Retail TouchPoints

AUGUST 6, 2024

Amazon has dominated the ecommerce landscape for over a decade and is on track to overtake Walmart as the largest retailer in the U.S. Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. Now, we’re witnessing a new wave of ecommerce in the U.S. driven by Chinese competitors. Shein and Temu have launched massive advertising campaigns paired with optimized sales tactics to carve out a new niche and redefine the standards of ecomme

eCommerce 275

eCommerce Social Media Fashion B2C 275

Forrester eCommerce

AUGUST 6, 2024

With the July 19th incident that impacted CrowdStrike Falcon® customers globally, CrowdStrike has significantly damaged customer trust. CrowdStrike’s initial Post Incident Review outlines a number of reasonable steps they plan to take to regain that trust including: Improved testing protocols Staged deployments External QA of both its code and its end-to-end processes.

Improvements 506

Improvements Customer Management 506

Retail TouchPoints

AUGUST 6, 2024

Aldi will roll out Instacart Connected Stores solutions across all Aldi South Group locations in the U.S., including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi began working with Instacart in 2017 and in June 2023 debuted Aldi Express, a virtual convenience store offering nearly 2,000 of its most-shopped items for delivery.

Fulfillment 290

Fulfillment Technology Customer Marketing 290

Forrester eCommerce

AUGUST 6, 2024

In Forrester’s 2024 B2B Brand And Communications Survey, we asked B2B marketing leaders to share their perspective on anticipated budget changes in 12 program and personnel categories. This year’s responses show expected increases are up in most categories over last year and expected decreases have dropped in most categories.

B2B 448

B2B Marketing 448

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

AUGUST 6, 2024

Sainsbury’s will upgrade 22,500 checkouts across its supermarkets, convenience stores and fuel stations with cloud-based POS and analytics solutions from NCR Voyix. With the new platform, associates will be able to approve transactions remotely via tablet devices, and self-checkout systems powered by AI will deliver personalized promotions tailored to each customer.

POS 278

POS Mobile Point of Sale Technology 278

Forrester eCommerce

AUGUST 6, 2024

B2B companies are forecasting healthy increases in agency investments this year, according to Forrester’s Brand and Communications Survey 2024, which surveyed 205 B2B marketing leaders to understand their expectations for agency budgets over the next 12 months. The results generally reveal plans for a net increase in agency spending across all industries and company sizes.

B2B 431

B2B Marketing 431

Forrester eCommerce

AUGUST 6, 2024

Source: GIPHY “What would you say… your marketing operations function does here?” If you can’t quickly and easily answer that question, you need a formal marketing operations charter STAT! It’s imperative that marketing operations functions codify their existence, remit, and who they serve – for themselves, the broader marketing department, and senior leadership.

Operations 259

Operations B2C Marketing Customer 259

Retail TouchPoints

AUGUST 6, 2024

Roblox has partnered with Warner Bros. Motion Picture Group on a new experience to promote the release of Beetlejuice Beetlejuice , the long-awaited sequel to the 80s cult classic film. [Beetlejuice] Escape the Afterlife will feature key scenes and characters from the upcoming film as well as a virtual Fandango box office where eligible users can purchase movie tickets — the latest step in Roblox’s much larger commerce ambitions.

Games 264

Games Consumer Marketing Retail 264

FastSpring

AUGUST 6, 2024

We spoke with FastSpring’s Senior Director of Tax Rachel Harding about why having FastSpring serve as your merchant of record greatly simplifies your relationship to managing indirect global taxes. She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. It became complicated quickly, but by partnering with FastSpring as a merchant of record , we were able to simplify it back down for them.

Merchant Services 145

Merchant Services Payment Services Customer Demo 145

lateshipment

AUGUST 6, 2024

Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting damaged. While damage is a constant worry for all e-commerce merchants, those who are frequently dealing with shipments that are fragile and tend to break easily must certainly make extra efforts to ensure that products reach customers safely without any damage.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Salsify

AUGUST 6, 2024

When three celestial bodies line up — for example, the sun, the moon, and Earth — the results can be pretty amazing, ranging from high tides to eclipses. Scientists have a special word for this phenomenon: syzygy.

B2B 144

B2B 144

lateshipment

AUGUST 6, 2024

Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right. However, if they are left unchecked and run rampant, they can have serious consequences for your business across multiple areas. Therefore, it is important to address a high return rate to ensure you handle returns effectively. What Happens When Your Return Rate Is High?

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

TalkingRetail

AUGUST 6, 2024

With attacks on convenience stores reported over the weekend and anti-immigrant protests continuing into the week, many convenience store owners and colleagues are understandably concerned about the threat to their stores and personal safety.

Retail 105

Retail 105

RetailDive

AUGUST 6, 2024

Multiple lawsuits claim the company failed to disclose sales and operational troubles — and that executives used inside information to enrich themselves.

Operations 124

Operations Information 124

Speaker: Amanda Adams, Fractional CFO, CPA

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Improvements

RetailWire

AUGUST 6, 2024

Airbnb has just reported its Q2 2024 financial performance. Overall, their revenue is rising 11% year-over-year to $2.75 billion, fueled by increased Nights and Experiences Booked and a slight boost in Average Daily Rate (ADR).

Books 103

Books Travel 103

Canadian Special Events

AUGUST 6, 2024

C3 Events designed and produced an iconic event for the Emirates Gala, celebrating the luxury airline’s newest destination from Dubai. An elegant and sophisticated experience wowed the 400 esteemed invited VIP guests. C3 Events’ Iconic Emirates Gala Celebrating the Airline’s Newest Destination From Dubai Montreal’s historical Marché Bonsecours was meticulously transformed with a stunning projection space designed to showcase all aspects of the Emirates brand.

Events 97

Events Customer Magazine 97

RetailWire

AUGUST 6, 2024

Under Armour has appointed Eric Liedtke as executive vice president of brand strategy, following the acquisition of UNLESS COLLECTIVE, a zero-plastic fashion brand.

Fashion 107

Fashion Apparel 107

Smile.io

AUGUST 6, 2024

We are excited to announce that Smile.io is now Built for Shopify. Built for Shopify is the highest quality certification that Shopify offers for apps, and we’ve invested in making sure that Smile.io exceeds all of the requirements. It’s not simple to take an at-scale app and meet the strict Built for Shopify requirements, but it’s been well worth the effort for our merchants.

Shopify 94

Shopify Customer Data Customer Other 94

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

AUGUST 6, 2024

Italian-American restaurant chain Buca di Beppo has filed for Chapter 11 bankruptcy protection but plans to keep its current locations open.

Food and Beverages 105

Food and Beverages 105

RetailDive

AUGUST 6, 2024

Vice President of Creative Andy Pearson explained how the billion-dollar beverage brand helps consumers “murder” their thirst in an expanding market.

Marketing 114

Marketing Consumer 114

Practical eCommerce

AUGUST 6, 2024

Ecommerce drone deliveries are a reality, with new FAA approvals and partnerships among retailers and drone operators. The post Update on Drone Deliveries in 2024 appeared first on Practical Ecommerce.

Operations 86

Operations eCommerce Retail Shipping 86

RetailDive

AUGUST 6, 2024

After a nearly 30-year career, Shankland’s responsibilities will be passed on to CFO Harm Ohlmeyer and Senior Vice President of Sourcing Hoa Ly.

Operations 111

Operations 111

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eCommerce

TalkingRetail

AUGUST 6, 2024

SMA Nutrition is supporting its visually impaired customers by putting NaviLens codes on all its product packaging.

Technology 105

Technology Customer Retail 105

RetailDive

AUGUST 6, 2024

But net operating income at the REIT’s retailer portfolio, which includes J.C. Penney, Gilt Groupe and the entity that runs Forever 21, declined again.

Retail 110

Retail Operations 110

RetailWire

AUGUST 6, 2024

OpenAI co-founder John Schulman claims personal reasons, not lack of support, for jumping to Anthropic.

Technology 111

Technology 111

RetailDive

AUGUST 6, 2024

Your Dorm Your Way is an immersive experience where college students can shop virtual dorm rooms inspired by social trends and curated by digital creators.

105

105

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailWire

AUGUST 6, 2024

Uber posted strong second-quarter numbers as demand increases for its services.

Technology 114

Technology 114

RetailDive

AUGUST 6, 2024

The recommerce company said the tools are designed to understand natural language and visual cues to help customers get more personalized results.

Customer 108

Customer 108

Digital Doughnut

AUGUST 6, 2024

Chatbot technology is revolutionizing customer service by providing instant and efficient interaction. This article explores the latest trends in chatbot technology and offers practical tips to enhance customer interaction.

Technology 75

Technology Improvements Customer Article 75

RetailDive

AUGUST 6, 2024

Jim Dausch is leaving at the end of the month as Eric Liedtke, former brand president at Adidas, joins the company to lead brand strategy.

Consumer 102

Consumer 102

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion