Forrester eCommerce

NOVEMBER 21, 2022

Retailers can improve their websites and boost customer experience this holiday season by applying these tips.

Retail 368

Retail Customer Experience Improvements Customer 368

GetElastic

NOVEMBER 21, 2022

Elastic Path adds a D2C Starter Kit for brands to kickstart their Composable Commerce journey with a customizable storefront. What is the D2C Starter Kit? The D2C Starter Kit is an open-sourced toolbox aimed at accelerating the development of a digital commerce storefront that can be easily customized for specific use cases. D2C brands can set up a commerce storefront in a matter of days rather than months, saving up to 15% of implementation costs while preserving the speed and flexibility a Com

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Demo Management Customer 148

Digital Doughnut

NOVEMBER 21, 2022

Ross Howells, Head of Online Sales at Fasthosts, shares the essential steps he recommends web pros apply to boost demand for their services through digital marketing.

Marketing 52

Marketing Recommendation Social Media B2B 52

Wiser

NOVEMBER 21, 2022

It’s no secret that introducing a new product to the market can be extremely difficult. Coming up with the product idea feels like the first big hurdle, but the true challenge comes from a different step—doing your homework. It’s important that you gain a deep understanding of your customer base. Who are they? Are they happy with your products?

Marketing 147

Marketing Information Small Business Retail Consumer 147

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

NOVEMBER 21, 2022

Since we published The Top 10 Emerging Technologies In 2022, we’ve been getting questions about how these technologies were selected out of the hundreds that Forrester tracks. Clients also ask, “Why are some obvious ones like machine learning, blockchain, the metaverse, or quantum computing missing?” Here are our top 10. Please read our four-part blog […].

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Technology Blog 370

Retail TouchPoints

NOVEMBER 23, 2022

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. And while window shoppers typically have to enter the store to make actual purchases, this year livestreaming network TalkShopLive is making it possible for shoppers to buy what they see right there on the street. In partnership with FrontRunner Technologies, TalkShopLive is bringing a “live commerce window shopping experience” to NYC.

Demo 328

Demo Omnichannel Technology Other 328

Groove

NOVEMBER 21, 2022

What are subscription bundles? Before we dive into the three major reasons why Shopify subscriptions are changing merchant's online strategies, we need to define what a subscription bundle is to those out of the loop. Before we can even define a shopify subscription bundle we must define the two words that form this newly buzzing phrase. Bundles and Subscriptions - let’s start there.

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Subscription Shopify eCommerce Merchant Services 195

Forrester eCommerce

NOVEMBER 23, 2022

Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 trillion dollars on technology globally. But if tech execs think that these […].

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Improvements Technology Customer Customer Data 363

Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. Shoppers can place orders and have their food and beverages delivered to them alongside their other items. . Starbucks orders can be placed after the Target customer receives confirmation that their standard order is ready.

Food and Beverages 324

Food and Beverages Customer Other Retail 324

My Wife Quit Her Job

NOVEMBER 20, 2022

EBay is a great place to sell new and used items. They provide a user-friendly platform and access to millions of potential customers. But with so many products to choose from, how do you know which ones will sell? Here is a list of profitable Ebay product ideas along with tips on where to find inventory. The post Top 25 Best Things To Sell On eBay To Earn A Profit appeared first on MyWifeQuitHerJob.com.

Customer 296

Customer eCommerce 296

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Groove

NOVEMBER 21, 2022

The History of Loyalty Programs. Shortly after the American Revolution, the first recorded example of a loyalty program was implemented. In 1793, merchants in high traffic areas faced harsh competition. In order to turn one-time purchasers into loyal repeat customers, merchants got creative. These retailers started to give customers branded copper coins, with little to no numismatic value.

Subscription 195

Subscription Merchant Services Gifts Live Chat 195

Forrester eCommerce

NOVEMBER 23, 2022

This blog piggybacks off of my last post regarding the management evaluations I’ve been working on in 2022. As previously noted, they take a lot of effort but deliver high value — a lot of which can’t be captured in a single report. I already shared my tidbits of advice for the cost management evaluation. […].

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Management Blog 195

Retail TouchPoints

NOVEMBER 23, 2022

A federal judge has reportedly ordered Amazon to stop retaliating against employees engaged in workplace activism, according to the Associated Press. The ruling is part of a court case the National Labor Relations Board (NLRB) brought against Amazon in March 2022 seeking the reinstatement of an employee who was involved in organizing a warehouse on Staten Island , N.Y.

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Presentation eCommerce Retail 312

Ecommerce Platforms

NOVEMBER 21, 2022

Black Friday is a glorious day for shopping! Most retailers offer up to 40% off of some of their best-selling items- saving you plenty of dollars on the season's must-have products. Of course, we all know Black Friday and Cyber Monday are great times to cash in on sweet online deals. However, most people assume this only pertains to physical products like electronics, homeware, clothes, etc., But on top of that, you'll find tons of ultra-low deals on first-rate ecommerce, marketing, and retail-r

Shopify 210

Shopify Electronics Document eCommerce 210

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Groove

NOVEMBER 21, 2022

What are subscription bundles? Before we dive into the three major reasons why subscription bundles are changing Shopify merchant’s online strategy, we need to define what a subscription bundle is to those out of the loop. Even before we can define a subscription bundle we must define the two words that form this newly buzzing phrase. Bundles and Subscriptions - let’s start there.

Subscription 195

Subscription Shopify Merchant Services Books 195

Forrester eCommerce

NOVEMBER 22, 2022

In 2023, marketers plan to spend more on paid and organic search despite data deprecation and economic headwinds. According to Forrester’s Q3 B2C Marketing CMO Pulse Survey, 82% of CMOs plan to increase paid search budgets and 74% plan to increase SEO budgets in 2023. As search budgets grow, the medium is changing radically. The […].

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B2C SEO Marketing Customer 195

Retail TouchPoints

NOVEMBER 25, 2022

Incredible digital user experiences sit at the heart of a successful retail brand. Subpar shopping experiences won’t be tolerated by today’s digitally savvy consumers: 69% of online shopping carts are abandoned, and whilst the reasons for abandonment are wide and varied, many relate back to poor user experience. Brands can’t afford to ignore any factors that drive their customers to the competition.

Technology 311

Technology Customer Games Shopping Carts 311

Ecommerce Platforms

NOVEMBER 25, 2022

In this LearnDash review, we’ll be exploring why the WordPress plugin has emerged as one of the most popular tools for educators hoping to share their knowledge online. Though relatively streamlined and simple for beginners to use, LearnDash benefits from a huge variety of features intended to empower today’s online educators. LearnDash is an award-winning application for the WordPress ecosystem, targeted at anyone who wants to publish a course online quickly and effectively.

Subscription 195

Subscription Shopping Carts WooCommerce PayPal 195

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Kissmetrics

NOVEMBER 22, 2022

Naming products is no easy task. You’ve got your product and a whiteboard full of random phrases and ideas being tossed around. Some names sound ok, maybe a few seem like a good fit, but no one on your team can agree on a winner. So how do you choose the right name for your product? Here’s where keyword research comes into play! By understanding what people are searching for, you can optimize your product name to better meet their needs.

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Social Media SEO Marketing Other 157

Forrester eCommerce

NOVEMBER 21, 2022

It’s been a grand spring, summer, and fall of Wave evaluations for me. These evaluations are time intensive. I’ve spent many nights, weekends, early and late hours on two separate cloud management evaluations. The participating vendors each spent long hours submitting answers to detailed questionnaires, lining up customer references & executive briefings, and preparing for […].

Management 195

Management Reference Customer 195

Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have created a perfect storm of challenges that has business leaders feeling the heat. Issues such as inflation and the ongoing supply chain crisis don’t seem to be going away, so businesses only have so much control over material and product shortages.

Customer Experience 306

Customer Experience Technology Management Presentation 306

lateshipment

NOVEMBER 21, 2022

Delivery issues are inevitable and particularly more frequent during the holiday season. But we can’t blame the shipping carriers for it. This is because the huge incoming volume of shipments really puts a strain on their capacity to deliver orders properly. However, that doesn’t mean we let them get away with delivery issues because an angry customer doesn’t delve deep into the reasons behind the issue.

Shipping Costs 130

Shipping Costs Customer Social Media Shipping 130

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

RetailDive

NOVEMBER 23, 2022

The retailer has been integrating NFTs into its holiday celebrations and will make the winning design into a real-life balloon for its 2023 parade.

Retail 129

Retail 129

Forrester eCommerce

NOVEMBER 21, 2022

Both in training and in producing a TEI study, keeping things moving is the most important part. Fortunately, Forrester helps you throughout the entirety of the TEI process.

B2B 195

B2B Management Marketing 195

Retail TouchPoints

NOVEMBER 21, 2022

Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel , Ralph Lauren and Nespresso. Developed by Emperia , the virtual store is available via the Bloomingdale’s website on desktop and mobile. Ralph Lauren “floor” in the Bloomingdale’s virtual store. Chanel, Ralph Lauren and Nespresso each have their own dedicated “floor” in the virtual store that users can transition between by using the virtual elevator.

Department Stores 306

Department Stores Gifts Fashion Mobile 306

365 Retail

NOVEMBER 24, 2022

It’s no secret that Covid-19 has disrupted countless winter plans for both businesses and consumers over the last two years. In 2022, while we haven’t yet fully seen the last of the virus, some might have thought we were heading towards a more ‘normal’ end to the year. . However, with highly publicised inflation rises, and increases to the cost of living through energy price hikes, many consumers are already feeling the crunch in the run up to Christmas.

Technology 104

Technology Channel Customer Experience Social Media 104

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

RetailDive

NOVEMBER 22, 2022

But U.S. District Judge Diane Gujarati declined to reinstate a worker fired following his activism at a now-unionized Staten Island facility.

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Forrester eCommerce

NOVEMBER 22, 2022

Incorporate inclusive design this holiday season by prioritizing digital accessibility, using inclusive language, and showing that you care.

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

NOVEMBER 22, 2022

Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. Photo courtesy of Bruce Gilbert, AP Images for Lowe’s. In the spirit of giving, and to fine-tune some of its brand messaging, Lowe’s is partnering with Wyndham Hotels & Resorts to create a home away from home with their Holiday Home Layover experience, specifically for travelers whose holiday travel plans

Travel 304

Travel Mobile Channel Consumer 304

Omnisend

NOVEMBER 22, 2022

Reading Time: 10 minutes. Welcome emails have the second-highest conversion rate of 2.86% , after order confirmation emails with 3.22%. Clearly, these emails present an excellent opportunity for marketers to get their subscribers to take the desired action. And welcome email subject lines are partly responsible for determining whether a person would even open your email.

Toys 89

Toys Marketing Mobile Social Media 89

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail