Forrester eCommerce
APRIL 29, 2024
Generative AI has topped the list of customer inquiries and conversations I have been having this year. No surprises there. Interestingly, at least half of them have been about AI in customer service and chatbots, virtual assistants and knowledge bots for customers, which seem top of mind for most customer service leaders.
Retail TouchPoints
APRIL 29, 2024
The digital media landscape is ever-changing and, as such, it can be hard for time-poor marketers to keep up! Google is regularly updating its algorithm, (with nine in 2023 alone), not to mention the fact a cookieless future is looming. On top of that, competition between retail brands is fierce, intensified by economic struggles. As such, brands are increasingly battling against each other for lower CPCs and their target audience’s attention.
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Forrester eCommerce
APRIL 29, 2024
Read on to explore Forrester's take on the top digital CX and design trends to watch for in 2024.
Retail TouchPoints
APRIL 29, 2024
Health retailer GNC has debuted a new store section , dedicated to helping individuals who are using GLP-1 medications like Ozempic to mitigate and manage the side effects of the powerful weight loss drugs. The new section will be featured in all of the retailer’s 2,300+ U.S. locations. As many as 130 million Americans currently live with a condition that could be treated with a GLP-1 agonist, and as many as 70 million Americans could be using the medication by 2028 , according to some estimates
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Forrester eCommerce
APRIL 29, 2024
Devices like Apple’s Vision Pro use several technologies to mix the digital and physical worlds. One of them is computer vision (CV).
Retail TouchPoints
APRIL 29, 2024
Crafting retailer Joann expects to emerge from bankruptcy in the next few days, a little over one month after it first initiated a Chapter 11 restructuring plan on March 18, 2024. The U.S. Bankruptcy Court for the District of Delaware has approved the company’s reorganization and recapitalization plan, which includes commitments from its financial stakeholders and other parties for approximately $132 million in new financing.
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Retail TouchPoints
APRIL 29, 2024
Brand apps are a tough needle to thread. They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. On the other hand, it’s hard to get someone to download your app (as opposed to simply typing in your URL), and even if they do download, it’s not a sure thing that they’ll actually use it: the average smartphone has more than 80 apps downloaded, but the average pe
Practical eCommerce
APRIL 29, 2024
What if shopping cart abandonment is normal, and the opportunity rests in treating folks who abandon as warm leads? The post Abandoned Carts Are an Opportunity appeared first on Practical Ecommerce.
Retail TouchPoints
APRIL 29, 2024
For the fifth year, Ebay is awarding $500,000 to small businesses with its Up & Running Grants program. The company will select 50 U.S.-based Ebay sellers that will each receive $10,000 grants to pay for tools and resources to grow their small businesses. Ebay also is offering each recipient $500 stipends that sellers can use to purchase educational courses and office technology through Ebay Refurbished.
RetailDive
APRIL 29, 2024
The retailer’s multifaceted “One Wardrobe. No Limits” effort is based on research revealing women’s frustration with the clothes in their closets.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Retail TouchPoints
APRIL 29, 2024
Starbucks , once one of the country’s staunchest anti-union retailers, met with the Workers United union last week for collective bargaining discussions that yielded “significant progress.” The two- day session in Atlanta earlier this month will be followed by another in-person meeting in late May. In a joint statement, the retailer and the union said: “Over the course of the two days, we discussed a broad range of topics, including a shared commitment to mutual respect, the process to resolve g
RetailDive
APRIL 29, 2024
After first forming a partnership with the beauty retailer last summer, the move expands the brand’s presence from 539 Ulta stores to more than 1,350.
Retail TouchPoints
APRIL 29, 2024
Urban Outfitters has revamped its secondhand offerings into a new centralized Vintage + Remade hub, featuring a selection of vintage goods curated by the Urban team as well as used apparel that has been repaired and restored. Image courtesy Urban Outfitters The platform’s aim is to help Gen Z find unique used items “as thrift shops become flooded with fast fashion ecommerce brands,” according to a company statement.
RetailDive
APRIL 29, 2024
The company expects revenue to increase by up to 11% for the fiscal year, which an analyst called “a pleasant surprise.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Retail TouchPoints
APRIL 29, 2024
The Emoji Company GmbH is partnering with UNIS Technology Ltd. on a new emoji-branded entertainment concept that brings retail and entertainment together. The venture into physical experiences will elevate the emoji brand’s already significant global presence, which is driven by a rights portfolio of 1,000 trademarks, more than 20,000 brand icons and designs and more than 1,400 licensing partners, including Burger King, L’Oréal and Puma.
Practical eCommerce
APRIL 29, 2024
This week: updates on drone deliveries, AI, social commerce, composable commerce, fulfillment, and cross-border payments. The post New Ecommerce Tools: April 29, 2024 appeared first on Practical Ecommerce.
RetailWire
APRIL 29, 2024
Amazon reports that its Prime deliveries are now even speedier. With over 2 billion packages reaching customers in a day or less this year, the company claims its delivery system is picking up its pace.
365 Retail
APRIL 29, 2024
In its landmark 30th year, Lidl GB is unveiling ambitious plans to open hundreds of new stores across the UK, a move set to create thousands of new jobs. This announcement follows a year of significant investment aimed at strengthening its operations infrastructure. Key developments over the past year include the opening of Lidl’s largest global warehouse in Luton, an extension of its Welsh distribution centre in Bridgend, and notable advancements in the expansion of its Belvedere warehouse, whi
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
RetailDive
APRIL 29, 2024
Parent company WHP Global signed a long-term licensing deal with WHSmith as its exclusive shop-in-shop partner for the toy retailer in the United Kingdom.
RetailWire
APRIL 29, 2024
LVMH is transforming older neighborhoods worldwide into upscale plazas and shopping hubs.
RetailDive
APRIL 29, 2024
Associate-optimized digital tools empower store-driven omnichannel excellence.
RetailWire
APRIL 29, 2024
Restaurants in California are staying true to their word that menu prices would increase following the state's rise in the minimum wage for fast-food workers.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
RetailDive
APRIL 29, 2024
The cosmetics giant is collaborating with Microsoft on an innovation lab that will help it explore generative AI applications across its brands.
Wiser
APRIL 29, 2024
Creating the Perfect Store online merges the essence of physical retail success with digital sophistication to harness the burgeoning eCommerce wave. As traditional brick-and-mortar tactics evolve into eCommerce strategies, brands face the challenge of adapting to a retail landscape where the physical and digital merge seamlessly. What is the Perfect Store Online?
365 Retail
APRIL 29, 2024
Peel Retail & Leisure has revealed that Moss , a notable UK menswear retailer, has selected Gloucester Quays for its newest store location, which will open its doors on Saturday, 4th May 2024. This development is part of a series of enhancements at Gloucester Quays, which is marking its 15th anniversary with significant retail activities including the expansion of Skechers , a globally recognised lifestyle and athletic footwear brand.
TalkingRetail
APRIL 29, 2024
Shop Price annual inflation eased to 0.8% in April, down from 1.3% in March with shop price annual growth at its lowest since December 2021, according to the BRC-Nielsen Shop Price Index. Non-Food entered deflation at -0.6% in April, down from 0.
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RetailWire
APRIL 29, 2024
Express's bankruptcy filing earlier this month had analysts concerned about the popular clothing retailer's survival, but news about its new owner has given a glimmer of hope to both Wall Street and consumers alike.
TalkingRetail
APRIL 29, 2024
Allwyn is launching an overarching ‘Best Gift Ever’ campaign to encourage people to consider going in to stores to buy a physical National Lottery draw ticket or Scratchcard as the perfect present to include cards for family and friends.
365 Retail
APRIL 29, 2024
Redical, a real estate operator founded by Mikko Syrjanen and Petteri Barman, has expanded its senior leadership team with strategic new appointments. The company, known for its management of key UK shopping centres such as Victoria Leeds, The Liberty Romford, and Clayton Square in Liverpool, has appointed Rachel Bradburn and Oliver Lloyd as Leasing Directors for Victoria Leeds and The Liberty Romford, respectively.
TalkingRetail
APRIL 29, 2024
Booker has launched its fifth edition of its 'Fit For The Future Guide' for Londis and Budgens. Identifying the best opportunities for retailers to grow sales, maximise profits and to help offset cost increases including the 10% increase to the national living wage.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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