Retail TouchPoints

SEPTEMBER 20, 2024

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

Retail 225

Retail Workshop Social Media Omnichannel 225

Forrester eCommerce

SEPTEMBER 20, 2024

This week, Express Scripts filed a lawsuit against the FTC demanding retraction of a recent report on the Pharmacy Benefit Manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare.

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Events Management 212

Retail TouchPoints

SEPTEMBER 20, 2024

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

Apparel 274

Apparel Consumer Operations Marketing 274

Forrester eCommerce

SEPTEMBER 20, 2024

Each year, we calculate the business impact of improving CX Index by one point. For 2023, we published the results in the report How Customer Experience Drives Business Growth, 2023.

Improvements 212

Improvements Customer Experience Customer Marketing 212

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Retail TouchPoints

SEPTEMBER 20, 2024

This story is part of Retail TouchPoints’ ongoing “Small Business, Big Ideas” series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Amazon took a breather from the veritable onslaught of tech updates at its Accelerate conference Thursday to shine the spotlight on three specific companies.

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Small Business Retail Fulfillment Shipping Retail 264

Forrester eCommerce

SEPTEMBER 20, 2024

Forrester just published The European Net Promoter Rankings, 2024 with Net Promoter Scores℠ (NPS) for 60 banks across France, Germany, Italy, Spain, Sweden, the UK, Poland and the Netherlands.

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Banking Recommendation Customer Experience Consumer 212

Fastr

SEPTEMBER 20, 2024

In the lightning-fast world of ecommerce, where trends change faster than a TikTok challenge, speed and flexibility aren't just buzzwords – they're survival skills. Yet, many ecommerce teams are still trapped in the digital equivalent of the Stone Age, shackled by slow, developer-dependent processes when it comes to updating their sites. If you're looking for the poster child of these outdated practices, look no further than the infamous code freeze.

eCommerce 147

eCommerce Games 147

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 per hour beginning this month, bringing their average base wage to more than $22 per hour ( $29 per hour with the value of benefits factored in). The company also is beefing up employee perks, including greater scheduling flexibility with Unpaid Personal Time that employees accrue as well as free Amazon Prime memberships.

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Fulfillment Blog Operations Supplies 159

RetailDive

SEPTEMBER 20, 2024

With this move, the e-commerce giant’s average hourly pay tops $22, below the industry average and what many of its employees demand.

eCommerce 108

eCommerce 108

TalkingRetail

SEPTEMBER 20, 2024

Nestlé Confectionery is trialling Accessible QR codes on two of its brands, KitKat and Quality Street to help shoppers who are living with sight loss to access product information more easily.

Information 94

Information Retail 94

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Customer

Wiser

SEPTEMBER 20, 2024

When businesses look to improve their pricing strategy, visibility, and overall competitive edge, they turn to price intelligence vendors. But not all vendors offer the same level of service or data quality. At Wiser, we pride ourselves on providing accurate, complete, and actionable insights that help brands and retailers make critical decisions. Recently, we put ourselves to the test and compared Wiser to some of the most well-known competitors in the industry.

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Other Reference Information Technology 78

Practical eCommerce

SEPTEMBER 20, 2024

Software engineer Jacob Posel explains how AI can streamline operational processes and enhance creativity. The post The Best Use of AI for Business appeared first on Practical Ecommerce.

Operations 88

Operations eCommerce 88

RetailDive

SEPTEMBER 20, 2024

This year won’t likely reach 2023’s record-breaking numbers, with over a third of consumers buying seasonal items at discounters.

Consumer 86

Consumer 86

RetailWire

SEPTEMBER 20, 2024

Social media platforms store vast amounts of user data and reportedly keep it indefinitely.

Social Media 105

Social Media 105

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The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

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RetailDive

SEPTEMBER 20, 2024

The DTC jewelry brand has opened a new location in Chestnut Hill, Massachusetts, and is planning another in Boston’s Seaport district in November.

Jewelry 75

Jewelry 75

RetailWire

SEPTEMBER 20, 2024

A potential buyers' market is coming if mortgage rates and home sales continue to decline.

Marketing 98

Marketing 98

RetailDive

SEPTEMBER 20, 2024

The retailer is giving its Walmart+ members a 12-hour head start on shopping deals that will open to everyone on Oct. 8.

Events 81

Events Retail 81

RetailWire

SEPTEMBER 20, 2024

Delta Air Lines is concerned about the growing problem in the Middle East.

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Travel 105

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

B2B

RetailDive

SEPTEMBER 20, 2024

Major retailers are rolling out early holidays sales events, while the DTC scrubs brand continues to build out its physical footprint.

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Retail Events 73

365 Retail

SEPTEMBER 20, 2024

Trafford Centre has announced the appointment of Mark Kanaris-Sotiriou as its new Head of Operations. In this role, Mark will oversee the centre’s operations team, coordinating efforts across various functions to ensure the smooth running of the site. His leadership will be key to maintaining customer service standards and improving the overall visitor experience.

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Operations Leisure Improvements Events 62

TalkingRetail

SEPTEMBER 20, 2024

Fresh Produce Retailer of the Year – Multiple Supported by: Winner: Lidl An emphasis on freshness, customer experience and great merchandising at Lidl has led to double-digit growth in the category over the past 12 months, with quality assurance improvements implemented across one-third of… This story continues at Retail Industry Awards 2024 | Winners: Fresh Produce Retailer of the Year – Multiple Or just read more coverage at Talking Retail

Retail 52

Retail Customer Experience Improvements Customer 52

ChannelSale

SEPTEMBER 20, 2024

Black Friday & Cyber Monday (BFCM) are crucial dates for businesses and shoppers. After all, the dates mark the start of the holiday shopping season. It is an excellent time for all parties to make the most, be it available products, services, or money. It is the perfect opportunity for businesses to boost sales and strategize sales promotions and discounts to attract customers.

Merchant Services 52

Merchant Services Payment Services eCommerce Multi-channel 52

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Retail

TalkingRetail

SEPTEMBER 20, 2024

Most Sustainable Retailer Initiative of the Year – Multiple Supported by: Winner: Central Co-op In 2023, Central Co-op kickstarted its green energy self-sufficiency initiative to install solar panels across 185 of its locations, representing a comprehensive and strategic effort to embrace renewable energy, reduce environmental… This story continues at Retail Industry Awards 2024 | Winners: Most Sustainable Retailer Initiative of the Year – Multiple Or just read more coverage at Talking Ret

Retail 52

Retail 52

365 Retail

SEPTEMBER 20, 2024

London’s (relatively) new Champagne Bar, opened in the heart of the iconic 116 Pall Mall, Searcys’s Champagne bar is definitely one you should put on your list of places to visit in London. It’s a luxurious haven for champagne and fine dining lovers. And it is in the 116 Pall Mall, an incredible Georgian building with five floors of luxury.

Definition 52

Definition Recommendation Events Other 52

TalkingRetail

SEPTEMBER 20, 2024

Store Manager of the Year – Multiple Joint Winner: Kerie Jay, One Stop Hednesford, Staffordshire With an incredibly high standard of entries this year, our judges took the highly unusual decision to name joint winners of the 20204 Multiple Store Manager of the Year award.

Management 52

Management Retail 52

365 Retail

SEPTEMBER 20, 2024

The online casino industry is constantly evolving. This happens at a stunning rate, and everyone wants a piece of the cake. New casino sites are hitting the market much faster than the industry can keep track of. While regulators are doing their best to pluck the bad ones out, it’s clear that some slip through the cracks. Players can do a lot to ensure they’re playing at the right casino.

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Games Live Chat Definition Events 52

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

Management

TalkingRetail

SEPTEMBER 20, 2024

Supermarket of the Year Supported by: Winner: Lidl Taking the Supermarket of the Year title for the second year running, Lidl won the overwhelming support of our expert judging panel thanks to some very impressive growth figures and a raft of initiatives from electronic shelf-edge… This story continues at Retail Industry Awards 2024 | Winners: Supermarket of the Year Or just read more coverage at Talking Retail

Electronics 52

Electronics Retail 52

RetailWire

SEPTEMBER 20, 2024

FedEx stock plummeted nearly 15% on Friday morning after the company posted its significantly weaker-than-expected quarterly earnings report the previous day.

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TalkingRetail

SEPTEMBER 20, 2024

Forecourt Retailer of the Year – Company-owned Supported by: Winner: Eurospar Saintfield Road, Lisburn, County Antrim Eurospar Saintfield Road impressed the judges with both operational success and significant financial growth and over the past year.

Retail 52

Retail Operations 52

RetailWire

SEPTEMBER 20, 2024

The corporation will no longer use the communication platform after company data was leaked to the public.

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