Tue.May 21, 2024

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InfoSec 2024: Balancing opportunity against risks

Forrester eCommerce

In 2024, about 30 billion records from almost 4000 entities were breached, the so-called mother of all breaches, and we haven’t even hit the summer yet. Beyond data breaches, the threat landscape has evolved from run of the mill and opportunistic attacks a few years ago, to more sophisticated and targeted campaigns.

Customer 254
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Here’s the Scoop: Petco Now Offers Dog-Friendly Ice Cream

Retail TouchPoints

Petco , partnering with Van Leeuwen Ice Cream and human-grade dog food brand Ollie , will offer canine-safe ice cream for hot dogs seeking a cool treat. The non-dairy peanut butter and banana recipe is now available at Van Leeuwen scoop shops across the country, as well as at most Petco locations and online at petco.com for BOPIS orders. Additionally, customers starting an Ollie subscription from June 3-13 will receive a free pint with their purchase.

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Our New Converstational AI Wave: GenAI And LLMs Drive A Vendor Revolution

Forrester eCommerce

Let me start by stating the obvious: Automation has its best home in the contact center. At many brands, agents make up 10% of the workforce. They are the face of your brand to your customers, providing critical empathy and solving important problems.

Customer 524
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IPSY Hires Netflix Alum as Chief Marketing Officer

Retail TouchPoints

Francine Li Beauty curation and membership company IPSY has hired a new Chief Marketing Officer (CMO) to support the brand’s growth and innovation. Francine Li will report to CEO Scott Gilbertson, leading all marketing and communications to not only effectively engage current community members but also reach new customers. As someone who is deeply passionate about diversity, equity, and inclusion, Li also will work with IPSY leadership to advance these company-wide efforts. “Francine is a

Marketing 238
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How To Drive Retail Results With Integrated Tech And UX Design

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

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Go Alone To Go Quickly And Fail Or Go Together To Go Far And Succeed

Forrester eCommerce

I recently published new research – Establish An Enterprise And Security Architecture Partnership To Improve Collaboration – which covers the importance of fostering partnership between Enterprise Architecture (EA) and Security Architecture (SA). Initially, I set out to uncover what friction existed between the two functions.

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Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

Retail TouchPoints

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. Against this backdrop, network analytics emerges as a pivotal tool for retailers. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

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Hanna Andersson Taps FTD Exec for Chief Technology Role

Retail TouchPoints

Hanna Andersson has named Mike Frazzini, most recently Technology Chief of Staff at FTD , as its new Chief Technology Officer (CTO). Frazzini, who will report to CEO Aimée Lapic, brings 25 years’ experience in delivering effective software products, systems integrations and solutions for ecommerce, business intelligence, ERP, finance and operations.

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Federated Delivery – How Roche Massively Scales Integration

Forrester eCommerce

As integrations and APIs scale, the traditional central integration delivery team quickly becomes the central bottleneck team. Overwhelmed by demand, it becomes overworked while the pace and scale of delivery slows for IT organizations dependent on it.

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RILA Debuts Greenhouse Gas Measurements Database for Consumer Products

Retail TouchPoints

The Retail Industry Leaders Association has partnered with Optera to launch the Direct-Use Product Emissions Database (DPED) , to provide retailers and their suppliers with an aligned database for quantifying greenhouse gases emitted during use by appliances, electronics and power equipment. The DPED’s goal is to foster uniform metrics for comprehending and managing scope 3, category 11 direct-use emissions across the industry.

Consumer 219
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Real Talk With Ecosystem Partners: GTM Evolution

Forrester eCommerce

Early in my career, I received wise but tough coaching from a manager regarding struggles with a new colleague on a strategic project – pull them aside and have a real, candid conversation with the pursuit of clarity and understanding for the sake of the shared vision and mutual success.

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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BMW, Jaguar Land Rover, and Volkswagen Used Banned Chinese Parts

RetailWire

BMW, Jaguar Land Rover (JLR), and Volkswagen (VW) have been found to have utilized components from a banned Chinese firm, implicating potential ties to forced labor practices.

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Global Retail E-Commerce Sales Will Reach $6.8 Trillion By 2028

Forrester eCommerce

Forrester's Global Retail E-Commerce Forecast, 2024 To 2028 report provides a five-year forecast of online and offline retail sales for 40 countries.

eCommerce 242
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Party City to re-open 3 stores featuring new format

RetailDive

The locations in Maryland, Florida and New Jersey have new design elements including a “balloon shopping experience” and “birthday worlds.

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What Is a Brand Story? (With a Brand Story Template) | Salsify

Salsify

As more and more consumers head online, it’s increasingly important for brands to foster relationships with shoppers instead of relegating themselves to faceless entities — if they want to win sales, that is.

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4 Best Practices for Ensuring Success in International Markets Ahead of Peak Season

The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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Target Is Slashing Prices on 5,000+ Items To Combat Inflation

RetailWire

Target has initiated a sweeping price reduction campaign, aiming to alleviate the burden of inflation on consumers while luring back wary shoppers.

Consumer 105
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Footwear Brand Manages Distribution with Wiser

Wiser

Maintaining an effective distribution network is not only costly but paramount for ensuring products move seamlessly from the brand to the consumer. The allure of parallel imports for shoppers, with their often competitive prices and unique styles not typically available in the domestic market, poses a significant challenge. However, these unauthorized distributions risk diminishing brand perception and product value, given the potential lack of authenticity and post-sale support that official c

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A glimpse into a future Macy’s

RetailDive

The department store has provided financial metrics for the fleet of stores that will survive a massive downsizing over the next three years.

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New Ecommerce Tools: May 21, 2024

Practical eCommerce

This week: updates on tax compliance, accessibility, inventory, cross-channel order fulfillment, chargebacks, and management for perishable-goods brands. The post New Ecommerce Tools: May 21, 2024 appeared first on Practical Ecommerce.

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A Blueprint for B2B Commerce

In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

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Vineyard Vines opens at Disney Springs

RetailDive

The lifestyle brand opened its 14th store minutes away from one of Florida’s top tourism destinations.

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Burger King Introduces Cheesy Menu Additions

RetailWire

Burger King's latest menu expansion is sure to catch the attention of cheese aficionados everywhere.

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Walmart fires back at Amazon in fast delivery race

RetailDive

The retailer delivered 4.4 billion items over the past 12 months with either same-day or next-day speeds.

Retail 109
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Pedigree Dog Food Recall Over Pieces of Loose Metal

RetailWire

The kibble recall affects the brand's 44-pound bags sold at Walmart.

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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

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Lowe’s beats expectations despite soft Q1

RetailDive

Net sales at the home improvement retailer fell over 4% in part because of a decline in big-ticket DIY spending.

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Cheez-It Cheez-In Diner Pops Up in Woodstock for One Week

RetailWire

This summer, Cheez-It fans have a new reason to hit the road to the Catskills in New York.

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Coach scraps its copyright infringement lawsuit against Gap

RetailDive

The complaint, filed last month, focused on the use of the word “coach” on Old Navy T-shirts.

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Pork Farms unveils Four Mini Ploughman’s Pork Pies with Cheese & Pickle

TalkingRetail

Pork Farms has added four-pack Mini Ploughman’s Pork Pies with Cheese & Pickle. The four-pack Mini Ploughman’s Pork Pies with Cheese & Pickle is an expansion of Pork Farms’ successful Four Mini Pork Pie range.

Retail 59
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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

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Vox Reveals Subscription Program as News Publishers Rally To Broaden Revenue Sources

RetailWire

As Vox approaches its 10th anniversary, the company is implementing a big shift in its business model.

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Usdaw calls for a protection of shop workers law in Northern Ireland amid rise in theft

TalkingRetail

Retail trade union Usdaw is deeply concerned by recorded crime statistics from the Police Service of Northern Ireland (PSNI) showing a 20% uplift in shoplifting in the last twelve months.

Retail 59
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Scarlett Johansson Reveals That OpenAI Reached Out to Her To Use Her Voice

RetailWire

OpenAI announced it is discontinuing one of ChatGPT's voices after users highlighted its resemblance to Scarlett Johansson.

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ACS urges Scottish government to drop additional HFSS Restrictions

TalkingRetail

ACS (the Association of Convenience Stores) has responded to the Scottish government’s consultation on HFSS restrictions, with a call to save consumers and small businesses from additional costs as the nation emerges from the cost of living and cost of trading crisis.

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Optimizing Frontend Delivery in Composable Commerce: The Buy vs Build Decision