UpSellIt

JANUARY 9, 2025

Building a messaging strategy that combines both email and SMS can be a powerful way to connect with shoppers and drive conversion, as each channel provides distinct advantages. Email allows space for more personalization and visuals, while SMS marketing delivers quick, attention-grabbing updates directly to shoppers phones. When used together, email and SMS can create a seamless communication experience that engages shoppers at key moments in their journey.

Channel 78

Channel Shipping Costs Outdoor Mobile 78

Retail TouchPoints

JANUARY 9, 2025

Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 242

Outdoor Consumer Fulfillment Definition 242

Forrester eCommerce

JANUARY 9, 2025

Are you a CX leader at a company using Net Promoter Score (NPS)? Then you must be the most knowledgeable person onhow exactly a change in NPS affects your organizations key business metrics. Only then can you answer these super important questions: Where to focus?

Improvements 195

Improvements Customer 195

Retail TouchPoints

JANUARY 9, 2025

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. In fact, a recent report estimated there were more than $300 billion in retail ecomm sales in Q3 2024 alone. With that success comes a highly competitive market filled with brands fighting to claim – and retain – market share.

Customer 244

Customer Marketing Social Media Customer Data 244

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Forrester eCommerce

JANUARY 9, 2025

Do You Know What Your Energy Takers And Energy Givers Are? Knowing what your energy givers and energy takers are is an important step in managing your personal energy and productivity. Energy takers are too much screen time, overthinking, clutter and mess, dehydration, sitting for too long, and setting unrealistic goals.

Customer 195

Customer Management 195

Retail TouchPoints

JANUARY 9, 2025

Amazon has unveiled a new offering, the Retail Ad Service , which will allow any retailer to easily offer advertising on their digital platforms using the same technology that powers ads on Amazon.com. The service, which is built on the Amazon Web Services (AWS) cloud infrastructure, enables online retailers to show product ads on their search, browse and product pages.

Retail 219

Retail Technology Information Operations 219

Retail TouchPoints

JANUARY 9, 2025

Barnes & Noble will open approximately 60 stores this year, according to reporting in the Financial Times (FT). The retailer, owned by Elliott Investment Management along with the UK bookseller Waterstones , opened 57 stores in the U.S. and 12 in the UK last year. The retailer currently operates 650 stores. Waterstones Managing Director James Daunt, who also leads Barnes & Noble, told FT that last year represented a really significant expansion, and that the company plans to do that or m

Management 211

Management Operations Retail 211

Forrester eCommerce

JANUARY 9, 2025

One of the largest insurance and financial services providers in the US, Nationwide offers a diverse portfolio of products and services to both consumers and businesses. Because most sales are generated through intermediaries, Nationwide has employed marketing mix modeling (MMM) to measure marketing performance for nearly a decade.

Marketing 195

Marketing Financial Services Consumer B2C 195

Retail TouchPoints

JANUARY 9, 2025

JCPenney and SPARC Group, which holds a portfolio of brands including Aropostale, Brooks Brothers, Eddie Bauer, Lucky Brand and Nautica , have formed a joint venture in an all-equity transaction to create Catalyst Brands. The new company launches with more than $9 billion in revenue, 1,800 store locations and 60,000 employees. Catalyst Brands also has sold the U.S. operations of Reebok and is exploring strategic options for Forever 21 soperations.

Apparel 180

Apparel Supplies Fashion Outdoor 180

Salsify

JANUARY 9, 2025

For years, digital marketers focused on landing on the first page of ecommerce search results, convinced that customers wouldnt scroll to the next page. But that line of thinking has become outdated as shopper behavior evolves.

eCommerce 107

eCommerce Marketing Customer Consumer 107

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JANUARY 9, 2025

NRF 2025: Retails Big Show will return to New York Citys Javits Center January 12-14, with attendees from all over the globe converging on the Big Apple to visit the more than 1,000 exhibitors and attend the 175 sessions, starting with AI and continuing through the entire retail alphabet. Last years show drew approximately 40,000 attendees. High-profile speakers at the 2025 event will include: Tracee Ellis Ross, Founder, Pattern Beauty ; Pete Nordstrom, President, Nordstrom ; Joshua Schulman, CE

Retail 192

Retail Presentation Events Customer Experience 192

RetailDive

JANUARY 9, 2025

The new entity features other labels owned by Authentic Brands Group and run by Sparc Group. Investors include Shein and mall REITs Simon and Brookfield.

Operations 104

Operations Other 104

Retail TouchPoints

JANUARY 9, 2025

[Editors note: I sat down with the folks at PAN, our co-host for an exclusive event that will take place Monday, Jan. 13 from 6 to 8 p.m. at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. Read on to take a look at the issues we plan to watch and cover onRetail TouchPoints. Adam Blair] Reflections on AI Use Cases PAN: Dont expect to walk by any vendor booths at NRF next week without having them tell you about their latest AI off

Supplies 169

Supplies Shipping Costs B2C Channel 169

FastSpring

JANUARY 9, 2025

With changes to legislation in the EU and lawsuits in the U.S., the future of monetizing your game direct to consumer looks brighter than ever. That said, you might be wondering what strategies work within the confines of today’s rules and if it’s even possible to earn 50% or more of your game’s revenue through D2C. In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and A

Games 89

Games Payments Mobile Merchant Services 89

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

Wiser

JANUARY 9, 2025

The Challenge A global confectionery manufacturer in Australia ran monthly half-price promotions at key retailers, aiming to boost impulse purchases by placing discounted products in high-traffic areas like aisles and gondola ends. However, sales consistently fell short of expectations. The brand suspected that stockouts were undermining the effectiveness of their campaigns, especially during peak weekend shopping periods.

Improvements 78

Improvements Retail 78

365 Retail

JANUARY 9, 2025

In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.

Shopify 59

Shopify eCommerce Multi-channel Social Media 59

RetailDive

JANUARY 9, 2025

The tween category was a staple for brands like Wet Seal and Delia’s, that have since faded from the spotlight as stores didn't keep up with the changing needs of new generations.

Retail 74

Retail 74

Practical eCommerce

JANUARY 9, 2025

This installment includes updates on marketplaces, supply chain platforms, shipping, returns, cross-border payments, and AI-generated product videos. The post New Ecommerce Tools: January 9, 2025 appeared first on Practical Ecommerce.

eCommerce 67

eCommerce Supplies Shipping 67

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B2C

RetailDive

JANUARY 9, 2025

The retailer will price more than half of the products under $10 and hundreds will be exclusives.

Retail 72

Retail 72

TalkingRetail

JANUARY 9, 2025

The Hancocks depot in Loughborough is due to reopen on Friday after being flooded earlier this week. The store, and World of Sweets head office which is located next door, were submerged under water after the River Soar broke its banks.

Banking 66

Banking Retail 66

RetailDive

JANUARY 9, 2025

More than 400 employees will be let go as part of the decision. CEO Eric Artz said the 40-year-old experiences division was unprofitable.

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TalkingRetail

JANUARY 9, 2025

Retail technology company Jisp has launched Jisp Intelligence to capitalise on AI trends and provide actionable data and consumer insights reporting to help businesses meet the needs of the modern shopper.

Technology 52

Technology Consumer Retail 52

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Practical eCommerce

JANUARY 9, 2025

AI-powered platforms transform a decades-old pricing practice. The post Ecommerce Benefits of Dynamic Pricing appeared first on Practical Ecommerce.

eCommerce 60

eCommerce 60

RetailWire

JANUARY 9, 2025

Delta Air Lines is partnering with Uber and Google, while also launching its Delta Concierge AI assistant.

Travel 59

Travel Technology 59

RetailDive

JANUARY 9, 2025

This is the private equity firm’s third acquisition in 18 months, following previously announced deals with Draper James and Outdoor Voices.

Outdoor 54

Outdoor 54

RetailWire

JANUARY 9, 2025

Walmart's Wellness Day will take place on Saturday, Jan. 11.

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52

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailDive

JANUARY 9, 2025

As a potential ban looms, brands like Nike and E.l.f. Beauty are leveraging the social media platform to win over Gen Z.

Social Media 52

Social Media Customer 52

RetailWire

JANUARY 9, 2025

Peet's Coffee is joining the high-protein bandwagon.

Food and Beverages 52

Food and Beverages Retail 52

Fabric Blog

JANUARY 9, 2025

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

Demo 52

Demo Books Fulfillment Channel 52

RetailWire

JANUARY 9, 2025

“Smart tires” will soon be on your new car. New tech from Goodyear puts sensors in tires to detect slick roads.

Automotive 52

Automotive Technology 52

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing