Forrester eCommerce

NOVEMBER 29, 2023

It can be hard to determine which product will best serve companies. Learn why investing in a business case can help your company stand out.

Marketing 243

Marketing B2B 243

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” They were core destinations for all things retail; where families spent hours on a free Saturday and where teens, hungry for independence, spent many Friday nights to build their social clout. But many shopping malls have endured an identity crisis. With the rise of ecommerce and the simultaneous “ death of the mediocre middle ,” many malls have become shells of their former selves — and some have become complete wastelands.

Small Business Retail 278

Small Business Retail Omnichannel Consumer Retail 278

Forrester eCommerce

NOVEMBER 29, 2023

A year after the release of ChatGPT, we take a look back on where it all started started, where things stand today, and where we can expect generative AI to go in 2024 and beyond.

Customer 448

Customer 448

Retail TouchPoints

NOVEMBER 29, 2023

When addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding. After all, most of these individuals are regular citizens who have fallen on hard times — and with inflation recently reaching a historic 9.1% , it is not difficult to imagine why homelessness is becoming an epidemic that affects virtually every region in the United States.

Retail 264

Retail Other Customer Operations 264

Speaker: Becky Parisotto

Fulfilment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfilment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for everyd

Fulfillment

Forrester eCommerce

NOVEMBER 29, 2023

GitHub Scales As A Real Global Corporation GitHub Universe was held November 8-9th, 2023 in San Francisco. By far, the star performer was GitHub Copilot, the AI assistant based on OpenAI’s ChatGPT4 technology that set the development world abuzz last year and has the world talking about its impact on “developer productivity.

Technology 273

Technology Operations Customer 273

Retail TouchPoints

NOVEMBER 29, 2023

Best Buy has partnered with DoorDash to offer delivery of its consumer electronics products in under one hour, on average. The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued. Like Instacart , DoorDash has been expanding its retailer relationships beyond food deliveries, adding Lush Cosmetics and Victoria’s Secret in March 202

Consumer Electronics 264

Consumer Electronics Electronics Gifts Consumer 264

Retail TouchPoints

NOVEMBER 29, 2023

Grocery delivery service Instacart has teamed up with NBCUniversal ’s streaming TV service Peacock to offer Peacock Premium to all Instacart+ members in the U.S. at no additional cost. Instacart+ members already receive unlimited free delivery on orders over $35 in as fast an hour, lower service fees, 5% credit back on eligible pickup orders and the ability to create shared family accounts for $99 per year or $9.99 per month.

Subscription 264

Subscription Food and Beverages Books Customer 264

Forrester eCommerce

NOVEMBER 29, 2023

Across B2B, organizations are often overreliant on org design to drive change. Revenue operations (RevOps) implementation discussions are filled with questions of centralization, decentralization, or centers of excellence. But structures are just one lever of change.

Operations 243

Operations B2B Customer 243

Retail TouchPoints

NOVEMBER 29, 2023

The power of visual content has evolved from a nice-to-have supplement to a central force shaping how businesses engage with consumers. With platforms like Instagram and TikTok leading the way, it has become increasingly clear that the currency of our digital interactions is visual-centric. The ability to capture attention swiftly and convey complex messages at a glance is an invaluable asset amidst the relentless digital competition.

Social Media 264

Social Media Travel Information Consumer 264

Forrester eCommerce

NOVEMBER 29, 2023

Women account for 35% of the science, technology, engineering, and mathematics (STEM) workforce, according to the National Science Foundation, and even worse, only 24% of security professionals worldwide are women. And yet companies where women hold 20% or greater of management roles generated 2.

Technology 221

Technology Management 221

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Retail TouchPoints

NOVEMBER 29, 2023

Image courtesy Walmart Walmart is tapping into one of Americans’ favorite holiday traditions — watching holiday rom-coms — for a new 23-part , serial ad campaign called Add to Heart that will be fully shoppable. Complete with romantic rendezvous in the Garden Center and dancing among the holiday décor, the shoppable commercial series will give rom-com fans all the spice and sweet intrigue they love, with a little shopping thrown into the mix.

Marketing 264

Marketing Social Media Gifts Fashion 264

ESW

NOVEMBER 29, 2023

In today’s global marketplace, brands are constantly expanding their reach to connect with customers everywhere. With this expansion comes challenges, such as the shipping and handling of products classified as dangerous goods. Ingredients and materials, including alcohol and lithium-ion batteries, fall under this category and are present in many everyday products.

Shipping 157

Shipping Document Electronics Presentation 157

Retail TouchPoints

NOVEMBER 29, 2023

The White House has created a Council on Supply Chain Resilience that will include multiple Cabinet members and other top U.S. officials working to advance government-wide strategies for improving U.S. and international supply chains. This new group is one of many actions the Biden administration is taking to help smooth out current bottlenecks and future-proof U.S. manufacturing, logistics and transportation processes.

Supplies 147

Supplies Technology Improvements Information 147

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. These two promotional strategies, while aiming to stimulate demand and increase sales, target distinct audiences and employ different methods. Trade promotions are directed toward the intermediaries involved in the distribution process, such as wholesalers, distributors, or retailers.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailDive

NOVEMBER 29, 2023

The issue is complex and often clouded by imprecise data. Sometimes from the industry itself.

Retail 141

Retail 141

Practical eCommerce

NOVEMBER 29, 2023

Global VC investments are rebounding. Top industries are biotech, payments, and clean energy. The post Charts: Venture Capital Trends Q3 2023 appeared first on Practical Ecommerce.

eCommerce 129

eCommerce 129

RetailDive

NOVEMBER 29, 2023

Digital sales during the holiday grew 9.6% year over year as shoppers embraced mobile and buy now, pay later.

Mobile 134

Mobile 134

TalkingRetail

NOVEMBER 29, 2023

As the government’s consultation on the vaping sector reaches its final days, the Independent British Vape Trade Association (IBVTA) has unveiled new exclusive research that shows the potentially damaging impact were the government to move forward with “excessive restrictions” on the sector. New research commissioned from leading market research company Opinium of 6,000 UK adults.

Marketing 121

Marketing Retail 121

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailDive

NOVEMBER 29, 2023

Rick Dreiling said the company has initiated a comprehensive review of its Family Dollar banner after it missed expectations in Q3.

124

124

RetailWire

NOVEMBER 29, 2023

Foot Locker takes steps in the right direction.

Apparel 115

Apparel Retail 115

RetailDive

NOVEMBER 29, 2023

The DTC bedding brand is welcoming companies like Our Place, Brightland, Nécessaire and Cuyana to the event in Culver City, California.

Marketing 115

Marketing Events 115

365 Retail

NOVEMBER 29, 2023

Goldsmiths a member of the Watches of Switzerland Group , recently reopened its showroom at the Bullring shopping centre in Birmingham. This reopening marks a significant expansion and renovation of the outlet. The enhancement of the showroom underscores the Bullring’s status as a key shopping destination in Birmingham, the UK’s second-largest city The revamped boutique, now occupying an impressive 8,000 square feet, spans two levels.

Presentation 111

Presentation Customer Experience Events Management 111

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

NOVEMBER 29, 2023

Ads on TikTok, Roku and YouTube show an assortment meant to balance “inspiration and impulse” this season, according to chief marketer William White.

Marketing 111

Marketing 111

RIS News

NOVEMBER 29, 2023

Despite concerns, Thanksgiving weekend brought in $38 billion overall in the five days from Thanksgiving to Cyber Monday. Learns what the trends were and more.

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105

RetailDive

NOVEMBER 29, 2023

The direct-to-consumer bridal company tapped Tanya Hersh, a former executive with The Honest Company, for the role.

Marketing 107

Marketing Consumer 107

RetailWire

NOVEMBER 29, 2023

Thanksgiving Weekend drew online shoppers more than ever this year.

103

103

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

NOVEMBER 29, 2023

The e-commerce giant is touting a successful Black Friday and Cyber Monday, despite declining to share exact figures.

eCommerce 105

eCommerce 105

RIS News

NOVEMBER 29, 2023

Fossil Group is implementing new mobile point-of-sale technology across its Fossil, Fossil Outlet, and Watch Station stores. Once complete, the technology will be live in hundreds of Fossil locations across 19 countries.

Mobile 96

Mobile POS Omnichannel Point of Sale 96

RetailDive

NOVEMBER 29, 2023

John Szczepanski takes on a role that has had significant turnover in recent months, as the struggling brand embarks on a turnaround.

104

104

FastSpring

NOVEMBER 29, 2023

FastSpring builds is a series featuring developer-built projects showing step-by-step examples, code snippets, and advice on how to approach a specific build. The aim of this series is to not only help you build with FastSpring, but inspire you with new ideas of how you can uniquely leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance.

Improvements 88

Improvements Demo Document Information 88

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce