Thu.Jun 20, 2024

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It’s Time For A Revenue Process Transformation

Forrester eCommerce

Buyers are in control of the revenue process — and B2B marketing, sales, and customer success teams need to align their approaches with that reality. Discover the Forrester Opportunity Lifecycle and how it can drive durable, long-term revenue growth.

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Target Launches Gen-AI Chatbot for Store Associates Chainwide

Retail TouchPoints

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations. The majority of Target’s associates will have the tool, called Store Companion, in hand by August to help with on-the-job process questions, new team member training, store operations management and other tasks.

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Automation Builders, Beware! Don’t Repeat The RPA Mistakes With Agentic Automation

Forrester eCommerce

Generative AI (GenAI) is an enabler for more automation — and is now getting embedded in many software vendors’ platforms with different names and labels such as AI agents, AI-led micro-automations, and autonomous workplace assistants (AWAs).

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Claire’s CEO Steps Down, Current COO/CFO Takes on Role 

Retail TouchPoints

Claire’s CEO Ryan Vero has stepped down, leaving current COO and CFO Chris Cramer to take over on an interim basis. Cramer will continue serving as COO and CFO in addition to his new responsibilities as CEO. Neither Claire’s nor Vero provided a reason for Vero’s departure. “Since joining Claire’s last year, Chris has demonstrated extensive operational and financial leadership and helped drive our strategic roadmap,” said Samantha Algaze, Chairperson of the Claire’s Boa

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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That’s A Wrap For CX Summit North America. Now, The Hard Work Begins.

Forrester eCommerce

CX Summit North America left us with much to think about — and much to put into motion in our organizations. Here are a few parting thoughts from Nashville.

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Why Product Innovation was the Star of Halara’s SoHo Pop-Up

Retail TouchPoints

The global athleisure market is projected to grow 9.3% each year through 2030, reaching $358.07 billion in total value, according to Grand View Research. The firm noted that “the global shift towards more casual and adaptable attire has propelled athleisure into the forefront of fashion.” Gabby Hirata, Global Brand President for Halara , agrees with this analysis, and it’s why she’s putting the brand’s product innovation at the forefront of its growth initiatives.

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How Smart Clothes are Redefining Traditional Apparel Manufacturing Methods

Retail TouchPoints

In today’s rapidly evolving world, innovation is at the forefront of every industry, and manufacturing is no exception. One of the most exciting developments in manufacturing is the emergence of smart clothing and wearable technology, which is revolutionizing traditional production methods and reshaping the way we think about garments and how they are made.

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Shopware's B2B Funtionality is Making Waves In The US

Groove

In the middle of 2023, Shopware B2B was launched, an opportunity to engage with customizable functionalities that enable merchants to tailor each element to their specific needs. The Shopware B2B suite is a game changer for organizations, providing a powerful digital commercial platform designed to support and grow B2B companies. Since its launch, Shopware has provided some outstanding benefits to companies in the business to business sector.

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Puerto Rican Furniture Retailer Berrios Adopts Retail Management Suite

Retail TouchPoints

Berrios , a furniture and appliance retailer celebrating its 50 th anniversary, will deploy SaaS technology from Storis designed to optimize inventory management, improve sales processes and deliver a seamless omnichannel experience to customers. “Partnering with Storis is a significant step forward for our company,” said Douglas Spencer, VP of Berrios in a statement.

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Shopware Development: What You Need To Consider

Groove

Shopware development helps launch eCommerce business easily Shopware development is one of many tools available to help eCommerce businesses launch, build, and grow. Yet, it offers some key features and elements that enhance the way companies achieve their objectives. One of the most important elements of building a successful business online is the ability to create a website that’s optimized, efficient, and offers the backend features to achieve results.

SEO 195
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Summer Ecommerce Campaigns: Bringing the Seasonal Experience Online

Fastr

Whether your brand's sales burn brightest in the summer months or not, there are so many ways to leverage the season’s spirit to shine a different – and sunny – light on your products that pull summer-loving shoppers to your site. Leaning into summer-focused activities, color palettes, trends, and holidays like July 4th, Pride , or Labor Day ensures online shoppers can indulge in those long-awaited summer vibes not only outdoors, but also on their screens – and specifically on your pages.

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The Benefits of Hiring A Certified Shopware Partner Agency

Groove

Enlisting the support of a Shopware partner helps wide-reaching e-commerce operations attain customer satisfaction goals. Approximately 34 percent of consumers make at least one purchase weekly, and e-commerce is expected to grow by nearly 9 percent this year alone. Although upstart brands and platforms enjoy seemingly unlimited online sales potential, there is an elephant in the room.

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Kleinfeld Bridal, New Balance Bring Their Unique Spin to Resale Experiences

Retail TouchPoints

With consumers increasingly looking for value amid economic pressure, the resale sector is booming, and that fact is reflected in the continued development of secondhand offerings from retailers. Among the latest are a new marketplace for pre-owned wedding dresses from famed NYC bridal retailer Kleinfeld Bridal (host location of TLC’s Say Yes to the Dress ) and an expansion of New Balance ’s shoe trade-in program from online-only to 100 stores.

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The Shopware SEO Guide: Key Settings & Strategies for Success

Groove

Many factors contribute to the success of an online store. You need high-quality images and great product descriptions. You'll want to provide your customers with multiple payment options, and free shipping is always a plus. Even so, no online business can afford to forget the importance of SEO. Over 40% of e-commerce traffic comes from Google. This means that a Shopware site that isn't optimized could lose out on a significant number of visitors and sales.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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FastSpring at Turing Fest 2024!

FastSpring

Ready to join the ultimate gathering for tech enthusiasts and innovators? If so, join FastSpring at Turing Fest 2024! Look for the signage to the FastSpring Meeting Space, where there’s plenty of room to sit down and chat in person! Join us at the Edinburgh International Conference Centre in Edinburgh, Scotland on July 9 and 10 for an extraordinary event dedicated to all things technology and innovation.

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How to Take a Customer-Centric Approach to Assortment Planning

Dynamic Action

Summary With traditional retail silos, product teams often do not have access to crucial customer data when in the planning phase of building an assortment. By bringing customer segmentation data into your planning process, you can proactively create a more customer-centric strategy rather than reacting to this data after all of the work has been done.

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Merchants Weigh In on Payment Processing

Practical eCommerce

J.D. Power surveyed SMB merchants as to their satisfaction with payment processors. Here are the results and our analysis. The post Merchants Weigh In on Payment Processing appeared first on Practical Ecommerce.

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Hertz Launches $750 Million Debt Offering

RetailWire

Hertz Global Holdings Inc. is launching a $750 million debt offering to strengthen its financial position following issues with its electric vehicle fleet.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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FDA Labeling Requirements for Grocery Brands 101 | Salsify

Salsify

Consumer food spending is at its highest level in more than four decades. According to the U.S. Department of Agriculture (USDA) , U.S. consumers spent 11.3% of their disposable personal income on food in 2022 — and prices are only rising. As a result, buyers are becoming more particular about what they purchase and comparing products.

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Employees Sue Disney After Relocating for Canceled Project

RetailWire

Walt Disney Co. is dealing with the repercussions of canceling its plan to relocate 2,000 employees from California to a new Florida location.

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Nike, Converse sue 52 ‘counterfeiting networks’

RetailDive

The businesses named in the lawsuit collectively operate 98 websites and 267 social media handles, and allegedly sell “thousands” of fakes.

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National Smoothie Day Deals

RetailWire

As the summer season begins to heat up, many people will opt to cool down and enjoy a delicious treat with a refreshing smoothie.

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Omnichannel E-Commerce: Drive More Revenue at Less Cost

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Peroni Nastro Azzurro unveils summer marketing activity

TalkingRetail

Asahi UK has unveiled a summer of retailer and marketing activity for Peroni Nastro Azzurro. Retailer partnerships have been critical to building growth in the wider Peroni Nastro Azzurro brand and will continue to be in summer 2024.

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Concerns Rise With Instagram Users About AI Extracting Their Photos

RetailWire

Instagram feeds are now filled with unfamiliar messages claiming users' ownership of their posts and images, past and future.

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The Power of Loyalty: Enhancing Customer Retention for Small to Medium-Sized Retail Stores with iVend POS

iVend

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations. Customer retention for retailers drives maximum value from a customer by focusing on longevity and consistency, which in the long run are worth more than a short-term shopping spree from a consumer who

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Target to roll out generative AI chatbot for store employees

RetailDive

The new tool, dubbed Store Companion, is designed to answer on-the-job process questions and support store operations.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Leveraging Coupon Marketing + CRM To Maximize Customer Lifetime Value

MakeWebBetter

It’s resources unused if you can’t persuade your existing customers well. This way you also risk not generating potential customer lifetime value (CLV). For your customers to become your patrons, it's essential to maintain the unique proposition while keeping the B2C communication going. Even if it's one way. So, let's find out what truly lies [.] The post Leveraging Coupon Marketing + CRM To Maximize Customer Lifetime Value appeared first on MakeWebBetter.

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Amazon unveils cookieless ad-targeting solution

RetailDive

Ad Relevance uses AI to analyze billions of browsing, shopping and streaming signals and improved addressability in testing.

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Rite Aid Closes 27 More Stores Amid Bankruptcy Proceedings

RetailWire

Rite Aid is currently in bankruptcy proceedings to restructure its debt.

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Private label momentum shows no signs of slowing

RetailDive

Even if grocery prices fall, shoppers plan to continue purchasing store brands, new research from FMI — The Food Industry Association found.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.