Forrester eCommerce

FEBRUARY 4, 2025

GenAI isnt just generating captivating visuals; its changing how businesses scale creativity, engage audiences, and develop entirely new products.

Marketing 221

Marketing Customer 221

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Groove

FEBRUARY 4, 2025

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode Is your B2B eCommerce platform flexible enough to grow as your business does? In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations.

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B2B eCommerce Merchant Services Magento 289

Retail TouchPoints

FEBRUARY 4, 2025

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. In response, retailers including Sephora and Rent the Runway signed on to the 15% Pledge in June 2020 , which called for retailers to reserve 15% of their shelf space for Black-owned brands.

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Payment Services Consumer Omnichannel Recommendation 214

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Forrester eCommerce

FEBRUARY 4, 2025

Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise.

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Customer Customer Experience Omnichannel Technology 243

Retail TouchPoints

FEBRUARY 4, 2025

JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. The website offers small businesses and nonprofits access to JCPenneys vast catalog of brands, including St. Johns Bay, Liz Claiborne and Worthington , and products spanning home, footwear and apparel categories.

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eCommerce B2B Customer Small Business Retail 191

FastSpring

FEBRUARY 4, 2025

FastSpring CMO David Vogelpohl was recently a guest on The Heres Waldo Podcast a podcast that features top visionaries and creatives in the video game industry to discuss how direct player engagement and a strong D2C strategy can help drive growth. Here are just a few of the helpful tips for game publishers that David and host Lizzie Mintus dive into in the episode: Key mobile game industry insights such as regulatory shifts and emerging trends.

Payments 92

Payments Games Payment Services Mobile 92

Forrester eCommerce

FEBRUARY 4, 2025

Strategy without tactics is the slowest path to victory. Tactics without strategy is that noise you hear right before defeat. Sun Tzu, The Art of War Customer success (CS) practitioners often talk to me about postsale strategy and tactics.

Customer 195

Customer Arts 195

Wiser

FEBRUARY 4, 2025

For years, the home improvement industry has been defined by durability, craftsmanship, and the promise of doing the job right. These principles resonate deeply with seasoned homeowners and professionals. However, theres a seismic shift happening, driven by younger generations of consumers who are reshaping the market with a different set of priorities.

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Improvements Retail Social Media Workshop 78

TalkingRetail

FEBRUARY 4, 2025

Scottish independent retail chain PGNJ Group has reached a milestone in its ongoing support for Glasgow charities, with total donations now exceeding 20,000. Through its stores and Nisas Making a Difference Locally (MADL) initiative, the retailer raised over 8,000 last year alone.

Retail 90

Retail 90

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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

RetailDive

FEBRUARY 4, 2025

The layoffs, which represent up to 11% of its global workforce, arrive alongside a restructuring plan that extends into the C-suite.

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TalkingRetail

FEBRUARY 4, 2025

Ferrero UK has unveiled Tic Tac Two. The latest innovation is sugar-free and aims to bring a 'fresh twist to the iconic brand' with three contrasting flavour combinations, Raspberry & Lemon, Strawberry & Lime and Fresh & Mild Spearmint.

Retail 98

Retail 98

Fabric Blog

FEBRUARY 4, 2025

Your retail operations just got a major upgrade with our Winter ’25 Release! Packed with exciting new tools, this release is here to simplify your workflows, streamline store fulfillment, and help you conquer inventory and order management with easeall powered by fabric AI Order Cloud. We know how challenging things can get when you’re juggling store operations, keeping tabs on inventory, and managing customer orders.

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Fulfillment Shipping Costs Multi-channel Omnichannel 52

TalkingRetail

FEBRUARY 4, 2025

Cadbury has introduced Cadbury Dairy Milk Made to Share range, twelve limited edition on-pack designs for its 180g and 95g PMP bars.

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Retail 80

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Customer

RetailDive

FEBRUARY 4, 2025

The redesigned location is in the Bronx borough of New York City and includes activity tables, a communal try-on area and fixtures to showcase new releases.

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TalkingRetail

FEBRUARY 4, 2025

Since issuing body cameras to employees, Poundland has reported a decrease in incidents, including an 11% drop in violence against store employees and a marked reduction in shoplifting and theft.

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Retail 59

RetailDive

FEBRUARY 4, 2025

The company said its tool reduces listing time by 48% on average, allowing sellers to grow their store pages faster.

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TalkingRetail

FEBRUARY 4, 2025

Take-home sales at the grocers rose by 4.3% over the four weeks to 26 January compared with one year ago, according to the latest data from Kantar. January spelled relief for shoppers as grocery price inflation slowed to 3.3% over the four weeks.

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Retail 52

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Practical eCommerce

FEBRUARY 4, 2025

These new titles address today's business challenges leadership, tactics, customers, data, change. The post New Books on Strategy, Resilience, AI, More appeared first on Practical Ecommerce.

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Books Customer Data eCommerce Customer 102

TalkingRetail

FEBRUARY 4, 2025

A family-owned multi-site Co-op franchisee has given his Shepherds Bush, London convenience store a fresh new look following a near four week programme of works and improvements to transform the store and enhance the customer experience.

Customer Experience 52

Customer Experience Improvements Customer Retail 52

RetailDive

FEBRUARY 4, 2025

As Prime marks its second decade, and thanks to tens of billions of dollars in investments, all those packages arrived within at least two days.

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RetailWire

FEBRUARY 4, 2025

Waffle House has placed a prominent sticker on its menus explaining the surcharge.

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Food and Beverages 94

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

Salsify

FEBRUARY 4, 2025

Here are Valentines marketing ideas and straightforward, actionable ecommerce strategies that can help your business drive meaningful results.

eCommerce 88

eCommerce Marketing eCommerce Marketing 88

RetailDive

FEBRUARY 4, 2025

The project, GapVintage, is a continuation of the apparel brand’s partnership with curator Sean Wotherspoon.

Apparel 72

Apparel 72

RetailWire

FEBRUARY 4, 2025

PepsiCo released mixed earnings results for the last quarter of 2024.

Food and Beverages 66

Food and Beverages 66

IntelligenceNode

FEBRUARY 4, 2025

Theres no question about it: Consumer buying behaviors and preferences are constantly changing. What consumers like, want, and choose to buy keeps evolving. These shifts happen for many reasons, including. The post 20 Key Consumer Behavior Trends (2024 & 2025) appeared first on Blog.

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Consumer Blog 59

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Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

B2C

RetailWire

FEBRUARY 4, 2025

Carl's Jr. has collaborated with Alix Earle to help the pain of Super Bowl hangovers one burger at a time.

Food and Beverages 59

Food and Beverages 59

RetailDive

FEBRUARY 4, 2025

Chath Weerasinghe joins as chief financial and operating officer, while Vittorio Giacomelli will lead product strategy, development and innovation.

Operations 80

Operations 80

RetailWire

FEBRUARY 4, 2025

PayPal released strong Q4 2024 financials, exceeding what Wall Street anticipated.

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PayPal Financial Services 59

Forrester eCommerce

FEBRUARY 4, 2025

Yes, really! Paint is downright useful now. Like many, Ive been using genAI systems for about two years. Nothing has quite triggered my imagination like Microsoft Paints Cocreator capability. The Concept is Straightforward: you can doodle using Paint, describe what you want, and genAI will create an image to your specifications.

Customer 243

Customer 243

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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