Forrester Omnichannel

JULY 27, 2015

Contact center outsourcers have gotten a bum rap. Customers frustrated with offshore accents, agents with no power to actually solve problems, and overly scripted interactions have complained, sometimes loudly, about the practice. Comedians have mocked offshore agents, often mercilessly. In particular, the shared services outsourcing model in which a single agent supports multiple brands at the same time has come in for a real savaging.

Omnichannel 99

Omnichannel Telecommunications Customer Loyalty Technology 99

Dynamic Yield

JULY 21, 2015

Learn how to minimize customer abandonment on each of the 3 stages of the abandonment timeline. The post Taking Advantage of the 3-Stage Shopping Cart Abandonment Timeline appeared first on Dynamic Yield.

Shopping Carts 53

Shopping Carts Customer Recommendation Technology 53

Forrester Omnichannel

JULY 30, 2015

Customers today simply want efficient, effortless service, and are increasingly using chat as a way to get to the information that they are seeking. Chat usage rates have risen in the past three years -- from 38% in 2009 to 43% in 2012 to 58% in 2014. We find that all demographics - young and old - are comfortable with chat. Chat can cost less than a voice call, especially for organizations that allow their agents to handle multiple chat sessions simultaneously.

Channel 87

Channel Omnichannel Customer Experience Management 87

Dynamic Yield

JULY 28, 2015

Stats to accelerate your eCommerce towards delivering a better experience. The post Understanding Online Shopping Behavior Trends appeared first on Dynamic Yield.

eCommerce 51

eCommerce Shopping Carts 51

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Electronics

Dynamic Yield

JULY 5, 2015

Six ways to get more value from digital marketing by balancing between branding and performance marketing. The post Balancing the Needs of Performance Marketing and Branding appeared first on Dynamic Yield.

Marketing 48

Marketing Search Marketing SEO eCommerce 48

Dynamic Yield

JULY 21, 2015

Follow this proven strategy being used by some of the world's leading brands to reduce shopping cart abandonment throughout the customer journey. The post Shopping cart abandonment recovery strategy, with real-world examples appeared first on Dynamic Yield.

Shopping Carts 28

Shopping Carts Customer Recommendation Technology 28

Dynamic Yield

JULY 5, 2015

Six ways to get more value from digital marketing by balancing between branding and performance marketing. The post Balancing the Needs of Performance Marketing and Branding appeared first on Dynamic Yield.

Marketing 28

Marketing SEO 28

Dynamic Yield

JULY 28, 2015

Stats to accelerate your eCommerce towards delivering a better experience. The post Understanding Online Shopping Behavior Trends appeared first on Dynamic Yield.

eCommerce 28

eCommerce Shopping Carts 28

Dynamic Yield

JULY 19, 2015

The post Download Factsheet appeared first on Dynamic Yield.

Download 28

Download 28