Forrester eCommerce

MARCH 6, 2024

How recently did your company leadership issue a directive implying that the sales team must change their behavior? Not long ago, if yours is like most revenue organizations.

Customer 435

Customer 435

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. Deciding between Klaviyo vs HubSpot will depend on your business goals and needs. The right options can take a lot of the guesswork out of email marketing, automation, and more, leaving you and your team with more time to focus on actually running your business.

Social Media 325

Social Media Customer Data Shopify Management 325

Forrester eCommerce

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change. In 2024, our recommendations fall into three major themes for security leaders: Changing tech.

Recommendation 417

Recommendation Technology Other Management 417

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online. According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 mil

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

MARCH 6, 2024

Read part one of the GenAI Impact On Commerce Tech blog series from Forrester Research principal analyst Emily Pfeiffer and senior researcher Nicole Murgia.

B2C 445

B2C Blog Retail Customer 445

Retail TouchPoints

MARCH 6, 2024

In only its second full year as a public company, Warby Parker generated net revenue of $71.7 million in 2023, 12% higher than the $669.8 million generated in 2022. Additionally, the eyewear retailer increased average revenue per customer 9.3% in 2023, to $287 , and boosted its number of active customers 2.5% , to 2.33 million. Warby Parker, which began life as a pure-play DTC retailer, opened 40 stores in 2023 for a total of 237 and plans to open another 40 stores this year.

Omnichannel 278

Omnichannel Customer Management Retail 278

Retail TouchPoints

MARCH 6, 2024

Canseco’s Market , Harps Foods and Price Chopper have joined the 600+ retail banners using Instacart Storefront to support their ecommerce sites. The solution features built-in catalog services and automated marketing campaigns as well as flexible fulfillment solutions that allow retailers to choose the model that works best for their stores. “We’ve come a long way in our digital journey by launching our app and website powered by Instacart Storefront,” said Alexis Canseco, Manager of Operations

eCommerce 269

eCommerce Fulfillment POS Operations 269

365 Retail

MARCH 6, 2024

Sleep.8, the smart sleep and specialist mattress brand known for its dedication to enhancing sleep solutions globally, has recently augmented its international presence with the opening of new stores in key retail markets including Britain, Portugal , Africa , and Spain. This expansion strategy is further solidified with the launch of a new store in Ferrara Plaza, Portugal, which is set to redefine the sleep solutions shopping experience with its cutting-edge design and customer-focused approach

Retail 104

Retail Accessories Presentation Mobile 104

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. But that doesn’t mean these commerce destinations don’t need a major overhaul. Experts indicate that the root of shopping malls’ “identity crisis” is their inability to effectively leverage data to curate experiences that represent the full scope of consumers’ needs and lifestyles.

Small Business Retail 264

Small Business Retail Events Merchant Services Consumer 264

RIS News

MARCH 6, 2024

The effort is being led by Sophie Kelly, global category director of Tequila for Diageo, and the company’s new Global Breakthrough Innovation Team, a subsidiary within its current Innovation function that launched early this year, with the goal to sh

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102

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Operations

Retail TouchPoints

MARCH 6, 2024

Puma has moved all of its ecommerce operations to Google Cloud in an effort to improve its online experience with enhanced personalization and more efficient data management processes. Puma already has shifted parts of the brand’s ecommerce system, including Puma.com, over to Google Cloud, and plans to consolidate all of its global ecommerce data and workloads in the system.

eCommerce 263

eCommerce Technology Channel Operations 263

Practical eCommerce

MARCH 6, 2024

The fastest-growing publicly-traded ecommerce companies are mostly marketplaces, per Yahoo Finance. The post Charts: Fastest Growing Ecommerce Companies 2023 appeared first on Practical Ecommerce.

eCommerce 99

eCommerce 99

Retail TouchPoints

MARCH 6, 2024

Gap Inc. has partnered with Ambercycle to leverage recycled textiles in products for its Athleta brand beginning in 2026. Ambercycle uses proprietary molecular regeneration technology to turn discarded polyester into Cycora. This is a high-performance material designed to reproduce the quality of virgin-grade polyester while reducing industry greenhouse gas emissions and the need to landfill or incinerate end-of-life textiles.

Fashion 257

Fashion Supplies Apparel Technology 257

RetailDive

MARCH 6, 2024

The retailer will open even more of its Rack stores this year than in 2023, but analysts warned that its full-line business also requires attention.

Retail 115

Retail 115

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Improvements

Retail TouchPoints

MARCH 6, 2024

Growing demand for richer experiences continues to transform the built environment. It’s a distinct shift toward novelty and engagement versus older, more utilitarian models. Expressions of this movement include: Drab office buildings worthy of the sci-fi show Severance giving way to light-filled spaces packed with comfy furniture, quiet nooks and employee-friendly amenities.

Retail 147

Retail Travel Operations Outdoor 147

RetailDive

MARCH 6, 2024

The club retailer is expanding the digital capability’s reach after customer usage surged last year.

Technology 111

Technology Customer Retail 111

RIS News

MARCH 6, 2024

The new program takes effect April 7, stacking three different membership options to offer a suite of benefits via a single interface.

Fulfillment 87

Fulfillment Supplies 87

RetailWire

MARCH 6, 2024

ExxonMobil's CEO, Darren Woods, claims the public is to blame for the world's failure to meet climate goals, stirring up controversy among climate experts.

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75

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RIS News

MARCH 6, 2024

Home furnishing retailer Frontgate is launching its new retail experience, starting with a store in Dallas, TX.

Home Furnishings 85

Home Furnishings Retail 85

365 Retail

MARCH 6, 2024

Sports company PUMA today announced it will deploy Google Cloud’s data, analytics and AI solutions to make its online retail experience more efficient, agile, and more personalized for customers worldwide. This will pave the way for consumer-facing innovations, ranging from generative AI shopping assistants, to virtual try-ons, to AI-driven loyalty programs.

eCommerce 62

eCommerce Technology Customer Experience Recommendation 62

RetailWire

MARCH 6, 2024

A $300,000 flying car, called the Model A, is currently being developed by Alef Aeronautics, a Silicon Valley startup backed by SpaceX as well as Tim Draper, who has also invested in Elon Musk’s SpaceX and Tesla.

Automotive 59

Automotive 59

365 Retail

MARCH 6, 2024

Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, today announced innovative capabilities in its latest release. Powered by its 2022 fundraising and 2023 growth , these capabilities reinforce Akeneo’s commitment to creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. “As we unveil our Spring 2024 release, we’re celebra

Information 62

Information Management Events Channel 62

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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TalkingRetail

MARCH 6, 2024

Multi-site retailer Sudheesh Pallikulangara, whose business Sudi’s Stores has eight sites across the northwest of England, is set to go live with Jisp’s loyalty and rewards Scan & Save app from today (6 March).

Retail 59

Retail 59

RetailDive

MARCH 6, 2024

The retailer’s Gigglescape assortment will include stuffed animals, books and games priced at $20 or less.

Toys 118

Toys Books Games Retail 118

TalkingRetail

MARCH 6, 2024

Westons has launched new Henry Westons Vintage Pear, the sparkling pear cider will join the Henry Westons brand portfolio. “We know there is an untapped market for those looking for a premium pear option.

Marketing 59

Marketing Retail 59

RetailDive

MARCH 6, 2024

The retailer is overhauling most of its namesake and Kids Foot Locker fleet while it invests in new store concepts.

Retail 115

Retail 115

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eCommerce

TalkingRetail

MARCH 6, 2024

Rose Marketing UK partners with Chupa Chups to launch new ambient slush pouches. The new Chupa Chups Slush Pouches offer the taste of Chupa Chups as an ambient frozen slush.

Marketing 59

Marketing Retail 59

RetailDive

MARCH 6, 2024

Sales at the sporting goods company surged 23% last year as Arc’teryx led the technical apparel segment to 45% growth.

Sporting Goods 89

Sporting Goods Apparel 89

RetailWire

MARCH 6, 2024

American Express Co. has recently notified a select group of its cardholders regarding a possible breach of their account details. This breach took place at a merchant processor, although the precise number of affected customers has not been disclosed.

Customer 52

Customer 52

RetailDive

MARCH 6, 2024

The over 30 million Neighbor’s Club members represent more than three-quarters of sales for the retailer.

Supplies 90

Supplies Retail 90

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion