Forrester Omnichannel

FEBRUARY 4, 2014

This is a guest post from Lily Varon , a researcher serving eBusiness & Channel Strategy professionals. Data breaches. Customer payment and identity information hacked. Executive apology emails. Frustrated customers. The many steps to regain customer trust. It's an all too familiar story these days (check out this cool data graphic on the topic).

Management 94

Management Payment Services eCommerce Shopping Carts 94

Retalon

FEBRUARY 7, 2014

Predictive Analytics Technology. Today predictive analytics has emerged in multiple industry segments including, banking, healthcare, social media, retail, meteorology, military, and much more. Social media companies study a user’s online behaviour to predict which advertisements will bring in higher conversion rates. Financial institutions run client records to predict the likelihood of a loan being paid back on time, and insurance companies use predictive analytics models to estimate upcoming

Social Media 32

Social Media Automotive Electronics Banking 32

Forrester Omnichannel

FEBRUARY 13, 2014

The prospect of remote collection lockers and click & collect points replacing London Underground ticket offices sparked a round of strikes last week, creating havoc for commuters. The second round of planned strikes was only narrowly averted this week. Transport for London's ( TFL ) proposal to close 240 underground ticket offices and replace them with automatic ticket machines will result in a proportion of job losses for station staff but present an opportunity for TFL and UK retailers al

Multi-channel 74

Multi-channel Omnichannel Presentation Channel 74

Retalon

FEBRUARY 7, 2014

The post Retail Planning appeared first on Retalon.

Retail 32

Retail 32

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