Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks. However, their effectiveness hinges on more than just advanced technology. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Retail 158

Retail Operations Technology Recommendation 158

Forrester eCommerce

JANUARY 8, 2025

The automotive sector's vision of cars that are connected, autonomous, shared, and electric (CASE) becomes more interesting when it's applied to the entire mobility ecosystem, which is what we're doing at Forrester.

Mobile 195

Mobile Automotive Customer 195

Retail TouchPoints

JANUARY 8, 2025

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

eCommerce 247

eCommerce Improvements Customer Retail 247

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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Customer Retention Customer Social Media Retail 85

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Retail TouchPoints

JANUARY 8, 2025

Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. When U.S. merchants that use Loop Returns enable this experience for their customers, shoppers initiating a return will see a Resell on Poshmark button next to items that arent eligible for a traditional return.

Fashion 199

Fashion Events Customer Marketing 199

RetailDive

JANUARY 8, 2025

The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.

Operations 97

Operations Technology Retail 97

Wiser

JANUARY 8, 2025

Navigating the complexities of retail execution demands innovative strategies that extend beyond conventional methods. The heart of effective retail execution lies not just in securing shelf space but in ensuring your brand strategically captures attention and drives sales. The Evolution of Store-Level Selling Traditionally, store-level selling has relied on the intuition and experience of field representatives.

Retail 78

Retail Customer Retention Improvements POS 78

Retail TouchPoints

JANUARY 8, 2025

Acon Investments has purchased a controlling stake in the True Religion apparel brand for an undisclosed amount. The brand, which was founded in 2002, will continue to operate independently out of its headquarters in Gardena, Calif. The transaction is supported by new and continuing limited partners of Acon including SB360 Capital Partners , a Schottenstein affiliate and established apparel and retail investor.

Apparel 241

Apparel Omnichannel Operations Retail 241

RetailDive

JANUARY 8, 2025

Consumers sought out deals but inflation didn’t really tamp down demand during the season, according to the latest figures from Adobe Analytics.

eCommerce 91

eCommerce Consumer 91

Retail TouchPoints

JANUARY 8, 2025

Saks Fifth Avenue is planning a range of activities to celebrate the 50 th anniversary of its neighbor Saturday Night Live (the show is filmed across the street from Saks 5 th Avenue flagship at 30 Rockefeller Plaza). In honor of the shows milestone birthday, Saks has rolled out an exclusive line of SNL merch via a dedicated landing page on its website and is planning two pop-up shop events as well as a special window installation.

Apparel 217

Apparel Fashion Events Customer 217

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

ROI Revolution

JANUARY 8, 2025

What’s the best way to kick off 2025 for your brand? Diving into your 2024 holiday advertising data and looking for helpful insights for the new year. The holiday shopping season can be make or break for many brands. Because of this, and understandably so, many marketers spend Cyber Week through the holidays in the day-to-day trenches stressing about the final push of the year and hitting revenue goals.

Shipping Costs 78

Shipping Costs Channel Events Shipping 78

RetailWire

JANUARY 8, 2025

Cracker Barrel is heating up this winter with delicious new menu offerings.

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84

RetailDive

JANUARY 8, 2025

The tie-up aims to push savings opportunities and coupons to shoppers on everyday purchases across categories, including beauty and home improvement.

Improvements 83

Improvements 83

365 Retail

JANUARY 8, 2025

Evolve Estates , part of the property investment collective M Core, has announced its acquisition of 120,000 sq ft of retail and leisure space at Elephant Park, one of Londons flagship regeneration projects. The site, located in the historic Elephant & Castle area of Zone 1, was purchased from Lendlease and forms a key part of the mixed-use development delivered in partnership with Southwark Council.

Leisure 64

Leisure Retail Books Events 64

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

RetailDive

JANUARY 8, 2025

Chris Quinn is succeeding former chief executive Donald Watros who retired after serving in the role since 2017.

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TalkingRetail

JANUARY 8, 2025

The UK Vaping Industry Association (UKVIA) said it is disappointed that no representatives for the sector, nor the millions of adults who have quit smoking through vaping, were invited to speak at the 7 January committee hearings for the Tobacco and Vapes Bill.

Retail 96

Retail 96

Practical eCommerce

JANUARY 8, 2025

Per a Deloitte study, most U.S. consumers spend more time interacting with people online than in person. The post Charts: Digital Habits of U.S. Consumers 2024 appeared first on Practical Ecommerce.

Consumer 68

Consumer eCommerce 68

365 Retail

JANUARY 8, 2025

Carhartt WIP , Ronning , and Blackhorse Lane Ateliers are the latest brands to enhance Sohos retail offering, with new store openings announced by Shaftesbury Capital. The lifestyle and apparel brands have joined the West End destination, further diversifying its mix of flagship and independent retailers. Carhartt WIP has relocated its flagship store to a larger 4,000 sq ft unit at 33-35 Brewer Street, moving from its previous location at 72-74 Brewer Street.

Accessories 64

Accessories Apparel Clothing Events 64

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

B2C

RetailDive

JANUARY 8, 2025

The luxury ski brand is working to grow its international wholesale presence as it faces a potential delisting from the New York Stock Exchange.

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66

RetailWire

JANUARY 8, 2025

The 2024 holiday shopping season broke sales records thanks to AI.

Technology 59

Technology Retail 59

TalkingRetail

JANUARY 8, 2025

Nisa retailer Prem Uthayakumaran has made a significant donation totalling 5,000 to Mansfield Town Ability Counts Football Club through Nisas Making a Difference Locally (MADL) charity. The donation will provide essential support to the club, enabling it to continue its invaluable work in the community.

Retail 52

Retail 52

RetailWire

JANUARY 8, 2025

Wendy's is offering budget-conscious choices for inflation-weary patrons.

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

TalkingRetail

JANUARY 8, 2025

The Portman Groups seventh annual survey in partnership with YouGov reveals more people are drinking low and no alcohol alternatives than ever before, showing the UK is drinking more moderately than ever.

Retail 52

Retail 52

RetailWire

JANUARY 8, 2025

Dunkin' and Native collaborated on four donut-inspired personal care scents.

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TalkingRetail

JANUARY 8, 2025

As it enters its fifth year, Scottish Grocers Federations (SGF) Go Local Programme, promoting locally sourced produce, has seen a significant boost for local retailers and communities across Scotland, according to a new report.

Retail 52

Retail 52

RetailWire

JANUARY 8, 2025

White Castle welcomes Anthony Joseph as president, alongside Lisa Ingram, who will remain CEO.

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52

Advertisement

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

TalkingRetail

JANUARY 8, 2025

Bohemian Raspberry and Brookies & Cream Sundae join the Ben & Jerry's range. Ben & Jerrys Bohemian Raspberrylaunches in partnership with Queen and celebrates the 50th anniversary of the bands song, Bohemian Rhapsody.

Retail 52

Retail 52

RetailWire

JANUARY 8, 2025

Intuit's TurboTax software will have an option to get paid five days sooner.

Financial Services 52

Financial Services 52

Retail TouchPoints

JANUARY 8, 2025

Malls are coming off the holiday season on a high. Despite years of stories about the demise of the shopping center, consumers ventured to the mall in droves to cross items off their shopping lists and enjoy the spirit of the season. For example, visits to indoor malls on Super Saturday (the last Saturday before Christmas, which fell on Dec. 21 in 2024) increased a whopping 177.1% compared to 2024s year-to-date daily average, according to foot traffic intelligence platform Placer.ai.

Payment Services 282

Payment Services Consumer Omnichannel Games 282

RetailWire

JANUARY 8, 2025

McDonald's continues to add more value to its menu.

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Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing