Retail TouchPoints

FEBRUARY 7, 2024

When creating an advertisement or a campaign, there is a clear number-one priority a brand needs to focus on: not just getting a consumer’s attention, but holding it. That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% more involvement than static content.

Retail 287

Retail Games Clothing Customer Retention 287

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 259

Consumer Customer Loyalty Customer Experience B2C 259

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science of commerce has evolved rapidly online, driving deeper personalization and more efficient deployment of marketing and logistics resources, the physical store environment has remained stubbornly analog.

eCommerce 287

eCommerce Electronics X-cart Point of Sale 287

Forrester eCommerce

FEBRUARY 7, 2024

Organizations have various tools for mapping processes, systems, and experiences. However, many of these tools focus on the internal business, neglecting the customer perspective. Customer experience (CX) mapping tools are valuable resources for organizations striving for customer centricity (or in Forrester terms, customer obsession) and aligning business outcomes with customer outcomes.

Customer 259

Customer Customer Experience 259

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

FEBRUARY 7, 2024

Discount shopping app Temu is giving U.S. and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. In announcing the news, Temu not only highlighted the benefits to sellers, which it said can now “reach millions of new customers” through its platform, but also the benefits to shoppers, who as a result of the expansion will begin to see more “local options” in the shopping app.

Merchant Services 275

Merchant Services Apparel Fashion Consumer 275

Forrester eCommerce

FEBRUARY 7, 2024

One of my most pleasant and inspiring responsibilities is coordinating the annual Enterprise Architecture awards. These awards have been an institution since 2010, and as of last year now are conducted in partnership with The Open Group.

Customer 259

Customer 259

Forrester eCommerce

FEBRUARY 7, 2024

On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. properties will be bundled as a new streaming service to launch this fall.

Channel 243

Channel Customer 243

Retail TouchPoints

FEBRUARY 7, 2024

Resale search engine Beni announced a series of new partnerships with top brands, including Poshmark , ThredUp and Patagonia , and launched an app version of its platform for iOS users. First launched in 2021 as a browser extension, Beni now boasts more than 50 resale partners that together allow the platform to aggregate nearly 80% of all online resale listings.

Mobile 264

Mobile Customer eCommerce 264

FastSpring

FEBRUARY 7, 2024

fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.

WooCommerce 142

WooCommerce Subscription Merchant Services Document 142

Retail TouchPoints

FEBRUARY 7, 2024

Ahold Delhaize USA will make the DoorDash on-demand grocery delivery marketplace available across its five supermarket banners: Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop. The service already is live for most customers of these banners; Food Lion will pilot with DoorDash in February and expects to launch in its markets in March.

Omnichannel 264

Omnichannel Customer Marketing Retail 264

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Algopix

FEBRUARY 7, 2024

Amazon return pallets can be a great opportunity for FBA businesses looking to acquire inventory at discounted prices. But buying and reselling Amazon return pallets requires some work and risk. This guide will walk you through the process to help you decide if Amazon return pallets are right for your FBA business. What are Amazon Return Pallets? Amazon return pallets represent a treasure trove of opportunities for savvy entrepreneurs.

Shipping Costs 108

Shipping Costs Payment Services Payments Channel 108

Retail TouchPoints

FEBRUARY 7, 2024

The retail landscape is evolving, driven by shifting consumer preferences and an increasing awareness of the environmental impact of traditional business practices. As demand for sustainability grows, retailers are tasked with reimagining their strategies to embrace eco-friendly solutions. Amidst these changes, seemingly minor elements within retail displays are stepping into the spotlight for their potential to make a significant difference.

Retail 264

Retail Clothing Consumer Arts 264

365 Retail

FEBRUARY 7, 2024

Nespresso Professional has appointed Nick Stevens as B2B Commercial Director for the UK and Republic of Ireland (ROI). Nick joined the company in May 2017, and will continue to steer the Nespresso Professional teams by growing the B2B division across various commercial areas including HORECA and Office commerce. Nick moved to Nespresso Professional from Nestle Waters, where he held responsibility for the HORECA channel.

B2B 113

B2B Events Channel Marketing 113

TalkingRetail

FEBRUARY 7, 2024

The government is reportedly holding a meeting today (7 February) between business minister Kevin Hollinrake and representatives of the co-operative movement, union officials and other stakeholders, to revive plans to mutualise the Post Office.

Operations 102

Operations Other Retail 102

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 7, 2024

Valentine’s Day isn’t just about hearts and flowers; it’s also about capitalizing on the season of love to boost your retail revenue. As a retailer, you have a golden opportunity to cater to the romantic whims of your customers and maximize your sales potential. With the right strategies in place, you can make this Valentine’s Day your most profitable yet. 10 Valentine’s Day Best Practices to Boost Your Retail Sales Here are some Valentine’s Day retail best pr

Gifts 93

Gifts Retail Social Media Multichannel 93

TalkingRetail

FEBRUARY 7, 2024

The ‘Diageo One’ platform was previously only available to the on-trade but it has now been revamped with a new look and includes resources for independent retailers to access.

Retail 95

Retail Customer 95

RIS News

FEBRUARY 7, 2024

Saks Fifth Avenue is reinventing its West Coast flagship experience with the opening of its new women's store on Wilshire Boulevard in Beverly Hills, CA. Take a look inside.

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91

Smile.io

FEBRUARY 7, 2024

Smile.io is the most trusted loyalty platform by Shopify Plus merchants, powering some of the best Shopify loyalty programs. Over 100,000 brands trust Smile.io with their loyalty program, including Polaroid, Hush Puppies, Birchbox, Liquid Death, Topps, and more.  With a growing network of thousands of ecommerce stores offering rewards, the question became, “how do we make Smile.io work for all merchants?

Shopify 90

Shopify Food and Beverages Customer Loyalty Merchant Services 90

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RIS News

FEBRUARY 7, 2024

Bhaumik Sharma, CDTO North America of Haleon, is taking to the stage at Analytics Unite this May 1-3 to tackle the topic of optimizing IT infrastructures for advanced analytics efforts.

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89

Forrester eCommerce

FEBRUARY 7, 2024

If there’s one question almost every Forrester CX client asks us, its “how to I prove the value of my CX program?” Well, perhaps I can help. Enter the Forrester Customer-Obsession Awards.

Customer 91

Customer Operations 91

RIS News

FEBRUARY 7, 2024

In an industry as fast-paced and hyper competitive as retail, business executives have a strong need to understand factors that are disruptive, transformational and engines of innovation.

Retail 85

Retail 85

RetailDive

FEBRUARY 7, 2024

The company’s largest brands saw double-digit revenue declines in Q3, while overall company revenue dipped 16% for the period.

103

103

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

FEBRUARY 7, 2024

To coincide with the Pepsi rebrand this year, Britvic has launched an exclusive competition for the Pepsi Max brand.

Retail 95

Retail 95

RetailDive

FEBRUARY 7, 2024

The home goods retailer, which swung to a loss in the quarter, said it can't commit to the timing of store growth beyond this year.

Retail 108

Retail 108

365 Retail

FEBRUARY 7, 2024

CBRE Investment Management has recently welcomed Aldi to the Fulham Broadway Retail Centre, marking a significant addition to the shopping and leisure destination. This move comes after a year of transformative changes and enhancements at the centre, spearheaded by CBRE IM’s strategic investments. The supermarket giant has committed to a long-term presence in the area, securing a 20-year lease for a 12,734 square foot space that was formerly home to the homeware retailer Wilko.

Leisure 70

Leisure Retail Management Events 70

RetailDive

FEBRUARY 7, 2024

Gary Millerchip is taking over from Richard Galanti, who is leaving the club retailer after nearly 40 years.

Retail 103

Retail 103

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RIS News

FEBRUARY 7, 2024

British department store Liberty is making moves to improve store technology and customer experience, upgrading its POS and CRM applications to be more user-friendly and easily accessible for staff.

Point of Sale 70

Point of Sale Department Stores POS Customer Experience 70

CPC Strategy

FEBRUARY 7, 2024

With platforms like TikTok and Reels reshaping how we consume content, YouTube introduced its own game-changer. Enter: YouTube Shorts. In 2022, the platform rolled out advertising on Shorts, providing businesses with an exciting new channel for quick and impactful storytelling.

Games 73

Games Channel Consumer 73

RetailDive

FEBRUARY 7, 2024

The mall REIT is unwinding some of its investment into the retail business, which CEO David Simon has acknowledged is more volatile than real estate.

Management 108

Management Retail 108

RIS News

FEBRUARY 7, 2024

H&M has opened a new concept store packed with retail technology and secondhand items. Get the details.

Technology 83

Technology Retail 83

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion