Sat.Feb 01, 2025 - Fri.Feb 07, 2025

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Your Complete Guide to Returns Management Automation in 2025

lateshipment

Returnsthe dreaded R word for e-commerce businesses. Its the double-edged sword of online shopping; customers love the flexibility, but for you, its like unraveling a tightly wound ball of yarntime-consuming, frustrating, and often expensive (when handled incorrectly, of course). But what if there was a way to turn this logistical headache into a competitive advantage?

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Generative AI in Retail: 4 Predictions for 2025

Retail TouchPoints

The retail industrys rapid adoption of generative AI technologies will continue in 2025. Throughout 2024, many retailers moved gen AI projects from pilots into production. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Today, retailers face a complex landscape marked by rising costs, supply chain disruptions, pricing pressures and high employee turnover.

eCommerce 298
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You’re Overlooking The Key To Customer Service Automation: Tacit Knowledge

Forrester eCommerce

Customer service leaders have long been promised that AI is the silver bullet for all their (many) challenges: streamlining workflows, enhancing customer satisfaction, and most importantly, reducing costs via lower call volumes. This enthusiasm has only intensified with the adoption of generative AI (genAI) in the enterprise.

Customer 244
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Why B2B eCommerce Requires Flexibility with Vance Ryan from Shopware - EP013

Groove

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify About This Episode Is your B2B eCommerce platform flexible enough to grow as your business does? In this episode of eCommerce Masters Ethan Giffin sits down with Vance Ryan, Senior Solutions Architect at Shopware, to discuss why flexibility is a base-level requirement for B2B eCommerce operations.

B2B 289
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Broccoli Recall: Walmart Product Now Labeled Deadly by the FDA

RetailWire

The broccoli recall affects products sold in 20 states.

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When retailers’ compliance is most vulnerable | Viewpoint: Ed Heaver

TalkingRetail

When Serve Legal reviewed the 2024 compliance rates, one trend stood out. 200,000+ audits last year, spanning across all age-restricted products, revealed a pattern: compliance rates were at their lowest on weekends, especially Sunday nights.

Retail 97

More Trending

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Uncover Consumer Behavior Insights with Conversions with Cart Data from Google

ROI Revolution

What is Conversions with Cart Data? Conversions with Cart Data (CWCD) is a Google Ads tagging feature that sends data to Ads regarding which products are purchased after a consumer clicks on a shopping ad. Within Google Ads, conversions and conversion value are only tied to the product that is clicked. CWCD gives you access to a new “revenue” metric in Google Ads reporting, and that metric is tied to the product or products that were actually purchased, no matter what item was clicke

Consumer 128
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What Is the Digital Product Passport? | Salsify

Salsify

Every product has an origin story. Before it lands on store shelves or a consumers doorstep, it traverses various touch points across an increasingly complex supply chain.

Supplies 107
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Co-op Completes First Of 80 Major Store Refurbishments Planned For 2025

365 Retail

Co-op has relaunched its Queen Street, Exeter store following an eight-week transformation, marking the first of 80 major store refurbishments planned for 2025. The project is part of the retailers broader strategy to grow its convenience business, which also includes the opening of up to 75 new stores across the UK this year. The refurbished store features a fresh new look with an enhanced range of fresh and healthy produce, an expanded selection of food-to-go and meal deals, and a focus on Fai

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Using In-Store Expertise to Battle Black-Owned Beauty Brands’ Historical Hurdles

Retail TouchPoints

Products in the beauty and hair care space made by (and for) Black consumers had long been scarce on major retailers shelves a lack that received new attention earlier this decade in the wake of George Floyds murder and the protests it spawned. In response, retailers including Sephora and Rent the Runway signed on to the 15% Pledge in June 2020 , which called for retailers to reserve 15% of their shelf space for Black-owned brands.

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Great Digital Banking Experiences Create A Data-For-Value Flywheel

Forrester eCommerce

Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand.

Banking 222
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Top 10 Best Returns Management Software Providers in 2025

lateshipment

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Did you know that a staggering 30% of all online purchases are returned, compared to just 8.89% for items bought in physical stores? That’s a lot of virtual boomerangs making their way back to retailers. But here’s the kicker: 92% of consumers say they’d buy again if the return process is easy.

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Does Your Retail Technology Have These 4 Proven Features?

Dynamic Action

Summary Not all retail technology is created equal. To stay ahead, retailers need a solution with real-time, high-quality data, connected insights, advanced AI, and actionable intelligence to drive smarter decisions and better results. EDITED’s True Retail Intelligence solution is unique in four critical areas that all retailers should consider before selecting retail technology for their business.

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JCPenney Launches New Ecommerce Site for Business Customers

Retail TouchPoints

JCPenney has launched a new business-to-business website to offer customers a more seamless and personalized experience when purchasing durable goods and bulk items. The website offers small businesses and nonprofits access to JCPenneys vast catalog of brands, including St. Johns Bay, Liz Claiborne and Worthington , and products spanning home, footwear and apparel categories.

eCommerce 185
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Technology And Security Predictions: Your Questions Answered

Forrester eCommerce

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

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Authentic D2C Strategies for Sustainable Growth in Gaming on The Here’s Waldo Podcast

FastSpring

FastSpring CMO David Vogelpohl was recently a guest on The Heres Waldo Podcast a podcast that features top visionaries and creatives in the video game industry to discuss how direct player engagement and a strong D2C strategy can help drive growth. Here are just a few of the helpful tips for game publishers that David and host Lizzie Mintus dive into in the episode: Key mobile game industry insights such as regulatory shifts and emerging trends.

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Quick Fixes in Home Improvement: A Trend Retailers Can’t Afford to Ignore

Wiser

For years, the home improvement industry has been defined by durability, craftsmanship, and the promise of doing the job right. These principles resonate deeply with seasoned homeowners and professionals. However, theres a seismic shift happening, driven by younger generations of consumers who are reshaping the market with a different set of priorities.

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PGNJ Group marks MADL milestone with Glasgow Children’s Hospital donation

TalkingRetail

Scottish independent retail chain PGNJ Group has reached a milestone in its ongoing support for Glasgow charities, with total donations now exceeding 20,000. Through its stores and Nisas Making a Difference Locally (MADL) initiative, the retailer raised over 8,000 last year alone.

Retail 90
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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How GenAI Is Changing The Game In Commerce Search

Forrester eCommerce

Read this Forrester blog post for key insights from the latest report about how genAI is transforming commerce search solutions.

Games 350
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Cambridge Satchel Expands UK Presence with Windsor Store Opening

365 Retail

Cambridge Satchel has opened its fourth UK store in Windsor Royal, further strengthening its retail footprint. The 46.2 sqm space, housed in the Grade II listed Windsor Royal Station, marks the brands most ambitious store design to date. Art Deco-inspired design enhances the Windsor store Under the leadership of CEO Carine de Koenigswarter, the new stores design has been crafted by Atelier A&D, drawing inspiration from the Art Deco movement.

Arts 62
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Consumer confidence in January falls for the first time in 6 months

RetailDive

The University of Michigan recorded a 10% year-on-year drop, and other data found sentiment hit a four-month low.

Consumer 139
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Tic Tac launches new ‘Tic Tac Two’  

TalkingRetail

Ferrero UK has unveiled Tic Tac Two. The latest innovation is sugar-free and aims to bring a 'fresh twist to the iconic brand' with three contrasting flavour combinations, Raspberry & Lemon, Strawberry & Lime and Fresh & Mild Spearmint.

Retail 98
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Will AI Take Your B2B Marketing Job?

Forrester eCommerce

Ask business leaders why they are investing in AI technologies, and the answer is often emphatic and clear: its about efficiency. In Forresters 2025 B2B Brand and Communications Survey, 86% of marketing leaders said efficiency was the likeliest impact of AI technologies. Will AI Bring About A New Industrial Revolution?

B2B 274
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What is Post Purchase? Key Stages and Measuring Success

lateshipment

A customer lands on your e-commerce store, browses your products, adds an item to their cart, hits “buy now,” and completes the payment. It feels like the finish line, right? Hold on, in reality, that’s just the starting gun for another race: the post-purchase journey. Post-purchase journeys are focused on getting that product into your customer’s hands, supporting them as they experience it, handling returns if things don’t quite work out, and ultimately, building

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Walmart buys Pittsburgh-area mall for $34M

RetailDive

In the first major purchase of its kind for the company, the retailer tapped a Texas firm to lead redevelopment of the 1.2 million-square-foot property.

Retail 137
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Cadbury Dairy Milk launches ‘made to share’ limited edition bars  

TalkingRetail

Cadbury has introduced Cadbury Dairy Milk Made to Share range, twelve limited edition on-pack designs for its 180g and 95g PMP bars.

Retail 80
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Pixels Unbound: The State Of GenAI For Visual Content

Forrester eCommerce

GenAI isnt just generating captivating visuals; its changing how businesses scale creativity, engage audiences, and develop entirely new products.

Marketing 222
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What is Post Purchase? Key Stages and Measuring Success

lateshipment

A customer lands on your e-commerce store, browses your products, adds an item to their cart, hits “buy now,” and completes the payment. It feels like the finish line, right? Hold on, in reality, that’s just the starting gun for another race: the post-purchase journey. Post-purchase journeys are focused on getting that product into your customer’s hands, supporting them as they experience it, handling returns if things don’t quite work out, and ultimately, building

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Estée Lauder warns of up to 7,000 job cuts globally

RetailDive

The layoffs, which represent up to 11% of its global workforce, arrive alongside a restructuring plan that extends into the C-suite.

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Poundland reports decrease in violence and theft since deployment of bodycam

TalkingRetail

Since issuing body cameras to employees, Poundland has reported a decrease in incidents, including an 11% drop in violence against store employees and a marked reduction in shoplifting and theft.

Retail 59
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever