Fri.Nov 29, 2024

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Lesson from APAC: Social Commerce is Not One-Size-Fits-All

Retail TouchPoints

For the last half decade, U.S. and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. The “if” and “when” are now clear. TikTok, Instagram, YouTube and others have enabled in-app purchasing during videos and livestreams (the most popular flavor of social commerce in APAC) that WeChat, Taobao, Douvin and ot

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Data provider selection depends on the entire revenue ecosystem working together

Forrester eCommerce

Selecting a new marketing and sales data provider requires planning and coordination across the revenue ecosystem and revenue operations has a key role to play.

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Scotmid and Scoffable Partner to Launch Grocery Delivery Across Scotland

365 Retail

Scotmid and West Lothian based delivery platform, Scoffable, have announced an exciting new partnership that brings a fresh approach to grocery delivery across Scotland. This collaboration marks a significant milestone for Scoffable, a West Lothian-based platform known for transforming the takeaway experience, as it ventures into the grocery market for the very first time.

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CX Is Not A “Project”: Lessons from Forrester’s 2024 Customer Obsession Awards EMEA

Forrester eCommerce

As Q4 nears its end, companies reflect on their achievements and prepare strategies for the coming year. This reflection is critical, as Forrester’s CX Index 2024 shows: CX Index scores have dipped across the board. In this context, I urge you to remind everyone in your organization: “CX is not a project.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Cotswold Company Partners with John Lewis to Expand Omnichannel Presence

365 Retail

The Cotswold Company , a premium handcrafted furniture and homeware brand, has announced a partnership with John Lewis. This collaboration marks the launch of select Cotswold Company products on the John Lewis website and in-store at the iconic Peter Jones department store in London. Founded in 1996 in the heart of the Cotswolds, the Cotswold Company has become known for its thoughtfully designed and durable furniture.

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5 Simple Ways To Elevate Customer Perception Without Breaking The Bank

RetailMinded

When you’re on a budget, every small method of improving customer experience counts. Quality doesn’t have to mean expensive; you can make thoughtful, affordable upgrades to give you an edge and impress your customers without spending more than you can afford. Here are 5 simple, budget-friendly ways to boost how customers perceive your brand and add a touch of luxury to your products or services.

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Unilever presents new snackable Magnum Bonbon

TalkingRetail

Unilever has launched a new snacking format, Magnum Bonbon, to encourage new ice cream occasions, such as big nights in and the sofa snacking moment. Magnum Bonbon is available now in three flavours: White Chocolate & Cookie, Salted Caramel & Almond and Gold Caramel Billionaire.

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Waitrose Opens First New Store in Six Years in Hampton Hill

365 Retail

Waitrose has opened its first new store in six years, bringing a convenience-focused shop to Hampton Hill, southwest London. The store, which opened its doors today, marks a significant milestone for the retailer as it renews efforts to expand its own estate of smaller-format shops. The Hampton Hill store spans 3,000 sq ft and becomes the 47th Waitrose-operated convenience location.

Events 64
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Food a rare bright spot in consumer spending intentions, says BRC

TalkingRetail

Consumer confidence has worsened after the budget but food sales might be one of the few areas to enjoy increased spending, according to the latest British Retail Consortium (BRC) consumer sentiment monitor.

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House of Sunny and Unlock Collaborate for Exclusive Pizza Party in Hackney

365 Retail

Fashion meets food this December as House of Sunny partners with east London’s Unlock to host the “House of Sunny Pizza Party!” in Hackney Wick. Running from 5–15 December 2024, the event promises to unite bold fashion, art, and gourmet pizza in a unique multi-sensory experience. The collaboration transforms Unlock’s industrial-chic venue into a retro-inspired playground curated by House of Sunny, the cult UK fashion brand known for its sustainable and vibrant designs.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Newsagents ‘extinct by 2035’

TalkingRetail

Newsagents will be extinct by 2035 if current rates of decline continue, according to a business insurer. Calculations from the company Simply Business were made on a wide range of different high street businesses that are shutting in significant numbers.

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Thanksgiving Spending Spree: US Consumers Set New Shopping Record in 2024

RetailWire

Thanksgiving saw U.S. consumers spending freely.

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Scottish co-op group signs deal with home delivery specialist

TalkingRetail

Scotmid, Scotland’s biggest independent co-op, has linked up with food delivery service Scoffable to deliver groceries to customers. The partnership is Scoffable’s first venture into grocery delivery rather than its core speciality of take-away food.

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Entrepreneur on Business and Divorce

Practical eCommerce

The co-owner of Lori Beds opens up on business, divorce, children, and more. The post Entrepreneur on Business and Divorce appeared first on Practical Ecommerce.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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FSA about-turn on hygiene score reforms

TalkingRetail

The Food Standards Agency (FSA) has stepped back from controversial proposals to allow bigger food stores to run their own food safety inspections. The FSA had been considering changes that would have given the biggest food businesses control over the ‘scores-on-the-doors’ food hygiene ratings.

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KFC Is Reportedly Debuting Lickable Wrapping Paper. Here’s What We Know.

RetailWire

KFC is reportedly coming up with a new innovation.

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Unilever presents new snackable Magnum Bonbon

TalkingRetail

Unilever has launched a new snacking format, Magnum Bonbon, to encourage new ice cream occasions, such as big nights in and the sofa snacking moment. Magnum Bonbon is available now in three flavours: White Chocolate & Cookie, Salted Caramel & Almond and Gold Caramel Billionaire.

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Major Food Supplier for Pepsi & Kraft Heinz Foods Files for Chapter 11 Bankruptcy Protection

RetailWire

The food supplier filed the petition in Texas.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Waitrose set to re-start convenience expansion

TalkingRetail

Waitrose is planning a renewed push into the convenience market after opening its first store in six years in Hampton Hill, south-west London. The retailer said it was also building on its existing partnerships with Welcome Break and Shell to add more c-stores.

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Kroger & Albertsons Have Been Sued for Collusion Against the Worker’s Union. Here Are the Details.

RetailWire

Kroger and Albertsons are back in hot water.

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Lightspeed POS Pricing: Monthly Subscription Cost, Payment Processing Fees, Hardware Costs, And More

Korona

The post Lightspeed POS Pricing: Monthly Subscription Cost, Payment Processing Fees, Hardware Costs, And More appeared first on KORONA POS.

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Major Papa Johns Franchisee Stake Purchased by Popular Las Vegas Raiders Star

RetailWire

Maxx Crosby now owns a major Papa Johns stake.

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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Up to £10,000 for retailers who sell lottery tickets to the biggest winners

TalkingRetail

Retailers who sell high-value winning lottery tickets are to be given cash prizes themselves – as long as the ticket holder is happy to reveal details of their win.

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Dunkin’ Giving Away Free Doughnuts from Now Until Christmas Day

RetailWire

Dunkin' is getting ready for the holidays.

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IKEA Unveils ‘Hus of FRAKTA’ Pop-Up on London’s Oxford Street

365 Retail

IKEA has launched a luxury pop-up experience, ‘Hus of FRAKTA’, on Oxford Street, London. The pop-up celebrates the brand’s iconic blue FRAKTA bag and will remain open until March 2025. Located at 216 Oxford Street, the pop-up is situated next to IKEA’s forthcoming flagship store , which is set to open in spring 2025. The FRAKTA bag, priced at just 75p, has transcended its original purpose as a shopping carrier to become a cultural icon.

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Artificial Intelligence in Retail Market Projected To Hit $164 Billion by 2030: AI Is Here To Stay

RetailWire

Artificial intelligence (AI) tools are becoming commonplace in retail.

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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Nisa turns Black Friday pink

TalkingRetail

Nisa’s charity, Making a Difference Locally (MADL), has launched an alternative to Black Friday to celebrate the contribution its retailers make to their communities.

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The Container Store Could Soon Close as It Stares Down Bankruptcy

RetailWire

The Container Store may be facing bankruptcy.

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FARM Rio Brings the Spirit of Brazil to Marylebone Village with New London Store

365 Retail

Brazilian fashion brand FARM Rio has opened its second London store, this time in the heart of Marylebone Village. Known for its colourful designs inspired by the lush landscapes of Brazil, FARM Rio has created a retail space that blends its vibrant identity with the charm of its new London neighbourhood. Designed by renowned Brazilian architect Renata Gaia , the store captures the essence of Brazil’s rich fauna and flora, offering visitors an immersive experience that bridges art, nature, and f

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Olive Garden Is Test-Piloting Delivery Options With Uber Direct

RetailWire

Olive Garden is trying to get into the delivery game.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.