Tue.Aug 06, 2024

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The Race to Displace: How Temu and Shein are Redefining Ecommerce

Retail TouchPoints

Amazon has dominated the ecommerce landscape for over a decade and is on track to overtake Walmart as the largest retailer in the U.S. Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. Now, we’re witnessing a new wave of ecommerce in the U.S. driven by Chinese competitors. Shein and Temu have launched massive advertising campaigns paired with optimized sales tactics to carve out a new niche and redefine the standards of ecomme

eCommerce 278
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Falcon Fallout: What’s Next For CrowdStrike, Competitors, And CISOs

Forrester eCommerce

With the July 19th incident that impacted CrowdStrike Falcon® customers globally, CrowdStrike has significantly damaged customer trust. CrowdStrike’s initial Post Incident Review outlines a number of reasonable steps they plan to take to regain that trust including: Improved testing protocols Staged deployments External QA of both its code and its end-to-end processes.

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Aldi Expands Instacart Functionality in U.S. Stores, Tests Caper Carts in Austria

Retail TouchPoints

Aldi will roll out Instacart Connected Stores solutions across all Aldi South Group locations in the U.S., including the delivery service’s in-store mode for its app; “Carrot Tags” with pick-to-light capabilities; and more streamlined pickup fulfillment technology. Aldi began working with Instacart in 2017 and in June 2023 debuted Aldi Express, a virtual convenience store offering nearly 2,000 of its most-shopped items for delivery.

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B2B Marketers Prioritize Digital Brand And Communications Budget Investments

Forrester eCommerce

In Forrester’s 2024 B2B Brand And Communications Survey, we asked B2B marketing leaders to share their perspective on anticipated budget changes in 12 program and personnel categories. This year’s responses show expected increases are up in most categories over last year and expected decreases have dropped in most categories.

B2B 448
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Grubhub Enhances App Personalization, Adds Priority Delivery Option

Retail TouchPoints

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order.

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2024 Could Be A Good Year For B2B Agencies

Forrester eCommerce

B2B companies are forecasting healthy increases in agency investments this year, according to Forrester’s Brand and Communications Survey 2024, which surveyed 205 B2B marketing leaders to understand their expectations for agency budgets over the next 12 months. The results generally reveal plans for a net increase in agency spending across all industries and company sizes.

B2B 431

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Map Your B2C Marketing Operations Destiny With A Formal Charter

Forrester eCommerce

Source: GIPHY “What would you say… your marketing operations function does here?” If you can’t quickly and easily answer that question, you need a formal marketing operations charter STAT! It’s imperative that marketing operations functions codify their existence, remit, and who they serve – for themselves, the broader marketing department, and senior leadership.

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Roblox Says ‘It’s Showtime!’ with New ‘Beetlejuice’ Experience

Retail TouchPoints

Roblox has partnered with Warner Bros. Motion Picture Group on a new experience to promote the release of Beetlejuice Beetlejuice , the long-awaited sequel to the 80s cult classic film. [Beetlejuice] Escape the Afterlife will feature key scenes and characters from the upcoming film as well as a virtual Fandango box office where eligible users can purchase movie tickets — the latest step in Roblox’s much larger commerce ambitions.

Games 264
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Avoid Global Tax Headaches With FastSpring: A Customer Success Story

FastSpring

We spoke with FastSpring’s Senior Director of Tax Rachel Harding about why having FastSpring serve as your merchant of record greatly simplifies your relationship to managing indirect global taxes. She recently assisted a European software company that was contacted by African taxing authorities inquiring about an unpaid tax liability. It became complicated quickly, but by partnering with FastSpring as a merchant of record , we were able to simplify it back down for them.

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Unlocking B2B Revenue Growth Through a Connected Ecosystem | Salsify

Salsify

When three celestial bodies line up — for example, the sun, the moon, and Earth — the results can be pretty amazing, ranging from high tides to eclipses. Scientists have a special word for this phenomenon: syzygy.

B2B 158
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Do You Ship Fragile Items Frequently? Here’s What You Need To Know

lateshipment

Are you an e-commerce merchant that deals with fragile items such as glassware, ceramics, electronics, musical instruments, etc? Then you are in the company of businesses that are ever under threat of shipments getting damaged. While damage is a constant worry for all e-commerce merchants, those who are frequently dealing with shipments that are fragile and tend to break easily must certainly make extra efforts to ensure that products reach customers safely without any damage.

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Funko agrees to $2M settlement to resolve claims it misled investors

RetailDive

Multiple lawsuits claim the company failed to disclose sales and operational troubles — and that executives used inside information to enrich themselves.

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How To Keep Your E-Commerce Store’s Return Rate In Check

lateshipment

Here’s the thing — returns are a great benefactor to your CX but that’s only when they’re handled right. However, if they are left unchecked and run rampant, they can have serious consequences for your business across multiple areas. Therefore, it is important to address a high return rate to ensure you handle returns effectively. What Happens When Your Return Rate Is High?

eCommerce 130
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How Liquid Death cuts through marketing noise without big media buys

RetailDive

Vice President of Creative Andy Pearson explained how the billion-dollar beverage brand helps consumers “murder” their thirst in an expanding market.

Marketing 123
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Chicago McDonald’s Targeted in Hatchet-Wielding Attack

RetailWire

Three people were injured at the Chicago McDonald's.

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ThredUp debuts AI search, chatbot tools

RetailDive

The recommerce company said the tools are designed to understand natural language and visual cues to help customers get more personalized results.

Customer 118
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Uber’s Second-Quarter Results Show Increased Demand for Rides

RetailWire

Uber posted strong second-quarter numbers as demand increases for its services.

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Adidas global operations exec Martin Shankland to step down

RetailDive

After a nearly 30-year career, Shankland’s responsibilities will be passed on to CFO Harm Ohlmeyer and Senior Vice President of Sourcing Hoa Ly.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Update on Drone Deliveries in 2024

Practical eCommerce

Ecommerce drone deliveries are a reality, with new FAA approvals and partnerships among retailers and drone operators. The post Update on Drone Deliveries in 2024 appeared first on Practical Ecommerce.

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Simon malls notch Q2 gains in occupancy, traffic and retail sales

RetailDive

But net operating income at the REIT’s retailer portfolio, which includes J.C. Penney, Gilt Groupe and the entity that runs Forever 21, declined again.

Retail 115
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Airbnb Releases Q2 Report and Shares Drop

RetailWire

Airbnb has just reported its Q2 2024 financial performance.

Travel 111
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Under Armour chief consumer officer exits as 26-year Adidas veteran joins the brand

RetailDive

Jim Dausch is leaving at the end of the month as Eric Liedtke, former brand president at Adidas, joins the company to lead brand strategy.

Consumer 114
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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John Schulman Leaving OpenAI for Rival AI Startup Anthropic

RetailWire

OpenAI co-founder John Schulman claims personal reasons, not lack of support, for jumping to Anthropic.

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Walmart adds dorm shop to virtual shopping platform

RetailDive

Your Dorm Your Way is an immersive experience where college students can shop virtual dorm rooms inspired by social trends and curated by digital creators.

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Elon Musk To Close X’s San Francisco Headquarters

RetailWire

This move marks the end of an era for the former Twitter website.

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SMA Nutrition incorporates NaviLens technology across all packaging

TalkingRetail

SMA Nutrition is supporting its visually impaired customers by putting NaviLens codes on all its product packaging.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Under Armour Appoints New Executive Ahead of Quarterly Earnings Report

RetailWire

Under Armour has appointed Eric Liedtke as executive vice president of brand strategy, following the acquisition of UNLESS COLLECTIVE, a zero-plastic fashion brand.

Fashion 107
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Retail industry charity reports rise in calls following riots as more support is offered

TalkingRetail

With attacks on convenience stores reported over the weekend and anti-immigrant protests continuing into the week, many convenience store owners and colleagues are understandably concerned about the threat to their stores and personal safety.

Retail 105
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Buca di Beppo Files Chapter 11 Bankruptcy

RetailWire

Italian-American restaurant chain Buca di Beppo has filed for Chapter 11 bankruptcy protection but plans to keep its current locations open.

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C3 Illuminates Montreal’s Marché Bonsecours for Emirates

Canadian Special Events

C3 Events designed and produced an iconic event for the Emirates Gala, celebrating the luxury airline’s newest destination from Dubai. An elegant and sophisticated experience wowed the 400 esteemed invited VIP guests. C3 Events’ Iconic Emirates Gala Celebrating the Airline’s Newest Destination From Dubai Montreal’s historical Marché Bonsecours was meticulously transformed with a stunning projection space designed to showcase all aspects of the Emirates brand.

Events 97
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.