Salsify

JANUARY 2, 2024

Here are 10 ecommerce growth hacks — from quick fixes to long-term strategy adjustments, from website touch-ups to customer engagement enhancements.

eCommerce 158

eCommerce Customer eCommerce Marketing Omnichannel 158

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. This substantial return rate highlights a vital opportunity for retail leaders: by revamping the often-overlooked returns process, retailers can unlock a new avenue for driving customer satisfaction and business growth

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

RIS News

JANUARY 3, 2024

Recent years have seen retailers invest heavily in creating coherent omnichannel experiences for their customers across both their physical and digital footprints. Learn more.

Omnichannel 99

Omnichannel Customer Retail 99

Algopix

JANUARY 2, 2024

In the vast and highly competitive realm of Amazon selling, where each transaction is a strategic move in a dynamic chess game, achieving top-line revenue is just the starting point. Beyond the allure of gross sales figures lies the intricate web of net profit margin—a financial metric that not only reveals the health of an e-commerce venture but also serves as a compass for operational efficiency and long-term sustainability.

Shipping Costs 120

Shipping Costs eCommerce Fulfillment Order Fulfillment 120

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

Marketing

Salsify

JANUARY 2, 2024

If you want to build customer loyalty, nailing your product recommendation emails is crucial. This means getting a little more creative than the conventional “Products Recommended for You” email copy.

Recommendation 158

Recommendation Customer Loyalty Customer eCommerce 158

Forrester eCommerce

JANUARY 2, 2024

How’s this for a challenge? “We want you to manage IT for the regional offices. Well, part of it. You won’t know who’s working on the other parts. No, there’s no software to knit everything together – we can’t justify the spend. No, we don’t know the overall spend.

Management 243

Management Other B2B Customer Experience 243

RIS News

JANUARY 3, 2024

The top five trends to watch in 2024 will explore technologies and opportunities that will continue to transform the retail industry. These are noteworthy items that have been hot topics among industry experts and could have a significant impact on 2024.

Retail 112

Retail Technology 112

Groove

JANUARY 3, 2024

From detailed functionality and features to honest pros and cons, this guide reveals all you need to know about BigCommerce and Shopify.

eCommerce Marketing 195

eCommerce Marketing BigCommerce Shopify Marketing 195

RetailWire

JANUARY 4, 2024

Apple is settling a lawsuit that accused the tech giant of allowing fraudsters to exploit its iTunes gift cards and pocket a portion of the stolen funds.

Gifts 105

Gifts 105

Forrester eCommerce

JANUARY 4, 2024

The accessibility community was abuzz with reactions to news that digital accessibility platform vendor Level Access plans to acquire accessibility overlay provider UserWay.

447

447

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Retail TouchPoints

JANUARY 2, 2024

JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ( $140 million) for engaging in monopolistic practices. JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to suppliers that if they sold to JD.com, they would not be allowed to sell on Alibaba.

eCommerce 325

eCommerce Technology Marketing Consumer 325

Salsify

JANUARY 4, 2024

Baby boomers — those born between 1946 and 1964 — are the second-largest generation. They’re the predecessors to Generation X (Gen X), millennials, Generation Z (Gen Z), and Generation Alpha (Gen Alpha).

eCommerce Marketing 158

eCommerce Marketing eCommerce Marketing 158

Wiser

JANUARY 4, 2024

Companies continually grapple with the best approach to set prices that would not only cover costs but also attract and retain customers. One such approach to consider is economy pricing. Adopting certain pricing strategies could mean the difference between a thriving business and one that struggles to keep its doors open. The question that arises, however, is whether economy pricing is the right fit for every business.

Operations 145

Operations Customer Loyalty Small Business Retail Consumer 145

Forrester eCommerce

JANUARY 4, 2024

Learn how to communicate the capabilities and competencies needed to deliver compelling digital customer experiences and advance your business strategy.

Marketing 293

Marketing Customer Experience Customer B2B 293

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflec

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

RetailDive

JANUARY 2, 2024

From new marketing techniques to consumers spending despite inflation, here are the big takeaways from the latest holiday season.

Retail 141

Retail Consumer Marketing 141

Practical eCommerce

JANUARY 2, 2024

Marketers are now tracking a brand's inclusion in ChatGPT responses. The post Does ChatGPT Know Your Company? appeared first on Practical Ecommerce.

eCommerce 138

eCommerce Marketing 138

Forrester eCommerce

JANUARY 5, 2024

Effectively operationalising B2B events data is crucial to leveraging an underutilized yet invaluable source of first party audience data.

Events 284

Events B2B Operations Marketing 284

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

Retail TouchPoints

JANUARY 2, 2024

Costco workers in Norfolk, Va. have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The 238 -worker group will join more than 18,000 Teamsters at Costco nationwide. Successful unionization efforts in the retail industry have been relatively rare, but they may pick up steam this year following a strong year for labor in 2023, with successful strikes by the United Auto Workers against the Big Three carmakers

Retail 299

Retail Operations 299

RetailWire

JANUARY 5, 2024

The nation has witnessed a widespread uptick in fast-food prices, primarily attributed to the escalating operational costs, especially labor.

Operations 134

Operations 134

RetailDive

JANUARY 4, 2024

In a deal with a group of investors, the balloon manufacturer will operate as an independent company and continue supplying Party City.

Supplies 128

Supplies Operations 128

Forrester eCommerce

JANUARY 3, 2024

Twas the night before Christmas, when all through the house, not a creature was stirring, not even a mouse. Defense contractors (and subcontractors) were nestled, all snug in their beds. With visions of security requirements swirling through their heads.

Gifts 273

Gifts Management Customer 273

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

Customer

Retail TouchPoints

JANUARY 2, 2024

Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster, more efficient” organization, executives shared during the company’s fiscal 2024 Q2 earnings call. The company plans to trim expenses in ways including simplifying its product assortment , increasing automation and use of technology , and leveraging its scale to drive greater efficiencies across the business, although no details on the form these init

Management 289

Management Technology Marketing Retail 289

TalkingRetail

JANUARY 4, 2024

A petition calling for ex-Post Office boss Paula Vennells to be stripped of her CBE has gained tens of thousands of signatures since the ITV drama Mr Bates vs The Post Office aired, reaching over 100,000.

Retail 124

Retail 124

RetailDive

JANUARY 5, 2024

The company behind Wilson tennis rackets and Arc'teryx winter sport apparel is focused on adding physical stores and growing its DTC presence.

Apparel 124

Apparel 124

Forrester eCommerce

JANUARY 4, 2024

Recently, Forrester hosted predictions events across Delhi, Bangalore, and Mumbai to discuss what awaits business leaders in 2024, providing me with the opportunity to connect with many of the 250+ CXOs who attended. A few key topics bubbled up to the top and genAI, not surprisingly, was one of them.

Events 259

Events Other Customer Experience B2B 259

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B2C

Retail TouchPoints

JANUARY 4, 2024

Despite now being a regular occurrence around the world, for many, drone delivery still carries an aura of sci-fi mysticism. A recent study by Northwestern University found that drones and ground-based robots are particularly off-putting for consumers — even compared to other automated delivery options like self-driving cars. But that skepticism is increasingly at odds with other consumer demands, for sustainability, reductions in urban congestion, convenience and speed.

Food and Beverages 286

Food and Beverages Operations Consumer Other 286

Practical eCommerce

JANUARY 5, 2024

Joe Anhalt, a growth marketer, says merchants should bring shoppers into their world. He says brand-building is world-building. The post Brand Building Is World Building appeared first on Practical Ecommerce.

eCommerce 123

eCommerce Marketing 123

RetailDive

JANUARY 2, 2024

Discover how traditional retailers are adapting to the digital era and embracing sustainability, leveraging technologies like Hanshow's ESL solutions, AIoT and SaaS to enhance efficiency, reduce environmental impact and meet evolving consumer demands.

Retail 124

Retail Technology Consumer 124

Forrester eCommerce

JANUARY 4, 2024

Today, Google began rolling out Tracking Protection, a new feature that limits the use of cross-site tracking by deprecating third party cookies by default. Part of Google’s broader Privacy Sandbox initiative, this change affects 1% of Chrome users globally — about 30 million people.

B2C 259

B2C Consumer Marketing Customer 259

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics