Wed.Nov 13, 2024

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6 Steps To Take When An E-commerce Delivery Goes Wrong

lateshipment

With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. But you can’t let these things slide as ensuring a seamless delivery experience is essential to keep customers happy and coming back. While delays and other delivery issues cannot be prevented, you can definitely have a well-prepared customer service strategy to ensure a smooth post-purchase

eCommerce 130
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Low Prices, Slow Deliveries: Amazon Beta Launches ‘Haul’ Ecommerce Site

Retail TouchPoints

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S. Amazon customers when they next update their Amazon Shopping app.

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FastSpring Announces Partnership With Nexus to Help Game Publishers Quickly Succeed With D2C

FastSpring

FastSpring is proud to announce a partnership with Nexus , a leading platform for supporting content creators and monetizing games, where both companies have joined forces in order to help game publishers materially grow profits with their own creator-powered, custom designed, and hosted web shops. The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops.

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From Game Day to Every Day: The Stadium-Adjacent Retail Experience

Retail TouchPoints

Stepping into a stadium on game day is an electrifying experience. Fans flood in, full of excitement, and the air is filled with a buzz of energy and anticipation. Even outside the stadium walls, the streets are filled with vibrancy and activity. Yet, as the final whistle blows and fans dissipate, the stadium grows quiet and, often, so does the neighborhood in which it lives until the next big event.

Games 262
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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AI Governance Software Spend Will See 30% CAGR from 2024 to 2030

Forrester eCommerce

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

Marketing 293
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The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

In 2024, retail crime is up – old-fashioned shoplifting by itself has risen 24% through the first half of the year, according to the Council on Criminal Justice. Never before has retail security been more important than today. From spotting suspicious persons on the premises to coordinating a response to threats, communication is key to keeping merchandise, employees and patrons safe and secure.

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The 3 Signs of Ad Fatigue [& How to Prevent It]

CPC Strategy

Measurement The 3 Signs of Ad Fatigue [& How to Prevent It] By Tinuiti Team Nov 13 2024 No matter how well-crafted your ad campaigns are, they can start to lose their impact over time because of a phenomenon known as ad fatigue. Understanding why this happens is crucial if you want to craft effective campaigns that resonate with your audience rather than frustrating them.

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Media Scale And Media Skill Collide In The Full-Funnel Agencies of The Future

Forrester eCommerce

Marketers are ready to move beyond choosing between full-service media generalists and channel specialists. Insights from our newly published media management services Wave shed light on what to look for when evaluating your current agency or looking for a provider.

Channel 221
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M&S Expands Beauty Takeback Scheme to 100 Stores Nationwide

365 Retail

Marks & Spencer ( M&S ) has doubled the reach of its Beauty Takeback Scheme by expanding to an additional 60 stores, bringing the total to 100 locations across the UK. This initiative, part of M&S’s Plan A sustainability roadmap, aims to drive a more circular economy by enabling customers to recycle beauty packaging easily. Launched in partnership with HANDLE in June 2023, the scheme allows customers to recycle a variety of beauty packaging—plastic and aluminum bottles, tubes, caps,

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Amazon answers ultra-cheap Chinese marketplaces like Temu with ‘Amazon Haul’

RetailDive

The e-commerce giant is testing a selection priced under $20, with most under $10. Free shipping on orders over $25 will take a week or longer.

eCommerce 116
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Just for Pets Partners with Just Eat for Same-Day Petcare Product Delivery

365 Retail

Specialist petcare retailer Just for Pets has teamed up with Just Eat , the UK’s largest delivery network, to bring same-day delivery of petcare essentials to millions of customers. This is a first-of-its-kind collaboration on such a scale, where an on-demand delivery platform partners with a specialist petcare brand. The service launches this week across 18 Just for Pets locations and one DOG store in Cirencester, with plans for broader expansion to other pet retailers in the coming months.

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Grove doubles down on DTC, will ditch brick-and-mortar partnerships

RetailDive

The sustainability-focused consumer products brand said that selling through retail stores generated few sales and has been “consistently unprofitable.

Consumer 115
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Beaverbrooks Opens Exclusive TUDOR Boutique in Bluewater Shopping Centre, Kent

365 Retail

Family-owned national diamond, jewellery, and watch retailer, Beaverbrooks , has partnered with luxury Swiss watch brand TUDOR to open the only TUDOR boutique in Kent’s Bluewater Shopping Centre. The brand-new TUDOR watch boutique, adjoining the existing Beaverbrooks store, officially opened its doors on Friday, 8 November. It is the retailer’s second TUDOR boutique and one of only 10 in the country.

Events 64
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Can Ecommerce Spur On-Demand Manufacturing?

Practical eCommerce

The idea is straightforward: Don't build a product until someone orders it. The post Can Ecommerce Spur On-Demand Manufacturing? appeared first on Practical Ecommerce.

eCommerce 107
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Mud Australia Opens Heritage-Inspired Islington Store with Unique Local Touches

365 Retail

Mud Australia has unveiled its newest store in Islington, London, thoughtfully designed to embrace the local neighbourhood’s heritage charm while providing a warm, inviting space for shoppers. The Islington store introduces unique elements that reflect the area’s character, including original pine flooring that has been stripped and stained, along with Victorian-style cornices and skirting that add a classic touch.

Gifts 64
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Wendy’s Has Officially Released the Salted Caramel Frosty

RetailWire

Wendy's just dropped its newest Frosty flavor: Salted Caramel.

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LOOKFANTASTIC Welcomes The White Company

365 Retail

LOOKFANTASTIC has announced the launch of The White Company on its platform, marking a new milestone as the first beauty-only retailer to offer the British lifestyle brand. Since its founding in 1994, The White Company has crafted stylish, timeless products with a focus on quality and simplicity. Known for luxurious bath, body, and home fragrance collections, The White Company products enhance moments of relaxation—ideal for festive gifting or self-care indulgence.

Gifts 64
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ThredUp focuses on social commerce with new hire

RetailDive

The apparel reseller tapped Danielle Vermeer, co-founder and CEO of Teleport, for the newly created position.

Apparel 105
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Cambridge Satchel Set to Open Third UK Store at Victoria Leeds

365 Retail

Victoria Leeds , owned and operated by Redical , has announced that iconic British leather bag brand Cambridge Satchel will be joining its roster of premium retailers this December. Marking Cambridge Satchel’s regional debut and third UK boutique, the new 881 sq ft store will be located in the historic Victoria Quarter at 3–5 County Arcade. The new Cambridge Satchel store will join the brand’s other locations in Covent Garden and Cambridge, reinforcing Victoria Leeds’ position as a leading shopp

Events 64
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Sephora opens final location in Australia store expansion

RetailDive

The beauty retailer, which debuted three stores in the country this fall, said the locations reflect its passion for experiential retail.

Retail 105
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Charts: Ecommerce in Europe 2024

Practical eCommerce

A new report from Ecommerce Europe, a trade association, shows the strong popularity of online shopping on that continent. The post Charts: Ecommerce in Europe 2024 appeared first on Practical Ecommerce.

eCommerce 104
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BJ’s names new chief operations officer, chief supply chain officer

RetailDive

The promotions follow the resignation of Jeff Desroches, the company’s former chief operations officer.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Subway Unveils New Global Restaurant Design: ‘Fresh Forward 2.0’

RetailWire

Subway's new design will make its global debut in 2025.

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Promotional feature | Champion Small: How your customers can back your business

TalkingRetail

By Dan Edelman, General Manager, UK Merchant Services at American Express Small, independent retailers are vital to communities across the UK, injecting vibrancy into the high street and serving as the heartbeat of local life.

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White Castle Fan Favorites Return for a Limited Time

RetailWire

Two White Castle fan-favorite menu items are returning to restaurants for a limited time.

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NBA players Anthony Edwards and LaMelo Ball star in Foot Locker’s holiday campaign

RetailDive

Grammy-nominated artist Coi Leray is also featured in the ads, which will air across paid media, in-store displays, social channels and more.

Channel 98
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Lunchables Pulled From US Schools After Nutritional Controversy, Kraft Heinz Cites Lack of Demand

RetailWire

Lunchables are being pulled from the National School Lunch Program amidst nutritional concerns.

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Undercover operation targets illicit vapes and tobacco in Leeds

TalkingRetail

An undercover operation conducted by Japan Tobacco International (JTI) in Leeds has revealed "the abundant presence of illicit tobacco and vapes in the region", with 43 illegal products found across 18 stores.

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Cava Bucks Restaurant Industry Blues, Showing Double-Digit Growth

RetailWire

Mediterranean fast-casual restaurant Cava appears to be outperforming many competitors in a struggling restaurant sector.

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How to Create Richer Segments with Verified First-Party Data

SheerID

Leveraging verified first-party data from customer communities enables deeper audience segmentation, driving personalized campaigns, engagement, and strong ROAS.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.