Thu.Aug 15, 2024

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US Government Tackles “Doom Loops” (But Risks Customer Service Chaos) 

Forrester eCommerce

This week, the Biden administration launched the “Time is Money” initiative that — as the name implies — aims to crack down on “corporate tricks,” referring to processes that are made intentionally cumbersome for the customer, wasting their time and money.

Customer 447
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Ace Hardware Celebrates 100 Years with $1B Investment in New Store Design

Retail TouchPoints

Retail cooperative Ace Hardware has unveiled a new experiential store concept, dubbed Elevate Ace, that will roll out to all new and existing stores over the next five years, supported by a $1 billion investment. The new store design was unveiled at the retailer’s fall convention in Chicago earlier this month, which brought together more than 17,600 Ace Hardware retailers and industry professionals to celebrate the brand’s 100th anniversary.

Outdoor 316
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Serverless Is Trending Again In Modern Application Development

Forrester eCommerce

For a time, it appeared that the reach of serverless platforms had exceeded their grasp. After some notable success stories like the high-profile “serverless-first” Capital One strategy, hype appeared to be dying down.

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Best Buy Launches Real-Time Delivery Tracking for Large Product Orders

Retail TouchPoints

Best Buy has rolled out a new live delivery tracking feature for consumers who have purchased TVs, refrigerators, washers, dryers, and other large electronics and appliances. The new feature, which is accessible via the retailer’s ecommerce site and mobile app, is designed to give shoppers to-the-minute tracking details on their order’s progress, including a real-time map view of where a driver is on their delivery route.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Ten Most Important Cloud Trends For 2024

Forrester eCommerce

Forrester’s top ten cloud trends for 2024 report is out. No one will be surprised that AI figures prominently. Yet there are other fundamental shifts in play — the rise of the intelligent edge, increased cloud compliance complexity, and (finally!) mature multicloud networking offerings.

Other 502
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Crocs’ New Mad Lab Digital Hub Creates ‘Communal Canvas’ for Shoe Co-Creation

Retail TouchPoints

Crocs always has encouraged consumers to mix, match and personalize different combinations of clogs and its iconic Jibbitz charms. But the footwear brand is bringing this experience to a new digital plane with the Crocs Mad Lab, a new immersive experience where users can co-create with Crocs. The new virtual experience welcomes users by asking them to answer a series of interactive questions.

More Trending

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Walmart Raises Guidance Following Q2 Growth in Sales, Membership and Advertising

Retail TouchPoints

Walmart posted strong growth across its business in Q2 of its fiscal 2025, which ended July 26, 2024. With gains in total revenue, ecommerce sales, membership rolls and the Walmart Connect advertising business, the retailer has raised its guidance for Q3 and full-year outlook. The company’s consolidated revenue of $169.3 billion for the quarter reflects a 4.8% increase from the same quarter last year.

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Travel Spending on Track to Return to Pre-pandemic Levels by End of 2024

Forrester eCommerce

Global travel spending is roaring back and will fully recover to pre-pandemic levels by the end of 2024, surpassing $2 trillion. The resurgence of international travel demand in Asia-Pacific and strong leisure travel demand in North America and Europe will power this growth. The road to recovery has been uneven across regions, however.

Travel 273
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Boll & Branch Taps New ERP to Manage Supply Chain and Operations

Retail TouchPoints

Luxury bedding and home décor brand Boll & Branch has implemented the Oracle NetSuite enterprise resource planning (ERP) system to advance its brand mission of transforming the way home textiles are sourced, made and purchased. With a new, integrated business system, the brand is now able to automate key financial processes, optimize inventory and efficiently scale its operations.

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Site Speed & Performance: A New Era Has Arrived

Fastr

Hold on to your hat; we're dropping some serious knowledge bombs on the future of ecommerce web development, workflows, site performance, & user experience.

eCommerce 162
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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What DTC Brand Daily Harvest Has Learned After One Year in Physical Retail

Retail TouchPoints

Daily Harvest wants to make eating nutritious and sustainably grown fruits and vegetables easier — and a bit tastier too. While the company’s expansive menu of frozen, ready-to-eat items has its fair share of uber-health staples designed to satiate one’s hunger (think harvest bowls and greens-laden smoothies), it is also venturing into more mainstream, family-friendly territory by offering dishes like butternut squash mac and cheese, fried rice and yes, even popsicles.

Retail 263
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Product Page Optimization Strategies for Digital Shelf Success | Salsify

Salsify

Here are some effective product page optimization core principles, with best practices and tips for making your brand stand out on the digital shelf.

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Leveling Up: How Gaming is Changing the Face of Retail

Retail TouchPoints

The gaming industry has evolved from a niche pastime to a global powerhouse, with a projected value of more than $665.77 billion by 2030 and an expected 3.32 billion players this year. For the retail industry, the benefits of collaborating with gaming brands are substantial. Retailers can instantly connect with a highly engaged, diverse audience that often extends far beyond their traditional target market.

Games 262
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Seasonal Marketing Ideas for Fall Holidays

UpSellIt

As the leaves change and the air turns crisp, the fall season presents a golden opportunity for online retailers to ramp up their fall marketing strategies. With back-to-school shopping, Halloween, Thanksgiving, and Cyber Week – this is a time when consumers are more engaged and ready to spend. Read on for effective fall marketing strategies for ecommerce retailers to increase conversions, build customer loyalty, and attract new customers during the fall season. 1.

Marketing 138
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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FTC finalizes rule to prohibit sale or purchase of fake reviews

RetailDive

The rule prohibits businesses from buying reviews or testimonials, whether positive or negative, as well as the suppression of reviews.

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Yes, Shipping Insurance Is Worth It

lateshipment

Shipping insurance costs a small percentage of your shipment value, but when things go wrong, they cover the entire value to compensate for the loss or damage of your packages. But do I have to insure my packages ? Is not insuring my packages worth it ? Some questions are probably in your mind when you’re considering shipment protection. It is absolutely valid to have these questions.

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Walmart e-commerce sales surge 21%, but profitability remains elusive

RetailDive

E-commerce losses narrowed in the quarter, as CEO Doug McMillon told analysts the retailer will “eventually make money in e-commerce.

eCommerce 130
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‘AI Snake Oil’ Sorts Promise from Hype

Practical eCommerce

A new book from Princeton University Press aims to separate reality from promotion and fear. The post ‘AI Snake Oil’ Sorts Promise from Hype appeared first on Practical Ecommerce.

Books 127
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Reebok releases new fitness app

RetailDive

The subscription-based Reebok Fitness app features on-demand workouts, nutritional guidance and the ability to connect with other users.

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Shake Shack Rolls Out Autonomous Serve Robotics Delivery Through Uber Eats

RetailWire

Shake Shack is now trying to automate the burger delivery process.

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Warehouse robot momentum faces cost, ROI challenges

RetailDive

Companies that invest in the pricey tech may need to wait two to three years on average to see a return on investment, market analyst Ash Sharma said.

Marketing 111
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Nobody’s Child Opens Flagship Store in Covent Garden

365 Retail

Nobody’s Child , a responsible womenswear brand, has opened its new flagship store at 3 Neal Street in Covent Garden, London. The store, which officially welcomed customers on 10th August, spans 2,044 sq ft across two floors, making it the brand’s largest retail location to date. This new flagship joins other Nobody’s Child stores on Carnaby Street and in Spitalfields, further solidifying the brand’s presence in London.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Trove acquires competing resale platform Recurate

RetailDive

The combined company will oversee 44 partners and control up to 80% of branded resale traffic in the U.S. as a result of the deal.

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Data Breach Has Gathered 2.9 Billion Social Security Numbers and Identities

RetailWire

A monumental data security breach has taken place, and a San Francisco law firm is investigating the unauthorized access of over 2.9 billion records.

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Security Awareness Training in Retail – Benefits, Common Threats, and Solutions

Korona

Learn more about security awareness training in retail. Prepare your business - learn the benefits, possible threats, and the best solutions.

Retail 100
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Banana Republic Launches a Newly Redesigned Store in LA

RetailWire

Los Angeles is seeing a brand-new Banana Republic store in terms of redesign.

Fashion 105
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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How to Reduce Cart Abandonment and Increase Checkout Conversion Rates 

ESW

Checkout conversion rates are a key measure of ecommerce success. High conversion rates indicate that your brand is connecting well with your audience and giving them an excellent online shopping experience. On the other hand, high rates of cart abandonment can be a sign that your DTC needs some TLC. Cart abandonment is a significant issue for ecommerce businesses because it directly impacts revenue and profitability, customer experience and overall business growth.

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Cisco Cutting Jobs Yet Again After Disappointing Fourth Quarter

RetailWire

Revenue and sales for the tech company declined substantially in the fourth quarter.

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Ensuring a Smooth Transition of Your Retail Execution Software with Wiser

Wiser

Transitioning your retail execution software can be a significant decision, but with Wiser’s dedicated customer team, including members from engagement, customer success, and operations, we make the setup, implementation, and integration process painless. Our platform features an intuitive user interface designed to fit seamlessly into your existing workflow and tech stack with minimal disruption.

Retail 78
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New Victoria’s Secret CEO Used to Head Up Rihanna’s Lingerie Brand Savage X Fenty

RetailWire

Hillary Super will begin in the role starting Sept. 9, 2024.

Apparel 80
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.