Forrester eCommerce

JULY 23, 2024

Enterprises experimenting with generative AI (genAI) are prioritizing use cases that enable internal and external users to better retrieve information they need, be it data, how-to pages, corporate policies, or return policies. Retrieval-augmented generation (RAG) is now the most common underlying approach for building this type of large language model (LLM)-based enterprise knowledge-retrieval application.

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Information 430

Retail TouchPoints

JULY 23, 2024

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

Technology 294

Technology Blog Channel Marketing 294

Forrester eCommerce

JULY 23, 2024

GitLab is a leading platform for version control, continuous integration and delivery (CI/CD), and collaboration. With its robust features and security focus, GitLab has gained a loyal user base and has become a go-to solution for enterprise developers worldwide.

Customer 411

Customer Information Technology Operations 411

Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

eCommerce 290

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

JULY 23, 2024

Do executives understand generative AI (genAI) better than consumers do? Nope — apparently not. Our research shows that among consumers, generative AI is poorly understood or not at all (see The State Of Consumer Usage Of Generative AI, 2024).

Consumer 284

Consumer Information Customer Experience Technology 284

Retail TouchPoints

JULY 23, 2024

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not to mention that many retailers ( Amazon , Walmart , Target and American Eagle Outfitters , to name a few) have cut out the middle man and are handling the last mile themselves.

Merchant Services 289

Merchant Services Shipping Costs Supplies Fulfillment 289

Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for.

eCommerce 278

eCommerce Technology Consumer Retail 278

Forrester eCommerce

JULY 23, 2024

The recent CrowdStrike incident that affected over eight million Microsoft systems, including those in hospitals, banks, emergency response centers, and airports, is likely to be the largest IT outage in history.

Banking 259

Banking Management 259

Retail TouchPoints

JULY 23, 2024

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience. New benefits of the Lids Access Pass program include: An updated online portal that makes it easier for members to manage their account; Members can now tailor their experience by selecting their favorite teams, checking rewards balances and upgrading their membership with a simple click; and Premium members now earn double points, get a birthday gift and enjoy early

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Gifts Management Customer 264

Forrester eCommerce

JULY 23, 2024

From June 10th to 12th Accenture hosted clients, consultants, analysts and SAP staff in Cannes for the 25th Accenture SAP Leadership Council. The event was focused on the EMEA region as this represents the largest segment of Accenture’s global SAP practice.

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Events Customer 259

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JULY 23, 2024

Best Buy has unveiled a sweeping set of changes to its brand identity and strategy that include new branding and a new holographic spokes “person,” as well as tech and store experience enhancements. “Our customers are at the heart of all we do, and the role they want us to play in their lives and with technology has evolved,” explained the retailer in a statement. “ They don’t always need us to be the expert anymore.

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Technology Channel Customer Information 264

Forrester eCommerce

JULY 23, 2024

Before 2022, software development primarily focused on reliability and functionality testing, given the predictable nature of traditional systems and apps. However, with the rise of generative AI models, the concept of model and AI alignment has become increasingly crucial.

Technology 259

Technology Customer 259

Retail TouchPoints

JULY 23, 2024

Levi Strauss & Co. (LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Levi’s first announced the pivot in 2022 , and since that time ecommerce has been growing at “a healthy pace,” according to a company blog post. Ecommerce sales were up 13% last year and are up 19% as of the second quarter of this year.

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Improvements eCommerce SEO Channel 263

Forrester eCommerce

JULY 23, 2024

What do discrimination, harmful content, unexpected outcomes, and catastrophic business failure have in common? They are all potential consequences of misaligned AI. They are also largely avoidable. Misaligned AI erodes trust among employees, customers, government and other stakeholders, and trusted AI will hold the key to enterprise AI success.

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Other Customer 259

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Now that we’re halfway through the year, we thought it would be an ideal time to revisit some of the report’s top predictions and conduct a status update of sorts, by asking: Have certain trends taken shape and influenced industry progress?

Consumer 263

Consumer Games Retail Other 263

Forrester eCommerce

JULY 23, 2024

Kommen die personal genAI-Agenten also wirklich und wie werden sie sich auf das Verbraucherverhalten auswirken? In diesem Beitrag erhalten Sie Updates und Einblicke in das „Zeitalter der Agents“.

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Groove

JULY 23, 2024

In recent years, consumer comfort in ordering perishable goods has exponentially increased. As eCommerce becomes mainstream in this vertical, merchants have a unique opportunity to capitalize on increased demand. In this blog, we will be describing the rules and requirements that eCommerce merchants need to follow before sending their perishables items directly to their customers’ front doors.

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Shipping Costs Merchant Services eCommerce Shipping 195

Forrester eCommerce

JULY 23, 2024

Dank meiner persönlichen Erfahrungen und meiner Leidenschaft für E-Commerce habe ich einige Erkenntnisse gewonnen, von denen ich Ihnen erzählen möchte. Ich werde Ihnen überzeugende Gründe und effektive Strategien aufzeigen, die B2B-Organisationen beherzigen sollten. So können sie diesen Vermarktungsweg zum Vorantreiben ihres Unternehmenswachstums nutzen.

eCommerce 259

eCommerce B2B Blog Marketing 259

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Groove

JULY 23, 2024

The evolving eCommerce landscape is making it increasingly easier for merchants to accommodate to the tech-savvy consumer. With this instant gratification at our fingertips, how do you ensure the products on your BigCommerce store are seen? The short answer: show up! You can't expect customers to purchase something that fails to load on your website.

BigCommerce 195

BigCommerce Merchant Services Recommendation Download 195

Forrester eCommerce

JULY 23, 2024

Digital transformation is a cornerstone of innovation and sustainable growth. The World Economic Forum estimates more than two-thirds of new value creation over the next decade could come from digitally enabled platforms.

eCommerce 243

eCommerce Travel Technology Retail 243

Salsify

JULY 23, 2024

Check out some highlights from the Digital Shelf Summit on how enhanced content helped digital leaders at Samsonite and The Legacy Companies.

Customer 130

Customer 130

Practical eCommerce

JULY 23, 2024

Chanel, Macy's, and H&M are example brands that have left X. Yet the platform remains popular, with high engagement. The post Most Retail Brands Ignore X, per Study appeared first on Practical Ecommerce.

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Retail eCommerce Social Media 116

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailDive

JULY 23, 2024

The closures represent about 13% of its store fleet and come amid a Bloomberg report that the home retailer is prepping to file for bankruptcy.

Retail 126

Retail 126

Practical eCommerce

JULY 23, 2024

Get more done with Custom GPTs for coding, presentations, Excel spreadsheets, research, much more. The post 15 Custom GPTs for Productivity appeared first on Practical Ecommerce.

Customer 112

Customer Presentation eCommerce 112

RetailWire

JULY 23, 2024

Following Google's bid to buy the tech company, Israeli cybersecurity firm Wiz rejected the monumental $23 billion acquisition offer from Google's parent company Alphabet.

Technology 106

Technology 106

RetailDive

JULY 23, 2024

The Southern department store is also collecting about $485 million in new financing, and some of its lenders will have controlling stakes.

Department Stores 112

Department Stores 112

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

RetailWire

JULY 23, 2024

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

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TalkingRetail

JULY 23, 2024

Nestlé’s Caramac brand is available again for a limited time. Caramac was discontinued after 64 years in November 2023, a decision that reached headline news.

Management 98

Management Retail 98

ESW

JULY 23, 2024

A successful flash sale capitalises on FOMO (fear of missing out) to drive traffic, increase sales and move inventory. By utilising limited-time, cannot-be-missed deals, flash sales effectively attract new customers while rewarding existing ones. This here-today, gone-tomorrow tactic generates exceptional results in the ecommerce space. But is a flash sale the right strategy for your business?

Payment Services 78

Payment Services Payments Events Social Media 78

Wiser

JULY 23, 2024

Hello and Welcome! I’m Paul Turner, a member of the Wiser Leadership team, and I’m thrilled to introduce you to our new platform and data science blog series. This series aims to bridge curiosity and knowledge, offering insights and opinions on a wide range of topics that we’re deeply passionate about. What to Expect In this series, we will delve into various fascinating and impactful areas within the realms of data science and e-commerce.

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Blog eCommerce Improvements Recommendation 78

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion