Tue.Dec 17, 2024

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How AI Assistants are Already Reshaping Shopping

Retail TouchPoints

2024 is set to go down in history as the year of the AI assistant. Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. Amazon was one of the first retailers to launch an AI shopping assistant, but others swiftly followed.

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The Average B2B Firm Invests 8% Of Revenue In Marketing — But That’s Not The Whole Story

Forrester eCommerce

Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.

B2B 354
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Real-Time Inventory and Search Integration: The Backbone of Next-Level Ecommerce

Retail TouchPoints

Inventory visibility allows ecommerce service providers to track and monitor inventory levels in real time throughout the supply chain. If your business has achieved this competence, youre benefitting from clear and hyper-current information on the location, quantity and availability of products across distribution centers and warehouses, as well as items in transit or sitting on store shelves.

eCommerce 246
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Three Things To Know About How Security Team Toxicity Can Increase Breach Risk

Forrester eCommerce

This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.

Customer 195
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Teamsters Threaten Strikes Against Amazon Fulfillment Facilities in NYC and Illinois

Retail TouchPoints

With claims from Teamsters General President Sean OBrien that Amazon is pushing its workers closer to the picket line by failing to show them the respect they have earned, Teamsters locals at two New York City facilities and one in Skokie, Ill. have authorized strikes against the company just as the holiday season is adding increased pressure on ecommerce fulfillment.

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What I Learned About Sales Technology In 2024

Forrester eCommerce

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

More Trending

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How Brands Can Deliver Value With AI Shopping Assistants | Salsify

Salsify

Artificial intelligence (AI) shopping assistants are reshaping the ecommerce experience. Heres how brands can deliver value.

eCommerce 123
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Walmart Makes 5-Year, $1.3 Billion Investment in Chile Stores and Operations

Retail TouchPoints

Walmart will invest $1.3 billion in Chile, with plans to build 70 new stores across all formats and add a ninth distribution center (DC) in the countrys remote southern region. The five -year investment plan will create 4,000 new jobs in the country. This is not just an investment in infrastructure and technology; it is an investment in people, in communities, said Cristin Barrientos, President and CEO of Walmart Chile in a statement.

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Mergers And Acquisitions Continue To Reshape The EA Tool Market

Forrester eCommerce

In November 2023 LeanIX was absorbed by SAP, in September 2024 Ardoq acquired ShiftX and now on December 11th, 2024, Orbus Software announced its acquisition of Capsifi. All these acquisitions point to a significant shift in the enterprise architecture management suites (EAMS) space.

Marketing 221
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David’s Bridal Acquires Wedding Media Brand, Launches Pearl Media to Create ‘Ultimate Inspiration Network’

Retail TouchPoints

David’s Bridal has acquired wedding media brand Love Stories TV and is launching into retail media with the debut of the Pearl Media Network. Engagement and wedding planning timelines are getting longer, according to Signet , with couples dating for 3.25 years on average before proposing. Additionally, the average length of an engagement is now between 12 and 18 months.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Grubhub Hit With $25M Penalty for Deceiving Diners, Drivers, and Restaurants

RetailWire

Grubhub allegedly hid fees, added unaffiliated restaurants, and misled drivers about pay.

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Bloomingdale’s to Serve as Fulfillment Option for Luxury Brands with DTC Sites

Retail TouchPoints

Bloomingdales has partnered with retail connectivity platform Lucky to allow luxury brands that sell in its stores to connect their in-store inventory to their DTC websites. The integration will allow customers to see the availability of products at their local Bloomingdales stores while browsing their preferred brand’s website. Example of the Lucky integration.

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Blue Stripes x Nick DiGiovanni Break Record for World’s Largest Chocolate Bar

RetailWire

Blue Stripes, a trailblazer in sustainable chocolate, and celebrity chef Nick DiGiovanni have officially broken the Guinness World Record for the world's largest chocolate bar.

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5 retailers that need a great 2024 holiday season

RetailDive

Some companies are coming off a tough quarter, while others switched leadership or are dealing with changing consumer behavior. But all of these retailers need a W.

Retail 102
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Some Walmart Workers Are Reportedly Strapping on Body Cameras

RetailWire

With body cameras, Walmart may be looking for a way to improve worker safety.

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AI to influence over $200B in holiday sales

RetailDive

That’s a 12% increase compared to last season as retailers leverage the tech to drive personalization, according to a Salesforce report.

Retail 93
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Shake Shack Has Free Burgers Every Day Until December 24th

RetailWire

Shake Shack is enticing its customers with free food.

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The Customer Service Tech Landscape: What It Means For You

Forrester eCommerce

Face it – Companies must navigate a perfect storm of ballooning customer inquiries, talent shortages, hybrid operations, and a rising tide of customer expectations. To succeed, customer service organizations must curate a set of technologies that underpin their operations.

Customer 195
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Dave & Buster’s Launches Winter Season Pass After Announcing CEO Resignation

RetailWire

A new winter deal comes on the heels of a major shakeup for Dave & Buster's corporate team.

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11 Books to Help Navigate Risk

Practical eCommerce

Expert strategies for identifying and managing diverse business threats in a complex, global environment. The post 11 Books to Help Navigate Risk appeared first on Practical Ecommerce.

Books 84
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Post Office delivers £20m boost to postmasters ahead of Christmas

TalkingRetail

Following a ministerial announcement by the postal affairs minister Gareth Thomas MP, the Post Office has today (17 November) confirmed that it has accelerated the delivery of its first additional remuneration payment to postmasters with a 20m boost to postmasters pay packets in December.

Retail 100
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Over 157M expected to shop in stores, online on Super Saturday

RetailDive

According to the NRF, half of those with shopping to finish will do so online, while 37% will head to department stores.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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The Role of a Fashion Photography Studio in Elevating Retail Success

365 Retail

In the competitive world of retail, visual appeal is paramount. High-quality imagery not only attracts potential customers but also communicates your brand’s identity and values. This is where a fashion photography studio steps in to create compelling visuals that capture attention and drive sales. From glamorous lookbooks to versatile ghost mannequin photography, these studios offer specialised services tailored to the retail industry’s needs.

Fashion 52
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Allegations of unsafe working conditions at Amazon come to a head with Senate probe, strike threat

RetailDive

“Our employees’ safety is and always will be our top priority,” an Amazon spokesperson said Monday.

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One Stop relaunches successful community Christmas Hampers

TalkingRetail

After a successful Christmas hamper campaign in 2023, One Stop is bringing the festive hampers back for the communities they serve, for the 9th year in a row.

Retail 84
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Slow website? It’ll cost you.

RetailDive

Three-quarters of consumers have simply abandoned a cart because of a slow website, Liquid Web found.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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The Big Book of Retail Success: From Order Management to Omnichannel Excellence

Fabric Blog

Get the guide to unlock the secrets to successful order management Get a comprehensive, experience-driven guide to making the move from ERP to order management in fabrics latest ebook, The Big Book of Retail Success. This comprehensive guide is packed with insights from industry veteran Jay Topper, designed to help you navigate the challenges of modern retail.

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SEC charges Express with failing to disclose $1M in perks to former CEO

RetailDive

The agency did not impose a penalty, though, in part because the apparel retailer self-reported.

Apparel 69
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How fabric Delivered 100% Uptime During the Holiday Rush

Fabric Blog

Tis the seasonfor immense pressure on every retailers technology stack. With tens of billions of dollars in sales jammed into the few days after Thanksgiving, its a holiday tradition for retailers and their customers to experience some outages and the frustration of not getting that fantastic Black Friday deal for the perfect holiday gift. fabric customers, however, didnt have any of those issues because our stable, scalable omnichannel commerce platform delivered 100% uptime over the biggest sh

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Vera Wang Sells Namesake Brand to WHP Global After 35 Years

RetailWire

Vera Wang may have sold her namesake brand, but she will stay on as CCO and founder.

Apparel 52
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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.