Wed.Sep 04, 2024

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Reimagining Retail: Where Online Meets the High Street

Retail TouchPoints

Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of declining foot traffic. Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.

Retail 264
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European Banks See A Drop In CX Quality – Mirroring Global Trends

Forrester eCommerce

In 2024, European banks joined other regions and industries to see a significant drop – a worrying sign with grave business implications.

Banking 300
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Next-Gen Retail: Crafting the Ultimate Omnichannel Journey

Retail TouchPoints

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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The First Forrester Wave™ Evaluation Of Revenue Orchestration Platforms Is Live

Forrester eCommerce

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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554: Turn First-Time Buyers Into Lifelong Customers with These Strategies

My Wife Quit Her Job

In this episode, Toni and I dive into the strategies that successful businesses use to turn first-time buyers into loyal repeat customers. You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales. Whether you’re just starting or looking to refine your approach, these insights will help you boost your bottom line and create lasting customer loyalty.

Customer 296
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15 Common B2B Customer Advisory Board Mistakes

Forrester eCommerce

Recently a client asked, “What are some common mistakes that vendors make when running partner or customer advisory boards?” They wanted to improve their advisory board experience and were looking for tactical help. Amy Bills and I collaborated to produce a list of common operational missteps, grouped into three categories.

B2B 284

More Trending

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Key Insights And Recommendations From VMware Explore 2024

Forrester eCommerce

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success. Much like hyperscalers deliver an integrated set of infrastructure services, Broadcom is targeting integrating compute, storage, and network resources.

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Sloomoo Institute Makes West Coast Debut with ‘Awe-Inspiring’ Space

Retail TouchPoints

Sloomoo Institute , the ultimate slime museum, is opening its fifth location in the heart of Los Angeles, marking its first big move on the West Coast. The company’s highly immersive sensory experience is beloved in Atlanta, Chicago, Houston and New York City, but Co-founder and Co-CEO Karen Robinovitz believes this new location is the company’s most creatively innovative to date.

Travel 264
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Rite Aid exits bankruptcy, sheds $2B in debt

RetailDive

Chief Financial Officer Matt Schroeder will take over the CEO post from restructuring officer Jeffrey Stein.

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Nordstrom Family Members, Mexican Retailer Offer $3.76B to Take Retailer Private

Retail TouchPoints

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 billion. The retailer’s board of directors confirmed that the group, led by Erik and Pete Nordstrom — currently CEO and President, respectively — have offered $23 per share in cash for all outstanding shares not currently owned by them, other family members or Liverpool.

Retail 263
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Dollar Tree delivers weak Q2, cuts full-year guidance

RetailDive

Family Dollar customers are leaving for other stores like Walmart, according to analysts, as the banner shrinks its footprint.

Other 119
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Consumer Products Watchdog Calls for Investigation of Shein, Temu Business Practices

Retail TouchPoints

Two commissioners at the U.S. Consumer Product Safety Commission (CPSC) have called for an investigation into the operations of foreign-owned ecommerce sites, with Shein and Temu named specifically. Commissioners Peter Feldman and Douglas Dziak said in a statement that they are tasking CPSC staff with investigating “the companies’ safety and compliance controls; relationships with third-party sellers and consumers; and any representations they make when products are imported” to determine if the

Consumer 162
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Macy’s Set To Close 55 Stores by the End of 2024

RetailWire

Macy's continues its quest to close underperforming stores.

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Temu and Shein packages are flooding delivery networks. Will the surge persist?

RetailDive

Parcel carriers are counting on the e-commerce companies to adapt to any potential de minimis changes, as many have come to rely on the added volume.

eCommerce 111
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Bath and Body Works To Launch Generative AI Fragrance Finder

RetailWire

The use of this AI tool should elevate the brand when it comes to customer satisfaction.

Customer 110
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Walgreens sued by shareholder amid plummeting stock price

RetailDive

The company’s top directors — including CEO Tim Wentworth and CFO Manmohan Mahajan — allegedly breached their fiduciary duty by inflating Walgreens’ performance projections.

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Pentaleap and Home Depot Partner To Revolutionize Home Improvement Retail Advertising

RetailWire

Pentaleap Inc. has announced a strategic partnership with Orange Apron Media, The Home Depot’s retail media division.

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Amazon tech to automate 10 new campus c-stores

RetailDive

The company said it expects to put its technology in more stores in 2024 than in any year previously.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Subway Launched These New Menu Items in Canada This Week

RetailWire

Subway has launched 10 new items on its menu in Canada.

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Nordstrom family group offers $3.8B to go private

RetailDive

CEO Erik Nordstrom and his brother, President Pete Nordstrom, have teamed up with other family members as well as retail conglomerate El Puerto de Liverpool.

Other 100
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Einstein Bros. Bagels Unveils New Fall Flavor Combo

RetailWire

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

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While others falter, Dick’s stays strong with 8% sales growth

RetailDive

CEO Lauren Hobart said the retailer continues to thrive thanks to long-term investments in product assortment, customer experience and stores.

Other 98
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Southwest Airlines Brings Back Companion Pass BOGO Promotion

RetailWire

Its BOGO time at Southwest, so pick the person you want to take that free flight with.

Travel 98
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Mango extends e-commerce operations to 12 new markets

RetailDive

The company also named Marlies Hersbach as its new e-commerce executive director as its online business accelerates.

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Costco Members Face Higher Annual Fees as Price Hike Takes Effect

RetailWire

To stay active, Costco Gold Star members will pay $5 more per year.

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After a puzzling past few months, Foxtrot returns this week

RetailDive

The retailer, which abruptly ceased operations earlier this year, will reopen its store in Chicago’s Gold Coast neighborhood on Thursday.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Introduction: The Role of Similar or Like-Matching in Price Optimization

Wiser

In the world of price optimization, a business’s ability to accurately match products across platforms directly impacts its capacity to monitor and act on price intelligence. The better an organization is at finding and tracking the right product matches, the better its analysis, and eventual product positioning will be. Further, product matching isn’t just about identifying products; it directly influences price intelligence by improving the accuracy and relevance of the products you comp

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Bath & Body Works’ semi-annual sale ‘fell short of our expectations’

RetailDive

As a result, the company is evaluating its approach to the event, including the timing, marketing and messaging.

Events 89
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Spar South West’s FareShare partnership distributes equivalent of 32,000 meals

TalkingRetail

Spar South West’s primary distributor, Appleby Westward, is reporting an impact on the fight against food waste and hunger in its trading area thanks to its partnership with FareShare South West and Gregorys Logistics.

Retail 64
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Mango Opens New Store at Lakeside Shopping Centre as Part of UK Expansion

365 Retail

Lakeside Shopping Centre has announced the opening of a new Mango store, bringing one of Europe’s leading fashion retailers to the Essex shopping destination. The new 440-square-metre store is designed to embody Mango’s “New Med” concept, offering shoppers a Mediterranean-inspired retail experience that emphasises modern design and sustainability. The “New Med” concept, central to Mango ‘s latest store design, draws inspiration from the Mediterranean, blending traditional and natural mater

Fashion 59
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.