Forrester eCommerce
MARCH 13, 2024
The US House of Representatives just passed legislation that could determine the future of TikTok in the US — pending action by both the Senate and the President. Should the measure succeed, TikTok would effectively be banned in the US unless its China-based parent company, ByteDance, divests from the app.
Retail TouchPoints
MARCH 13, 2024
Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. But the heyday of “home shopping” in that context is now firmly behind us. Consumers, especially younger ones, have moved on to places like Netflix , YouTube and TikTok.
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Forrester eCommerce
MARCH 13, 2024
People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.
Retail TouchPoints
MARCH 13, 2024
Dollar Tree Inc. will shutter approximately 600 Family Dollar stores in the first half of its 2024 fiscal year, which began Feb. 4, 2024. The discount retailer also plans to close an additional 370 Family Dollar stores and 30 Dollar Tree locations over the next several years as each store’s current lease expires. The retailer opened 219 stores during its Q4 for a total of 641 during the full fiscal year.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester eCommerce
MARCH 13, 2024
Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.
Retail TouchPoints
MARCH 13, 2024
Purple Innovation, Inc. , maker of the Purple mattress, and Tempur Sealy International, Inc. , have established new partnership parameters amid Tempur Sealy’s planned acquisition of Mattress Firm. The companies also have “amicably resolved” their “various intellectual property disputes,” according to a Purple press release. Tempur Sealy initially announced its plans to acquire Mattress Firm in May 2023 for $4 billion in a cash and stock transaction.
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Retail TouchPoints
MARCH 13, 2024
Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club
Forrester eCommerce
MARCH 13, 2024
What is Broadcom planning to do with VMware’s Carbon Black unit? Find out in this blog covering the plan to integrate Carbon Black with Broadcom's existing product lineup.
Retail TouchPoints
MARCH 13, 2024
Americans discard nearly 120 billion pounds of food every year — approximately 40% of the country’s food supply. Rite Aid is tackling this food waste issue head-on by partnering with Copia , a technology-enabled service that helps manage food surplus redistribution. The pharmacy retailer will use Copia’s platform to track inventory, prove compliance and record impact.
Forrester eCommerce
MARCH 13, 2024
Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Retail TouchPoints
MARCH 13, 2024
At the iconic intersection of Broadway and 57 th Street, Nordstrom is launching Bode at The Corner, the first in a series of pop-ups and brand takeovers in a dedicated space at the Nordstrom NYC flagship. The Bode installation, open through April 7, 2024, will feature the brand’s luxury menswear and womenswear collections, which are characterized by high-level historical reproductions as a means of preserving handcraft techniques.
Forrester eCommerce
MARCH 13, 2024
Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.
Retail TouchPoints
MARCH 13, 2024
As it readies for the opening of its first large-format store , Wayfair is rolling out refreshed branding and a new campaign called “Welcome to the Wayborhood.” Image courtesy Wayfair Wayfair’s first store will open this spring in Wilmette, Ill., just outside of Chicago. The company promises “immersive and interactive” experiences across 19 departments, ranging from furniture and décor to outdoor and home improvement.
Forrester eCommerce
MARCH 13, 2024
Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things. 1. They are processes that span organizational silos within an enterprise, where work must be intelligently orchestrated across operations for the desired business outcome; and 2.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
UpSellIt
MARCH 13, 2024
As the seasons change, so do the lives and priorities of your target audience. Seasonal marketing isn’t just about promoting products or services during specific times of the year, it’s about resonating with your customers as their needs, desires, and behaviors evolve with each season. In this blog, we dive into the intricacies of seasonal marketing and how ecommerce brands can leverage spring to drive engagement, conversions, and revenue.
Forrester eCommerce
MARCH 13, 2024
Or, How To Know If You Are A Bad Leader (And How To Fix It) In 2022, employees experienced five times the number of planned changes that they saw in 2016. Not surprisingly, that drastic increase in the volume of change greatly reduced employee willingness to support it.
Practical eCommerce
MARCH 13, 2024
Google's latest updates prioritize spam — manually and algorithmically — in three key areas. The post Google Spam Policies, Explained appeared first on Practical Ecommerce.
RetailDive
MARCH 13, 2024
The company said continued inflation is pressuring Family Dollar's core customer base.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
RetailWire
MARCH 13, 2024
IBM recently conveyed to its employees within its marketing and communications division that a reduction in the workforce is imminent, as reported by an insider familiar with the situation.
RetailDive
MARCH 13, 2024
Come April 1, the athletics brand founder will take the helm once more. Linnartz, who is stepping down, has been CEO for barely a year.
RetailWire
MARCH 13, 2024
The staff of a Dollar General Store in Wisconsin all walked off their jobs at the same time over the weekend. They claim they are "overworked" and "underpaid.
RetailDive
MARCH 13, 2024
COO Joe Vernachio takes over for co-founder Joey Zwillinger on Friday as the DTC brand reported a 15% sales drop in 2023.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
RetailWire
MARCH 13, 2024
The United States House of Representatives has passed a bipartisan bill aimed at banning TikTok in the United States. Now the bill moves to the Senate, and if it passes, it will force TikTok’s Chinese owner to sell the popular video app, or else it will be banned in the U.S.
RetailDive
MARCH 13, 2024
The Swiss athletics brand continues to build out its global footprint, opening stores in China, Germany and Latin America, as it leans into its DTC channels.
RetailWire
MARCH 13, 2024
Pi Day, celebrated annually on March 14 (3/14), brings deals on both pizza and dessert pies at various restaurants and grocery stores. Here's what to expect for 2024.
RetailDive
MARCH 13, 2024
Former Best Buy executive Mike Mohan is taking over in the interim as the pet retailer struggles with profitability.
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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
RetailWire
MARCH 13, 2024
Family Dollar, a discount chain serving low-income urban customers, announced plans to shut down nearly 1,000 stores due to years of mismanagement and poor conditions.
RetailDive
MARCH 13, 2024
Richard Galanti thought he might stay four years at what was then a retail startup. Costco’s CFO stayed about four decades and is exiting the role on Friday.
ChannelSale
MARCH 13, 2024
You have come to the right place to look back on the e-commerce sector in 2023 and what trends to arrive in 2024 to increase its sales rapidly. Statistics confirm that e-commerce sales in 2023 crossed 6.5 trillion dollars and will cross 8 trillion dollars by 2026. It is because of the increasing prevalence of voice search, AR to visualize purchases, voice commerce, livestream shopping, the rise in new marketplaces & distribution channels, and many more.
RetailDive
MARCH 13, 2024
While it has taken a while, the company is “extremely encouraged” by the response to recent product launches intended to broaden its customer base.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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