Fri.Sep 06, 2024

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What Price Loyalty? | Big story

TalkingRetail

Clever marketing ploy or brazen rip-off? Whatever your view of loyalty pricing, it’s hard to miss at the moment. Tesco is pushing hard on its Clubcard Prices though TV advertising, while rival multiples including Sainsbury’s, Morrisons and the Co-op have jumped on board with their… This story continues at What Price Loyalty?

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Dear AI, Please Change The World Already

Forrester eCommerce

Generative AI (genAI) arrived in 2022 with massive expectations, promising to transform everything. But two years later, the initial excitement is shifting to skepticism, with many now demanding, “Show me the money!

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How Brands Can Replicate Prime Day Success this Holiday Season

Retail TouchPoints

Over the past 10 years, Prime Day has become a critical sales event for brands, especially for the countless small- and medium-sized sellers that rely on Amazon to grow their businesses. But Prime Day’s impact has permeated the entire retail industry, with direct competitors like Target and Walmart launching their own midsummer sales holidays and brands designing their own unique campaigns to ride the wave of consumer intent.

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AI Agents: The Good, The Bad, And The Ugly

Forrester eCommerce

As AI becomes more agentic, making decisions on behalf of businesses and eventually consumers, the risks will grow more complex. Learn more about the use cases and risks of AI agents in this preview of our upcoming Security & Risk Summit.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Walmart Taps StockX to Bolster Marketplace Sneaker Assortment

Retail TouchPoints

Walmart has forged a new partnership with StockX that will bring pre-verified sneakers from the resale site to the retailer’s online marketplace. With this partnership, StockX will bring “hundreds of listings” to Walmart’s site, reaffirming the company’s focus on growing its resale business, according to Bloomberg. Although specific styles were not shared, brands ranging from Adidas to Asics, Jordan Brand and Nike will have a presence when the integration launches, which could be as early as nex

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From Pixels To Perception: The Impact Of Foundation Models For Vision

Forrester eCommerce

Large-scale AI models trained on extensive data sets are shifting computer vision toward more adaptable and scalable solutions.

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Introducing The CLM Landscape 2024: From Use Case-Driven Solutions To Enterprise Contract Management Platforms

Forrester eCommerce

As global interconnectedness exponentially increases the number of commercial and business relationships between organizations, the speed of innovation is also reshaping how they operate.

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Retail Ecommerce Revamp: Positioning Product Information for Scale

Retail TouchPoints

Every retail ecommerce business — whether just starting out or well-established — reaches the point when adopting a more mature product information management (PIM) strategy becomes crucial to reach the next level of growth. For younger retailers that first launched with just a few product SKUs, scaling their PIM approach is necessary as partner networks and product lines expand.

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The Four Agreements That Enterprise Business Applications Must Adopt

Forrester eCommerce

Enterprise business applications run all phases of a company’s operations such as sales, customer service, accounting, finance, human resources, inventory, and manufacturing. They streamline and coordinate work across the enterprise, supporting corporate goals of revenue, profitability, and cost optimization. As a result, the market for these applications continues to aggressively grow.

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New York State Mandates Panic Buttons for Retail Workplaces

Retail TouchPoints

New York Governor Kathy Hochul has signed the Retail Worker Safety Act (RSWA), mandating the installation of panic buttons in the workplaces of retailers with 500 or more employees nationwide. The buttons will need to be in accessible locations; retailers also will have the option to provide wearable panic buttons or deploy mobile phone-based alarms.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Retail workers hail New York’s new panic-button law

RetailDive

But the bill signed by Gov. Kathy Hochul, which requires a host of safety measures to address store-based crime, was opposed by key trade groups.

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Lumber Liquidators to Liquidate After Failing to Find Buyer

Retail TouchPoints

LL Flooring , previously known as Lumber Liquidators , will close all its stores and has begun liquidation sales after failing to find a buyer for the business. The retailer, which has been in operation since 1994, filed for Chapter 11 bankruptcy protection on Aug. 11. The company announced plans to close 94 of its 300 stores immediately but had hoped to find a buyer for the remainder of the business.

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LL Flooring to liquidate, close all stores after no buyer found

RetailDive

"This is not the outcome that any of us had hoped for," CEO Charles Tyson said in messages to customers and vendors.

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Simon Rebrands and Expands Online Marketplace Following ‘Phenomenal Growth’

Retail TouchPoints

Mall owner Simon has expanded and rebranded its Shop Premium Outlets online marketplace. The site, now called ShopSimon , represents “the next phase in [Simon’s] journey to create the ultimate omnichannel shopping experience,” according to a company release. Shop Premium Outlets (SPO) launched in 2019 to give shoppers online access to off-price inventory from Simon malls.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Arc’teryx opens largest flagship to date

RetailDive

The 14,164-square-foot store is located at 580 Broadway in New York City and will feature both new and refurbished products.

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Client Crash Bankrupts Entrepreneur

Practical eCommerce

Hunter Durham's journey is a helpful case study on borrowing money, riding an ecommerce boom, and relying on a single client. The post Client Crash Bankrupts Entrepreneur appeared first on Practical Ecommerce.

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Delta Air Lines & More Under Federal Investigation Over Loyalty Programs

RetailWire

Delta and other airlines are being investigated by the Department of Transportation.

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Simon expands, rebrands online outlet marketplace as ShopSimon

RetailDive

The digital marketplace is adding sale and discounted merchandise to its outlet offering of over 360 retailers.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Kroger-Albertsons Merger FTC Trial: Everything Revealed on Day One

RetailWire

The Kroger-Albertsons merger is under FTC fire.

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The Weekly Closeout: Under Armour hires (another) Adidas vet and Bluemercury turns 25

RetailDive

The athletics retailer appointed a new leader in its Europe, the Middle East and Africa division, while the beauty company refreshed its online presence.

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LL Flooring Is Closing Over 400 Remaining Locations and Selling Off All Assets

RetailWire

After 30 years, LL Flooring, formerly Lumber Liquidators, is closing forever.

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Our Top 8 Takeaways from the Google Search API “Leak”

ROI Revolution

If you missed the news in late May , internal documents related to the Google Search API were discovered online and sent to Rand Fishkin, co-founder and former CEO of Moz and co-founder and current CEO of SparkToro. As the documents were shared across the internet and analyzed by SEO experts, a few things started to become clear: While there are a few surprises, the documents mostly verify things we know or strongly suspected about how Google Search works.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Von Maur Named America’s Best Department Store by Newsweek for Third Consecutive Year

RetailWire

Von Maur Department Store has been named America’s Best Department Store for the third year in a row by Newsweek.

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UKVIA welcomes government consideration of vape licensing scheme

TalkingRetail

The UK Vaping Industry Association (UKVIA) welcomes the support for introducing a vape licensing scheme shown by Baroness Merrion this week.

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DirecTV Is Giving Customers $20 Credits Amid Battle With Disney

RetailWire

With millions of subscribers without access to Disney networks, DirecTV is trying to make it right.

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InPost Group reports tripled revenue in half year results

TalkingRetail

InPost Group has announced its HY24 results, featuring significant gains in sales, profitability and free cash flow (FCF), as well as continued expansion of its locker network in all key markets.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Walmart Hits the Road With a Traveling Fall Fashion Tour

RetailWire

This fall, Walmart will hit the road and bring style directly to its devoted customers with the Walmart Style Tour.

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Ulverston Co-op relaunches following major makeover

TalkingRetail

Co-op’s Market Street, Ulverston, store has relaunched with a fresh new look following a seven-week programme of works and improvements.

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Kohl’s Debuts New Family-Focused Platform

RetailWire

The retailer has embraced a new tagline, "Where families come first.

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Oliver’s Bar Mitzvah: A Slam Dunk Celebration

Canadian Special Events

Total Events faced a challenge producing Oliver’s Bar Mitzvah: solving Mom’s vision for a beautiful sit-down dinner at the shul while meeting Oliver’s hope for an epic basketball-themed celebration. Their solution? A masterful blend of sophistication and fun that left guests, and especially Oliver, delighted. To avoid the typical, cheesy sports-themed elements, Total Events took a fresh approach.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.