Forrester Omnichannel
FEBRUARY 4, 2014
This is a guest post from Lily Varon , a researcher serving eBusiness & Channel Strategy professionals. Data breaches. Customer payment and identity information hacked. Executive apology emails. Frustrated customers. The many steps to regain customer trust. It's an all too familiar story these days (check out this cool data graphic on the topic).
Retalon
FEBRUARY 7, 2014
Predictive Analytics Technology. Today predictive analytics has emerged in multiple industry segments including, banking, healthcare, social media, retail, meteorology, military, and much more. Social media companies study a user’s online behaviour to predict which advertisements will bring in higher conversion rates. Financial institutions run client records to predict the likelihood of a loan being paid back on time, and insurance companies use predictive analytics models to estimate upcoming
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Forrester Omnichannel
FEBRUARY 13, 2014
The prospect of remote collection lockers and click & collect points replacing London Underground ticket offices sparked a round of strikes last week, creating havoc for commuters. The second round of planned strikes was only narrowly averted this week. Transport for London's ( TFL ) proposal to close 240 underground ticket offices and replace them with automatic ticket machines will result in a proportion of job losses for station staff but present an opportunity for TFL and UK retailers al
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