Wed.Jul 10, 2024

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Scaling Customer Success Through Digital Can Double Your ROI

Forrester eCommerce

Customer success (CS) teams continue to improve as important business functions. As B2B firms dedicate more resources to CS, leadership wants reassurance that this investment delivers solid returns. Proving this becomes challenging when scaling customer success happens primarily through headcount and by teams segmenting coverage into low-touch and high-touch models.

Customer 428
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How Online Businesses can Master Inventory Management to Impact Operations

Retail TouchPoints

As an online business, your sales numbers won’t matter if you can’t deliver your customers’ orders efficiently. There’s an inventory sweet spot you’re always looking to achieve — not overstocking, not understocking, and still managing to keep up with changing buyer demands. Learning to master your inventory management processes can net significant bottom-line results in your ecommerce business.

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AIOps Drives Observability And Business Outcomes In IT

Forrester eCommerce

In my recent report, AIOps: A Crucial Component Of High-Performance IT, I speak to how AIOps is a critical tool for IT leaders aiming to run high-performance organizations. AIOps combines AI, machine learning, advanced analytics, and operational practices with business and operations data.

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Walmart Expands Perishable Network with New DCs and Facility Expansions

Retail TouchPoints

Walmart will increase support for its grocery operations with enhancements to its perishable network, including five new high-tech perishable distribution centers (DCs), expansions to four traditional perishable DCs and a retrofit of the retailer’s Winter Haven, Fla. DC with the latest technology. One of the new DCs, in Shafter, Calif., has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Build Resilience, Gain Trust

Forrester eCommerce

As organizations ask employees and partners to execute and deliver at a faster pace, the risk of technology failure becomes greater. Learn how understanding technology resilience can help minimize these risks in a preview of our upcoming Technology & Innovation Summit North America.

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Designing with Data: Keeping Retailers Ahead of the Trends

Retail TouchPoints

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. At Dyer Brown our approach, regardless of typology, emphasizes pre-design investigation: combining market research and surveys with collaborative stakeholder visioning sessions produces critical data that will inform the design process.

Retail 261

More Trending

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Etsy Updates Policies, Debuts Ad Campaign in Bid to ‘Keep Commerce Human’

Retail TouchPoints

During the pandemic, Etsy ’s seller community nearly doubled , according to CEO Josh Silverman. But since that time, this marketplace for makers has faced increasing competition from other retailers, such as Amazon and Michaels , which have edged in on its “handmade” turf — while at the same time combating an influx of factory-made products from international sellers.

eCommerce 259
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Nike taps former executive Tom Peddie to return as vice president of marketplace partners

RetailDive

The 30-year veteran of the athletics retailer, who retired in 2020, is set to return as the company shifts its direct-to-consumer strategy.

Consumer 120
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Pinterest and Primal Kitchen Tap Cooking Creators for Summer Pop-Ups

Retail TouchPoints

After hosting successful pop-up shops with apparel brands like Abercrombie and Anthropologie , Pinterest is digging into the culinary world by partnering with condiment and sauce brand Primal Kitchen. The companies are bringing the Colorful Kitchen Pop-Up to Chicago, Los Angeles and New York City to showcase Primal Kitchen’s best-selling products and highlight Pinterest’s highly curated food and kitchen trends.

Apparel 259
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Kroger-Albertsons Merger Threatens Hundreds of Stores Nationwide

RetailWire

The Kroger-Albertson merger has not yet been finalized, but the list of stores planned to be divested has been revealed.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Ikea Exec: Stores’ Expanded Fulfillment Role Key to Maintaining Lower Prices

Retail TouchPoints

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. While this shift has helped the retailer reduce lead times for greater efficiency, it also created a challenge for store designers: allocating space for fulfillment functions “without compromising on the exploration and the way we make products come to life,” said Sara

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Charts: Global Ecommerce Stats and Forecasts

Practical eCommerce

BuiltWidth identifies 26.2 million ecommerce sites worldwide in 2024. Here's our rundown of location, growth, forecasts, and more. The post Charts: Global Ecommerce Stats and Forecasts appeared first on Practical Ecommerce.

eCommerce 118
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Athletic Brewing $50M Equity Round: What We Know

RetailWire

The Athletic Brewing Company is the largest non-alcoholic beer company in the United States.

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Macy’s hires new CIO from within

RetailDive

Next month Keith Credendino will take over as chief information officer from Laura Miller, who is retiring.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Samsung Union Workers Go on Indefinite Strike

RetailWire

The union disagrees with management over pay and working policies.

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Nonalcoholic beer maker Athletic boosts coffers with $50M investment

RetailDive

The financing round will help fund the fast-growing company’s expansion efforts.

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Krispy Kreme Announces 87th Birthday Promo

RetailWire

Krispy Kreme is celebrating its 87th anniversary by offering a dozen glazed doughnuts for just 87 cents on Friday, July 12.

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Etsy addresses anxiety over AI, mass manufacturing with new brand mission

RetailDive

Real Etsy sellers are highlighted in ads that complement policy changes that aim to more strongly enforce a human touch on products.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Tesla’s Market Share Dips Below 50% for the First Time

RetailWire

Tesla's share of the U.S. electric vehicle market fell below 50% for the first time in the second quarter, dropping to 49.7% from 59.3% a year earlier.

Marketing 105
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Guitar Center names chief technology and information officer

RetailDive

Adolfo Rodriguez comes to the company with over 25 years of experience in tech transformation and is the retailer’s latest C-suite addition.

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6 Square POS Alternatives For Retail Businesses

Korona

We performed an in-depth comparison of Square POS alternatives including costs & features. Our winner was.

POS 99
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Hasbro’s early adoption of Prime Video ads helps reel in new buyers

RetailDive

Successful campaigns for Peppa Pig and Play-Doh lend credence to Amazon’s bigger pitch around its upper-funnel advertising capabilities.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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The Mirage Casino To Give Away $1.6 Million in Prizes

RetailWire

Due to its upcoming closure, The Mirage casino in Las Vegas has been mandated by Nevada regulations to distribute $1.6 million in unclaimed progressive jackpots before it closes.

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Unlocking AMC Insights Series: How to Use Tentpole Analysis Post-Prime Day for Smarter Seasonal and Yearly Media Strategy

CPC Strategy

Amazon Unlocking AMC Insights Series: How to Use Tentpole Analysis Post-Prime Day for Smarter Seasonal and Yearly Media Strategy By Tinuiti Team Jul 10 2024 In today’s data-driven marketing landscape, the ability to ask the right questions is paramount. Amazon Marketing Cloud (AMC) emerges as the magic 8-ball of advertising solutions, offering advertisers a robust platform for precise analytics and strategic decision-making.

Events 98
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Personalised cans or bottles of Diet Coke available

TalkingRetail

A selection of over 150 personalised Diet Coke cans and bottles will be available from July to September – and for shoppers’ whose name isn’t already on one, there are 4,000 bespoke personalised cans up for grabs via the Coca-Cola app (accessible via a QR… This story continues at Personalised cans or bottles of Diet Coke available Or just read more coverage at Talking Retail

Retail 97
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Over 1,300 US Stores Are Set To Close This Year

RetailWire

According to a recent Business Insider compilation of reports from nine retail chains, over 1,330 stores across the U.S. have either closed or are scheduled to close in 2024.

Retail 85
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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THG Fulfil Enhances Delivery Service to Meet Late Night Shopping Trend

365 Retail

THG Fulfil (the operations division of THG’s Ingenuity business) has announced a significant enhancement to its delivery service, catering to the growing trend of late-night shopping. UK shoppers can now order from a range of beauty and nutrition brands, including ESPA , Perricone MD , LOOKFANTASTIC , and Myprotein , until 1am, seven days a week, and receive their products the following day.

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SGF aims to make sure convenience retailer’s voices are heard by new government

TalkingRetail

While the Conservative party suffered a huge defeat in England in the General Election, the Labour Party also achieved huge success in Scotland at the expense of the SNP.

Retail 64
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Brookfield Properties Announces New Leases at Potsdamer Platz

365 Retail

Brookfield Properties has announced that The Streets, a prominent basketball and shoe outlet, and EL&N London , the leading café and lifestyle brand, will be leasing approximately 1,830 sq ft and 1,829 sq ft of space respectively at its landmark redevelopment, Berlin’s Potsdamer Platz. With stores in Slovakia and the Czech Republic, The Streets is one of Europe’s most exciting sneaker and basketball-focused outlets.

Leisure 64
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Northern Ireland newsagents react with anger over increased carriage charges

TalkingRetail

Members of the Federation of Independent Retailers (the Fed) in Northern Ireland are outraged by wholesaler Newspread’s decision to increase its delivery charges.

Retail 59
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.