lateshipment

NOVEMBER 13, 2024

With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. But you can’t let these things slide as ensuring a seamless delivery experience is essential to keep customers happy and coming back. While delays and other delivery issues cannot be prevented, you can definitely have a well-prepared customer service strategy to ensure a smooth post-purchase

eCommerce 130

eCommerce Shipping Live Chat Information 130

My Wife Quit Her Job

NOVEMBER 12, 2024

Today, we’re continuing with our 4-part series on how to create content to promote your business. In this episode, we talk about what it takes build an engaging email list that converts to sales. What You’ll Learn How to keep your open rate high How to drive sales with every send How to keep your subscriber engaged with your list Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Marketing 156

Marketing eCommerce Blog 156

Groove

NOVEMBER 9, 2024

Creating an effective eCommerce blogging strategy is a powerful way to attract new customers and drive sales. Not only does it present an opportunity to communicate your brand's key messages, but it also helps improve your website's search engine optimization. This increases the likelihood that potential customers will discover it. Thanks to these dual benefits, blog content marketing for eCommerce remains one of the most effective digital marketing avenues for brands to consider.

Blog 362

Blog eCommerce Marketing SEO 362

Fastr

NOVEMBER 12, 2024

Online shopping today is nothing like looking for a needle in a haystack. It's more like searching through a million-needle haystack for one that catches the eye. It's a fierce battle of the brands: Who will stand out? And how? One answer to the latter: video content.

eCommerce 147

eCommerce 147

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

NOVEMBER 12, 2024

Data ingestion into the SIEM is too expensive. In fact, it’s so expensive that, “How do we reduce our SIEM ingest costs?” is one of the top inquiry questions I get from Forrester clients. And the problem is not new – security leaders have struggled with managing their SIEM budget for over a decade.

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Management 273

Retail TouchPoints

NOVEMBER 13, 2024

Both CVS and 7-Eleven are expanding their retail media offerings to include in-store audio: CVS has partnered with The Trade Desk and Vibenomics to develop a self-service programmatic audio offering, while 7-Eleven is expanding its partnership with Qsic to bring audio advertising to all 12,000 of its U.S. stores by the end of 2025. CVS Media Exchange Adds Programmatic Audio Advertisers on the CVS Media Exchange (CMX) can now reach CVS shoppers with 30 -second audio spots across 6,900 stores, wit

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Beauty and Health Retail Omnichannel Presentation 182

Wiser

NOVEMBER 12, 2024

In previous posts , we’ve explored various levels and capabilities of price tracking tools. But when you’re evaluating price intelligence solutions, understanding the methodology isn’t enough. You also need to ask the right questions to ensure your vendor delivers long-term value. From our conversations with customers, we’ve identified three key questions you should ask every potential provider: Who is responsible for providing the matching?

Information 78

Information Supplies Customer eCommerce 78

Forrester eCommerce

NOVEMBER 13, 2024

The global commercial AI software governance market is poised for exceptional growth. Forrester forecasts that by 2030, spending on off-the-shelf AI governance software will more than quadruple, reaching $15.8 billion and capturing 7% of overall AI software spending.

Marketing 259

Marketing 259

Practical eCommerce

NOVEMBER 12, 2024

This month's rundown includes new video editors, page builders, whiteboards, drawing tools, testing platforms, and a selection of new fonts. The post New Web Design Tools, November 2024 appeared first on Practical Ecommerce.

Web Design 88

Web Design eCommerce 88

Groove

NOVEMBER 9, 2024

With headless commerce, companies can build the front ends and back ends of their sites separately. This allows for greater flexibility while helping businesses scale their efforts faster and more efficiently. BigCommerce provides ample options for retailers interested in building headless eCommerce sites. BigCommerce headless setups offer support so that businesses can better navigate the system's complexities, even if they are new to this option.

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BigCommerce Payment Services eCommerce Shopping Carts 276

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Retail TouchPoints

NOVEMBER 11, 2024

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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Accessories Fashion Apparel Toys 288

Forrester eCommerce

NOVEMBER 12, 2024

Are you bullish on AI’s potential to transform the way frontline B2B marketers work? My research found that frontline marketing leaders in B2B organizations are very bullish.

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B2B Marketing Technology 284

Salsify

NOVEMBER 14, 2024

Throughout history, luxury has largely been defined by exclusivity: a tailor crafting styles to one’s exact measurements, a jeweler designing bespoke pieces for private clientele, or a sommelier curating rare bottles for the enjoyment of only their most discerning customers.

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Customer eCommerce 133

FastSpring

NOVEMBER 13, 2024

FastSpring is proud to announce a partnership with Nexus , a leading platform for supporting content creators and monetizing games, where both companies have joined forces in order to help game publishers materially grow profits with their own creator-powered, custom designed, and hosted web shops. The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops.

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Merchant Services Payments Games Payment Services 125

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

NOVEMBER 15, 2024

After more than 20 years, Saks Fifth Avenue is cancelling the renowned holiday light show at its Fifth Avenue flagship store. The light show has become something of a cultural fixture in Manhattan during the holiday season, serving as the perfect complement to Saks’ famed holiday window displays as well as the Rockefeller Center Christmas tree. Last year’s show, sponsored by Christian Dior, was the retailer’s most dynamic yet.

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Department Stores Gifts Retail Other 264

Forrester eCommerce

NOVEMBER 15, 2024

With budgets set for 2025, CMOs are about to enter the new year with several critical initiatives. What’s bubbling to the top? Forrester’s Q4 B2C Marketing CMO Pulse Survey, 2024 provided a list of 17 initiatives and we asked respondents (127 US B2C marketing executives) to select up to three.

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B2C Marketing Customer 221

UpSellIt

NOVEMBER 14, 2024

Partnering with Upsellit has never been easier, thanks to CJ’s Universal Tag—a powerful tool that streamlines integration and amplifies results. By simply activating the Universal Tag, you’re seamlessly connected to a suite of Upsellit’s top-tier ecommerce solutions, designed to enhance conversions and enrich the customer journey with minimal setup.

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Recommendation eCommerce Channel Improvements 127

Salsify

NOVEMBER 12, 2024

First party, second party, third party — what do they all mean in the context of data? It’s difficult enough to get your head around these concepts, but when you throw zero-party data into the mix, it’s enough to make your head spin.

eCommerce 127

eCommerce eCommerce Marketing Marketing 127

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Retail TouchPoints

NOVEMBER 11, 2024

A number of local and independent grocers — including Bowman’s Market , Maurer’s Market IGA , Neiman’s Family Market , Queen’s Price Chopper and Soelbergs Market — are adopting Instacart ‘s AI-powered smart Caper Carts. Together the stores serve customers across eight states, including Idaho, Kansas, Michigan, Missouri, Montana, Oregon, Utah and Washington.

Marketing 286

Marketing Recommendation Technology Customer 286

Forrester eCommerce

NOVEMBER 13, 2024

Marketers are ready to move beyond choosing between full-service media generalists and channel specialists. Insights from our newly published media management services Wave shed light on what to look for when evaluating your current agency or looking for a provider.

Channel 221

Channel Management Marketing B2C 221

RetailDive

NOVEMBER 11, 2024

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say they’re trying to engage customers both online and in stores.

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Retail Customer 128

365 Retail

NOVEMBER 12, 2024

DPD has become the first UK parcel delivery company to deploy Ottonomy’s multi-compartment, fully autonomous ‘Locker’ robot, Ottobot. Larger than DPD’s existing autonomous delivery robots, Ottobot has a maximum payload of 70kg, eight separate compartments that can carry parcel of varying sizes and can also facilitate collections. The robot features four-wheel powered swerve drive with independent steering and suspension, which provides maximum manoeuvrability. while multiple se

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Technology Operations Mobile Events 103

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result? Static shelves are morphing into dynamic, interactive shopping hubs, bridging the physical-digital divide in retail.

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Gifts Magazine Information Social Media 274

Forrester eCommerce

NOVEMBER 12, 2024

When clients inquire about enterprise business intelligence (BI) platform pricing, I always advise them to simply divide the annual contract price by the number of expected users. If the resulting number is around $10 per user per month, I tell the client they are in a good spot. Why?

Customer 221

Customer 221

RetailDive

NOVEMBER 11, 2024

An $825 million infusion led by General Atlantic and Stripes will fortify the athleisure brand’s already formidable challenge to market leader Lululemon.

Marketing 117

Marketing 117

365 Retail

NOVEMBER 15, 2024

This festive season, Primark has teamed up with Dr. Seuss once again to deliver a Grinch-tastic experience for customers. The retailer has launched its largest-ever Grinch collection, available now in stores across all 17 Primark markets, and opened themed Grinch Cafes at six UK locations, making it easier than ever to celebrate a mischievous “Grinch-mas.

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Gifts Events Marketing Customer 96

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail

Retail TouchPoints

NOVEMBER 11, 2024

Sneaker marketplace StockX has named Greg Schwartz, the company’s Co-founder, President and COO, as its next CEO, effective Jan. 1, 2025. Current CEO Scott Cutler, who was one of the company’s earliest investors and advisors, will step down but will remain through 2024 to help ensure a smooth transition. Schwartz co-founded StockX, a platform for buyers and sellers of sneakers, apparel, electronics and collectibles, in 2016 with Dan Gilbert, Josh Luber and Chris Kaufman.

Electronics 278

Electronics Apparel Operations Marketing 278

Forrester eCommerce

NOVEMBER 15, 2024

Scaleway hosted its third ai.PULSE event on AI and cloud sustainability and sovereignty. Key discussions included the environmental impact of AI, the need for nuclear power, and digital sovereignty in AI deployments.

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Events Customer 195

RetailDive

NOVEMBER 15, 2024

The mass merchant will be open from 7 a.m. to midnight from Nov. 30 to Dec. 23, while the subscription company debuted a perk for discounted styles.

Subscription 112

Subscription 112

Practical eCommerce

NOVEMBER 14, 2024

This week's rundown includes new tools for holiday marketing campaigns, drone deliveries, analytics, search, video generators, and AI-based platforms. The post New Ecommerce Tools: November 14, 2024 appeared first on Practical Ecommerce.

eCommerce 97

eCommerce Marketing 97

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail