Wed.Dec 18, 2024

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How Clarks Transformed into an Omnichannel Powerhouse Without Missing a Step

Retail TouchPoints

While many retailers are updating their tech these days, few are 200 years old like Clarks. But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores.

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ACS urges Treasury Committee to support multiple payment options

TalkingRetail

ACS (the Association of Convenience Stores) has given evidence to a Treasury Committee on the acceptance of cash and whether current regulations are fit for purpose.

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Understanding Retail Delivery Fees and Their Impact on Sales Tax Compliance

Retail TouchPoints

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). U.S. ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 trillion by 2029. This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

Retail 278
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AI Agents Are Your New Coworkers: Get To Know Them Better At B2B Summit

Forrester eCommerce

Within three years, agentic AI will impact every area of the business for both buyer and seller, transforming human and nonhuman interactions throughout the purchasing journey and post-sale customer experience. At this years B2B Summit North America, youll learn how to gain value from this powerful tech.

B2B 195
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Fresh Market Aims to Improve Inventory Management with New Tech, Including Electronic Shelf Labels

Retail TouchPoints

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction. The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with f

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Announcing fabric AI Order Cloud, the First AI-Powered Order Management System Built to Orchestrate the Entire Order Journey

Fabric Blog

From demand to fulfillment, elevate the customer experience across every touch point, on all channels, to win in the age of unified commerce SAN FRANCISCO Dec. 18, 2024 fabric , the creators of the next-generation order orchestration solution, today announced a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inven

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Nearly half of consumers feel ignored by marketers: Here’s what the numbers say

RetailDive

Among consumers who feel ignored, 75% would rather support brands that align with their values, iHeartMedia’s research found.

Consumer 116
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Victoria’s Secret Beefs Up International Ecommerce Experience

Retail TouchPoints

Victoria’s Secret has teamed up with Global-e to enhance its international ecommerce experience, namely in Canadaand leading European markets such asGermanyandFrance. Through the partnership, Victorias Secret has launched an end-to-end localized shopping experience in more than 100 markets that includes pricing and payment in local currency, a variety of local and alternative payment options, guaranteed final cost of purchase and an enhanced delivery proposition. “We’re excited

eCommerce 147
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How retailers can safeguard ESLs from damage and protect investment | Daryl Bedford

TalkingRetail

As the retail landscape continues to evolve rapidly, leading retailers are turning to innovative solutions to optimise in-store operational efficiency and enhance customer experience.

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Walmart tests in-store body cameras for employees

RetailDive

The retailer is embarking on the pilot program in the name of safety. But one industry advocacy group says higher staffing and improved safety training and protocols are needed.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Co-op reveals first store on the UK Defence Estate, at HMS Collingwood

TalkingRetail

Co-op has partnered with ESS Defence, specialist provider of foodservice and facilities management to military establishments across the UK, to open the convenience retailers first store on the UK Defence estate, at HMS Collingwood.

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Bloomingdale’s adds fulfillment option for luxury DTC brands

RetailDive

Shoppers can check on the availability of products via a DTC company’s website and pick up their order at a nearby Bloomingdale’s store.

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Charts: Global Investor Trends 2024

Practical eCommerce

PwC surveyed global investors and analysts for their outlook on risks, AI impact, geo conflicts, and more. The post Charts: Global Investor Trends 2024 appeared first on Practical Ecommerce.

eCommerce 101
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J.C. Penney loss narrows in Q3 as sales declines continue

RetailDive

The department store has more flexibility than others attempting a turnaround, but ongoing top-line weakness clouds its longer-term prospects.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Announcing fabric AI Order Cloud, the First AI-Powered Order Management System Built to Orchestrate the Entire Order Journey

Fabric Blog

The post Announcing fabric AI Order Cloud, the First AI-Powered Order Management System Built to Orchestrate the Entire Order Journey appeared first on fabric Inc.

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White Castle Offers Freebies for Those Who Come Dressed in a Holiday Costume

RetailWire

In the spirit of giving, White Castle will give cravers the best gift of all this holiday season, freebies to customers who come dressed in a cheerful holiday costume before placing their in-person order.

Gifts 98
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Perfect Moment opens third seasonal store in the Austrian Alps

RetailDive

The location at the Kitzbühel ski resort will feature best-selling products, as well as host in-store events.

Events 98
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BP predicts sales of over 1.6 million hot drinks and 750k baked goods this Christmas

TalkingRetail

As the nation prepares to travel to friends and family for Christmas, BP is getting ready for the seasonal surge as thousands stop off to fuel up, charge their electric vehicles or stock up on food, drink and last-minute gifts. BP will be open late… This story continues at BP predicts sales of over 1.

Travel 52
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Social Security Full Retirement Age To Increase Again: So When Can You Officially Retire?

RetailWire

Social Security full retirement age is set to increase again in 2025.

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Kibo’s Product Highlights 2024: Powering Commerce Success in a Dynamic Market

Kibo

The commerce landscape is constantly evolving, and businesses need agile, innovative solutions to stay ahead. At Kibo, were committed to empowering your growth with cutting-edge commerce technology that addresses your biggest challenges. This year has been no exception, with a host of new features and enhancements across our platform. Heres a look at some of the key innovations weve delivered to help our customers thrive.

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98% of Starbucks Workers United Baristas Vote To Strike if Necessary: ‘Whatever It Takes’

RetailWire

Out of all Starbucks Workers United baristas, 98% have voted to authorize a strike.

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Leading Canadian Media Brand Brings Shoppability to Two Top Shows

Retail TouchPoints

Bell Media , one of Canadas top media and entertainment companies, is bringing curated, shoppable TV experiences to two of its top shows: The Good Stuff with Mary Berg and Etalk. These new second-screen shopping experiences will be powered by Shopsense AI, which offers an AI-driven retail media platform that allows consumers to shop while consuming content.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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General Mills Smashes Q2 Sales Targets but Slashes Profit Outlook

RetailWire

General Mills is working to attract inflation-weary consumers with new brand promotions.

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MINISO Opens First UK Airport Store at London Stansted Airport

365 Retail

Global lifestyle brand MINISO will open its first UK airport store at London Stansted Airport on 19th December, introducing its MINISO-GO concept to travellers. Located in the Stansted Terminal, the new store will offer a curated selection of affordable travel essentials alongside MINISOs popular product ranges. The store will feature MINISOs well-known collaborations with Harry Potter , Hello Kitty and Friends , and Disney.

Travel 59
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KFC’s New ‘Saucy’ Restaurant Offers Sauce Flights, Fruity Drinks

RetailWire

KFC is opening a prototype restaurant focused on sauces and tenders.

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Your Car Is Listening To You. And So Are Hackers.

Forrester eCommerce

Skoda and Volkswagen are the latest vehicle manufacturers who have had vulnerabilities discovered in their cars that could allow malicious actors to execute code remotely and the exploits can range from tracking GPS coordinates and speed data to recording conversations in the car via the in-cabin microphone and if skilled enough, control functions like stop […]

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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The McDonald’s E. Coli Drama Is Far From Over. A Colorado Family Just Sued the Fast-Food Giant Over the Outbreak

RetailWire

McDonald's had an E. coli outbreak in October.

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B2B Marketing Predictions 2025 For India CMOs

Forrester eCommerce

Earlier this month, we wrapped up Forresters India Predictions 2025 event. I look forward to this event every year, and this year was no exception. This years event for India saw record turnout, with over 350 participants across three cities in India including marketing and tech leaders.

B2B 221
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McDonald’s Is Selling 10 Chicken Nuggets for $1 Until Dec. 30

RetailWire

McDonald's is giving its customers a great deal.

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Deciphering The Data Clean Room Landscape

Forrester eCommerce

The data clean room market is a bit of an anomaly: It’s both an established and emerging market. A vast majority of B2C marketers use data clean rooms: In Forresters Q4 2024 B2C Marketing CMO Pulse Survey, 90% of respondents say they use a data clean room for marketing use cases today.

B2C 195
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.