lateshipment

NOVEMBER 13, 2024

With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. But you can’t let these things slide as ensuring a seamless delivery experience is essential to keep customers happy and coming back. While delays and other delivery issues cannot be prevented, you can definitely have a well-prepared customer service strategy to ensure a smooth post-purchase

eCommerce 130

eCommerce Shipping Live Chat Information 130

Forrester eCommerce

NOVEMBER 13, 2024

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

Marketing 243

Marketing 243

Retail TouchPoints

NOVEMBER 13, 2024

Both CVS and 7-Eleven are expanding their retail media offerings to include in-store audio: CVS has partnered with The Trade Desk and Vibenomics to develop a self-service programmatic audio offering, while 7-Eleven is expanding its partnership with Qsic to bring audio advertising to all 12,000 of its U.S. stores by the end of 2025. CVS Media Exchange Adds Programmatic Audio Advertisers on the CVS Media Exchange (CMX) can now reach CVS shoppers with 30 -second audio spots across 6,900 stores, wit

Beauty and Health 182

Beauty and Health Retail Omnichannel Presentation 182

Forrester eCommerce

NOVEMBER 13, 2024

Marketers are ready to move beyond choosing between full-service media generalists and channel specialists. Insights from our newly published media management services Wave shed light on what to look for when evaluating your current agency or looking for a provider.

Channel 221

Channel Management Marketing B2C 221

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

NOVEMBER 13, 2024

Starbucks customers in the U.S. and Canada (excluding Quebec) can now use the café chain’s popular mobile app to order on-demand delivery via DoorDash , as well as ordering directly in the DoorDash app. While Starbucks has partnered with DoorDash for delivery since January 2023 , this will be the first time that the retailer integrates the option into its own app experience.

Mobile 162

Mobile Merchant Services Customer Management 162

Forrester eCommerce

NOVEMBER 13, 2024

The seasons are changing, Christmas catalogs are arriving, the clocks have shifted back an hour (in some countries)… yes, the new year is coming. While we don’t advocate for closing the books on 2024 yet (it’s only November, after all!), now is a great opportunity to consider what’s in store for next year.

Books 195

Books Marketing Customer 195

Forrester eCommerce

NOVEMBER 13, 2024

AI-powered enterprises will “build” software instead of “buy” it – and many applications in enterprise portfolios will consolidate onto low-code AppGen platforms.

Technology 195

Technology 195

Retail TouchPoints

NOVEMBER 13, 2024

Seven & i Holdings has received an acquisition offer from Junro Ito, a VP at the company and the son of its founder, and Ito-Kogyo, a private company affiliated with Ito. The Japan-based parent company of 7-Eleven rejected an initial buyout offer from Alimentation Couche-Tard (ACT) in September 2024 , but the Canada-based convenience store operator apparently is still in the running.

Operations 147

Operations 147

Forrester eCommerce

NOVEMBER 13, 2024

Tech leaders are being asked to do more with fewer resources available, which makes cultivating the right skills in the workforce essential.

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195

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S. Amazon customers when they next update their Amazon Shopping app.

Shipping Costs 147

Shipping Costs Electronics eCommerce Fashion 147

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FastSpring

NOVEMBER 13, 2024

FastSpring is proud to announce a partnership with Nexus , a leading platform for supporting content creators and monetizing games, where both companies have joined forces in order to help game publishers materially grow profits with their own creator-powered, custom designed, and hosted web shops. The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops.

Merchant Services 118

Merchant Services Payments Games Payment Services 118

Retail TouchPoints

NOVEMBER 13, 2024

Stepping into a stadium on game day is an electrifying experience. Fans flood in, full of excitement, and the air is filled with a buzz of energy and anticipation. Even outside the stadium walls, the streets are filled with vibrancy and activity. Yet, as the final whistle blows and fans dissipate, the stadium grows quiet and, often, so does the neighborhood in which it lives until the next big event.

Games 147

Games Food and Beverages Retail Department Stores 147

Practical eCommerce

NOVEMBER 13, 2024

A new report from Ecommerce Europe, a trade association, shows the strong popularity of online shopping on that continent. The post Charts: Ecommerce in Europe 2024 appeared first on Practical Ecommerce.

eCommerce 96

eCommerce 96

Retail TouchPoints

NOVEMBER 13, 2024

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Never before has retail security been more important than today. From spotting suspicious persons on the premises to coordinating a response to threats, communication is key to keeping merchandise, employees and patrons safe and secure.

Operations 147

Operations Retail Improvements Document 147

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

RetailDive

NOVEMBER 13, 2024

The e-commerce giant is testing a selection priced under $20, with most under $10. Free shipping on orders over $25 will take a week or longer.

eCommerce 98

eCommerce Shipping Costs Shipping 98

SheerID

NOVEMBER 13, 2024

Leveraging verified first-party data from customer communities enables deeper audience segmentation, driving personalized campaigns, engagement, and strong ROAS.

Customer 78

Customer Blog 78

RetailDive

NOVEMBER 13, 2024

The beauty retailer, which debuted three stores in the country this fall, said the locations reflect its passion for experiential retail.

Retail 92

Retail 92

365 Retail

NOVEMBER 13, 2024

Marks & Spencer ( M&S ) has doubled the reach of its Beauty Takeback Scheme by expanding to an additional 60 stores, bringing the total to 100 locations across the UK. This initiative, part of M&S’s Plan A sustainability roadmap, aims to drive a more circular economy by enabling customers to recycle beauty packaging easily. Launched in partnership with HANDLE in June 2023, the scheme allows customers to recycle a variety of beauty packaging—plastic and aluminum bottles, tubes, caps,

Clothing 67

Clothing Events Customer Department Stores 67

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail

RetailDive

NOVEMBER 13, 2024

The sustainability-focused consumer products brand said that selling through retail stores generated few sales and has been “consistently unprofitable.

Consumer 84

Consumer Retail 84

RetailWire

NOVEMBER 13, 2024

Wendy's just dropped its newest Frosty flavor: Salted Caramel.

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105

CPC Strategy

NOVEMBER 13, 2024

Measurement The 3 Signs of Ad Fatigue [& How to Prevent It] By Tinuiti Team Nov 13 2024 No matter how well-crafted your ad campaigns are, they can start to lose their impact over time because of a phenomenon known as ad fatigue. Understanding why this happens is crucial if you want to craft effective campaigns that resonate with your audience rather than frustrating them.

Social Media 65

Social Media Channel Technology Marketing 65

RetailWire

NOVEMBER 13, 2024

Two White Castle fan-favorite menu items are returning to restaurants for a limited time.

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94

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Customer

Practical eCommerce

NOVEMBER 13, 2024

The idea is straightforward: Don't build a product until someone orders it. The post Can Ecommerce Spur On-Demand Manufacturing? appeared first on Practical Ecommerce.

eCommerce 66

eCommerce 66

365 Retail

NOVEMBER 13, 2024

Mud Australia has unveiled its newest store in Islington, London, thoughtfully designed to embrace the local neighbourhood’s heritage charm while providing a warm, inviting space for shoppers. The Islington store introduces unique elements that reflect the area’s character, including original pine flooring that has been stripped and stained, along with Victorian-style cornices and skirting that add a classic touch.

Gifts 62

Gifts Events Retail Customer 62

RetailDive

NOVEMBER 13, 2024

Grammy-nominated artist Coi Leray is also featured in the ads, which will air across paid media, in-store displays, social channels and more.

Channel 71

Channel 71

365 Retail

NOVEMBER 13, 2024

Victoria Leeds , owned and operated by Redical , has announced that iconic British leather bag brand Cambridge Satchel will be joining its roster of premium retailers this December. Marking Cambridge Satchel’s regional debut and third UK boutique, the new 881 sq ft store will be located in the historic Victoria Quarter at 3–5 County Arcade. The new Cambridge Satchel store will join the brand’s other locations in Covent Garden and Cambridge, reinforcing Victoria Leeds’ position as a leading shopp

Events 62

Events Operations Other Retail 62

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The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

eCommerce

RetailDive

NOVEMBER 13, 2024

The promotions follow the resignation of Jeff Desroches, the company’s former chief operations officer.

Operations 73

Operations Supplies 73

365 Retail

NOVEMBER 13, 2024

Specialist petcare retailer Just for Pets has teamed up with Just Eat , the UK’s largest delivery network, to bring same-day delivery of petcare essentials to millions of customers. This is a first-of-its-kind collaboration on such a scale, where an on-demand delivery platform partners with a specialist petcare brand. The service launches this week across 18 Just for Pets locations and one DOG store in Cirencester, with plans for broader expansion to other pet retailers in the coming months.

Beauty and Health 62

Beauty and Health Toys Supplies Gifts 62

eCommerce CEO

NOVEMBER 13, 2024

In today’s rapidly evolving e-commerce landscape, businesses continually seek innovative strategies to enhance online sales and improve customer satisfaction. One increasingly popular approach is partnering.

Order Fulfillment 52

Order Fulfillment Fulfillment eCommerce Improvements 52

365 Retail

NOVEMBER 13, 2024

Family-owned national diamond, jewellery, and watch retailer, Beaverbrooks , has partnered with luxury Swiss watch brand TUDOR to open the only TUDOR boutique in Kent’s Bluewater Shopping Centre. The brand-new TUDOR watch boutique, adjoining the existing Beaverbrooks store, officially opened its doors on Friday, 8 November. It is the retailer’s second TUDOR boutique and one of only 10 in the country.

Events 62

Events Management Retail Customer 62

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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