Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

Management 264

Management Shipping Costs Reference Retail 264

Salsify

JANUARY 2, 2025

Youve heard the phrase, The call is coming from inside the house. You might know it as a callout of hypocrisy or inner turmoil or perhaps recognize it for its fear factor.

Mobile 119

Mobile eCommerce 119

Practical eCommerce

DECEMBER 31, 2024

More than 60% of Gen Zs and Millennials worldwide shop on social media platforms. The post Open a Facebook Shop in 2025 appeared first on Practical Ecommerce.

Social Media 95

Social Media eCommerce 95

TalkingRetail

JANUARY 2, 2025

The majority of UK households are heading into 2025 feeling financially secure, but more people think the health of the economy is worsening than improving.

Improvements 52

Improvements Consumer Retail 52

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Definition

Retail TouchPoints

JANUARY 2, 2025

For better or worse, 2024 is now in the books, but we cant resist one more look back. The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. Tractor Supply Weeds Out Support for DEI, Environmental and LGBTQ+ Causes (July 1, 2024) Tractor Supply was just one of the several retailers that backtracked on support for diversity, equity and inclusion (DEI) initiatives as well as

Retail 240

Retail Payments Payment Services Supplies 240

Steve Dennis

DECEMBER 30, 2024

For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes , and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further ado, let the grading of my baker’s dozen of prognostications begin! The bifurcation (polarization) of just about everything accelerates.

Retail 167

Retail Multi-channel Department Stores eCommerce 167

365 Retail

JANUARY 1, 2025

Businesses in Londons West End achieved year-on-year growth in November, overcoming weather disruptions on pivotal trading days such as Black Friday. According to data from the New West End Company , a diversified retail and entertainment offering has strengthened the districts resilience and appeal. Despite poor weather conditions, November marked a strong start to the festive trading period, with sales rising by 0.5% compared to the previous year.

Leisure 64

Leisure Arts Toys Consumer 64

Korona

DECEMBER 31, 2024

The post What Is Inventory Management Software? (The Ultimate Retailers’ Guide) appeared first on KORONA POS.

Management 105

Management POS Retail Point of Sale 105

Practical eCommerce

DECEMBER 29, 2024

Eager online sellers, great and small, are waiting to learn how the ban plays out. The post TikTok Shop’s Coming Seller Boom appeared first on Practical Ecommerce.

eCommerce 88

eCommerce Social Media 88

Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

Payment Services 263

Payment Services Banking Consumer Presentation 263

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Forrester eCommerce

JANUARY 3, 2025

It seems like everyone is talking about performance these days in all aspects of life. High school kids are applying to college and their SAT/ACT test scores and overall GPAs are being compared to their peers.

Marketing 195

Marketing Other B2B 195

RetailDive

JANUARY 3, 2025

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Retail 125

Retail 125

RetailWire

JANUARY 3, 2025

Spirit Airlines has a current valuation that's less than the top executives' 2023 pay.

Travel 105

Travel 105

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. To the newbie consumer, theres a confusing welter of terms like indica and sativa as well as the multiplying variations of edible products, each with different levels of THC and other ingredients that affect the products impact.

Recommendation 236

Recommendation Download Consumer eCommerce 236

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B2C

Forrester eCommerce

DECEMBER 30, 2024

With the rise of self-service buying, sales and marketing teams must adopt new customer engagement techniques. Fortunately, awareness of this need is high. Sales leaders participating in Forresters B2B Sales Survey, 2024, most frequently cited transforming to support buyer preferences for self-service and e-commerce as a priority.

B2B 195

B2B eCommerce Marketing Customer 195

RetailDive

JANUARY 3, 2025

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

Retail 122

Retail 122

RetailWire

JANUARY 3, 2025

White Castle's French Toast Sliders help cravers satisfy their breakfast cravings.

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105

Retail TouchPoints

JANUARY 3, 2025

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next

Supplies 237

Supplies Improvements Retail Consumer 237

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Electronics

Fabric Blog

JANUARY 3, 2025

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

Demo 98

Demo Books Management Fulfillment 98

RetailDive

DECEMBER 30, 2024

Under the transaction, Variety Wholesalers would acquire at least 200 stores and up to two distribution centers, saving jobs in the process.

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114

RetailWire

JANUARY 2, 2025

Tesla saw deliveries fall for the first time in over a decade.

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107

Retail TouchPoints

DECEMBER 30, 2024

Convenience store chain Yesway is continuing its aggressive U.S. expansion by opening five new Allsups stores in New Mexico and Texas. In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos.

Digital Currency 249

Digital Currency Cryptocurrencies Operations Customer 249

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

TalkingRetail

JANUARY 2, 2025

Co-op has revealed its commitment to continued convenience growth with a planned 75 new stores opening this year (2025), across the UK. The new stores will be both Co-op estate stores and Co-op franchise stores, a sector the convenience retailer has actively pursued recently.

Retail 105

Retail 105

Practical eCommerce

JANUARY 2, 2025

This first 2025 installment of our weekly rundown includes updates on payment platforms, shopping assistants, advertising insights, AI chatbots, mobile services, and parcel delivery. The post New Ecommerce Tools: January 2, 2025 appeared first on Practical Ecommerce.

eCommerce 99

eCommerce Payment Services Mobile 99

RetailWire

JANUARY 2, 2025

Kia has recalled its electric cars over the issue.

105

105

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.

Payment Services 250

Payment Services Shipping Costs Retail Shipping 250

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eCommerce

RetailDive

JANUARY 2, 2025

In addition to the sustainability measures for Kindle, Echo and Fire TV products, the company added a tactile feature to aid consumers with visual impairments.

Consumer 98

Consumer 98

TalkingRetail

JANUARY 2, 2025

Justin Madders MP, the minister for employment rights, competition and markets, has written to ACS (the Association of Convenience Stores) recognising the challenges faced by the convenience sector and pledging to collaborate with its members when implementing upcoming legislation introduced by the Employment Rights Bill.

Marketing 103

Marketing Retail 103

RetailWire

DECEMBER 30, 2024

Do you remember JOLT Cola?

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Retail TouchPoints

JANUARY 2, 2025

The presents are unwrapped, trees are out on the curb and the final sales numbers are rolling in for the 2024 holiday season, which delivered the growth that had been predicted. Preliminary numbers from Mastercard and Visa indicate that sales increased 3.8% and 4.8% , respectively, from Nov. 1 to Dec. 24, 2024, compared to the same period in 2023. Both Visa and Mastercard measure in-store and online sales for all payment types in their analysis.

Consumer 218

Consumer Jewelry Electronics Apparel 218

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing