Retail TouchPoints

MAY 16, 2022

Buy now pay later (BNPL) is one of the largest, fastest-growing and most well-funded segments in the fintech market. According to Accenture , the number of BNPL users in the U.S. has grown by more than 300% per year since 2018, reaching 45 million active users in 2021. But as stand-alone BNPL apps continue to grow, so will the threats against them. It’s clear this reverse layaway payment model is also here to stay.

Merchant Services 238

Merchant Services Payment Services Payments Mobile 238

Wiser

MAY 17, 2022

In the world of modern retail, most shoppers prefer to compare product prices before making any final purchases. But price comparison software isn’t just for customers, as there are many benefits that brands and retailers stand to gain from pricing comparisons when building their pricing strategy. What is Price Comparison Software? Pricing comparison software are tools that can be used to keep tabs on competitor pricing for products and services.

Information 147

Information Operations Games Other 147

Forrester eCommerce

MAY 18, 2022

Our society is coping with unprecedented challenges. Your customers, employees, and partners are all facing growing uncertainties and concerns. Geopolitical tension, income inequality and job insecurity, social unrest, and misinformation and disinformation, you name it! In these challenging times, established societal institutions have often failed to unify and guide their communities.

Customer 195

Customer Customer Experience 195

My Wife Quit Her Job

MAY 20, 2022

Amazon Attribution is a tool that allows you to track an Amazon sale from a non-Amazon traffic source to learn which external traffic sources are converting the best. A big problem that 3rd party sellers face when driving external traffic to Amazon is that external traffic metrics can not be easily measured. For example, if your Amazon listings are getting traffic from Facebook, Google, social media and email, you have no idea which traffic source is generating the most sales.

Social Media 296

Social Media 296

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. The carts use computer vision to identify items by extracting visual features (including barcodes) of the items placed within them, and a built-in scale calculates totals for produce.

Shopping Carts 331

Shopping Carts Customer Loyalty Technology Mobile 331

Ecommerce Platforms

MAY 16, 2022

Are you looking for a cloud-based marketing automation solution for your business? Or, are you, like most ecommerce enterprises, wanting to make the best use of your customer data? Keep reading if you're nodding your head in response to these questions. There are many types of marketing automation solutions, but how do you identify the one that best fits your business needs?

eCommerce 211

eCommerce Shopify Merchant Services Channel 211

lateshipment

MAY 19, 2022

Returns are an integral part of every ecommerce business. 20% of all ecommerce orders are returned. And this number increased up to three-fold during times like the holiday season. However, they become a logistical nightmare and a cost center only when they get out of hand in the absence of a proper returns management system. Therefore, you need to put in your best efforts to manage returns and make them a growth driver for your business.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Retail TouchPoints

MAY 18, 2022

Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking their commitment to concrete steps that will improve equality across the industry. The charter is designed to create a more welcoming environment for all by reducing racially biased experiences and unfair treatment of shoppers.

Sporting Goods 328

Sporting Goods Retail Improvements Other 328

Omniconvert

MAY 19, 2022

Discover the real impact Customer Experience has on your business and discover how to improve your customer relationships. The post How to improve customer experience and build profitable relationships with your customers. appeared first on Omniconvert Ecommerce Growth Blog.

Customer Experience 147

Customer Experience Improvements Customer Blog 147

Forrester eCommerce

MAY 18, 2022

Sales engagement platforms are playing a leading role in optimizing and improving sales and revenue development, operational efficiency, and outcomes. These platforms and their insights are enabling revenue teams with a single pane of glass to work from. This is how we define the category: Solutions that help sales, marketing, and post-sales personnel understand and […].

Operations 358

Operations Improvements Marketing B2B 358

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

lateshipment

MAY 14, 2022

Every e-commerce business strives to give its customers the best experience (CX) associated with their brand. Starting from a user-friendly site to a great checkout experience and a support team that’s available around the clock to tend to customer issues, and so much more. However, the situation becomes radically different when the critical post-purchase phase of the customer journey begins.

Improvements 130

Improvements eCommerce Shipping Events 130

Retail TouchPoints

MAY 16, 2022

As its name implies, Direct to Consumer (DTC) retail seeks to appeal directly to consumers with a brand they will recognize and seek out. But as this part of the industry grows more crowded, DTC retailers are finding it tougher to make their mark. Overcoming this challenge requires DTC companies to leverage their advantages as specialty retailers in order to deliver highly targeted messages that lay out their value proposition, while also delivering a personalized experience that a broader marke

Social Media 325

Social Media Specialty Retailers Presentation Apparel 325

Omniconvert

MAY 16, 2022

Discover how customer churn analysis helps you understand why customers stopped buying from your store and find out what you need to fix to see churn rates drop. The post Customer churn analysis: Understanding why customers leave appeared first on Omniconvert Ecommerce Growth Blog.

Customer 147

Customer Blog eCommerce Customer Retention 147

Forrester eCommerce

MAY 19, 2022

On Global Accessibility Awareness Day this year, learn what’s changed in digital accessibility over the past four years. Read more.

Customer Experience 369

Customer Experience Customer 369

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Ecommerce Platforms

MAY 18, 2022

Monese and Revolut are both digital banking services offering a variety of benefits designed for business and personal banking. With their instant currency exchange and payment protection, they also make travel a breeze. Not to mention, it's easy to transfer and manage payments from the convenience of their mobile app (available on both Android and iOS).

Banking 104

Banking Payment Services Cryptocurrencies Mobile 104

Retail TouchPoints

MAY 17, 2022

There was a time, not too long ago, when it took a lot of convincing to get consumers to consider secondhand. Now, both consumers and the retailers that serve them are quite willingly jumping on the resale bandwagon, driving an already hot sector toward even further growth. The U.S. secondhand market is projected to double in the next five years, reaching $82 billion by 2026, according to ThredUP ’s 10 th annual Resale Report , conducted in partnership with GlobalData.

Apparel 321

Apparel Fashion Retail Consumer 321

Salsify

MAY 17, 2022

While many shoppers are content to leave their holiday purchases to the last minute, brands don’t have this luxury. Nothing could be worse than putting off your end-of-year planning.

eCommerce 112

eCommerce 112

Forrester eCommerce

MAY 16, 2022

AIOps builds upon observability and monitoring to develop deep AI driven insights that enhance human judgements. As we move from monitoring to AIOps, we also move from a reactive to active, then proactive footing before establishing the predictive capabilities AIOps promises. Biomedical devices function the same way. They use the body's telemetry and then act on it before harm is done.

Technology 307

Technology 307

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

365 Retail

MAY 20, 2022

Maze, the creator and purveyor of luxury outdoor furniture, has announced a brand refresh. To best suit its evolving customer in 2022 and core demographic, the rebrand features an all-new aesthetic, revitalised brand values, a new-look website and more. The rebrand comes at a hugely exciting time for Maze, having seen significant growth across its network of retail and trade business partners along with its own D2C channel.

Outdoor 113

Outdoor B2B Channel Technology 113

Retail TouchPoints

MAY 16, 2022

Third-party marketplaces have emerged as one of the biggest growth opportunities for retailers this year, with companies from Macy’s and Bed Bath & Beyond to Giant Food and Michaels launching marketplaces (or announcing plans to do so) in the last six months alone. Albertson’s will soon join that mix as well, and the company’s Senior Director of Marketplaces Jasmin Krdzalic gave attendees at last week’s Retail Innovation Conference & Expo a sneak peek at what he and his team are building

Beauty and Health 312

Beauty and Health Outdoor Consumer Customer 312

Salsify

MAY 17, 2022

Brand collaboration takes place when two brands join forces to promote a product or service — and it can be really powerful. The best brand collaborations help both parties reach new potential customers, increase social media engagement, promote a cause, boost sales, or achieve their own unique business goals.

Social Media 108

Social Media Customer Retail 108

Forrester eCommerce

MAY 20, 2022

Written with Carlos Rivera, Senior Analyst. This week, the US Cybersecurity & Infrastructure Security Agency (CISA) announced an emergency directive to immediately deploy patches for five VMware products vulnerable to remote code execution or escalation of privileges to root exploits. The vulnerabilities impact VMware Workspace ONE Access (Access), Vmware Identity Manager (vIDM), Vmware vRealize Automation […].

Management 195

Management 195

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Store Growers

MAY 16, 2022

Last Updated on May 16, 2022. Google Merchant Center Feed Rules are a great way to make changes to your google shopping feed. They allow you to easily add, remove or edit product data to make sure you comply with Google’s recommendations, or optimize your feed to get better results. In this article, we’ll take a closer look at how feed rules work, and how you can get started with them.

Shipping Costs 91

Shipping Costs Information eCommerce Platforms Operations 91

Retail TouchPoints

MAY 19, 2022

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. But we’re still in the early days of retail media, with the large and capable players (Walmart, Amazon, Kroger and Instacart) scooping up the lion’s share of brands’ investments.

Retail 304

Retail Demo Mobile Management 304

Salsify

MAY 19, 2022

When it comes to ecommerce success, a recent Forbes piece puts it simply: Personalize or perish. Professional services company Accenture backs up this declaration, reporting that 83% of global consumers are willing to share their data to get personalized experiences.

eCommerce 104

eCommerce Consumer 104

Forrester eCommerce

MAY 19, 2022

Organizations looking to scale their use of AI-enhanced decision making are facing a dilemma. There is still a large gap between voluntary frameworks for responsible AI, and actionable law and enforceable regulations. I wrote about the Singapore Responsible AI governance framework in an earlier blog post. My colleague Guannan Lu has recently taken a look […].

Blog 195

Blog Management 195

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. The white paper explores the drivers behind growing digital payment forms worldwide and assesses the impact that the proliferation of new digital payment methods is having on merchants.

Merchant Services 104

Merchant Services White Paper Payment Services Multi-channel 104

Retail TouchPoints

MAY 17, 2022

During the design:retail Conference and Expo session titled How Coach Embraces Retail Transformation: From Physical to Immersive Experiences at the Retail Innovation Conference and Expo , Giovanni Zaccariello, SVP of Global Visual Experience at Coach , revealed how the brand’s prioritization of connecting locally with consumers is successfully driving interest in the Coach brand.

Games 297

Games Outdoor Definition Events 297

RetailDive

MAY 17, 2022

As costs continue rising, the retailer is being strategic about pricing — raising and rolling back as it seeks market share and profit.

Consumer 112

Consumer Marketing Retail 112

Forrester eCommerce

MAY 19, 2022

The war on talent is affecting the tech services industry, including large SIs focused on ERP implementations like those in the SAP and Oracle ecosystems. For enterprises embarking on major DOP programs, if talent strategy isn’t already an elevated criteria in your partner selection, it should be.

Technology 195

Technology Customer 195

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail