Thu.May 09, 2024

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Introducing the Forrester Reference IT Capability Map

Forrester eCommerce

Today, I am happy to announce the publication of the Forrester Reference IT Capability Map. This is a comprehensive, mutually exclusive and comprehensive statement of the major capabilities used to define and deliver IT and digital systems, individually and at a portfolio level.

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Accessible Retail: The Benefits of Making a Welcoming Website for Everyone

Retail TouchPoints

What do Beyoncé, Harvard University and Target have in common? Each has faced legal action over claims they violated the Americans with Disabilities Act (ADA) with inaccessible websites. They’re hardly alone. In 2017, website and app lawsuits totaled just over 800, yet by the close of 2023, the volume had climbed to more than 8,200. And retail is the industry leading the way with the most ADA website lawsuits.

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A Five-Step Guide To Conducting A Successful Sustainability Materiality Assessment

Forrester eCommerce

Read this blog post to understand the actions that organizations need to take throughout the sustainability materiality assessment process.

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Temu Vs. Shein – What You Must Know Before You Buy

My Wife Quit Her Job

Temu and Shein have quickly become household names, with each app experiencing explosive growth and racking up millions of downloads in just a few months. While Temu is relatively new to the market, Shein has been building its reputation for over a decade. But how do these companies fare against other Chinese competitors like AliExpress? And more importantly, which offers a better shopping experience: Temu or Shein?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Disney and Walmart Unveil Retail Media-CTV Advertising Integration

Retail TouchPoints

Disney Advertising and Walmart ’s retail media division Walmart Connect are teaming up to bring retail media insights to Disney’s streaming TV platforms, including Hulu and Disney+ , for programmatic advertising campaigns and measurement. Walmart’s audience and measurement solutions will now be available for brands’ use across Disney’s addressable streaming inventory, offering advertisers closed-loop attribution on their campaigns by applying Walmart’s omnichannel purchase data via clean room te

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Simon Property Group would put up no capital to buy Express

RetailDive

That price could explain why the mall REIT is willing to jump back into ownership of retail tenants, after scaling back over the past several months.

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More Trending

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Google Revs Ecommerce SERPs

Practical eCommerce

Consumers can now shop directly on Google's search results without visiting merchants' ecommerce sites. The post Google Revs Ecommerce SERPs appeared first on Practical Ecommerce.

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Amazon May be Pulling Just Walk Out from its Stores, but Autonomous Retail is Booming in Other Arenas

Retail TouchPoints

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. In part two, we’re examining the feasibility of fully autonomous checkout solutions like Amazon’s Just Walk Out. And stay tuned next week for a special bonus entry in the series — an on-the-ground take on the smart cart shopping experience.

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Kohl’s announces locations of 200 Babies R Us shop-in-shops

RetailDive

The move gives the department store chain another store-in-store partnership alongside Sephora.

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Century-Old Music Retailer Sam Ash Files for Bankruptcy, but ‘Stay Tuned’

Retail TouchPoints

Sam Ash has filed for Chapter 11 bankruptcy protection in the U.S. Bankruptcy Court for the District of New Jersey and plans to close all of its 42 stores across 16 states. The privately owned family business, long known as a premiere music retailer, is exploring options that could include selling its ecommerce operations and related IP as well as its “Samson” wholesale business.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Allbirds revenue plummets 28% in Q1 as CEO says the brand is ‘executing with urgency’

RetailDive

Joe Vernachio said the retailer shuttered three stores in the quarter and is on track with its planned closures, which will amount to 10 to 15 this year.

Retail 122
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Vitamin Shoppe Launches New Telehealth Service, Zeroes in on Weight Loss Medications

Retail TouchPoints

The Vitamin Shoppe has introduced Whole Health Rx by The Vitamin Shoppe , a telehealth service that connects patients with licensed healthcare providers in real time and gives them access to a robust library of educational weight loss and wellness content. The service is focused on GLP-1 agonist medications such as Ozempic, Rybelsus and compounded versions of semaglutide and tirzepatide that have become the latest thing in weight loss.

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Shopsense launches retail media platform for second-screen shopping

RetailDive

The technology allows TV watchers to purchase items inspired by on-screen programming in real time.

Retail 122
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Manhattan D.A. Indicts Two People for Running $1 Million Fencing Operation

Retail TouchPoints

Rehana’s Cosmetics , a perfume and cosmetics store located just blocks from the Macy’s flagship in midtown Manhattan, allegedly held more than $1 million in goods stolen from retailers including Macy’s, Ulta Beauty, CVS, Walgreens and Rite Aid. As part of a long-term investigation in cooperation with these retailers, Manhattan District Attorney Alvin Bragg has charged two people, and the store itself, with one count each of Criminal Possession of Stolen Property in the first, second and third de

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Amazon Debuts New Streaming Ads on Prime

RetailWire

Amazon Ads has unveiled new ad formats for Prime Video users.

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Simon Sells Off Authentic Brands Group Stake, Will Put up No Capital for Express

Retail TouchPoints

The biggest mall owner in the U.S., Simon Property Group , is making some shifts in its “side hustle” as a brand owner. On an earnings call discussing its Q1 2024 results, CEO David Simon shared that the company had sold its remaining stake in brand management firm Authentic Brands Group for $1.2 billion. The companies remain partners through their joint venture SPARC Group — through which they buy and rehabilitate struggling retail brands like Lucky Brand , Brooks Brothers , Forever 21 and Eddi

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Warby Parker narrows losses in Q1 as it posts 16.3% revenue growth

RetailDive

The brand is continuing to build out its footprint, opening eight stores in the first quarter and planning 40 net new stores by the end of the year.

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AstraZeneca Pulls COVID-19 Vaccine Amid Disappearing Demand

RetailWire

AstraZeneca is the latest company to feel the COVID-19 vaccine demand slump.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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The Vitamin Shoppe launches telehealth service

RetailDive

Whole Health Rx connects users with licensed healthcare providers in real time and will initially focus on weight management solutions.

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Bank of England Considers Rate Cut

RetailWire

The Bank of England is inching closer to reducing interest rates, signaling potential changes in its monetary policy.

Banking 105
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Oddity posts ‘record’ revenue growth in Q1, raises full-year outlook

RetailDive

The company said that Il Makiage and SpoiledChild are on track to become billion-dollar brands.

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Babies“R”Us Is Returning to Some Kohl’s Stores

RetailWire

The openings should begin later in 2024.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Mattel to shutter supplier plant in China this year

RetailDive

Barbie’s parent company is looking to diversify its production footprint in a bid to optimize costs and fulfillment operations.

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Reddit Reveals New Policies and AI Licensing Ventures

RetailWire

Reddit Inc. has unveiled fresh guidelines governing data on its platform, aiming to bolster its revenue streams through licensing deals with AI developers and other firms.

Other 105
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DELIVER Europe Returns to Amsterdam, Uniting Retail and Commerce Leaders

365 Retail

DELIVER Europe, the premier matchmaking event for retail and commerce professionals, is back in Amsterdam on 5 and 6 June 2024. Held at the esteemed Taets Art and Event Park, this year’s event is set to gather over 1,000 leaders from industry giants such as Amazon, Procter & Gamble, Nestlé, L’Oréal, Samsung, and Tiktok, offering unparalleled opportunities for connection, collaboration, and innovation.

Retail 104
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‘Savvy’ criminals target retail, Home Office data shows

TalkingRetail

The retail sector continues to have the highest prevalence of victimisation, with 41% of business premises experiencing crime in 2023, according to Home Office data released today.

Retail 102
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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After a 60-Year Run, GM Is Retiring the Chevy Malibu

RetailWire

It's the end of an era for the Chevrolet Malibu as General Motors is shutting its production down to focus efforts on a new electric vehicle.

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Classic PIM Solutions Limitations | Salsify

Salsify

These days, printing out a stapled pile of travel directions — let alone drafting your route with a roadmap — might earn you some wayward glances from your fellow companions.

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Tesla Axes All but 3 Jobs Out of 3,400 Listed Roles in North America

RetailWire

Tesla has axed more than 3,400 job postings, leaving only three in North America.

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CTSI supports CMA call for grocery stores to make accurate pricing a priority

TalkingRetail

The Chartered Trading Standards Institute (CTSI) has expressed support for the Competition and Markets Authority’s (CMA) call for grocery stores to make accurate pricing a priority and has co-badged its business guidance materials.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.