Retail TouchPoints

SEPTEMBER 20, 2024

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

Retail 278

Retail Workshop Social Media Omnichannel 278

Forrester eCommerce

SEPTEMBER 20, 2024

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Improvements 243

Improvements Customer Experience Customer Marketing 243

Retail TouchPoints

SEPTEMBER 20, 2024

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

Apparel 279

Apparel Consumer Operations Marketing 279

Forrester eCommerce

SEPTEMBER 20, 2024

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

Events 221

Events Management 221

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

SEPTEMBER 20, 2024

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Amazon took a breather from the veritable onslaught of tech updates at its Accelerate conference Thursday to shine the spotlight on three specific companies.

Small Business Retail 264

Small Business Retail Fulfillment Shipping Retail 264

Forrester eCommerce

SEPTEMBER 20, 2024

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 221

Banking Recommendation Customer Experience Consumer 221

Fastr

SEPTEMBER 20, 2024

In the lightning-fast world of ecommerce, where trends change faster than a TikTok challenge, speed and flexibility aren't just buzzwords – they're survival skills. Yet, many ecommerce teams are still trapped in the digital equivalent of the Stone Age, shackled by slow, developer-dependent processes when it comes to updating their sites. If you're looking for the poster child of these outdated practices, look no further than the infamous code freeze.

eCommerce 147

eCommerce Games 147

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in). The company also is beefing up employee perks, including greater scheduling flexibility with Unpaid Personal Time that employees accrue as well as free Amazon Prime memberships.

Fulfillment 264

Fulfillment Blog Operations Supplies 264

RetailDive

SEPTEMBER 20, 2024

This year won’t likely reach 2023’s record-breaking numbers, with over a third of consumers buying seasonal items at discounters.

Consumer 126

Consumer 126

Practical eCommerce

SEPTEMBER 20, 2024

Software engineer Jacob Posel explains how AI can streamline operational processes and enhance creativity. The post The Best Use of AI for Business appeared first on Practical Ecommerce.

Operations 108

Operations eCommerce 108

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailWire

SEPTEMBER 20, 2024

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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105

RetailDive

SEPTEMBER 20, 2024

With this move, the e-commerce giant’s average hourly pay tops $22, below the industry average and what many of its employees demand.

eCommerce 115

eCommerce 115

TalkingRetail

SEPTEMBER 20, 2024

Nestlé Confectionery is trialling Accessible QR codes on two of its brands, KitKat and Quality Street to help shoppers who are living with sight loss to access product information more easily.

Information 94

Information Retail 94

Wiser

SEPTEMBER 20, 2024

When businesses look to improve their pricing strategy, visibility, and overall competitive edge, they turn to price intelligence vendors. But not all vendors offer the same level of service or data quality. At Wiser, we pride ourselves on providing accurate, complete, and actionable insights that help brands and retailers make critical decisions. Recently, we put ourselves to the test and compared Wiser to some of the most well-known competitors in the industry.

Other 78

Other Reference Information Technology 78

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailWire

SEPTEMBER 20, 2024

A potential buyers' market is coming if mortgage rates and home sales continue to decline.

Marketing 111

Marketing 111

RetailDive

SEPTEMBER 20, 2024

The retailer is giving its Walmart+ members a 12-hour head start on shopping deals that will open to everyone on Oct. 8.

Events 112

Events Retail 112

RetailWire

SEPTEMBER 20, 2024

National Quesadilla Day is approaching, and Chipotle is giving away up to $1 million in free quesadillas.

Food and Beverages 105

Food and Beverages 105

RetailDive

SEPTEMBER 20, 2024

Major retailers are rolling out early holidays sales events, while the DTC scrubs brand continues to build out its physical footprint.

Retail 101

Retail Events 101

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

SEPTEMBER 20, 2024

Delta Air Lines is concerned about the growing problem in the Middle East.

Travel 119

Travel 119

RetailDive

SEPTEMBER 20, 2024

The DTC jewelry brand has opened a new location in Chestnut Hill, Massachusetts, and is planning another in Boston’s Seaport district in November.

Jewelry 95

Jewelry 95

RetailWire

SEPTEMBER 20, 2024

Social media platforms store vast amounts of user data and reportedly keep it indefinitely.

Social Media 105

Social Media 105

365 Retail

SEPTEMBER 20, 2024

Trafford Centre has announced the appointment of Mark Kanaris-Sotiriou as its new Head of Operations. In this role, Mark will oversee the centre’s operations team, coordinating efforts across various functions to ensure the smooth running of the site. His leadership will be key to maintaining customer service standards and improving the overall visitor experience.

Operations 62

Operations Leisure Improvements Management 62

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

SEPTEMBER 20, 2024

Highland Spring's exclusive two-year sponsorship will see over 50,000 litres of water supplied to Scotland’s national men’s and women’s teams, U20 players, coaches, and support teams.

Supplies 59

Supplies Retail 59

ChannelSale

SEPTEMBER 20, 2024

Black Friday & Cyber Monday (BFCM) are crucial dates for businesses and shoppers. After all, the dates mark the start of the holiday shopping season. It is an excellent time for all parties to make the most, be it available products, services, or money. It is the perfect opportunity for businesses to boost sales and strategize sales promotions and discounts to attract customers.

Merchant Services 52

Merchant Services Payment Services eCommerce Multi-channel 52

TalkingRetail

SEPTEMBER 20, 2024

Fresh Produce Retailer of the Year – Multiple Supported by: Winner: Lidl An emphasis on freshness, customer experience and great merchandising at Lidl has led to double-digit growth in the category over the past 12 months, with quality assurance improvements implemented across one-third of… This story continues at Retail Industry Awards 2024 | Winners: Fresh Produce Retailer of the Year – Multiple Or just read more coverage at Talking Retail

Retail 52

Retail Customer Experience Improvements Customer 52

ChannelSale

SEPTEMBER 20, 2024

The advantage of owning an e-commerce business is that it can be easily grown beyond the domestic circuit. E-comm businesses can easily grow internationally. Yes, there are challenges like inventory management or handling complex logistical regulations. But, compared to growing a brick-and-mortar business, an e-commerce business can be built easily and simply.

eCommerce 52

eCommerce Payment Services Shipping Costs Multi-channel 52

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

TalkingRetail

SEPTEMBER 20, 2024

Most Sustainable Retailer Initiative of the Year – Multiple Supported by: Winner: Central Co-op In 2023, Central Co-op kickstarted its green energy self-sufficiency initiative to install solar panels across 185 of its locations, representing a comprehensive and strategic effort to embrace renewable energy, reduce environmental… This story continues at Retail Industry Awards 2024 | Winners: Most Sustainable Retailer Initiative of the Year – Multiple Or just read more coverage at Talking Ret

Retail 52

Retail 52

365 Retail

SEPTEMBER 20, 2024

London’s (relatively) new Champagne Bar, opened in the heart of the iconic 116 Pall Mall, Searcys’s Champagne bar is definitely one you should put on your list of places to visit in London. It’s a luxurious haven for champagne and fine dining lovers. And it is in the 116 Pall Mall, an incredible Georgian building with five floors of luxury.

Definition 52

Definition Recommendation Events Other 52

TalkingRetail

SEPTEMBER 20, 2024

Store Manager of the Year – Multiple Joint Winner: Kerie Jay, One Stop Hednesford, Staffordshire With an incredibly high standard of entries this year, our judges took the highly unusual decision to name joint winners of the 20204 Multiple Store Manager of the Year award.

Management 52

Management Retail 52

365 Retail

SEPTEMBER 20, 2024

The online casino industry is constantly evolving. This happens at a stunning rate, and everyone wants a piece of the cake. New casino sites are hitting the market much faster than the industry can keep track of. While regulators are doing their best to pluck the bad ones out, it’s clear that some slip through the cracks. Players can do a lot to ensure they’re playing at the right casino.

Games 52

Games Live Chat Definition Events 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion