Retail TouchPoints

SEPTEMBER 4, 2024

Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of declining foot traffic. Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.

Retail 264

Retail Banking Supplies Mobile 264

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 300

Operations Marketing Technology 300

My Wife Quit Her Job

SEPTEMBER 4, 2024

In this episode, Toni and I dive into the strategies that successful businesses use to turn first-time buyers into loyal repeat customers. You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales. Whether you’re just starting or looking to refine your approach, these insights will help you boost your bottom line and create lasting customer loyalty.

Customer 296

Customer Customer Loyalty eCommerce 296

Forrester eCommerce

SEPTEMBER 4, 2024

Recently a client asked, “What are some common mistakes that vendors make when running partner or customer advisory boards?” They wanted to improve their advisory board experience and were looking for tactical help. Amy Bills and I collaborated to produce a list of common operational missteps, grouped into three categories.

B2B 284

B2B Customer Operations Improvements 284

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success. Much like hyperscalers deliver an integrated set of infrastructure services, Broadcom is targeting integrating compute, storage, and network resources.

Recommendation 273

Recommendation Channel Operations Technology 273

Forrester eCommerce

SEPTEMBER 4, 2024

In 2024, European banks joined other regions and industries to see a significant drop – a worrying sign with grave business implications.

Banking 300

Banking Other Customer Experience Customer 300

Retail TouchPoints

SEPTEMBER 4, 2024

Sloomoo Institute , the ultimate slime museum, is opening its fifth location in the heart of Los Angeles, marking its first big move on the West Coast. The company’s highly immersive sensory experience is beloved in Atlanta, Chicago, Houston and New York City, but Co-founder and Co-CEO Karen Robinovitz believes this new location is the company’s most creatively innovative to date.

Travel 264

Travel Events Other Marketing 264

RetailWire

SEPTEMBER 4, 2024

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

Food and Beverages 98

Food and Beverages 98

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 billion. The retailer’s board of directors confirmed that the group, led by Erik and Pete Nordstrom — currently CEO and President, respectively — have offered $23 per share in cash for all outstanding shares not currently owned by them, other family members or Liverpool.

Retail 263

Retail Department Stores Banking Operations 263

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

RetailDive

SEPTEMBER 4, 2024

The company’s top directors — including CEO Tim Wentworth and CFO Manmohan Mahajan — allegedly breached their fiduciary duty by inflating Walgreens’ performance projections.

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Retail TouchPoints

SEPTEMBER 4, 2024

Two commissioners at the U.S. Consumer Product Safety Commission (CPSC) have called for an investigation into the operations of foreign-owned ecommerce sites, with Shein and Temu named specifically. Commissioners Peter Feldman and Douglas Dziak said in a statement that they are tasking CPSC staff with investigating “the companies’ safety and compliance controls; relationships with third-party sellers and consumers; and any representations they make when products are imported” to determine if the

Consumer 162

Consumer eCommerce Operations Information 162

Wiser

SEPTEMBER 4, 2024

In the world of price optimization, a business’s ability to accurately match products across platforms directly impacts its capacity to monitor and act on price intelligence. The better an organization is at finding and tracking the right product matches, the better its analysis, and eventual product positioning will be. Further, product matching isn’t just about identifying products; it directly influences price intelligence by improving the accuracy and relevance of the products you comp

Recommendation 78

Recommendation Fashion eCommerce Social Media 78

RetailDive

SEPTEMBER 4, 2024

CEO Erik Nordstrom and his brother, President Pete Nordstrom, have teamed up with other family members as well as retail conglomerate El Puerto de Liverpool.

Other 127

Other Retail 127

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailWire

SEPTEMBER 4, 2024

Pentaleap Inc. has announced a strategic partnership with Orange Apron Media, The Home Depot’s retail media division.

Improvements 105

Improvements Retail 105

RetailDive

SEPTEMBER 4, 2024

Chief Financial Officer Matt Schroeder will take over the CEO post from restructuring officer Jeffrey Stein.

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116

RetailWire

SEPTEMBER 4, 2024

The use of this AI tool should elevate the brand when it comes to customer satisfaction.

Customer 110

Customer 110

RetailDive

SEPTEMBER 4, 2024

Parcel carriers are counting on the e-commerce companies to adapt to any potential de minimis changes, as many have come to rely on the added volume.

eCommerce 107

eCommerce 107

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

SEPTEMBER 4, 2024

Macy's continues its quest to close underperforming stores.

Department Stores 111

Department Stores 111

RetailDive

SEPTEMBER 4, 2024

Family Dollar customers are leaving for other stores like Walmart, according to analysts, as the banner shrinks its footprint.

Other 113

Other Customer 113

RetailWire

SEPTEMBER 4, 2024

Its BOGO time at Southwest, so pick the person you want to take that free flight with.

Travel 98

Travel 98

RetailDive

SEPTEMBER 4, 2024

CEO Lauren Hobart said the retailer continues to thrive thanks to long-term investments in product assortment, customer experience and stores.

Other 98

Other Customer Experience Customer Retail 98

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

TalkingRetail

SEPTEMBER 4, 2024

Spar South West’s primary distributor, Appleby Westward, is reporting an impact on the fight against food waste and hunger in its trading area thanks to its partnership with FareShare South West and Gregorys Logistics.

Retail 64

Retail 64

RetailWire

SEPTEMBER 4, 2024

Subway has launched 10 new items on its menu in Canada.

Food and Beverages 105

Food and Beverages 105

RetailDive

SEPTEMBER 4, 2024

The retailer, which abruptly ceased operations earlier this year, will reopen its store in Chicago’s Gold Coast neighborhood on Thursday.

Operations 86

Operations Retail 86

TalkingRetail

SEPTEMBER 4, 2024

As chancellor Rachel Reeves prepares to deliver her first Autumn Budget to Parliament next month, retail businesses have been calling out for measures that provide stability and hence will be paying close attention to the likely outcomes of the announcement.

Retail 59

Retail 59

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailWire

SEPTEMBER 4, 2024

To stay active, Costco Gold Star members will pay $5 more per year.

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365 Retail

SEPTEMBER 4, 2024

Lakeside Shopping Centre has announced the opening of a new Mango store, bringing one of Europe’s leading fashion retailers to the Essex shopping destination. The new 440-square-metre store is designed to embody Mango’s “New Med” concept, offering shoppers a Mediterranean-inspired retail experience that emphasises modern design and sustainability. The “New Med” concept, central to Mango ‘s latest store design, draws inspiration from the Mediterranean, blending traditional and natural mater

Fashion 57

Fashion Accessories Apparel Clothing 57

RetailDive

SEPTEMBER 4, 2024

The company said it expects to put its technology in more stores in 2024 than in any year previously.

Technology 97

Technology 97

365 Retail

SEPTEMBER 4, 2024

Rihanna’s Fenty Hair has officially launched in the UK, marking its exclusive debut at Selfridges. Following a successful online release earlier this summer, Fenty Hair products are now available at Selfridges locations across London, Birmingham, and Manchester, as well as on Selfridges.com. To celebrate this launch, Fenty Hair has taken over Selfridges’ iconic Corner Shop, transforming it into “Mane Street” – a fully immersive experience designed to showcase the new product ra

Travel 57

Travel Books Supplies Beauty and Health 57

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion