Mon.Sep 09, 2024

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Privacy Advocates Come For Contact Centers

Forrester eCommerce

“Please be advised that your call may be recorded for quality assurance and training purposes.” We’ve all heard this message at some point—a familiar prelude to countless conversations worldwide. This disclosure has remained largely unchanged over the years but may no longer serve any purpose.

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BMW Is Prioritizing Profit Over Safety—Here’s What You Need to Know

My Wife Quit Her Job

BMW is a horrible, horrible company. But before I tell you why, I just want to say that these are not the types of posts I normally make, and I have never publicly denigrated a company before. However, this is the first time I’ve felt so cheated and wronged that I feel compelled to warn the public about BMW as a company. What happened to me can and will happen to you if you buy a car from this company.

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AI Computing Will Change The World By Empowering People, Not Automating Tasks

Forrester eCommerce

Most of the hype and boardroom enthusiasm for genAI stems from the belief that AI machines will automate the repeatable tasks that people used to do, thereby saving firms money with fewer employees doing more work. While we believe that’s true for rote knowledge tasks and some knowledge worker roles, it’s not really the point.

Customer 360
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Family Dollar Selects AI-Powered Solution to Enhance Category Management

Retail TouchPoints

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. Dunnhumby will use customer data science as well as consumer-led insights and collaboration to help Family Dollar make merchandising decisions that drive greater engagement with the retailer’s 66 million shoppers.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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European Leaders: Align Budget Planning To Accelerate Performance In 2025

Forrester eCommerce

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

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Patagonia Joins Sustainable Packaging Initiative, Seeks Non-Tree-Based Solutions

Retail TouchPoints

Patagonia has joined the Pack4Good sustainability initiative from Canopy as it seeks next-generation packaging solutions that are made from non-tree sources such as agricultural waste and non-forest alternative fibers. The retailer already uses 100% recycled content for its packaging and catalogs but is seeking solutions that significantly reduce reliance on primary forest resources.

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Captivating Customers: How Gamification Transforms the Retail Experience

Retail TouchPoints

The retail landscape is a battlefield. Brands constantly fight for customer attention, loyalty, and ultimately a slice of their wallets. Standing out from the crowd requires innovative strategies, and gamification is emerging as a powerful weapon in the fight for retail dominance. But with a vast array of gamification concepts and approaches, navigating this exciting marketing tactic can be tricky.

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Q2 2024 Tech Service Provider Earnings: Four Forces Determine Their Future

Forrester eCommerce

We analyzed the Q2 2024 earnings announcements of five large public technology service providers. Big picture, the market is more difficult than in the past decade. First, tech service providers continued slow organic growth or decline in Q2 2024, with little change expected for the rest of the year.

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Big Lots Files for Bankruptcy to Facilitate Sale

Retail TouchPoints

Closeout retailer Big Lots has filed for Chapter 11 protection in the U.S. Bankruptcy Court for the District of Delaware in order to facilitate its sale to an affiliate of Nexus Capital Management. Nexus has agreed to acquire all of the retailer’s assets and ongoing business operations; financial details were not disclosed. Nexus will now serve as the stalking horse bidder in a court-supervised auction that will allow for higher, or otherwise better, offers prior to court approval.

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Private equity firm sweeps up LL Flooring, which will stay in business after all

RetailDive

The bankrupt home improvement company, previously Lumber Liquidators, has inked a deal to be acquired by F9 Investments, its largest shareholder.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Walmart Aims to ‘Shorten the Distance Between Inspiration and Commerce’ with 40-Stop Style Tour

Retail TouchPoints

Walmart is looking to boost its fashion street cred with a 40 -stop traveling tour across the U.S. this fall to showcase its fashion offerings. The Walmart Style Tour kicks off today at the Taste of Chicago and will continue through the end of October, with stops including Los Angeles, New York and Dallas. The traveling pop-up will feature Walmart’s most popular owned brands , including Scoop and Free Assembly , as well as a curated selection of the latest fall trends from the retailer’s broader

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Walmart kicks off multicity fashion tour

RetailDive

The retailer will bring its Style Tour to over 40 stops across the U.S. as a way to “shorten the distance between inspiration and commerce.

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Underused SEO Reports in Search Console

Practical eCommerce

Search Console is the free powerhouse for organic rankings. Yet some helpful reports are little used. The post Underused SEO Reports in Search Console appeared first on Practical Ecommerce.

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33% of holiday shoppers plan to spend less this year: Bankrate

RetailDive

Concerns around high interest rates and inflation are stressing consumers’ budgets, according to a recent report.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Top Resale Sites from Consumer Brands

Practical eCommerce

Recommerce is booming. Here's a rundown of leading brands' sustainability initiatives and in-house resale marketplaces. The post Top Resale Sites from Consumer Brands appeared first on Practical Ecommerce.

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Google Shopping launches virtual dress try-ons in the US

RetailDive

The generative AI-enabled feature is part of a larger effort to enhance the search engine’s ability to help shoppers buy apparel online.

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Panasonic Energy Launches Mass Production of Advanced 4680 Automotive Batteries

RetailWire

Panasonic Energy, a division of the Panasonic Group, has officially announced the commencement of mass production for its new 4680 cylindrical lithium-ion batteries, marking a significant advancement in automotive battery technology.

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Inside a closing Sam Ash Music store

RetailDive

The family-run company filed for Chapter 11 bankruptcy in May and the liquidation of its 42 retail stores began. Here’s what that looked like at one location.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Apple Juice Recall: Brand Sold at ALDI, Walmart Cited for High Arsenic Levels

RetailWire

The apple juice recall began early last week.

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Family Dollar implements AI tech for category management, merchandising

RetailDive

The discount chain has selected Dunnhumby to power a platform aimed at localizing product assortment to better meet shoppers’ needs.

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HEYDUDE x SpongeBob Collection Drops

RetailWire

The shoes honor the iconic Nickelodeon characters.

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Nike depicts drudgery of running in latest leg of comeback campaign

RetailDive

Timed to marathon season, “Winning isn’t Comfortable” extends a hard-edged approach, showing runners battered by the elements.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Cantaloupes Recalled in 5 States Due to Salmonella Contamination

RetailWire

Eagle Produce LLC is recalling the fruit due to the potential for contamination.

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Big Lots files for Chapter 11 bankruptcy

RetailDive

The bargain-focused retailer said Nexus Capital Management has offered a $620 million stalking horse bid.

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Big Lots Agrees to Bankruptcy in Nexus Capital Management Deal

RetailWire

Despite restructuring efforts, Big Lots could not keep up with current economic pressures.

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4 keys to getting shipping right for e-commerce SMBs

RetailDive

Small-to-medium-sized e-commerce businesses benefit from partnering with a shipping solution that can support their growth.

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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Costco Recall: These 2 Products Should Be Returned ASAP

RetailWire

Only two items have been affected in the Costco recall.

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New Red Bull winter edition Iced Vanilla Berry

TalkingRetail

Red Bull is launching its Winter Edition – Iced Vanilla Berry. Red Bull Winter Edition Iced Vanilla Berry combines the flavours of blueberry, vanilla, cotton candy and “icy-fresh” notes of eucalyptus.

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Circle K Owner Issues Response After 7-Eleven Rejects Merger Proposal

RetailWire

Alimentation Couche-Tard Inc. has shared an official response to the rejection of its takeover bid of 7-Eleven.

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Nordstrom pulls back on Pacific Northwest omnichannel center plans

RetailDive

The retailer said its current network will suffice following supply chain improvements made over the last few years.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s