Fri.Sep 20, 2024

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Retail Media Networks: The Key to Winning CPG Partnerships this Holiday Season

Retail TouchPoints

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

Retail 278
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Improving CX Can Drive More Than 1 Billion Dollars In Revenue (2023)

Forrester eCommerce

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

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Nike Names Long-Time Exec as CEO to Replace Departing Donahoe

Retail TouchPoints

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

Apparel 279
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The PBM Paradox: Catalysts of Concentration Risk in the Healthcare Ecosystem

Forrester eCommerce

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

Events 221
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Small Business, Big Ideas: 3 Companies Leveraging Amazon to be a ‘Force for Good’

Retail TouchPoints

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Amazon took a breather from the veritable onslaught of tech updates at its Accelerate conference Thursday to shine the spotlight on three specific companies.

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2024 NPS Rankings For 60 European Banks

Forrester eCommerce

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

Banking 221

More Trending

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Kill the Code Freeze: It's Numbing Your Ecommerce Revenue Opportunities

Fastr

In the lightning-fast world of ecommerce, where trends change faster than a TikTok challenge, speed and flexibility aren't just buzzwords – they're survival skills. Yet, many ecommerce teams are still trapped in the digital equivalent of the Stone Age, shackled by slow, developer-dependent processes when it comes to updating their sites. If you're looking for the poster child of these outdated practices, look no further than the infamous code freeze.

eCommerce 147
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Amazon Boosts Pay for Hourly Fulfillment Workers, Adds Prime Benefit

Retail TouchPoints

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in). The company also is beefing up employee perks, including greater scheduling flexibility with Unpaid Personal Time that employees accrue as well as free Amazon Prime memberships.

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Halloween spending to reach $11.6B this year: NRF

RetailDive

This year won’t likely reach 2023’s record-breaking numbers, with over a third of consumers buying seasonal items at discounters.

Consumer 128
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The Best Use of AI for Business

Practical eCommerce

Software engineer Jacob Posel explains how AI can streamline operational processes and enhance creativity. The post The Best Use of AI for Business appeared first on Practical Ecommerce.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Walmart plots October sales event to compete with Target, Amazon

RetailDive

The retailer is giving its Walmart+ members a 12-hour head start on shopping deals that will open to everyone on Oct. 8.

Events 124
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Delta Air Lines Paused All Flights Between NYC and Tel Aviv

RetailWire

Delta Air Lines is concerned about the growing problem in the Middle East.

Travel 119
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Amazon increases hourly pay by $1.50, adds free Prime membership for thousands of workers

RetailDive

With this move, the e-commerce giant’s average hourly pay tops $22, below the industry average and what many of its employees demand.

eCommerce 119
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Mortgage Rates and Home Sales Down as Buyers Wait for the Right Moment

RetailWire

A potential buyers' market is coming if mortgage rates and home sales continue to decline.

Marketing 111
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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The Weekly Closeout: Retailers gear up for the holidays, Figs opens second store

RetailDive

Major retailers are rolling out early holidays sales events, while the DTC scrubs brand continues to build out its physical footprint.

Retail 116
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FTC Finds Social Media Platforms Cannot Be Trusted With User Data

RetailWire

Social media platforms store vast amounts of user data and reportedly keep it indefinitely.

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Brilliant Earth expands footprint with 2 Boston-area stores

RetailDive

The DTC jewelry brand has opened a new location in Chestnut Hill, Massachusetts, and is planning another in Boston’s Seaport district in November.

Jewelry 105
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Chipotle Is Giving Away Up to $1M in Free Quesadillas for National Quesadilla Day

RetailWire

National Quesadilla Day is approaching, and Chipotle is giving away up to $1 million in free quesadillas.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Nestlé Confectionery trials accessible QR codes with KitKat and Quality Street

TalkingRetail

Nestlé Confectionery is trialling Accessible QR codes on two of its brands, KitKat and Quality Street to help shoppers who are living with sight loss to access product information more easily.

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FedEx Reports Q1 Earnings Miss, Could Be a Bad Sign

RetailWire

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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We Compared Wiser to Other Price Intelligence Vendors – Here’s What We Found

Wiser

When businesses look to improve their pricing strategy, visibility, and overall competitive edge, they turn to price intelligence vendors. But not all vendors offer the same level of service or data quality. At Wiser, we pride ourselves on providing accurate, complete, and actionable insights that help brands and retailers make critical decisions. Recently, we put ourselves to the test and compared Wiser to some of the most well-known competitors in the industry.

Other 78
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Trafford Centre Welcomes Mark Kanaris-Sotiriou as New Head of Operations

365 Retail

Trafford Centre has announced the appointment of Mark Kanaris-Sotiriou as its new Head of Operations. In this role, Mark will oversee the centre’s operations team, coordinating efforts across various functions to ensure the smooth running of the site. His leadership will be key to maintaining customer service standards and improving the overall visitor experience.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Disney To Stop Using Slack Following July Data Breach

RetailWire

The corporation will no longer use the communication platform after company data was leaked to the public.

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Highland Spring announces Scottish Rugby partnership

TalkingRetail

Highland Spring's exclusive two-year sponsorship will see over 50,000 litres of water supplied to Scotland’s national men’s and women’s teams, U20 players, coaches, and support teams.

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Pizza Hut Prints Job Seekers’ ‘ResZAmes’ on Its Boxes. Will It Work?

RetailWire

Pizza Hut is taking extra steps for job seekers.

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Retail Industry Awards 2024 | Winners: Fresh Produce Retailer of the Year – Multiple

TalkingRetail

Fresh Produce Retailer of the Year – Multiple Supported by: Winner: Lidl An emphasis on freshness, customer experience and great merchandising at Lidl has led to double-digit growth in the category over the past 12 months, with quality assurance improvements implemented across one-third of… This story continues at Retail Industry Awards 2024 | Winners: Fresh Produce Retailer of the Year – Multiple Or just read more coverage at Talking Retail

Retail 52
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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QDOBA Celebrates National Queso Day With New Spicy Queso

RetailWire

QDOBA is getting in on the National Queso Day celebration.

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Retail Industry Awards 2024 | Winners: Most Sustainable Retailer Initiative of the Year – Multiple

TalkingRetail

Most Sustainable Retailer Initiative of the Year – Multiple Supported by: Winner: Central Co-op In 2023, Central Co-op kickstarted its green energy self-sufficiency initiative to install solar panels across 185 of its locations, representing a comprehensive and strategic effort to embrace renewable energy, reduce environmental… This story continues at Retail Industry Awards 2024 | Winners: Most Sustainable Retailer Initiative of the Year – Multiple Or just read more coverage at Talking Ret

Retail 52
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Amazon Adds PayPal to Checkout as an Option for Buy with Prime

RetailWire

PayPal is now an option when you check out for an Amazon purchase.

PayPal 52
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Retail Industry Awards 2024 | Winners: Store Manager of the Year – Multiple

TalkingRetail

Store Manager of the Year – Multiple Joint Winner: Kerie Jay, One Stop Hednesford, Staffordshire With an incredibly high standard of entries this year, our judges took the highly unusual decision to name joint winners of the 20204 Multiple Store Manager of the Year award.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.