Retail TouchPoints

SEPTEMBER 11, 2024

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason why. As a result, brands and retailers of all sizes are implementing new tools, both in stores and online, to not only reduce returns but also to help customers find their ideal apparel and footwear sizes faster and easier. Fortune Business Insights found that fit technology (also known as virtual fitting room or virtual try-on tech) is exhibiting a compound annual growth rate of 20.3% and is

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Recommendation Apparel Technology Consumer 306

My Wife Quit Her Job

SEPTEMBER 9, 2024

BMW is a horrible, horrible company. But before I tell you why, I just want to say that these are not the types of posts I normally make, and I have never publicly denigrated a company before. However, this is the first time I’ve felt so cheated and wronged that I feel compelled to warn the public about BMW as a company. What happened to me can and will happen to you if you buy a car from this company.

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Forrester eCommerce

SEPTEMBER 10, 2024

AI copilots of all kinds — new off-the-shelf solutions, custom-built applications, or those embedded in business applications — are taking off. But there’s little measurable business return yet, and much confusion. In a new report for Forrester clients, J.P.

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ESW

SEPTEMBER 9, 2024

To reach shoppers around the world and succeed at international expansion, you need an end-to-end set of solutions that let you find and connect with shoppers, personalise their experience on and off your ecommerce site and deliver a localised post-purchase process that is seamless and reflects your brand. That’s why ESW and SHOPLINE have joined forces: to make it easy for you to see fast, efficient and long-term success in markets around the world.

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

SEPTEMBER 12, 2024

Still-potent economic uncertainty is encouraging consumers to be savvier as they browse and buy. But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. Retail TouchPoints interviewed 12 experts who shared their predictions for the 2024 holiday season.

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My Wife Quit Her Job

SEPTEMBER 11, 2024

Today, Toni and I are going to dive into one of the most exciting and high-stakes times of the year for ecommerce businesses, Black Friday. With the competition tougher than ever and customers looking for the best deals, you have to have a strategy that not only attracts buyers but maximizes for your profit. In this episode, we break down proven tips and tactics to help you make the most of this shopping holiday.

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FastSpring

SEPTEMBER 12, 2024

If your business is based in the APAC region and you’re focused on expanding into new areas, there are a lot of common challenges to face and questions to ask about the best way to do that. On this episode of Growth Stage, we interview Jay Jia, FastSpring Senior Account Executive, about his insights into: Tips on expanding a digital goods company in Asia.

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Retail TouchPoints

SEPTEMBER 12, 2024

Lego stores around the world are creating interactive experiences showcasing the power of play — from a playable library in China to a restaurant-themed pop-up in Japan — as part of the brand’s “Play is Your Superpower” campaign. The goal is to encourage families to play together, with Lego citing a consumer survey it commissioned showing that 83% of parents see play as a platform for celebrating differences in a fun and positive way.

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Bryan Eisenberg

SEPTEMBER 11, 2024

Marie, the VP of Marketing, predicts that she can increase conversions to sales by at least 40 percent. She wants to conduct a series of disruptive experiments that make everyone nervous. Scott, the VP of Sales, is especially on edge. The lead-to-contract rate is already a respectable 7.1 percent for this not-so-new marketing technology B2B SaaS. If Marie is right, it’s a homerun.

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Forrester eCommerce

SEPTEMBER 10, 2024

Forrester’s B2B Summit APAC 2024 for CMOs and marketing leaders is just a few weeks away. I’m excited to meet you in Singapore on October 1, 2024, and together, we will discuss the latest data, trends, and insights shaping the marketer’s remit in a tech-disrupted world.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Salsify

SEPTEMBER 12, 2024

The term “SMART goal,” which stands for specific, measurable, achievable, relevant, and time-bound, was coined in 1981 to help managers and other business folk set clear, concise, and attainable goals.

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Retail TouchPoints

SEPTEMBER 10, 2024

Roblox has announced a new commerce integration with Shopify that will allow brands with Shopify storefronts to sell physical items directly in their Roblox games. Shopify plans to begin piloting the integration soon, with a larger launch of the capability planned for 2025. Shopify President Harley Finkelstein as a Roblox character. (Image courtesy Shopify) “You’ll be able to buy everything from clothing to unique accessories, collectibles [directly on Roblox] — the possibilities are endless,” s

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RetailDive

SEPTEMBER 9, 2024

The bankrupt home improvement company, previously Lumber Liquidators, has inked a deal to be acquired by F9 Investments, its largest shareholder.

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Improvements 137

Forrester eCommerce

SEPTEMBER 10, 2024

Data and AI leaders today must create business value from trusted data, build the foundation to scale AI, and cultivate a data-driven culture. To help them meet these challenges, Forrester is launching Forrester Decisions for Data, AI & Analytics. Learn more about this new service and how it can benefit your organization.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Salsify

SEPTEMBER 10, 2024

Check out the necessary steps (and benefits) for creating a joint business plan and expert advice from digital shelf leaders.

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eCommerce 138

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasin

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RetailWire

SEPTEMBER 8, 2024

Apple will be hosting their newest event tomorrow on their Apple website at 10 a.m. PT. Although the main location will be on the company campus at the Steve Jobs Theater, the website is streaming the presentation.

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Forrester eCommerce

SEPTEMBER 11, 2024

Public cloud may be the major underpinning of enterprise infrastructure strategies, but it comes with risks. Learn the top three cloud trends that CISOs and security leaders need to be aware of in this preview of our upcoming Security & Risk Summit on December 9–11.

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Management 389

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

365 Retail

SEPTEMBER 10, 2024

A burst of yellow now brightens the iconic King’s Road, as Trinny London opens the doors to its highly anticipated flagship store. Designed to offer an uncompromising shopping experience, the new space features interactive product-play areas and designated breakout zones, delivering a fully guided and personalised beauty journey that helps customers feel their best.

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Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. Dunnhumby will use customer data science as well as consumer-led insights and collaboration to help Family Dollar make merchandising decisions that drive greater engagement with the retailer’s 66 million shoppers.

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RetailWire

SEPTEMBER 9, 2024

Panasonic Energy, a division of the Panasonic Group, has officially announced the commencement of mass production for its new 4680 cylindrical lithium-ion batteries, marking a significant advancement in automotive battery technology.

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Automotive Technology Electronics 109

Forrester eCommerce

SEPTEMBER 9, 2024

Most of the hype and boardroom enthusiasm for genAI stems from the belief that AI machines will automate the repeatable tasks that people used to do, thereby saving firms money with fewer employees doing more work. While we believe that’s true for rote knowledge tasks and some knowledge worker roles, it’s not really the point.

Customer 360

Customer 360

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Canadian Special Events

SEPTEMBER 13, 2024

I’ve always been drawn to stories of resilience and the pursuit of authenticity. Last week, I had the pleasure of sitting down with Shanee Silver, Co-Owner and Head of Events at Heart Space Events. Her journey resonated deeply with me, not just because of the challenges she faced, but because of her commitment to building a space where joy, connection, and inclusivity are at the forefront.

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Retail TouchPoints

SEPTEMBER 12, 2024

Alcohol ecommerce solution Drinks has launched the “Drinks-as-a-service” (DaaS) platform, a subscription software solution that will allow any brand, merchant or ecommerce operator to navigate the various tax and compliance impediments to selling alcohol online. The DaaS platform can be used by retailers that want to add wine or spirits to their assortment to alcohol producers looking to build out their direct-to-consumer business.

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RetailWire

SEPTEMBER 7, 2024

DIRECTV has announced upcoming changes to its pricing structure, effective on or after October 6, 2024. Customers will notice adjusted rates on their next billing cycle. The company is updating prices for both its satellite and internet-based packages to remain competitive and address rising content distribution fees from TV networks.

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Customer 105

Forrester eCommerce

SEPTEMBER 12, 2024

The European Union Artificial Intelligence Act is here. It’s intended to regulate a matter of unprecedented complexity: ensuring that firms use AI in a safe, trustworthy, and human-centric manner.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

365 Retail

SEPTEMBER 7, 2024

Despite Google’s surprise row back on its ‘cookie cull’, too many marketers are still over-reliant on third-party tracking tools, the latest research from Wunderkind, the leading AI-driven performance marketing solution, warns. Its latest research shows almost two thirds (63%) of marketers are still reliant on third-party cookies playing a major role in their customer engagement strategies.

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Retail TouchPoints

SEPTEMBER 12, 2024

Paramount debuted a new technology last night at the MTV Video Music Awards (VMAs) that allowed viewers to shop the entire broadcast, from the red carpet to the stage. The Shopsense AI Lens is an image recognition tool that lets viewers snap a photo of what their favorite artists are wearing and then shop the looks they love in an AI-curated digital store.

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RetailWire

SEPTEMBER 7, 2024

The Centers for Disease Control and Prevention (CDC) has issued a food safety alert concerning a Salmonella outbreak linked to eggs distributed by Milo's Poultry Farms LLC. The outbreak has affected 65 individuals across nine states, including Illinois, Michigan, and Wisconsin, where the eggs were sold. The other states affected are California, Colorado, Iowa, Minnesota, Utah, and Virginia.

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Forrester eCommerce

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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