consumer demand, and remain competitive in a rapidly evolving market. As more consumers embrace omni-channel shopping, it’s essential to recognize how strategic discounting and promotional activities can impact overall sales performance.

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Bark and Crocs Collab on New ‘Paw-Wear’ for Pups

Retail TouchPoints

Bark , the omnichannel dog brand and creator of BarkBox , is partnering with Crocs on a new foot, er, paw-wear collection for furry friends. Current subscribers of BarkBox and Super Chewer , a monthly subscription of tough toys, can add Pet Crocs to their next box, while new subscribers can receive them as a welcome gift when they sign up. Shoppers also can browse and buy matching shoes for their “pet babies” at Crocs.com and in Crocs stores, while supplies last.

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Pepsi Max brings back EA Sports FCTM 25 on-pack promotion

TalkingRetail

Pepsi is teaming up with video game EA Sports FCTM for the second year running, with an on-pack promotion set to give away gaming prizes. To enter, shoppers must purchase a promotional Pepsi product and scan the QR code on-pack.

Games 97
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Tractor Supply to Purchase Online Pet Pharmacy

Retail TouchPoints

Tractor Supply will purchase the privately held online pet pharmacy Allivet in an all-cash transaction that the retailer plans to fund through its balance sheet. Purchase price information for the deal, which is expected to close in Q1 2025, was not released. For the past several years, Tractor Supply has offered digital pet pharmacy services by leveraging the Allivet PetRx platform.

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Retailers, Reward Loyalty With Value-Based Personalization This Holiday Season

Forrester eCommerce

Retailers can understand the fundamentals of value-based personalization in this Forrester blog by analyst Jessica Liu and researcher Cole Walsh.

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The Entertainer Expands Store Network With Its 166th Shop in Milton Keynes

365 Retail

The UK’s largest independent toy retailer, The Entertainer, has opened a new flagship store at centre:mk – its 166th store. The new store is now trading, with its official opening planned for tomorrow (Saturday 26 October). The store showcases The Entertainer’s extensive range of toys and games from leading brands including Hot Wheels, Peppa Pig and Paw Patrol, as well as an exclusive selection of Addo and Early Learning Centre products.

Toys 64
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Business Groups Protest FTC’s New Click-to-Cancel Rule, Calling it ‘Arbitrary and Capricious’

Retail TouchPoints

A range of business groups — including the Interactive Advertising Bureau (IAB) , the Michigan Press Association and the National Federation of Independent Businesses (NFIB) — have filed two apparently coordinated petitions to block the Federal Trade Commission ’s new “click-to-cancel” rule. The final rule, released by the FTC earlier this month, outlines a number of now-prohibited subscription cancellation practices, all aimed at making it as easy for a consumer to cancel a subscription as it i

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Tapestry and Capri merger blocked in win for FTC

RetailDive

The owners of Coach and Michael Kors plan to appeal the decision, but experts say it’s unlikely the deal will go through.

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4x Founder Debuts Ecommerce Intel Tool

Practical eCommerce

Dennis Hegstad's latest venture, a data provider, follows his three Shopify app companies. The post 4x Founder Debuts Ecommerce Intel Tool appeared first on Practical Ecommerce.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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7-Eleven to open over 600 stores under new design by 2027

RetailDive

The retailer’s newest format features “a larger product assortment and expanded food and beverage offerings,” CEO Joseph DePinto told investors on Thursday.

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Nisa helps with successful trial of new food redistribution scheme

TalkingRetail

Nisa has linked up with waste management company Biffa and food sharing app Olio to take part in a trial of a scheme for same-day local food redistribution. Following the trial, Biffa and Olio are now launching the scheme more widely.

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Tractor Supply to acquire online pet pharmacy

RetailDive

The move expands the retailer’s market opportunity. Meanwhile, new locations spurred Q3 sales, as store comps and net income declined.

Supplies 119
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CFPB Issues Warning About Using AI-Powered Tools for Employment Decisions  

RetailWire

CFPB says businesses that make employment decisions based on AI-generated reports must comply with the FCRA.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Consumer demand, star ambassadors key to Skechers ‘record’ Q3 growth of $2.4B

RetailDive

The footwear company is trying to sustain its momentum by pushing deeper into its product offering for team-based sports.

Consumer 116
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Boeing Workers Reject Latest Contract Proposal, Strike Continues

RetailWire

IAM union workers have voted against a new contract offered by Boeing.

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Indochino names vice president of retail sales and operations

RetailDive

Sean Wrenn was most recently vice president of direct retail at Kendra Scott and also has experience from Abercrombie & Fitch and Aéropostale.

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Wayfair Introduces a High-Value Customer Loyalty Program

RetailWire

Wayfair Rewards will allow for even more customer savings and exclusives.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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The Weekly Closeout: Kate Spade launches M&M’S collection and Nike extends partnership with NBA, WNBA

RetailDive

The fashion company announced a sweet collaboration, while the athletics brand is signing on for another 12 years with the basketball associations.

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Best Buy Extends Store Hours for Holiday Season

RetailWire

Extended store hours and deals galore are a win for holiday shoppers.

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ACS warns of potential £634m Budget impact on c-stores

TalkingRetail

Next week’s Budget could cost the convenience sector millions of pounds, retailers are warning.

Retail 59
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Walmart, Kroger Deny ‘Surge Pricing’ Claims Following Digital Price Tag Adoption

RetailWire

Walmart and Kroger have digital price tags, but claim they don't do 'surge pricing.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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WKD X expands range and launches first-ever ad campaign

TalkingRetail

WKD X, the caffeine-containing 7% ABV sub-brand, is introducing two additional flavour variants and launching its first dedicated media campaign.

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Domino’s EVP of International Resigned Suddenly & Immediately. Here’s What We Know.

RetailWire

The Domino's EVP's sudden resignation shocked the industry.

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Leicestershire store closed for four weeks after repeated seizures

TalkingRetail

A Loughborough store that was found to be selling illegal tobacco and vapes has been closed for four weeks, Leciestershire County Council has reported. Roman Express, in Church Gate, was closed under the terms of an order granted at Leicester Magistrates Court last week.

Retail 52
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Luxury Fashion Brands Coach and Michael Kors Stopped From Merging

RetailWire

Luxury fashion brands Coach, Michael Kors, Kate Spade, Versace, and more were involved in the deal.

Fashion 52
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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NewstrAid asks supporters to help those struggling with energy bills

TalkingRetail

Industry charity NewstrAid will be promoting its annual initiative ‘Woolly Wednesday’ on 30 October to raise awareness about how the charity can help those struggling to stay warm and cover their energy bills this winter.

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Frontier Buying Spirit Airlines May Still Be on the Table

RetailWire

Spirit Airlines is laying off employees and selling several planes, but Frontier may still be interested in a merger deal.

Travel 52
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Report indicates early DRS success in Ireland

TalkingRetail

A new report shows the deposit return scheme (DRS) in Ireland has become part of shoppers' daily routine only six months after introduction.

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Wingstop Named Official Partner of NBA and NBA G League

RetailWire

This partnership is the first for Wingstop and a pro-U.S. sports league.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.