Thu.Sep 19, 2024

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Generative AI: Transformative Technology Or Big Disappointment?

Forrester eCommerce

Let me tell you about my recent podiatrist appointment. No, not the medical bit (which is boring), but the podiatrist’s use of generative AI. Like me, he’s not the youngest, but his enthusiasm for the solution he’s using was palpable.

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Poshmark Streamlines Coachtopia Product Resale with Digital ID Integration

Retail TouchPoints

Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products. Coachtopia items are already equipped with an embedded NFC-powered digital passport from Eon, and this new partnership will allow consumers to resell those items on Poshmark with the click of a button.

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IBM Vies For Positioning As The De Facto FinOps Solution

Forrester eCommerce

On Tuesday, IBM announced its acquisition of Kubernetes cost management solution, Kubecost. This acquisition follows a series of FinOps-focused companies in recent years with Apptio (TBM/FinOps), Turbonomic (FinOps/resource automation), NordCloud (FinOps services), and Instana (observability). Answers To Your Top Questions About The Kubecost Acquistion What should I know?

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ThredUp Nixes Rewards Points as Struggle to ‘Improve Unit Economics’ Continues

Retail TouchPoints

ThredUp is ending the points-based component of its loyalty program, as the resale platform continues to look for ways to bolster its bottom line. Beginning Oct. 1, 2024, shoppers will no longer earn points on their ThredUp purchases, and any points already accumulated will expire on Jan. 15, 2025. To ease the blow, the platform plans to reduce the minimums required to access free shipping (down from $69 to $49 for users in the Superstar rewards tier , for example), and offer a $15 shopping cred

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Why Attack The Front Door If The Mobile Side Door Is Open?

Forrester eCommerce

When it comes to mobile device security, barely half of organizations are using unified endpoint management (UEM). That's like locking the front door and leaving the side door wide open. Find out why security teams overlook mobile devices in this preview of our upcoming Security & Risk Summit.

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Target Names Long-Time PepsiCo Exec as New Financial Chief

Retail TouchPoints

Target has named Jim Lee as its new CFO, effective Sept. 22, 2024. Lee will be responsible for financial planning and analysis, internal audit, accounting, investor relations, financial products and services and corporate development. He takes over from COO Michael Fiddelke, who has held both titles since January. Lee brings more than 25 years of experience in finance, strategy, team and culture leadership at PepsiCo, most recently as the company’s deputy CFO.

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Lessons from Glossier: How Retailers can Move from Digital to Physical

Retail TouchPoints

Throughout 2024, report after report has shown online sales declining by around 7% year-on-year. In fact, the CBI’s latest figures in the UK showed online sales falling by a startling 45% in June. Some believe we’ve passed peak ecommerce, while others see it as a temporary correction to the COVID-induced surge, but whatever view you take it’s certain that many online retailers are looking at growth curves that are flattening or declining — and they’re urgently looking for ways to change it.

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SVM Players Dominate, But Fail To Match The Innovation Of Best-Of-Breed Players

Forrester eCommerce

Supplier Value Management platforms is a critical enterprise software category enabling enterprises to implement their source-to-pay processes. Enterprises seeking a system of record for all supplier spend and supplier information are busy unbundling ERP and other “procurement” tools such as Excel, and embracing SVM platforms.

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U.S. Postal Service and Toys ‘R’ Us Partner to Deliver Holiday Joy

Retail TouchPoints

The U.S. Postal Service is bringing in Geoffrey the Giraffe and the Toys ‘R’ Us team to bolster its annual Operation Santa program. USPS Operation Santa lets U.S. households “adopt” letters to Santa, written by children and family members of all ages. Children write their holiday wishes to Santa Claus and then physically mail them to an official address.

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Your Buyer Changed, You Didn’t. It’s Time For A Revenue Process Transformation.

Forrester eCommerce

What I’m going to tell you is something that you already know. It’s not a surprise, it’s not a secret, and it’s something that we in B2B marketing have known for many years – the buyer has changed.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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What the Heck Is a Full-Service eCommerce Agency? Design, Development, and Marketing

Groove

There's a lot that goes into running a successful eCommerce store, and many store owners eventually find themselves needing a little help. With a full-service eCommerce agency, you get a one-stop shop that provides all of the services you need to build your online store and start attracting customers. However, it's essential to choose the right eCommerce agency, as not all of them are created equally.

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Overcome The Five Poisons (Kleshas) Of Human Risk Management

Forrester eCommerce

I am thrilled to announce Forrester’s Human Risk Management (HRM) Solutions Wave™ which evaluates the nine most significant vendors in the HRM space. Forrester clients can view here.

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How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation

lateshipment

A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. This includes warehousing, picking and packing, shipping, etc, Recently, there has been an increase in the herculean responsibility of the post-purchase phase (dealing with high customer expectations

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Budget Allocation Across Channels and Activities | Salsify

Salsify

Figuring out where to spend your hard-earned cash isn’t just about crunching numbers — it’s an art form. This is where strategic budget allocation comes into play.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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More than half of US Gen Zers are headed to TikTok Shop this season

RetailDive

Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

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UAW Issues Strike Notice at Ford’s River Rouge Unit

RetailWire

The United Auto Workers (UAW) has issued a new strike notice for the Tool & Die Unit at Ford’s River Rouge Complex, effective Thursday, Sept. 26.

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Nike taps new CEO amid DTC challenges

RetailDive

Elliott Hill, who served as president of consumer and marketplace before retiring in 2020, will rejoin the sportswear giant in the top spot, while John Donahoe retires.

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Sam’s Club Is Boosting Pay Increases and Raising Hourly Wages To Start at $16 Per Hour

RetailWire

Walmart announced that it will be raising pay for its Sam's Club employees as a part of what the company calls "deliberate and meaningful investments" in its workers.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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New Ecommerce Tools: September 19, 2024

Practical eCommerce

This week's list includes new tools for influencer marketing, virtual try-ons, digital payments, ecommerce platforms, financing, and global and last-mile logistics. The post New Ecommerce Tools: September 19, 2024 appeared first on Practical Ecommerce.

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Macy’s beefs up marketing team

RetailDive

Jason Holzman leads various creative and marketing operations and reports to Chief Marketing Officer Sharon Otterman, a fellow NBCUniversal alum.

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B2B Dev Buys D2C Brand, Part 2: Holiday Prep

Practical eCommerce

The founder of Brilliance Business Solutions, a B2B agency, ramps up her new acquisition, a D2C food manufacturer. The post B2B Dev Buys D2C Brand, Part 2: Holiday Prep appeared first on Practical Ecommerce.

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Targeting the Last Minute Shopper

UpSellIt

As the holiday season approaches, there’s one shopper every ecommerce retailer must prepare for: the last-minute shopper. These customers wait until the eleventh hour to complete their purchases, often driven by urgent needs and forgotten gifts. With the right holiday marketing strategies and urgency messaging, retailers can effectively target this audience and turn their procrastination into conversions.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Digital River Alternatives for 2024

FastSpring

There are a lot of Digital River alternatives on the market, and you may not know what makes any of them stand out in particular. It’s especially important to note that Digital River is a merchant of record (MoR), which means that many payment service providers may not include the kind of comprehensive services you’re used to with an MoR. In this post, we cover: What a merchant of record is, and why it’s so important to make sure your MoR-level service isn’t disrupted if you’re thinking of switc

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9 Tips to Improve the DTC Ecommerce Shopper Experience

ESW

Creating the best DTC ecommerce shopper experience is not easy. And it’s even more difficult to do over and over again in different markets around the world. International shoppers have different expectations than your domestic shoppers. But if you can do it, you will be rewarded with loyal customers and brand advocates. To help you create the best experience online and offline, here are 9 things to include in your international DTC strategy: 9 tips to improve shopper experience for cross-

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How to Crush the Competition and Maximize Amazon Sales This Holiday Season

Wiser

The holiday season is fast approaching, and with it comes a surge of competition in online marketplaces. As more shoppers turn to platforms like Amazon to find the best deals, the pressure on sellers to stand out is greater than ever. In 2023 alone, over 6 million sellers were actively listing products on Amazon, marking a 20% increase from the previous year.

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Amazon adds PayPal payment option to Buy with Prime

RetailDive

The e-commerce retailer also said Buy with Prime merchants will soon be able to display real-time delivery estimates in their TikTok ads.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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The Fed Interest Rate Cut Could Spur Small Business Growth

RetailWire

The recent rate cut by the Federal Reserve could affect lending for small businesses.

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Target names PepsiCo executive Jim Lee CFO

RetailDive

He replaces Michael Fiddelke, who had served jointly as COO and CFO since February. Fiddelke will stay on as operations chief.

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The Business Battle: AI versus Human Intelligence

Digital Doughnut

Explore the ultimate showdown between AI and Human Intelligence in our insightful article. Discover the strengths, limitations, and future implications of both.

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YouTube’s New AI Tools Could Improve Business Marketing Strategies

RetailWire

New AI tools coming to YouTube could make video marketing even easier.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.