Wed.Jan 22, 2025

article thumbnail

Why People-Centered Design will be One of 2025’s Hottest CX Trends

Retail TouchPoints

Some 2025 retail design trends are easy to predict; for example, its a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. But we wanted to dig a bit deeper, so Retail TouchPoints interviewed two top execs from Arcadis , Principal Cindi Kato-Yokoyama and Principal and Experience Design Services Lead Paul Conder, to provide more depth and color to the forecast.

Workshop 317
article thumbnail

The Future Of B2B Marketing Programs Is Adaptive

Forrester eCommerce

Traditional demand-generation strategies don't accommodate the complex realities of B2B buying. Learn why adaptive programs are the answer.

B2B 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Advance Auto Parts Is Closing Stores Across the US

RetailWire

Advance Auto Parts promised to close over 700 stores through mid-2025.

article thumbnail

REI taps Nike, Athleta vet Mary Beth Laughton as CEO

RetailDive

Eric Artz, who has led the outdoors retailer for six years, plans to retire at the end of March.

Outdoor 119
article thumbnail

State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

article thumbnail

Panda Express Celebrates Lunar New Year With ‘Lunarsgiving’

RetailWire

Panda Express is planning a series of Lunar New Year initiatives to bring customers together.

Customer 111
article thumbnail

Consumer spending forecast to grow 3.1% this year

RetailDive

2025 could be a “breakthrough year,” as retailers engaging with generative AI see some results, according to Deloitte.

Consumer 116

More Trending

article thumbnail

VF Corp. confirms further layoffs

RetailDive

The company said the move, which follows a previously announced 242-person workforce reduction, is connected to its turnaround strategy.

113
113
article thumbnail

Kibo’s Journey as a Leader Among Top Order Management Systems

Kibo

Kibo has been recognized as a Leader in The Forrester Wave : Order Management Systems, Q1 2025. Kibo sees this milestone as a reflection of years of innovation, customer focus, and a relentless drive to provide the best solutions for modern commerce. With the highest scores possible in 18 criteria, including Usability, Omnichannel order management, and Supporting services and offerings, Kibos journey to where it stands as a Leader is a story of evolution and excellence.

article thumbnail

Adidas sales surge 24% in preliminary Q4 results

RetailDive

For the full year revenue was also up double-digits, though CEO Bjørn Gulden said the brand is “not yet where we want to be long term.

112
112
article thumbnail

Best Buy To Launch Third-Party Marketplace This Summer

RetailWire

Best Buy is partnering with Mirakl to allow third-party vendors to sell on its website.

article thumbnail

AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

article thumbnail

Birkenstock brings on a new CFO as it pushes DTC strategy

RetailDive

Ivica Krolo will replace Erik Massmann, who helped guide the footwear brand through its initial public offering a little over a year ago.

111
111
article thumbnail

Stripe Sent Its Laid-Off Employees a Picture of a Duck in Termination Email

RetailWire

Stripe wasn't duckin' around when they sent out termination letters to employees.

59
article thumbnail

Walmart invests in automation as it sells robotics arm

RetailDive

The retail giant will fund the buildout of more than 400 accelerated pickup and delivery centers as part of its agreement with Symbotic.

Retail 111
article thumbnail

Dairy Queen Brings Back the Red Velvet Cake Blizzard in Time for Valentine’s Day

RetailWire

Dairy Queen has more sweet treats for its patrons.

59
article thumbnail

The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

article thumbnail

Flippin’ great | In focus: Pancake Day

TalkingRetail

Pancake Day is on 4 March this year and is the third-biggest event in the home baking category, with 60% of shoppers taking part.

Events 52
article thumbnail

Firehouse Subs Has Signed a Deal for Brazilian Expansion. Here Are the Details

RetailWire

Firehouse Subs is taking its sandwiches to Brazil.

59
article thumbnail

Skechers opens first performance flagship

RetailDive

The store, located in Canada, features basketball and pickleball half-courts, as well as footwear for sports like golf and soccer.

111
111
article thumbnail

Procter & Gamble Reports Strong Sales for Q2 2025, Beats Targets With Rising Product Demand

RetailWire

Procter & Gamble exceeded expectations in its Q2 2025 earnings report.

52
article thumbnail

Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

article thumbnail

An Old Sticking Point for More Sustainable Supply Chains

Retail TouchPoints

Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either remain uncollected or improperly managed, ending up in landfill or causing toxic leakage. As the amount of mismanaged plastic waste continues to increase year on year, it is crucial to find ways to tackle this problem and strengthen our collective success rate in recycling.

Supplies 287
article thumbnail

McDonald’s Announces New Happy Meal Collaboration With Pokémon

RetailWire

McDonald's is hoping Pokémon fans will "catch 'em all.

52
article thumbnail

Walmart Adds In-Home Customer Tests to its Suite of Insights Tools for Suppliers

Retail TouchPoints

Walmart Data Ventures the business unit within Walmart that harnesses the retailers vast data resources to offer insights to its suppliers is launching a new service that will allow brands to get feedback on their products via in-home tests with everyday consumers. The In-Home User Test (IHUT) service joins another new offering, Research Services, that debuted late last year.

Customer 287
article thumbnail

Skechers Makes a Move Into Athletic Market With Flashy New Flagship Store in Canada

RetailWire

Skechers has opened a flagship performance store in Edmonton, Alberta.

article thumbnail

Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

article thumbnail

Thinking Locally to Drive PoS and Expansion Campaigns

Retail TouchPoints

Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. Yet conducting point-of-sale (PoS) campaigns in new regions wont work with a cookie-cutter approach. Every market is unique, often subject to its own regulations, availability of materials as well as supply chain and logistical quirks.

POS 279
article thumbnail

NetApp Focuses on Storage And Exits FinOps

Forrester eCommerce

Last week Flexera announced intent to acquire Spot by NetApp to the tune of $100 million a considerable drop from the $450 million that NetApp paid to acquire Spot (and does not account for NetApps CloudCheckr acquisition that followed shortly).

article thumbnail

Home Depot Adds Uber Eats and DoorDash Delivery Options from 2,000+ Stores

Retail TouchPoints

The Home Depot has partnered with both Uber Eats and DoorDash to offer on-demand or scheduled delivery of home improvement and gardening products from its 2,000+ stores across the country. The retailer had added nationwide delivery via Instacart in May 2024. Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of

article thumbnail

9+ Parcel Audit Software in 2025 That You Should Explore

lateshipment

As an e-commerce business, smooth parcel shipping management is key to satisfied customers, revenue growth, and efficient operations. However, the ground reality can seem like navigating a maze with unexpected delays, invoice billing errors, and lost packages just waiting to be discovered at each turn. Sounds like a nightmare. But what if you had a tool that could clear the fog of confusion and save you money while doing it?

article thumbnail

🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

article thumbnail

Fanatics to Debut Community-Friendly Flagship on London’s Regent Street

Retail TouchPoints

Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids rip events, athlete appearances and partner activations in addition to retail space. The new stores retail focus will be sports and entertainment trading cards and games, featuring Fanatics Collectible brands such as Topps, Merlin, Match Attax and Bowman.

Hobbies 257
article thumbnail

How an FMCG Brand Built a Perfect Store Strategy with Wiser

Wiser

The Challenge A leading FMCG brand in Australia sought to improve its in-store execution across grocery stores by gaining actionable insights into shelf layouts, product availability, and competitor positioning. While the brand enjoyed strong market share in top-performing storesexceeding 20 points higher than its bottom-tier locationsit faced inconsistencies in sales performance across its retail network.

article thumbnail

Walkers ‘Win Lunch Every Day For a Year’ returns

TalkingRetail

Walkers is bringing back its lunch campaign, Win Lunch Every Day For a Year, for the fifth year. Running from 20th January to 30th March, the promotion will be across Walkers Core, Walkers 45% Less Salt and Walkers Baked ranges.

Retail 59
article thumbnail

NRF 2025 Recap: All Things AI

Bamboo Rose

Bamboo Rose Blog | NRF 2025 Recap: All Things AI By: Melissa DiPietro NRF 2025 – Retails Big Show in NYC has once again proven to be a pivotal moment for the industry. Retail and brand leaders, innovators, and experts gathered to explore emerging trends, share success stories, and chart the course for the future of retail. This year, artificial intelligence (AI) stole the show, showcasing its transformative potential to improve customer experiences and drive operational efficiency.

article thumbnail

5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.