Fri.May 24, 2024

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Promise Keeping Is Key To Building Customer Trust  

Forrester eCommerce

Earlier this month at Forrester’s B2B Summit, there were a couple of common threads that ran through the keynotes: the need to 1) put the customer at the center of everything we do and 2) break down silos between cross-functional teams – aligning to enable buyer and customer value.

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#RICE24 Solution Spotlight: Shopify Creates a Unified Commerce Platform for Merchants

Retail TouchPoints

Up to 60% of merchants say reducing friction between in-store and online is a top priority. To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

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Announcing The Enterprise Architecture Management Suites Landscape, Q2 2024

Forrester eCommerce

Enterprise Architecture Management Suites Are An Architect’s Ally Enterprise architecture management suites (EAMSes) are fundamental to running a successful architecture practice. EAMS tools are being used to help architecture teams manage architecture risk, reduce cost, and support organizations in proactively managing their technical debt.

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Federal Watchdog Institutes Consumer Protections for BNPL Purchases

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

Consumer 264
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Im Juni: Forrester stellt die wichtigsten 10 Emerging Technologies für 2024 vor

Forrester eCommerce

Wir haben unsere Auswahl abgeschlossen. (Und ja, die überwältigende Welle von KI-Technologien hat unseren Auswahlprozess beeinflusst). Erfahren Sie, was sich in diesem Jahr in unserer Analyse geändert hat und was Sie erwarten können.

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Wayfair Opens First Large-Format Store Outside Chicago

Retail TouchPoints

Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Image courtesy Wayfair Wayfair opened the doors of its first large-format store on Thursday in Wilmette, Ill., just outside of Chicago, marking a brick-and-mortar milestone for t

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Droopy Dog or Contagious Cat? Call New Walmart+ Telehealth Vet Service

Retail TouchPoints

Walmart+ has added a new membership benefit designed to appeal to the more than 75% of its members who are pet owners: 24/7 veterinary telehealth services offered in partnership with Pawp. The retailer piloted the offering last year and it became the loyalty program’s most successful limited-time offer of 2023. Key features of Pawp for Walmart+ members include: Free pet telehealth service, saving members $99 annually on the cost of a standalone Pawp membership; Expert support from a team includi

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Ollie’s wins bankruptcy bid for 11 former 99 Cents Only Stores

RetailDive

The acquisition of the Texas stores appear to support Ollie's plans to expand its brick and mortar footprint.

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The Importance of Product Returns Intelligence For E-commerce

lateshipment

Not all e-commerce orders are successful with the delivery being made. Some products have issues that are revealed only when the package is opened, some customers often end up becoming unhappy with the product or delivery, etc. Mind you, these are not isolated incidents, 30% of all e-commerce orders are returned by consumers (2x -3x more than brick-and-mortar rates).

eCommerce 130
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Target adds 1K summer items in affordability push

RetailDive

In an attempt to draw in budget-sensitive shoppers, product prices start at $1 and more than half of the assortment is less than $15.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Flair Remakes Product Photography

Practical eCommerce

The 2022 startup deploys AI models to provide virtual scenes and settings for existing photos. The post Flair Remakes Product Photography appeared first on Practical Ecommerce.

eCommerce 122
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VF names new CFO, still feels revenue slump as it considers selling assets

RetailDive

Declining performance of the Vans brand continued to weigh on the apparel and footwear conglomerate’s Q4 earnings despite various transformation programs.

Apparel 119
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Guardant’s Blood Test for Colorectal Cancer Gets FDA Adviser Approval

RetailWire

Guardant received support in a 7-to-2 vote.

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Wilson signs WNBA rookie Caitlin Clark

RetailDive

As part of the deal, the sporting goods brand will partner with the athlete on a signature basketball line celebrating her legacy.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Waymo Safety Probe Turns Up More Incidents

RetailWire

The National Highway Traffic Safety Administration (NHTSA) has uncovered nine additional incidents involving Waymo's self-driving vehicles, raising fresh concerns about their safety and performance. This development comes after the U.S. auto safety regulator initiated an investigation earlier this month following 22 reports of Waymo's robotaxis displaying potentially hazardous driving behavior.

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Rothy’s launches on Amazon

RetailDive

The sustainable shoe brand is adding its signature products to the online retailer as it looks to broaden its reach.

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How To Infuse AI Into the DNA of Your Product Content Strategy | Salsify

Salsify

Infusing artificial intelligence (AI) into your content strategy can shorten workflows, save hundreds of hours of manual labor, and improve time to market.

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The Weekly Closeout: E.l.f. Beauty reports $1B in net sales and Wayfair opens its first large-format store

RetailDive

The cosmetics brand increased sales 77% year over year, while the DTC furniture company debuted a store in Wilmette, Illinois.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Mastering WordPress SEO: A Beginner’s Step-by-Step Guide for 2024

Digital Doughnut

In today’s digital age, having a strong online presence is essential for any business. WordPress, one of the most popular content management systems (CMS), powers millions of websites around the globe. However, simply having a WordPress site isn't enough to attract visitors—you need to optimize it for search engines to ensure it ranks well in search results.

SEO 75
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DoorDash expands Ulta Beauty offering

RetailDive

The partnership now includes on-demand delivery from the beauty retailer across all 50 states.

Retail 110
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Castore Opens First London Outlet at The O2

365 Retail

Outlet Shopping at The O2, owned and operated by AEG Europe and Crosstree Real Estate , has welcomed premium sportswear brand, Castore , marking the debut of its first outlet store in London. This addition enhances the retail destination’s already impressive array of sportswear offerings. Castore, known for its advanced engineering and unique technical fabrics, has opened a 1,302 sq ft store adjacent to luxury fashion brand Reiss on the upper level of the outlet.

Fashion 64
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Google To Invest $350 Million in India’s Flipkart

RetailWire

In a strategic move poised to shake up the Indian e-commerce landscape, Alphabet's Google is set to acquire a minority stake in Flipkart, the Walmart-backed retail giant.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Lightspeed POS Review

Korona

Comprehensive Lightspeed POS review covering features, pricing, pros and cons. Read on to learn more about Lightspeed POS system.

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Coca-Cola Invests $330M in New Birmingham, Alabama Campus

RetailWire

The Coca-Cola Company will complete the campus in three years.

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New Go Local stores welcome customers in Walsall

TalkingRetail

An experienced Walsall convenience retailer has re-launched two existing stores to become Go Local Extra and Go Local fascia stores. With more than 40 years in the trade, Pete Khela operated under the Costcutter fascia for 30 years.

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Netflix’s Latest Engagement Report Shows a Drop in Viewership for Its Top Series and Movies

RetailWire

While Netflix continues to produce popular content, the success of its hits varies widely, according to the latest engagement report.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Separate offence for assaulting store staff looks set to be another casualty of snap election call

TalkingRetail

Changes to the law to make assaulting a shopworker in the course of their job a standalone criminal office look likely to be shelved as a result of the snap general election called by prime minister Rishi Sunak earlier this week.

Retail 52
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Southwest Airlines Will Now Appear in Google Flights Searches

RetailWire

Passengers can find flights for the popular airline on the Google Flights search aggregator.

Travel 52
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Lifestyle Favorites: Etsy’s Top Items That Are Selling Out Fast

365 Retail

In today’s world, shopping online has become a part of our daily routine. With e-commerce platforms to choose from, finding one-of-a-kind handmade items is easier than ever. Among these platforms, Etsy shines as a go-to spot for individual sellers to showcase their talents and run businesses. Join us as we take a look at some of the selling items on Etsy that are quickly flying off the shelves.

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Gas Prices Go Down During Memorial Day Weekend

RetailWire

As Memorial Day weekend approaches, gas prices are dipping slightly, offering some relief to millions of travelers.

Travel 52
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.