Retail TouchPoints

SEPTEMBER 4, 2024

Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of declining foot traffic. Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.

Retail 236

Retail Banking Supplies Mobile 236

Forrester eCommerce

SEPTEMBER 4, 2024

The Forrester Wave™: Revenue Orchestration Platforms, Q3 2024, provides a comprehensive market evaluation of the ROP category, highlighting how these platforms integrate sales engagement, conversation intelligence, and revenue operations to enhance frontline productivity and buyer interactions through AI capabilities.

Operations 284

Operations Marketing Technology 284

My Wife Quit Her Job

SEPTEMBER 4, 2024

In this episode, Toni and I dive into the strategies that successful businesses use to turn first-time buyers into loyal repeat customers. You’ll learn practical, no-nonsense tips for building stronger customer relationships and increasing repeat sales. Whether you’re just starting or looking to refine your approach, these insights will help you boost your bottom line and create lasting customer loyalty.

Customer 240

Customer Customer Loyalty eCommerce 240

Forrester eCommerce

SEPTEMBER 4, 2024

Recently a client asked, “What are some common mistakes that vendors make when running partner or customer advisory boards?” They wanted to improve their advisory board experience and were looking for tactical help. Amy Bills and I collaborated to produce a list of common operational missteps, grouped into three categories.

B2B 265

B2B Customer Operations Improvements 265

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Retail

Retail TouchPoints

SEPTEMBER 4, 2024

Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. The chain now has a smaller store footprint of approximately 1,300 stores , down from 2,100 prior to the retailer’s October 2023 bankruptcy. As part of this new chapter the retailer has named CFO Matt Schroeder as its new CEO, succeeding Jeffrey Stein, who has stepped down as CEO and Chief Restructuring Officer.

Operations 246

Operations Improvements Customer Retail 246

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success. Much like hyperscalers deliver an integrated set of infrastructure services, Broadcom is targeting integrating compute, storage, and network resources.

Recommendation 254

Recommendation Channel Operations Technology 254

Forrester eCommerce

SEPTEMBER 4, 2024

In 2024, European banks joined other regions and industries to see a significant drop – a worrying sign with grave business implications.

Banking 284

Banking Other Customer Experience Customer 284

Retail TouchPoints

SEPTEMBER 4, 2024

Amazon ’s Just Walk Out (JWO) cashierless technology has found a welcoming home in sports stadiums, a trend that will continue this fall, with a total of 14 new stores joining those already in place at Lumen Field in Seattle and Commanders Field outside Washington, D.C., as well as Baltimore’s first JWO store at M&T Bank Stadium. In May 2023 events venues including Six Flags also began using the JWO technology.

Technology 230

Technology Payment Services Banking Clothing 230

Forrester eCommerce

SEPTEMBER 4, 2024

Technology 242

Technology 242

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 billion. The retailer’s board of directors confirmed that the group, led by Erik and Pete Nordstrom — currently CEO and President, respectively — have offered $23 per share in cash for all outstanding shares not currently owned by them, other family members or Liverpool.

Retail 225

Retail Department Stores Banking Operations 225

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Customer

RetailDive

SEPTEMBER 4, 2024

The company’s top directors — including CEO Tim Wentworth and CFO Manmohan Mahajan — allegedly breached their fiduciary duty by inflating Walgreens’ performance projections.

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101

Retail TouchPoints

SEPTEMBER 4, 2024

Two commissioners at the U.S. Consumer Product Safety Commission (CPSC) have called for an investigation into the operations of foreign-owned ecommerce sites, with Shein and Temu named specifically. Commissioners Peter Feldman and Douglas Dziak said in a statement that they are tasking CPSC staff with investigating “the companies’ safety and compliance controls; relationships with third-party sellers and consumers; and any representations they make when products are imported” to determine if the

Consumer 162

Consumer eCommerce Operations Information 162

RetailWire

SEPTEMBER 4, 2024

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

Food and Beverages 98

Food and Beverages 98

RetailDive

SEPTEMBER 4, 2024

Parcel carriers are counting on the e-commerce companies to adapt to any potential de minimis changes, as many have come to rely on the added volume.

eCommerce 104

eCommerce 104

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The opportunity for e-commerce merchants in international markets is immense. Data indicates that when international options are available at checkout, merchants see up to 20-60% higher cart conversion and a 128% higher gross merchandise value (GMV) than domestic orders. However, while the opportunities are significant, so are the risks. Without careful planning and strategic partnerships, merchants may face challenges, including high shipping costs, complex customs regulations, and unexpected p

eCommerce

Wiser

SEPTEMBER 4, 2024

In the world of price optimization, a business’s ability to accurately match products across platforms directly impacts its capacity to monitor and act on price intelligence. The better an organization is at finding and tracking the right product matches, the better its analysis, and eventual product positioning will be. Further, product matching isn’t just about identifying products; it directly influences price intelligence by improving the accuracy and relevance of the products you comp

Recommendation 78

Recommendation Fashion eCommerce Social Media 78

RetailDive

SEPTEMBER 4, 2024

Chief Financial Officer Matt Schroeder will take over the CEO post from restructuring officer Jeffrey Stein.

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115

RetailWire

SEPTEMBER 4, 2024

Pentaleap Inc. has announced a strategic partnership with Orange Apron Media, The Home Depot’s retail media division.

Improvements 105

Improvements Retail 105

RetailDive

SEPTEMBER 4, 2024

CEO Erik Nordstrom and his brother, President Pete Nordstrom, have teamed up with other family members as well as retail conglomerate El Puerto de Liverpool.

Other 128

Other Retail 128

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

B2B

RetailWire

SEPTEMBER 4, 2024

The use of this AI tool should elevate the brand when it comes to customer satisfaction.

Customer 110

Customer 110

RetailDive

SEPTEMBER 4, 2024

CEO Lauren Hobart said the retailer continues to thrive thanks to long-term investments in product assortment, customer experience and stores.

Other 94

Other Customer Experience Customer Retail 94

RetailWire

SEPTEMBER 4, 2024

Macy's continues its quest to close underperforming stores.

Department Stores 111

Department Stores 111

RetailDive

SEPTEMBER 4, 2024

Family Dollar customers are leaving for other stores like Walmart, according to analysts, as the banner shrinks its footprint.

Other 96

Other Customer 96

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Retail

RetailWire

SEPTEMBER 4, 2024

Its BOGO time at Southwest, so pick the person you want to take that free flight with.

Travel 98

Travel 98

RetailDive

SEPTEMBER 4, 2024

The retailer, which abruptly ceased operations earlier this year, will reopen its store in Chicago’s Gold Coast neighborhood on Thursday.

Operations 77

Operations Retail 77

TalkingRetail

SEPTEMBER 4, 2024

Spar South West’s primary distributor, Appleby Westward, is reporting an impact on the fight against food waste and hunger in its trading area thanks to its partnership with FareShare South West and Gregorys Logistics.

Retail 64

Retail 64

RetailDive

SEPTEMBER 4, 2024

The company said it expects to put its technology in more stores in 2024 than in any year previously.

Technology 89

Technology 89

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

Management

RetailWire

SEPTEMBER 4, 2024

Subway has launched 10 new items on its menu in Canada.

Food and Beverages 105

Food and Beverages 105

RetailDive

SEPTEMBER 4, 2024

As a result, the company is evaluating its approach to the event, including the timing, marketing and messaging.

Events 85

Events Marketing 85

TalkingRetail

SEPTEMBER 4, 2024

As chancellor Rachel Reeves prepares to deliver her first Autumn Budget to Parliament next month, retail businesses have been calling out for measures that provide stability and hence will be paying close attention to the likely outcomes of the announcement.

Retail 59

Retail 59

365 Retail

SEPTEMBER 4, 2024

Lakeside Shopping Centre has announced the opening of a new Mango store, bringing one of Europe’s leading fashion retailers to the Essex shopping destination. The new 440-square-metre store is designed to embody Mango’s “New Med” concept, offering shoppers a Mediterranean-inspired retail experience that emphasises modern design and sustainability. The “New Med” concept, central to Mango ‘s latest store design, draws inspiration from the Mediterranean, blending traditional and natural mater

Fashion 59

Fashion Accessories Apparel Clothing 59

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