The Product of Places: The Secret Equation to Convening Consumers
Retail TouchPoints
APRIL 17, 2024
Everywhere I go, business leaders ask me, “What’s the next big thing in retail?” Understandably, they’re looking for a leg up on the competition and are intrigued by the latest roving robot and AI technologies. But instead of running after the same moving target everyone else is chasing, a smarter question for leaders to ask is, “What’s missing in society, and what do people feel they’re lacking in their lives?
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