Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 317

Retail Customer Loyalty Games Reference 317

Fastr

JANUARY 18, 2024

As we've begun the new year, the lessons of the past, shaped by the tumultuous events of 2023 and the preceding years, have left an indelible mark on the ecommerce landscape. It's now clear that predicting the future in this ever-evolving realm is a formidable challenge.

eCommerce 147

eCommerce Events 147

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show. The ubiquitousness of the topic alone says something, and the themes and commentary that arose throughout the show say even more.

Merchant Services 298

Merchant Services Retail Definition Technology 298

Salsify

JANUARY 18, 2024

Brand discovery can happen at any moment. Consumers might be scrolling social media, searching the web, or walking down the high street when they come across a brand that meets their needs.

Social Media 140

Social Media Customer Consumer eCommerce 140

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

JANUARY 18, 2024

The planned $24.6 billion merger of supermarket giants Kroger and Albertsons has faced pushback from federal regulators, state Attorneys General and labor unions practically from the moment it was first announced in October 2022. Now the companies, while noting that they “remain in active and ongoing dialogue with the Federal Trade Commission and individual state Attorneys General,” have stretched out the timeline for the deal’s finalization.

Retail 264

Retail Operations 264

RetailDive

JANUARY 18, 2024

The moves come as Tony Spring prepares to take the reins from CEO Jeff Gennette, who said a year ago that store closures were mostly complete.

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Practical eCommerce

JANUARY 18, 2024

Searchers on Amazon use commercial-intent keywords to optimize for Google and elsewhere. The post How to Research Amazon Keywords appeared first on Practical Ecommerce.

eCommerce 111

eCommerce 111

Retail TouchPoints

JANUARY 18, 2024

Digital Brands Group (DBG) — the parent company of a collection of digital-first lifestyle brands including Bailey 44 , Harper & Jones and Sundry — will open its first physical store in March 2024 and plans to have 50 locations within the next several years. For DBG, which already has ecommerce and wholesale distribution for all of its brands, stores represent the missing piece of the puzzle.

Retail 263

Retail Customer Retention eCommerce Channel 263

RetailDive

JANUARY 18, 2024

The company made the entirety of its product assortment available to customers creating registries alongside other perks to its gifting offerings.

Gifts 112

Gifts Other Customer 112

Retail TouchPoints

JANUARY 18, 2024

It’s closing time for alcohol delivery app Drizly : Uber , which acquired the company three years ago for $1.1 billion , has announced that it will shutter the service in March 2024, multiple sources report. Uber had planned to integrate Drizly into the Uber Eats app while continuing to maintain a separate Drizly app, but those integrations may have hit a roadblock due to the inherent differences in the way the two businesses operated, according to Axios.

Food and Beverages 147

Food and Beverages Operations Information Consumer 147

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailDive

JANUARY 18, 2024

Kelly Olmstead, who joined the brand last year, has been promoted to chief marketer, while Adrian Nyman takes on the new design position.

Marketing 115

Marketing 115

RetailWire

JANUARY 18, 2024

In a recent development at Meta, previously known as Facebook, Sheryl Sandberg disclosed her intentions to step away from the board.

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105

RetailDive

JANUARY 18, 2024

“You need excellence all the way from the homepage through a package arriving at their doorstep,” said Yeti’s director of software engineering.

Customer 101

Customer 101

RetailWire

JANUARY 18, 2024

The supermarket chain is the first major U.S. retailer to eliminate plastic grocery bags.

Retail 115

Retail 115

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

TalkingRetail

JANUARY 18, 2024

New research has revealed that the wholesale and retail sector sees the most crime out of any UK industry. The money.co.

Retail 98

Retail 98

RetailWire

JANUARY 18, 2024

Samsung Electronics has unleashed the innovative Galaxy S24 Ultra, Galaxy S24+, and Galaxy S24.

Electronics 104

Electronics 104

RetailDive

JANUARY 18, 2024

The brand partnered with Obsess to launch “The Amikaverse” on the game platform, and later this year will create a matching virtual store.

Games 97

Games 97

365 Retail

JANUARY 18, 2024

Dalton Park , the largest outlet in the North East, and Livingston Designer Outlet , Scotland’s largest outlet, have reported a record-breaking sales year for 2023, eclipsing their previous achievements in 2022. This trend underscores consumers’ continued preference for quality brands at attractive prices. Dalton Park experienced a notable 10% year-over-year (YoY) increase in seasonal sales, with an overall annual growth reaching 16.2%.

Customer Experience 62

Customer Experience Events Operations Retail 62

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

JANUARY 18, 2024

The apparel box retailer has kept a tight grip on expenses, but its sales and customer base continue to shrink.

Apparel 102

Apparel Customer Retail 102

365 Retail

JANUARY 18, 2024

Asda has today announced the appointment of SMG as its new Retail Media Network (RMN) partner. SMG will manage the retail media planning and retail media operations functions of Asda business. SMG’s appointment comes at an exciting time as Asda plans to expand its retail media network via more stores, new digital channels, and innovative propositions.

Retail 62

Retail Omnichannel Technology Customer Data 62

TalkingRetail

JANUARY 18, 2024

Helen Dickinson, chief executive of the British Retail Consortium (BRC) has responded to Alex Norris MP tabling an amendment to the Criminal Justice Bill to create an ‘Offence of assaulting a retail worker’.

Retail 59

Retail 59

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. At Amperity’s recent Amplify summit, industry leaders and professionals from iconic global brands like Deloitte, Patagonia, Taco Bell and more converged to explore the evolving landscape of data-driven marketing and the profound impact of first-party data.

Customer Data 62

Customer Data Customer Multi-channel Events 62

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

JANUARY 18, 2024

Retail AI, the start-up at the intersection of onsite retail media and artificial intelligence, has announced the appointment Mark Steven as its new chief executive officer.

Retail 59

Retail Technology 59

RetailWire

JANUARY 18, 2024

There's a unique opportunity starting up at the Science Leadership Academy in Philadelphia. It's giving its high school seniors an unusual platform to showcase their innovation and win funding for their creative projects. This exciting initiative is like a mini version of the popular TV show, 'Shark Tank'.

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365 Retail

JANUARY 18, 2024

Brits have an affinity for high streets and the retail services they offer. As noted by a Legal & General survey, 24% of respondents said they visit their local high street at least once per week. Breaking down that stat, most people (40%) go to the supermarket, 27% spend time in high street cafes, and 21% visit independent shops. By this measure, there’s still a desire amongst consumers to visit high street shops and cafes, despite the very obvious dominance e-commerce now has.

Retail 52

Retail eCommerce Events Consumer 52

RetailMinded

JANUARY 18, 2024

As needs and the finance landscape evolved, credit and consumer spending became a formal deed. It’s when interest started creeping into the picture, and now, it’s a common part of the spending and borrowing game. It actually feels like when you go to a cash-only party to a world of plastic cards and interest rates rule the financial dance floor. The Influences of Consumer Spending and High-Interest Rates Borrowing Costs Go Up The financial world may just seem to work with numbers, but the correl

Consumer 52

Consumer Banking Games Other 52

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

365 Retail

JANUARY 18, 2024

The latest technology has always played a huge role in the retail industry. From cash registers being used in the first department stores to the introduction of credit cards in the mid-20th century, retailers have always had to be aware of technology trends. So which ones are currently the most important? Going Online Still Makes Sense The idea of retail businesses going online to reach a wider audience has been around since the early 1980s.

Technology 52

Technology Retail Department Stores Social Media 52

Digital Doughnut

JANUARY 18, 2024

New research from Crownpeak in partnership with Digital Doughnut sister company London Research explores the drivers of investment in website accessibility and the methods companies are using to test their digital properties.

Customer Experience 52

Customer Experience Technology Operations Customer 52

RetailWire

JANUARY 18, 2024

SHEIN, the fast-fashion giant recognized for its affordable online shopping, is undergoing a security review by China's internet regulator.

Fashion 59

Fashion eCommerce 59

TalkingRetail

JANUARY 18, 2024

ACS has responded to a consultation launched by energy regulator Ofgem, welcoming proposals to expand the number of businesses that have access to the Energy Ombudsman.

Retail 52

Retail 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion