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Reading Time: 7 minutes Most marketers believe their emails will avoid the spam folder as long as they have legitimate subscribers. This is not entirely accurate. Anyone can fall victim to spam traps, regardless of how legitimately they acquire their subscribers. As you’ll see shortly, there are multiple factors behind this, but it’s worth taking seriously: a DataProt study discovered that businesses lose $ 20.5 billion every year to spam emails.
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.
At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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Online marketplaces have been the talk of t h e town for the last couple of years. But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. This shift in power dynamic is driven by one major change — Amazon is no longer the only game in town. The last few years have seen a veritable explosion of online marketplaces , and a number of these newer platforms have become sophisticated enough to challenge Amaz
A new internet is rising. As customers seek faster, more dynamic digital experiences, businesses must build applications capable of serving those customers with lower latency, and with personalized and geographically relevant content.
A new internet is rising. As customers seek faster, more dynamic digital experiences, businesses must build applications capable of serving those customers with lower latency, and with personalized and geographically relevant content.
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki
The Forrester Wave™: Managed Detection And Response Services In Europe, Q4 2023, went live earlier this week and is our first evaluation of the managed detection and response (MDR) space focused on the European market. In Europe, data sovereignty demands drive distinct European service requirements to which MDR service providers have had to respond.
In a recent survey , Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse , a travel deal aggregator. Through a special promotion, a limited number of Prime Student members will be able to get $25 flights to and from home during the holiday season.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Managing inventory (keeping track of what’s in stock) in real-time (instantly) is crucial for retailers to sell against their product assortment effectively. In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitiv
The first step in ranking ecommerce companies is to define the term. Online only or omnichannel? Software vendors or merchants? The post Charts: Top Publicly Traded Ecommerce Companies, Q3 2023 appeared first on Practical Ecommerce.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
The Galleries Shopping Centre in Washington is set to welcome two new tenants, Loungers , a café/restaurant chain, and Pure Gym , a fitness centre operator. These additions are part of a strategic expansion to enhance the shopping and leisure offerings at the centre. Slated to occupy spaces in the Marketplace section of the centre, which will close on January 28, both Loungers and Pure Gym have committed to 15-year leases.
Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Each new style comes in a black colorway, “the little black dress of swim,” Ra’el Cohen, the company’s co-founder and chief creative officer, told Retail Dive.
Apple is steering away from its dependency on China, with recent reports indicating that the tech company has urged its battery manufacturers to ramp up production in India.
One the UK's largest vape retailers, Evapo, has shared its perspective on a potential ban of flavoured vapes. In a recent survey 80% of its customers reported complete cessation of smoking thanks to vaping products.
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
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Mastercard's board gave a green light for an impressive new share repurchase program that will allow the payments processor to repurchase up to $11 billion of its Class A shares.
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