Mon.Sep 09, 2024

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Privacy Advocates Come For Contact Centers

Forrester eCommerce

“Please be advised that your call may be recorded for quality assurance and training purposes.” We’ve all heard this message at some point—a familiar prelude to countless conversations worldwide. This disclosure has remained largely unchanged over the years but may no longer serve any purpose.

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BMW Is Prioritizing Profit Over Safety—Here’s What You Need to Know

My Wife Quit Her Job

BMW is a horrible, horrible company. But before I tell you why, I just want to say that these are not the types of posts I normally make, and I have never publicly denigrated a company before. However, this is the first time I’ve felt so cheated and wronged that I feel compelled to warn the public about BMW as a company. What happened to me can and will happen to you if you buy a car from this company.

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AI Computing Will Change The World By Empowering People, Not Automating Tasks

Forrester eCommerce

Most of the hype and boardroom enthusiasm for genAI stems from the belief that AI machines will automate the repeatable tasks that people used to do, thereby saving firms money with fewer employees doing more work. While we believe that’s true for rote knowledge tasks and some knowledge worker roles, it’s not really the point.

Customer 533
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Family Dollar Selects AI-Powered Solution to Enhance Category Management

Retail TouchPoints

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. Dunnhumby will use customer data science as well as consumer-led insights and collaboration to help Family Dollar make merchandising decisions that drive greater engagement with the retailer’s 66 million shoppers.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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European Leaders: Align Budget Planning To Accelerate Performance In 2025

Forrester eCommerce

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

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Patagonia Joins Sustainable Packaging Initiative, Seeks Non-Tree-Based Solutions

Retail TouchPoints

Patagonia has joined the Pack4Good sustainability initiative from Canopy as it seeks next-generation packaging solutions that are made from non-tree sources such as agricultural waste and non-forest alternative fibers. The retailer already uses 100% recycled content for its packaging and catalogs but is seeking solutions that significantly reduce reliance on primary forest resources.

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Captivating Customers: How Gamification Transforms the Retail Experience

Retail TouchPoints

The retail landscape is a battlefield. Brands constantly fight for customer attention, loyalty, and ultimately a slice of their wallets. Standing out from the crowd requires innovative strategies, and gamification is emerging as a powerful weapon in the fight for retail dominance. But with a vast array of gamification concepts and approaches, navigating this exciting marketing tactic can be tricky.

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Q2 2024 Tech Service Provider Earnings: Four Forces Determine Their Future

Forrester eCommerce

We analyzed the Q2 2024 earnings announcements of five large public technology service providers. Big picture, the market is more difficult than in the past decade. First, tech service providers continued slow organic growth or decline in Q2 2024, with little change expected for the rest of the year.

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Big Lots Files for Bankruptcy to Facilitate Sale

Retail TouchPoints

Closeout retailer Big Lots has filed for Chapter 11 protection in the U.S. Bankruptcy Court for the District of Delaware in order to facilitate its sale to an affiliate of Nexus Capital Management. Nexus has agreed to acquire all of the retailer’s assets and ongoing business operations; financial details were not disclosed. Nexus will now serve as the stalking horse bidder in a court-supervised auction that will allow for higher, or otherwise better, offers prior to court approval.

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Private equity firm sweeps up LL Flooring, which will stay in business after all

RetailDive

The bankrupt home improvement company, previously Lumber Liquidators, has inked a deal to be acquired by F9 Investments, its largest shareholder.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Walmart Aims to ‘Shorten the Distance Between Inspiration and Commerce’ with 40-Stop Style Tour

Retail TouchPoints

Walmart is looking to boost its fashion street cred with a 40 -stop traveling tour across the U.S. this fall to showcase its fashion offerings. The Walmart Style Tour kicks off today at the Taste of Chicago and will continue through the end of October, with stops including Los Angeles, New York and Dallas. The traveling pop-up will feature Walmart’s most popular owned brands , including Scoop and Free Assembly , as well as a curated selection of the latest fall trends from the retailer’s broader

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Walmart kicks off multicity fashion tour

RetailDive

The retailer will bring its Style Tour to over 40 stops across the U.S. as a way to “shorten the distance between inspiration and commerce.

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Underused SEO Reports in Search Console

Practical eCommerce

Search Console is the free powerhouse for organic rankings. Yet some helpful reports are little used. The post Underused SEO Reports in Search Console appeared first on Practical Ecommerce.

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33% of holiday shoppers plan to spend less this year: Bankrate

RetailDive

Concerns around high interest rates and inflation are stressing consumers’ budgets, according to a recent report.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Top Resale Sites from Consumer Brands

Practical eCommerce

Recommerce is booming. Here's a rundown of leading brands' sustainability initiatives and in-house resale marketplaces. The post Top Resale Sites from Consumer Brands appeared first on Practical Ecommerce.

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Google Shopping launches virtual dress try-ons in the US

RetailDive

The generative AI-enabled feature is part of a larger effort to enhance the search engine’s ability to help shoppers buy apparel online.

Apparel 118
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Panasonic Energy Launches Mass Production of Advanced 4680 Automotive Batteries

RetailWire

Panasonic Energy, a division of the Panasonic Group, has officially announced the commencement of mass production for its new 4680 cylindrical lithium-ion batteries, marking a significant advancement in automotive battery technology.

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Inside a closing Sam Ash Music store

RetailDive

The family-run company filed for Chapter 11 bankruptcy in May and the liquidation of its 42 retail stores began. Here’s what that looked like at one location.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Apple Juice Recall: Brand Sold at ALDI, Walmart Cited for High Arsenic Levels

RetailWire

The apple juice recall began early last week.

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Family Dollar implements AI tech for category management, merchandising

RetailDive

The discount chain has selected Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

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HEYDUDE x SpongeBob Collection Drops

RetailWire

The shoes honor the iconic Nickelodeon characters.

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Nike depicts drudgery of running in latest leg of comeback campaign

RetailDive

Timed to marathon season, “Winning isn’t Comfortable” extends a hard-edged approach, showing runners battered by the elements.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Cantaloupes Recalled in 5 States Due to Salmonella Contamination

RetailWire

Eagle Produce LLC is recalling the fruit due to the potential for contamination.

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4 keys to getting shipping right for e-commerce SMBs

RetailDive

Small-to-medium-sized e-commerce businesses benefit from partnering with a shipping solution that can support their growth.

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Big Lots Agrees to Bankruptcy in Nexus Capital Management Deal

RetailWire

Despite restructuring efforts, Big Lots could not keep up with current economic pressures.

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Big Lots files for Chapter 11 bankruptcy

RetailDive

The bargain-focused retailer said Nexus Capital Management has offered a $620 million stalking horse bid.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Costco Recall: These 2 Products Should Be Returned ASAP

RetailWire

Only two items have been affected in the Costco recall.

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New Red Bull winter edition Iced Vanilla Berry

TalkingRetail

Red Bull is launching its Winter Edition – Iced Vanilla Berry. Red Bull Winter Edition Iced Vanilla Berry combines the flavours of blueberry, vanilla, cotton candy and “icy-fresh” notes of eucalyptus.

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Circle K Owner Issues Response After 7-Eleven Rejects Merger Proposal

RetailWire

Alimentation Couche-Tard Inc. has shared an official response to the rejection of its takeover bid of 7-Eleven.

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Nordstrom pulls back on Pacific Northwest omnichannel center plans

RetailDive

The retailer said its current network will suffice following supply chain improvements made over the last few years.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.