Salsify

JANUARY 2, 2024

Here are 10 ecommerce growth hacks — from quick fixes to long-term strategy adjustments, from website touch-ups to customer engagement enhancements.

eCommerce 145

eCommerce Customer eCommerce Marketing Omnichannel 145

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device

Improvements 282

Improvements Retail Mobile Customer Experience 282

Forrester eCommerce

JANUARY 2, 2024

We’re mere days into 2024, and leaders across sectors and industries are bracing for challenges and tough choices in the months to come. Leaders who know how to use the power of culture will feel the buoyancy of sustained employee trust and happiness.

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Retail TouchPoints

JANUARY 2, 2024

JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ( $140 million) for engaging in monopolistic practices. JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to suppliers that if they sold to JD.com, they would not be allowed to sell on Alibaba.

eCommerce 325

eCommerce Technology Marketing Consumer 325

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

JANUARY 2, 2024

How’s this for a challenge? “We want you to manage IT for the regional offices. Well, part of it. You won’t know who’s working on the other parts. No, there’s no software to knit everything together – we can’t justify the spend. No, we don’t know the overall spend.

Management 243

Management Other B2B Customer Experience 243

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflec

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

JANUARY 2, 2024

Costco workers in Norfolk, Va. have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The 238 -worker group will join more than 18,000 Teamsters at Costco nationwide. Successful unionization efforts in the retail industry have been relatively rare, but they may pick up steam this year following a strong year for labor in 2023, with successful strikes by the United Auto Workers against the Big Three carmakers

Retail 299

Retail Operations 299

Forrester eCommerce

JANUARY 2, 2024

Now that we’re done with a December’s worth of wholesome family enjoyment and good-natured holiday fun, it’s time for our annual retreat to the land of jingling-jangling slot machines and questionable moral decisions. Yes, It’s time for CES in Las Vegas!

Customer Experience 221

Customer Experience Consumer B2C Customer 221

Retail TouchPoints

JANUARY 2, 2024

Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster, more efficient” organization, executives shared during the company’s fiscal 2024 Q2 earnings call. The company plans to trim expenses in ways including simplifying its product assortment , increasing automation and use of technology , and leveraging its scale to drive greater efficiencies across the business, although no details on the form these init

Management 289

Management Technology Marketing Retail 289

Salsify

JANUARY 2, 2024

If you want to build customer loyalty, nailing your product recommendation emails is crucial. This means getting a little more creative than the conventional “Products Recommended for You” email copy.

Recommendation 134

Recommendation Customer Loyalty Customer eCommerce 134

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Over the past three years, the retailer has worked closely with Inter Ikea Group (a group of companies that work to connect Ikea franchisees with appropriate suppliers) as well as Blue Yonder to support the implementation and scale-up of this technology.

Improvements 264

Improvements Games Technology Article 264

Algopix

JANUARY 2, 2024

In the vast and highly competitive realm of Amazon selling, where each transaction is a strategic move in a dynamic chess game, achieving top-line revenue is just the starting point. Beyond the allure of gross sales figures lies the intricate web of net profit margin—a financial metric that not only reveals the health of an e-commerce venture but also serves as a compass for operational efficiency and long-term sustainability.

Shipping Costs 120

Shipping Costs eCommerce Fulfillment Order Fulfillment 120

RetailDive

JANUARY 2, 2024

Discover how traditional retailers are adapting to the digital era and embracing sustainability, leveraging technologies like Hanshow's ESL solutions, AIoT and SaaS to enhance efficiency, reduce environmental impact and meet evolving consumer demands.

Retail 121

Retail Technology Consumer 121

TalkingRetail

JANUARY 2, 2024

The Post Office has published all the latest compensation data relating to victims of the Horizon IT scandal for the year-end 2023. The number of individuals with overturned convictions who have received full and final compensation is 25.

Retail 108

Retail 108

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JANUARY 2, 2024

From new marketing techniques to consumers spending despite inflation, here are the big takeaways from the latest holiday season.

Retail 141

Retail Consumer Marketing 141

Practical eCommerce

JANUARY 2, 2024

Marketers are now tracking a brand's inclusion in ChatGPT responses. The post Does ChatGPT Know Your Company? appeared first on Practical Ecommerce.

eCommerce 115

eCommerce Marketing 115

TalkingRetail

JANUARY 2, 2024

The UK’s small retailers plan to invest in new technology in the year ahead as part of strategies to drive business growth and improve customer experience, according to the latest research from American Express.

Retail 94

Retail Customer Experience Technology Improvements 94

RetailDive

JANUARY 2, 2024

Nari Sitaraman will step down this month after holding the role since 2021. Eric Picard, vice president of product management, will take on the CTO responsibilities.

Technology 111

Technology Management 111

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailWire

JANUARY 2, 2024

An increase in late credit card payments in the U.S. and other factors seem to suggest that American debt is inching closer to its pre-pandemic levels.

Other 98

Other 98

RetailDive

JANUARY 2, 2024

The promotions are the latest in a series of initiatives to get the retailer closer to its $2 billion annual revenue goal.

Customer 112

Customer Retail 112

TalkingRetail

JANUARY 2, 2024

During an end of year message, Nisa’s managing director Peter Batt announced that the next Nisa Expo will take place in 2025 as it will be relaunched in spring rather than in the run up to Christmas.

Management 59

Management Retail Technology 59

RetailDive

JANUARY 2, 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

Operations 69

Operations Retail 69

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

RetailWire

JANUARY 2, 2024

Chevron Corp., the multi-national energy corporation, has announced that it will be writing down the value of its assets ranging from $3.5 billion to $4 billion.

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RetailDive

JANUARY 2, 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

Operations 61

Operations Retail 61

Shopping Signals

JANUARY 2, 2024

What is One of the Best Ways to Get Reliable Information About a Product? Getting reliable information about a product you want to buy can be challenging. With so many opinions and reviews online, how do you cut through the noise to find accurate and trustworthy details? Here are some of the best ways I know of to get reliable product information : Read Reviews from Trusted Independent Sources One of the most reliable sources for unbiased product reviews are third-party consumer sites like Consu

Information 52

Information Recommendation Social Media Article 52

RetailWire

JANUARY 2, 2024

New battery sourcing guidelines implemented by the U.S. Treasury on Monday have reshaped the EV market dynamics. These regulations were designed to reduce the U.S. dependency on China for EV batteries.

Marketing 52

Marketing Automotive 52

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B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

eCommerce

Mi9

JANUARY 2, 2024

FORT LAUDERDALE, FLORIDA, January 2 , 2024 – Mi9 Retail, a leading provider of end-to-end retail software solutions, is pleased to announce its strong rankings on the highly esteemed 2024 RIS Software LeaderBoard. Mi9 Retail has secured a coveted position among the top 10 retail technology vendors, ranking at #7 overall. This recognition underscores the company’s unwavering commitment to delivering exceptional value to its retail customers via continuous innovation and customer service.

eCommerce 52

eCommerce Retail Point of Sale Arts 52

TalkingRetail

JANUARY 2, 2024

Aldi reported sales of more than £1.5bn for the first time in the run up to Christmas as it helped millions of customers to celebrate the festive season with the lowest grocery prices in Britain.

Customer 52

Customer Retail 52

RetailWire

JANUARY 2, 2024

The broad choices that were available to consumers prior to the pandemic are not coming back.

Consumer 78

Consumer 78

TalkingRetail

JANUARY 2, 2024

Recent findings from the British Retail Consortium (BRC) showed that shopping with cash had risen for the first time in a decade, as UK consumers continued to rely on cash to help budget for the costly Christmas period.

Consumer 52

Consumer Marketing Retail 52

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion