European Retailers Will Embrace Experimentation In 2015
Forrester Omnichannel
NOVEMBER 5, 2014
In the Age of the Customer , consumers are increasingly empowered. They decide where, when, and how they engage with organizations as they shop. European consumers are using multiple devices along their path to purchase and almost a quarter are buying online from outside their home market. This is a growth opportunity for retailers in larger eCommerce markets where online retail sales growth is slowing.
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