Fri.Feb 02, 2024

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Digitalization Can Help Mitigate Climate-Related Supply Chain Disruptions

Retail TouchPoints

For sugar importers, this past summer has been anything but sweet. The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.

Supplies 264
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Marketers Must Embrace AI to Maximize B2B Event Success

Forrester eCommerce

Marketers face long standing event planning and execution challenges In the ever-evolving landscape of B2B marketing, events continue to dominate marketing program spend. However, many event marketers struggle to fully capitalize on the value of their investments due to long-standing challenges.

B2B 341
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Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences

Retail TouchPoints

Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.

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It’s Time For The EU AI Act — Let’s Get This Party Started

Forrester eCommerce

Written with Luca Lo Scavo. According to Forrester data, about one in three global organizations identify risk and governance as barriers for generative AI adoption, but those concerns are set to grow even more now that the EU AI Act is becoming a reality.

Customer 317
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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USPS Invests in EV as Part of 10-Year Modernization Plan

Retail TouchPoints

The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.

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The Future Of 5G Network Slicing

Forrester eCommerce

Many of my recent conversations around 5G have focused on the future of network slicing. They want to discuss timelines, challenges, opportunities, use cases, and industries. The reality is not as rosy as one might think, given the dependency on communities outside the telecommunications industry.

More Trending

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Avoid Three Traps for Rev Ops Success in 2024

Forrester eCommerce

Evolving your operations function from year to year requires careful planning, strong stakeholder management and avoidance of common mistakes that erode functional success.

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Despite Challenging 2023, Tractor Supply Plans 90+ Store Openings This Year

Retail TouchPoints

Even in the face of an 8.6% net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year. The retailer plans to open approximately 80 Tractor Supply stores and 10 to 15 stores under its small-box pet supply banner, Petsense by Tractor Supp

Supplies 272
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Amazon Is Selling $30K Tiny Homes

RetailWire

There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.

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WHSmith Plans 110+ Store Openings in 2024 with Over 50 in North America

Retail TouchPoints

UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America. “Our travel business is growing strongly across all our divisions and we have seen a notably strong performance in the UK, our largest division,” said Carl Cowling, Group Chief Executive at WHSmith in a statement.

Travel 264
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Marketer Finds Joy in ‘Bigging’ Others

Practical eCommerce

"I find joy in bigging others up," says Aaron Orendorff, a former chaplain turned writer turned digital marketer. The post Marketer Finds Joy in ‘Bigging’ Others appeared first on Practical Ecommerce.

Other 103
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Tony Spring Officially Takes the Helm at Macy’s

Retail TouchPoints

After serving as President and CEO-elect for the past year, Tony Spring will officially take the top leadership role at Macy’s Inc. on Feb. 4, 2024. Spring started the succession process in March 2023, following in the footsteps of Jeff Gennette, who is retiring after more than 40 years with the retailer, although he will remain chair of the Macy’s board until the company’s 2024 annual meeting.

Retail 263
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Privacy Tactics Complicate Ecommerce Marketing

Practical eCommerce

Eliminating URL tracking parameters forces marketers to find other attribtution methods. The post Privacy Tactics Complicate Ecommerce Marketing appeared first on Practical Ecommerce.

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Walgreens lays off another 145 employees

RetailDive

The drugstore retailer said it still has “significant cost savings and growth goals to deliver” as it confirmed further downsizing of its workforce.

Retail 112
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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EXCLUSIVE: Lowe's CIO Digs Into the Retailer’s Spatial Computing Venture for Apple Vision Pro

RIS News

Apple's Vision Pro is out and Lowe’s first application designed for the mixed-reality headset is now available. Seemantini Godbole, Lowe's EVP and chief digital and information officer, tells RIS why the new tech is “extremely inspirational.

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Maximizing The Strategic Impact Of Using HubSpot Payment Links

MakeWebBetter

In the ever-accelerating rhythm of digital commerce, where every click counts, convenience is king. Amongst these overcrowding clicks, where do you prioritize payments? You sure don’t want a payment link to be the Achilles' heel when they click to pay. But, how should we plan to ensure a trustworthy, secure, and frictionless experience when they [.] The post Maximizing The Strategic Impact Of Using HubSpot Payment Links appeared first on MakeWebBetter.

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The State of Ecommerce Customer Loyalty in 2023

Smile.io

Key Takeaways:  Smile.io has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.

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Why the Video Game Industry Is in Trouble

RetailWire

Although the video game industry appears to be huge on the surface, the numbers show that it's actually in trouble.

Games 105
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Sweaty Betty taps Nike vet as chief marketing officer

RetailDive

The Wolverine World Wide-owned athletic brand has tapped Kerry Williams, a former hockey player and retail veteran, to fill the role.

Marketing 106
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Angel Central Ends 2023 with Notable Sales and Footfall Growth

365 Retail

Angel Central, located in the heart of Islington, has reported significant commercial achievements. The retail destination saw its sales figures soar by 16% from the previous year. Additionally, the footfall at Angel Central outpaced the national average with a 6.4% increase, compared to the national benchmark of 2.9%. The transaction count also saw a healthy rise of 4%.

Leisure 67
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New Macy’s CEO Tony Spring takes over

RetailDive

Spring, who steps into the role on Sunday, faces several challenges, including a take-private offer and changes to the department store’s fleet.

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Fig & Fox Launches Permanent Store at Festival Place After Pop-Up Success

365 Retail

Sovereign Centros has recently announced the opening of Fig & Fox at Festival Place, marking a significant addition to one of the UK’s leading retail and leisure destinations. This move comes on the heels of a thriving pop-up venture at the close of 2023, underscoring Festival Place’s dedication to bolstering local enterprises and catering to the growing consumer appetite for varied, upscale retail options.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Merit taps industry vet as CEO

RetailDive

Philippe Pinatel joins the three-year-old beauty brand after most recently serving as global president at MAC Cosmetics.

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Woman’s Used Couch Return at Costco Wholesale Sparks Debate

RetailWire

In today's age of online virality, a Seattle-based woman has grabbed the internet's attention by testing the limits of Costco's famously generous return policy. The product in question? A two-and-a-half-year-old couch that had simply fallen out of her favor.

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Lululemon enters men’s footwear with casual sneaker launch

RetailDive

Cityverse, the brand’s everyday shoe debut, launches this month and also marks the first footwear style available to men.

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ByteDance CEO Upset With Employees for Missing Out on AI

RetailWire

It's getting hot in China's tech scene. Longtime big players like Alibaba, Tencent, and JD.com are feeling the pressure from emerging companies like PDD Holdings, the parent company of Pinduoduo and Temu, and the returning giant Baidu. Even social media trendsetter ByteDance is starting to sweat.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Move over, Alexa: Amazon launches AI shopping tool ‘Rufus’

RetailDive

The e-commerce giant beat expectations in the holiday quarter, as revenue from advertising and fees grows.

eCommerce 107
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Retail body advises members to check the quality of their CCTV

TalkingRetail

Retailers should ensure their closed circuit television (CCTV) systems meet UK police requirements, the British Independent Retailers Association (Bira) said this week. Bira issued its guidance in response to what it called “the alarming increase in retail crime” across the country.

Retail 59
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Arc’teryx CEO talks Amer Sports IPO and what growth looks like

RetailDive

The sporting goods company raised about $1.37 billion from the IPO, which was priced a few dollars lower than expected.

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North of England retailer advances with conversion to Morrisons Daily

TalkingRetail

Yorkshire and Teesside-based retailer Stevenson Forecourts has converted a second of its three stores to Morrisons Daily. After switching its Northallerton store last year, the group added its Oxbridge store in Stockton-on-Tees in January.

Retail 59
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.