Retail TouchPoints
MARCH 27, 2025
Dealing with customer service for a faulty product or return? Youve probably felt the frustration firsthand. What should take five minutes turns into irritation as you navigate endless menus, hold loops and finally plead for a human to solve your issue. Most days the hassle outweighs the cost, leaving you disappointed and disenchanted with the brand youre engaging with.
Forrester eCommerce
MARCH 27, 2025
The enterprise world is on the brink of a fundamental transformation, and I believe were underestimating just how deep it will go. Over the past month, Ive had a series of epiphanies about GenAI, knowledge graphs, and AI agents.
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Retail TouchPoints
MARCH 27, 2025
Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. So perhaps its not surprising that the dominating talk among retail executives at Shoptalk this week has revolved around what exactly consumers want and need right now. One thing is clear its not AI.
FastSpring
MARCH 27, 2025
On March 18, the European Commission sent preliminary findings to Alphabet regarding Alphabets failure to comply with the Digital Markets Act (DMA). (Whats the DMA? Read more and get helpful links in this November 2023 post, Potential Apple App Store Policy Changes Due to EUs Digital Markets Act (DMA).) Per the Commissions press release , the two sets of preliminary findings specifically address Google Search giving preference to Alphabets own services, and the Play Store preventing app develope
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Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
Retail TouchPoints
MARCH 27, 2025
Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc. s broader digital transformation efforts.
lateshipment
MARCH 27, 2025
Every late delivery or missing package is an inconvenience. Not just for the customer but more for the business. When a package arrives late, is damaged, or goes missing during transit, customers don’t blame the carrier. They will blame you. And the next thing you know, the frustration translates into negative reviews, refund requests, and potential churn.
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Forrester eCommerce
MARCH 27, 2025
CRMs have become over-engineered and complexity is killing their value. AI has the potential to simplify CRM.
Retail TouchPoints
MARCH 27, 2025
Best Buy Ads , the retail media network operated by the electronics retailer, has unveiled a new solution for social advertising partners. Social+ is designed to help brand and agency partners effectively reach Best Buys first-party audience and deliver higher performance metrics across social campaigns. Currently, Social+ is available exclusively through Best Buy Ads and will include Meta s Facebook and Instagram at launch.
Forrester eCommerce
MARCH 27, 2025
Theres no end in sight for the current disruption, but making the right strategic moves will help you come out ahead.
RetailDive
MARCH 27, 2025
A report highlighted that using generative AI tools for shopping leads to more purchases in electronics and jewelry.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Forrester eCommerce
MARCH 27, 2025
Our recent poll showed how consumers feel about and are responding to a slew of anticipated new tariffs.
Bryan Eisenberg
MARCH 27, 2025
You know whats underrated? Belief. Not hope. Not manifestation. Not even confidence. Im talking about conviction. The kind that gets you moving when youve got no traction, no approval, and no real roadmap. David J. Schwartz nailed it: Believe you can succeed and you will. Its not just a nice quote – its a demand. Because belief changes what you attempt.
lateshipment
MARCH 27, 2025
A message that all online shoppers cant wait to see on their device, as this is a sign that their package is nearing them and is about to be delivered soon. From your (the merchants) perspective, while the emotions might differ, seeing the message on the carriers page and sharing these notifications with your customers holds the same importance because, The package has successfully evaded almost 80% of all delivery issues (barring cases of delivery exceptions, order returns, or package theft) an
365 Retail
MARCH 27, 2025
The veggie burger made its debut in 1982. Since then, there has been a race to invent a creative, delicious alternative to meat. Today, meat alternatives flood grocery stores and appear on fast-food restaurant menus. So, is meat consumption in decline? The numbers all point to a clear answer: no. In fact, meat consumption is on the rise. There is a growing appetite for plant-based alternatives.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
lateshipment
MARCH 27, 2025
Have you ever walked into a warehouse only to see piles of unsold inventory just sitting there gathering dust? Well, you’re not alone. It’s common for e-commerce businesses to have products that sell out faster than they can restock them and products that seem permanently glued to their spots. The problem is that not only do these products occupy unnecessary space in the warehouse, but they can also be silent profit killers.
365 Retail
MARCH 27, 2025
As the retail industry braces for another year of rapid innovation and transformation, the Retail Technology Show (RTS) 2025 returns as a key fixture in the sectors calendar. Taking place on 2nd and 3rd April at its new home at ExCeL London, RTS is set to welcome over 15,000 senior retail professionals for two days of insight, inspiration, and hands-on technology exploration.
RetailDive
MARCH 27, 2025
The online pet retailer finished its fiscal year with increases in sales, profits, active customers and market share.
TalkingRetail
MARCH 27, 2025
Retailers across the country gave a damning verdict to Rachel Reeves Spring Statement in an open letter and begged the chancellor not to strangle the life out of our business more than youalreadyhave.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
RetailDive
MARCH 27, 2025
Executives said the company is pursuing ways to drive additional savings with the technology during a recent earnings call.
TalkingRetail
MARCH 27, 2025
Coca-Cola is bringing back its Share a Coke campaign, offering fresh brand experiences and inviting a new generation to experience the magic of personalised connection.
Salsify
MARCH 27, 2025
Heres a framework to help you navigate implementing artificial intelligence (AI) into your product information management (PIM) solution.
TalkingRetail
MARCH 27, 2025
Industry charity NewstrAid has unveiled a brand-new General Hardship Fund to provide urgent financial relief for those from the newstrade who are finding it difficult to keep up with essential household costs.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
RetailWire
MARCH 27, 2025
ALDI brand cheese has been recalled. Happy Farms Colby Jack Sliced Deli cheese is affected.
TalkingRetail
MARCH 27, 2025
Spar North of England has launched Fyffes new ethical trade brand Trudis in a UK exclusive for bananas.
RetailWire
MARCH 27, 2025
In 2025, Walgreens will shutter more of its brick-and-mortar stores.
TalkingRetail
MARCH 27, 2025
Doors opened for the inaugural Talking Retail Live conference this morning (27 March).
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Practical eCommerce
MARCH 27, 2025
This week's installment includes updates on automated ads, payments, AI-powered agents, personalization, cross-border shipping, and more. The post New Ecommerce Tools: March 27, 2025 appeared first on Practical Ecommerce.
TalkingRetail
MARCH 27, 2025
Parfetts has updated its app to enable retailers to purchase more efficiently and benefit from improved management information. The update brings a refreshed look and feel, with new features including an enhanced accounts section to give retailers greater control over spending and transactions.
Practical eCommerce
MARCH 27, 2025
Shoppers see ads that interest them. Advertisers get better results. The post AI Will Help Advertisers and Shoppers appeared first on Practical Ecommerce.
TalkingRetail
MARCH 27, 2025
Cadbury, is bringing back its Cadbury Fingers promotion, Fingers Crossed, which it says is bigger and bolder, with more prizes than ever before.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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