Sat.Dec 15, 2018 - Fri.Dec 21, 2018

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Site Outages Shine the Light on Retail Weak Spots During Holiday Season

RTP blog

By Claude Robinson, Oracle With the kick-off of the holiday shopping season now in the rearview mirror, retailers have already learned some important lessons—ones that hit the bottom line of some of the biggest brands in the business. Brand names like Walmart, J. Crew, lululemon, Lowe’s, Best Buy, and Office Depot found out the hard way that their websites were unprepared for the flood of online shoppers on Black Friday through Cyber Monday.

Retail 150
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How Fake Coupon And Deal Sites Are Stealing Your Sales And What To Do About It

My Wife Quit Her Job

Picture this scenario. A customer in your online store is about to checkout. But they see a discount code field in your cart, do a search for “YourStore.com coupons” and find a coupon from a deal site like RetailMeNot or Coupons360. But wait! You don’t have any outstanding coupons in your shop. The codes are fake!!! The customer then tries the fake coupon code on your shop and it doesn’t work so they leave to search for more fake codes.

Customer 262
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7 Tips for Selling Handmade Items on Amazon

ecomdash

Since 2015, crafters and artisans have been selling their handmade products to Amazon’s 250 million global customers. Handmade at Amazon marketplace is a great additional option, or alternative, to selling on Etsy. If you’re an Etsy seller, or an artisan entertaining the idea of selling your creations online, you should consider Amazon Handmade. To help, we’ve listed seven tips for selling handmade items on Amazon that’ll make your transition much more seamless. #1 – Read the Fine Print.

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Facebook Remarketing: Using Targeted Advertising Campaigns To Increase Sales

BigCommerce

Digital cart abandonment is at an all-time high.

Other 398
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Phishing: The Simple Attack That Shreds The Defenses of Sensitive Network

Forrester eCommerce

Diplomatic networks carry some of the world’s most sensitive information – communications between world leaders, key technical intellectual property, trade strategies, and military plans. A recent report by anti-phishing vendor Area 1 Security, reveals that a 3 year-long cyberattack led to the successful breach of the European Union’s diplomatic communications network.

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Amazon’s Brand Registry And Transparency Program – The Benefits, Requirements And How To Join

My Wife Quit Her Job

Joining the Amazon brand registry is more important today than it has ever been before. Not only does registering your brand allow you to control your listing but it’s also a requirement to get your brand gated so that other sellers can not sell your products on Amazon. It also allows you to enroll in the Amazon Transparency program which further protects your brand from counterfeit sellers.

Other 266

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Drive Customer Loyalty with a Remarkable App Experience

BigCommerce

Smartphones are arguably consumers’ most personal devices simply because most of us centralize our lives on them: interpersonal communication, social…

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The Business Risks Of Climate Change (Infographic)

Forrester eCommerce

The business risks associated with global climate change are enormously complex and nearly infinite in quantity. Your firm’s climate-related risks, however, are much more manageable (albeit complex and numerous, as well). No two organizations are exposed in exactly the same way. Rising temperatures, sea-level rise, and more frequent and severe extreme weather events have already […].

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Top Online Retailers Winning a Competitive Market

Optimizely

How do you carve out your slice of the market in a super competitive industry? If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. It’s far easier if you’re selling a niche product such as nootropics. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market.

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Can you improve 2019 looking back at 2018 data?

Bryan Eisenberg

I have been sharing more content on LinkedIn lately, are we connected there yet? Have a great 2019. The post Can you improve 2019 looking back at 2018 data? appeared first on Bryan Eisenberg & Jeffrey Eisenberg.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Ecommerce Optimization: 11 Steps to Boost Conversions with Copywriting

Ecommerce Platforms

If you aren't happy with your conversion rates for your online store, then you've come in the right place. This is where mastering the art of copywriting for ecommerce platforms comes into its own. Once you've got to grips with the art of writing compelling copy, you're more likely to engage with consumers in a way that touches them- and therefore, pushes them further down the sales process.

eCommerce 174
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What Is Forrester’s Definition Of Enterprise AI?

Forrester eCommerce

There are two types of AI. Watch the video below to learn which one you should forget about and which one you should go full steam ahead with. Have additional questions about enterprise AI? Schedule an inquiry to dive deeper, or check out my latest research here.

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How In-Store Data Drives Digital Marketing Success

Optimizely

How much do you really know about your customers who shop with you in-store? Are you ringing through purchases and letting them walk out the door without knowing their names, which products they’ve bought before, and their shopping preferences? If you have a loyalty program as part of your store experience, you’ll at least be able to get an overview of what they’ve bought before and when through your point of sale (POS).

Marketing 225
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4 Key Ways to Gain Customer Trust as an Ecommerce Business

Bootstrapping Ecommerce

Do your website visitors trust you? You need to build customer trust to turn website visitors into customers. Here are 4 ways you can start. The post 4 Key Ways to Gain Customer Trust as an Ecommerce Business appeared first on Bootstrapping Ecommerce.

eCommerce 151
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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How Retail Companies Can Handle Holiday Season Chaos

RTP blog

By Michael Hess, Waste Harmonics The holiday season is a highly anticipated and busy time for owners and operators of retail companies. The vast increase in shopping, shipping and more in such a short period of time can result in increased profits, revenues and even new employees for additional support. But when retail chain executives are planning ahead and in the thick of the holiday season, waste management is a service many rarely think about — until it’s too late.

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Augmented Intelligence Is The Key To Driving Rapid Business Value With AI

Forrester eCommerce

Leveraging AI to augment human intelligence leverages the superhuman advantages of AI and the super-AI advantages of humans to drive large, tangible business value quickly. Thanks to easier stakeholder buy-in, quantifiable ROIs, lower R&D costs, fewer technological hurdles, and less change management, AI is being used to augment jobs ranging from data center technicians and […].

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4 Ways to Integrate Facebook Messenger Marketing to Your Omnichannel Ecommerce Strategy

Omnisend

When it comes to connecting with your customers on new channels, it doesn’t get much better than Facebook Messenger marketing. For most users, the app is already open, with notifications turned on, and a channel they already love to use. By connecting with them via Messenger, you’re just reaching customers in their very natural habitats. Read more The post 4 Ways to Integrate Facebook Messenger Marketing to Your Omnichannel Ecommerce Strategy appeared first on Ecommerce Marketing Automation | Om

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This Holiday Season, Give Your Customers a 360-Degree Marketing Strategy  

GetElastic

The holidays are upon us. If you’re like millions of others shopping for the perfect gifts for your family and friends, you know the drill. Maybe you finally find the new kitchen gadget for the culinary-inclined cousin you drew in the gift exchange. It’s ordered and on its way — you’re done! Now cue the endless targeted ads and emails about pasta-makers headed your way.

Marketing 134
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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RTP Editors Spotlight What To Watch For At #NRF2019

RTP blog

Every year, the Retail TouchPoints editorial team travels to the NRF Big Show in New York City, and this year’s event, held Jan. 13-15, 2019, will really live up to its name: the conference is projected to host 37,000 attendees, 16,000 retailers and more than 700 exhibitors. Top names speaking at the event will include Marvin Ellison, President and CEO of Lowe’s ; Jamie Nordstrom, President of Stores at Nordstrom ; Brian Cornell, CEO of Target ; Heidi Zak, Co-Founder and Co-CEO of ThirdLove ; Re

Travel 150
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Leverage Forrester’s Business Strategy Workshops To Accelerate Digital Transformation

Forrester eCommerce

Looking for help with rethinking your current business model? Watch the video below to learn how Forrester is leveraging design thinking in our business strategy workshops to help executives unlock customer value. Accelerate your own digital transformation by booking an inquiry or by checking out my research here.

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238: How To Become An Influencer In Your Niche With Selena Soo

My Wife Quit Her Job

Today I’m thrilled to have Selena Soo on the show. Some of you have probably heard of her before because Selena is fairly well known in the online business and entrepreneurship space. In any case, Selena is a publicity and marketing strategist who helps authors and coaches become well known leaders in their space. She’s worked with a bunch of big names like Farnoosh Torabi, Kimra Luna and she’s helped countless others like Ramit Sethi and Pat Flynn.

Books 120
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Getting the most out of Retail’s Big Show 

GetElastic

Not only is this time of year crazy busy for retailers due to holiday shopping promotions and end of year sales blitzes – it’s also when brands and retailers start prepping for Retail’s Big Show. The National Retail Federation (NRF) puts on retail’s big event every January in New York City and there’s a lot to cover in those three days.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Grinchbots Seize The Holiday Season: A Data Lesson For Retailers

RTP blog

By Julian Waits, Devo Technology It was Christmas and my nieces and nephews asked for just one thing: Hatchimals. I was desperate to find them, but everywhere I looked was sold out. I was in a pinch. After some online sleuthing, things started to look up — a private seller had Hatchimals available for purchase on eBay. I got excited and purchased four, albeit at a significantly higher cost than I would have at a traditional brick-and-mortar store.

Retail 150
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Tainted Love: Understanding Tainted Detection In The MITRE ATT&CK Evaluation

Forrester eCommerce

In my previous blog post on the MITRE ATT&CK Evaluations I developed a scale for rating the individual vendor evaluations and provided source code to help make the results more generally consumable. Since publishing this blog, I’ve been having a number of conversations with clients about the ‘tainted’ modifier in the recent MITRE ATT&CK evaluations […].

Blog 339
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238: How To Become A Leader In Your Space With Selena Soo

My Wife Quit Her Job

Today I’m thrilled to have Selena Soo on the show. Some of you have probably heard of her before because Selena is fairly well known in the online business and entrepreneurship space. In any case, Selena is a publicity and marketing strategist who helps authors and coaches become well known leaders in their space. She’s worked with a bunch of big names like Farnoosh Torabi, Kimra Luna and she’s helped countless others like Ramit Sethi and Pat Flynn.

Books 120
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A Comprehensive.STORE Domains Review

Ecommerce Platforms

Are you looking for a domain name for your online store? If so, you're in in the right place. This review takes an in-depth look at new domains, specifically.STORE domains, and aims to answer all of your burning questions on the subject. Sound good? Let's dive in! Why.STORE Domains? 96% of Americans enjoy shopping online. This is a fact. So, it's hardly surprising more and more entrepreneurs are trying to establish a presence on the web.

eCommerce 116
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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How to handle multi-currency payment method in your online store?

Elsner

The online ventures are growing and spreading at the same time across the globe at an unimaginable pace. With stores serving in different countries, customers shall want to pay you in their own money terms. What shall you do then? It’s not feasible to convince all the customers in your desired currency. You might drive away potential customers from the store with this act.

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Acquisition Season Continues In The CFM And VoC Space

Forrester eCommerce

Verint announced on Monday that it is acquiring VoC specialist, ForeSee. This adds to Verint’s growing portfolio of products. But it also adds to the growing list of CFM and VoC vendor acquisitions that we have already seen this year.

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The 6 Best Klaviyo Alternatives for Ecommerce

Omnisend

Many merchants turn to Klaviyo for email marketing needs, however, Klaviyo’s pricing is usually what turns them away. Luckily, when it comes to email marketing for online merchants, there are a plethora of Klaviyo alternatives out there. So I’ve compiled the 6 best Klaviyo alternatives if paying that price isn’t your jam. But before we Read more The post The 6 Best Klaviyo Alternatives for Ecommerce appeared first on Ecommerce Marketing Automation | Omnisend.

eCommerce 104
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Low Budget Videos, High-Quality Marketing

Fastr

Yes, we know the struggle is real. And we also know that your budget isn’t unlimited. When it comes to sacrificing resources having […]. The post Low Budget Videos, High-Quality Marketing appeared first on Zmags.

Marketing 100
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.