Wed.Apr 09, 2025

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Mastering the Decision Point: Five Core Pillars to Influence Consumer Choices

Wiser

The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. Whether a consumer changes their mind, you’re selling for less than optimal prices, a competitor offers a better deal, or your brand begins to lose its appealeach instance can significantly impact your bottom line.

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Etsy Revamps App Experience to Propel More Discovery, Inspiration

Retail TouchPoints

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. Too often, shopping online feels like dj vu , said Nick Daniel, Chief Product Officer at Etsy in a blog post. Weve all been there youre searching for a shirt or a lamp and suddenly you find yourself sorting through nearly identical items across the internet that blur into a sea of sameness.

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KubeCon 2025: Technology Resilience, Sovereignty, And Security In An Era Of Political Change

Forrester eCommerce

KubeCon + CloudNativeCon Europe 2025 in London underscored that the cloud-native ecosystem is operating within a complex and increasingly uncertain global landscape. While innovation in data, storage, security, availability, and resilience continues at a rapid pace, these advancements must now also consider the implications of geopolitical instability and rising protectionism.

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Amazon Aims to Increase its Gravitational Pull with New Shopping Features

Retail TouchPoints

Amazon has successfully established itself as the starting point for many shoppers online searches, edging in on turf previously dominated by platforms such as Google. The first big move that Amazon made to gain this ground was vastly expanding its product assortment which now encompasses hundreds of millions of products primarily through the addition of third-party sellers.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Apple Is In The Tariff CrossHairs. What Should It Do?

Forrester eCommerce

The US administration is convinced that Apple, one the biggest and most valuable brands in the world, can and should move their manufacturing infrastructure to the U.S. The reality, however, is far murkier.

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With Store Expansion on the Agenda, Princess Polly Doubles Down on its ‘Trendsetter’ Reputation

Retail TouchPoints

Princess Polly positions itself right in the center of the Gen Z zeitgeist, and its newest physical location also has surrounded itself with young brands. The SoHo neighborhood housing the retailers newest flagship includes a Garage , a MINISO and an Edikted a perfect amalgamation of trendy retailers that embrace all things youth culture The 7,809-square-foot space is Princess Pollys largest to date, and its a perfect encapsulation of how the brand aims to provide fun yet affordable fashions to

Fashion 147

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WHSmith Moves to Cloud-Based Tech Model to Support North American Expansion

Retail TouchPoints

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores. WHSmith has upgraded to the latest SaaS version of these solutions from Aptos and also added Aptos Analytics to help it gain a more comprehensive view of enterprise-wide data.

Travel 147
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How AI Affects the Search Landscape and Google’s Dominance

ROI Revolution

AI is the new buzzword in most white-collar industries, and if youre involved in any sort of digital marketing, you know that our industry is no exception. Many of us are wondering about the effects and disruption that tools like ChatGPT Search, Perplexity, and Copilot will have on the paid search advertising market particularly Googles long-held dominance in the space.

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Data Scraping: A Vital Industry That’s all Grown Up

Retail TouchPoints

Retail markets move fast, especially now that many, if not all, major retailers are betting big on emphasizing ecommerce over physical locations. As part of this push, the once-reviled practice of data scraping and aggregation has become a pivotal tool for retailers. Long considered an industry secret, data scraping has grown into a mature industry, while the real-time information it provides enables major companies to remain price competitive, identify fraudulent sellers of products and provide

SEO 147
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Unlocking strategic insights with Ideal Customer Profile (ICP) research 

ROI Revolution

What is an Ideal Customer Profile and how are they used? An Ideal Customer Profile or ICP is a detailed description of your perfect buyer ; its essentially a blueprint for the business or individual who would get the maximum value from your product or service and, in turn, be your most valuable potential customer. ICPs are created by digging deeper than demographics, identifying behaviors, motivators, goals, pain points, and purchasing habits to create a detailed profile for the ideal customer t

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Pacsun Creates ‘Roadside Stand’ Pop-Up to Kick Off Coachella

Retail TouchPoints

Pacsun will operate a Roadside Stand pop-up in Palm Springs, Calif. from April 10-12, aligning with the Coachella Festival and featuring exclusive merchandise, interactive moments and brand collaborations. A dedicated billboard in the Cabazon, Calif. area will help ensure Pacsun is top-of-mind before fans reach the festival grounds, and the retailer will be part of the invite-only Neon Carnival, an exclusive after-hours event known for celebrity sightings.

Jewelry 147
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Social Media Advertising Trends

ROI Revolution

Social media advertising is always changing with new tech and shifting user trends. To stay ahead, its important to keep up with whats working now, anticipate whats coming next, and follow best practices that get results. 2025 Social Media Trends Below are some of the top social media trends of 2025: Short-Form Video Content With the continual decrease in users attention spans comes the need for advertisers to fashion shorter-form content that is unique, exciting, and attention-grabbing.

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Smells Like Luxury: Neiman Marcus Debuts Fragrance Subscription Alongside Multi-Sensory Perfume Experience

Retail TouchPoints

Neiman Marcus is diving nose-first into scent to engage with consumers both online and in stores, through a new subscription fragrance offering and a multi-sensory installation at its NorthPark store in Dallas. The new offerings come as the fate of the historic Neiman Marcus store in downtown Dallas, a neighbor of the NorthPark store, remains in limbo following Saks Global s acquisition of the luxury retail chain last year.

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Stuck Stage-Zero Opportunities Expose Critical Gaps In Sales Processes

Forrester eCommerce

Learn what needs to be done to progress opportunities stalled at stage zero in Forrester's B2B Revenue Waterfall.

B2B 195
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Achieve Accurate Delivery Promises with KIBO and Shipium

Kibo

Providing customers with accurate and reliable delivery promisesestimated delivery dates (EDDs) displayed before purchaseis essential for enhancing customer satisfaction and driving sales. However, crafting precise delivery promises requires a seamless integration of inventory visibility and real-time transportation insights. This blog post explores how the collaboration between KIBO and Shipium addresses this challenge by combining robust inventory management with advanced transportation analyt

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The Nuances of VAT on Digital Services Sold Internationally

FastSpring

FastSpring Senior Director of Tax Rachel Harding contributed to this article. Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, one of the most common responses is the ease of tax compliance the ability to “ set it and forget it.” But tax is far from a static topic.

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How to Reduce Split Shipments with KIBO and Shipium

Kibo

In ecommerce, delivering a seamless customer experience while maintaining operational efficiency is paramount. One significant challenge that retailers face is managing split shipmentssituations where a single order is divided into multiple packages due to inventory constraints or fulfillment strategies. While split shipments can expedite delivery times, they often lead to increased shipping costs and potential customer dissatisfaction.

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Unlocking the Full Potential of Retail Execution with AI Image Recognition

RepslyBlog

In todays fast-moving retail world, keeping up with the latest tech isnt just an advantage, its a necessity. One of the biggest game-changers right now? Image recognition (IR) for retail execution. Not long ago, Image Recognition felt like something out of a sci-fi movietoo pricey, too experimental, and only realistic for big brands with massive budgets.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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UKVIA founder responds to ‘Roadmap to a Smokefree Country’ report

TalkingRetail

The All-Party Parliamentary Group on Smoking and Health recently released its Roadmap to a Smokefree Country report, where it sets out the urgent actions needed to end smoking in a generation.

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USPS Delivery Exceptions: Causes, Fixes & Prevention

lateshipment

Learn about USPS delivery exceptions, their types, causes, and how to resolve and prevent them with smart tools like refund and delivery experience software.

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As Easter egg prices rise, retailers can be more transparent in price communication, says Harrison

TalkingRetail

Shrinkflation has hit retailers this Easter, with the price of Easter eggs from Cadbury, Mars, and Terrys rising by50%. Research fromWhich?found that at Morrisons, a 200g Cadbury Creme Egg Mixed Chocolate Box increased from 2.

Retail 52
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5 property management marketing trends to help your community thrive in 2025.

PERQ

Understanding which marketing trends are worth investing in is essential for success in the ever-changing world of property management. Property managers face evolving tenant expectations (the growing demand for virtual tours ), technological advancements (the use of AI chatbots ), and shifting market conditions (the increase in multifamily housing demand) that impact how multifamily properties are marketed and leased.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Max your snacks | In focus: Crisps, snacks and nuts

TalkingRetail

Its all about big flavours, big packs and big innovations. Brands are pulling out all the stops to create new offerings that will not only attract interest in the crisps, snacks and nuts fixture but also retain that interest.

Retail 52
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2025 Digital Shelf Summit: Omnichannel Growth and Future-Ready Strategies | Salsify

Salsify

Day three of the 2025 Digital Shelf Summit, hosted by the Digital Shelf Institute (DSI) , offered tools, trends, and tactics needed to thrive in a world full of always-on shoppers during DSI Day.

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Essex shop closed for selling counterfeit tobacco and vapes

TalkingRetail

Magistrates have ordered a Grays tobacconist to close for three months and pay over 4,500 costs after being prosecuted for selling counterfeit and illegal tobacco and vapes for the second time in less than six months.

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Sam’s Club Expects To Open 15 New Stores Annually

RetailWire

On top of new warehouses, Sam's CLub is remodeling 600 other locations.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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New statistics reveal how rising energy prices are impacting the retail industry

TalkingRetail

Energy experts have collated the key business energy statistics they believe retail business owners need to know in the new tax year. Utility Bidder, a business utility comparison website, has examined the 'must-know' statistics and trend insights for the year ahead.

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Victoria’s Secret hires Savage x Fenty vet in leadership overhaul

RetailDive

The lingerie company named Adam Selman as its executive creative director and appointed three brand presidents.

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San Miguel launches new ‘Spanish Summer’ campaign

TalkingRetail

San Miguel has unveiled its first major campaign under Budweiser Brewing Group (BBG), following the takeover earlier this year.

Retail 52
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Any Levi’s tariff-related price bumps will be ‘surgical,’ but impact of trade policy still unclear

RetailDive

Chief Financial and Growth Officer Harmit Singh this week said the last time the company faced a similarly murky challenge was during the pandemic.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.