Sat.Aug 28, 2021 - Fri.Sep 03, 2021

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Cancel the “Cost Center” Culture In Customer Service

Forrester eCommerce

In my past 30 years in the contact center industry at organizations like RingCentral, Genesys, 8×8, and IBM, I’ve watched the same movie over and over and over again…too many contact centers are laboring under the tyranny of being a cost center with schizophrenic goals of making customers happy while “doing more with less”. This […].

Customer 509
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How to Make Money on Instagram With & Without Followers

Kissmetrics

There’s no hiding it, Instagram is one of my favorite social media channels. Not only is it a great way to share your life with friends and family and promote your business, but it’s also a great way to make a lot of money. Best of all, you don’t need a big following and there are several different ways to earn an income. In this article, I’m going to show you how to make money on Instagram using seven of my favorite strategies: Get paid for sponsored posts.

Payments 363
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Carhartt Teams with Metallica Foundation to Recruit and Train Skilled Workers

Retail TouchPoints

Workwear brand Carhartt is recognizing the importance and value of labor by teaming up with heavy metal band Metallica’s All Within My Hands foundation, with the goal of training a new generation of skilled workers. Carhartt will donate all online sales on Labor Day 2021 to the foundation’s Metallica Scholars workforce education program, which connects students to hands-on learning and provides support to 23 schools via the American Association of Community Colleges.

Other 326
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5 Emerging and Promising Ecommerce Logistics Trends for 2022

lateshipment

With consumers fast pivoting to eCommerce in the past few years, particularly during the 2020 pandemic, eCommerce supply chain and logistics are steadily evolving to make the most of the new challenges. To keep up with the competition and growing consumer expectations, it makes sense for eCommerce businesses, manufacturers, and 3PLs to stay in the know about some of the most pressing logistics trends.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Top 59 Global IT Channel Media Outlets – What MSPs, MSSPs, Resellers, Integrators, and IT Consultants Read

Forrester eCommerce

Out of the 14 different spheres of influence that we track at Forrester, the channel industry trade press ranks near the top. Smart vendors and distributors know that the magic of finding, influencing, recruiting, enabling, and nourishing a top performing channel boils down to three simple questions about partners: What do they read? Where do […].

Channel 478
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9 AI Tools For Media Creation

Kissmetrics

Artificial intelligence (AI) tools for media let you create content at scale in a previously impossible way and you don’t even need design experience to create something impressive. AI isn’t new. The film and gaming industries both use it regularly, for instance. But, these sectors have only scratched the surface of AI capabilities. On a seemingly daily basis, new AI tools emerge to help people create articles, video scripts, logos, and more.

Article 363

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Dropshipping Suppliers – Where To Find The Best Dropship Companies

My Wife Quit Her Job

Finding reliable dropship companies is one of the most important aspects of running a successful dropship store. This article will teach you where to find the best dropshipping suppliers to work with. First off, there are 4 main ways to find a dropship supplier depending on your budget, time constraints and the types of products you want to sell. Dropshipping Supplier Directory – A dropship directory is a database of suppliers organized by category.

Article 177
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Meet The New Demand For Creativity With AI

Forrester eCommerce

Will all of the digital urgency brought about by the pandemic disappear? Learn how AI can help drive creativity and innovation in your organization.

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How to Increase Your Website Traffic Without SEO

Kissmetrics

SEO can be a brilliant strategy to increase your website traffic but it isn’t always enough. Imagine you rely on SEO for all your traffic. What happens when the Google algorithm changes ? You risk losing potential customers! That’s why diversifying your methods of increasing web traffic can offer better results. If you have multiple traffic sources, changing algorithms won’t completely halt your business.

SEO 357
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Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

Retail TouchPoints

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. This disconnect can be particularly harmful, as Forrester’s research shows that today’s consumers do not differentiate between the brand experience and the customer experience.

Marketing 301
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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370: 6M Per Year Selling Hair Extensions Without Advertising With Vivian Kaye

My Wife Quit Her Job

Today I’m thrilled to have Vivian Kaye on the show. Vivian is the CEO of KinkyCurlyYaki, a premium textured hair extension brand for black women that grew to $6 million without paid advertising. Not only did Vivian grow to 6 million but she did so without outside funding and bootstrapped her business from the ground up. In this episode, Vivian teaches us the secrets behind her success and how she scaled to 7 figures without paying for ads.

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To Build A Better Marketing Plan, Revisit Your Approach To Planning

Forrester eCommerce

Static annual plans often collect dust on a shelf. Leaning into the planning process can help you build a more dynamic and effective marketing plan that drives forward the objectives of the business.

Marketing 443
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The Ultimate Guide to SEO for E-commerce Websites

Kissmetrics

If you’re retailing products and want to reach the widest audience possible, having a well-optimized e-commerce website is an absolute must. Why? Well, there are several benefits. A great e-commerce website helps you understand the basics about your customers, for example, demographics like their locations, age groups, and how they found you. By using tracking, you can then use your visitor’s information for behavior analysis to get to know them even better.

eCommerce 357
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Avery Dennison Acquires Labeling Solution Provider for $1.45 Billion

Retail TouchPoints

Avery Dennison has signed an agreement to acquire Vestcom , a privately held pricing and branded labeling solution provider, for $1.45 billion in a cash transaction subject to certain closing and post-closing adjustments. Vestcom uses data management capabilities to synthesize and streamline store-level data and deliver item-specific, price-integrated messaging at the shopper’s point of decision.

Channel 312
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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How To Setup Coupons For Your Online Store With Advanced Coupons For WooCommerce?

MakeWebBetter

In 2021, online shoppers who use coupon codes are predicted to spend 24% more than shoppers who don’t. – Couponfollow Digital coupons certainly are the sales magnets because they hold the power to attract more and more customers with a bait of lucrative offers and discount deals. Moreover, in the past two years, the ratio […]. The post How To Setup Coupons For Your Online Store With Advanced Coupons For WooCommerce?

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Campaign Planning Is Part Of The Budgeting Process — Or, At Least, It Should Be

Forrester eCommerce

Many B2B marketers find joy in campaign planning — but not so much in budgeting. It turns out the two are intimately connected.

B2B 443
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5 Hacks to Attract Gen-Z Consumers

Kissmetrics

Article sponsored by PayPal. Gen Z’ers, which includes those born between 1996 and 2012, now make up 20 percent of the US population and account for $143 billion in direct spending. If you are still focused on millennials, it’s time to start paying attention to a new generation of consumers. Here are five ways to attract and keep Gen Z customers. 1.

Consumer 351
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Gap Buys Virtual Try-On Company as Ecommerce Grows to 33% of Total Revenue

Retail TouchPoints

Gap has acquired Drapr , a virtual apparel try-on application designed to help shoppers find the best clothing size and fit for their personal style and body type. The deal was brokered by Gap’s Strategic Growth Office, a unit that seeks out investments that fuel growth and accelerate new capabilities across Gap’s brands. Gap reported net sales of $4.2 billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels.

eCommerce 274
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Drive More E-Commerce Revenue with Omnichannel Selling

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Awareness and agility key to retail survival post-pandemic

Retail Technology Review

Recently, supply chain and retail technology experts, Manhattan Associates researched the impact COVID-19 has had on consumer expectations and demands, driven by an accelerated shift to digital and its catalytic effect on ecommerce growth (which looks set to continue in 2021, albeit at a slower rate of 14.3%).

Retail 163
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European Security Leaders Must Invest In AppSec To Catch Up With Their Peers Across The Globe

Forrester eCommerce

Like the rest of the world, European firms have been forced to pivot to digital experiences in the last year, even, as in the case of Italian luxury goods businesses, when digital went against long-standing cultural norms. As their firms pivot, European security leaders would do well to remember that vulnerable web applications are a […].

Customer 335
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How to Create a B2B Content Strategy

Kissmetrics

B2B and B2C content marketing require entirely different strategies. However, whether you’re targeting businesses or individual consumers, one point remains the same: Content matters. Content is how you boost brand awareness , build trust in your company, and empower your customers to solve their problems. However, you can’t just create the occasional blog post or paid ad and hope to generate results.

B2B 314
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Zebra Technologies Acquires SaaS Forecasting and Merchandising Solution

Retail TouchPoints

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. Antuit.ai will serve as the planning and demand forecasting module within Zebra’s retail software portfolio. Antuit.ai aims to help users ensure they have the right product in the right place, at the right time, at the right price, based on the current state of the supply chain, store inventory and cons

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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A Complete Guide to SEO Forecasting: Tools, Examples, and More

Inflow Insights

When it comes to making smarter content decisions for your eCommerce business, nothing’s more important than a brilliant SEO strategy. But how do you make a strategy work when you’re dealing with seasonal changes to customer traffic and buying behavior? Enter SEO forecasting. In this article, we’ll provide a complete breakdown of what SEO forecasting is, why it’s important for your online business, and which six tools you can use to forecast your organic traffic, including: Prophet b

SEO 151
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Retail Media Solutions Build A New, Profitable Revenue Stream For Retailers

Forrester eCommerce

We have written and talked a lot about the boom that retail media is going through. And it makes sense why: Amazon is the third leg of the media triopoly with its $20 billion-plus ads business; other retailers such as Kroger, Target, and Walmart are making big strides to take their own share of ad […].

Retail 312
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The Complete Guide to Designing Visually Stunning Content (Even If You’re Not a Graphic Artist)

Kissmetrics

Let’s face it: a picture really is worth a thousand words, but an image you made yourself? Priceless. Compelling images create a connection between you and your audience and help you build on that relationship. They encourage discussion and shares. In short, images convert. According to Venngage, 64 percent of marketers say images are “very important” or “essential” to their marketing strategy.

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The True Cost of IT Downtime in Today’s Retail Reality, and Ways to Mitigate it

Retail TouchPoints

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. Let’s face it, the convenience of walking into the store, quickly selecting the item, instantly purchasing it and heading home is still a very popular value proposition for consumers.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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4 Ways to Prepare Your Ecommerce Business for Holiday Shopping

Omnisend

Reading Time: 10 minutes. The holiday season is the busiest time of the year for most ecommerce retailers. Shopper anticipation and excitement are at their highest as they look to grab some great deals. It’s time to start thinking about holiday business ideas. . This is your big chance to boost sales, add new subscribers to your list, and create a real buzz around your brand.

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Our Take On The Microsoft Power Apps Portals Data Leak

Forrester eCommerce

Since the Power Apps portals data leak reported last week, we’ve been asked questions on the security of low-code platforms. In this context, some common-sense points must be made: Low code is not inherently less secure than any other software. Low-code platforms provide visual tools and building blocks for speeding and simplifying app development and […].

Other 307
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How to Run a Virtual Job Fair to Attract Top Marketing Talent

Kissmetrics

Virtual job fairs have been growing in popularity in recent years. Chances are, that’s only going to continue. Virtual job fairs can be the perfect way to initiate that first interaction between candidate and employer. How do you make sure yours is successful? Here is what you need to know. What Is a Virtual Job Fair? A virtual job fair is an online event that allows job seekers to network with potential employers.

Marketing 290
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5 Tips for Maximizing Influencer Marketing’s Impact

Retail TouchPoints

A retailX panel of social media and influencer experts had a candid conversation about how influencers are driving the maturity of social commerce, which is expected to reach $36.09 billion in the U.S. this year — a 35% increase over 2020 — according to Insider Intelligence. The speakers represented all facets of the “influencer marketing machine,” from strategy firms and agencies to brand executives and independent content creators.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt