Sat.Sep 14, 2024 - Fri.Sep 20, 2024

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Crystal Ball Time: What Will Motivate the 2026 Consumer?

Retail TouchPoints

It’s natural to expect forecasts at a conference with a name that’s a homophone of “future,” and WGSN President and CEO Carla Buzasi delivered at the FUTR North America event in New York City on Sept. 5. Discussing what will be motivating consumers two years from now, Buzasi called 2026 “the year of redirection,” predicting that people will be looking for coping mechanisms to deal with what she termed “the great exhaustion,” a lingering hangover from COVID-19, political division and culture wars

Consumer 278
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eCommerce PPC Tips: 8 Ways To Increase Your Ad Conversion

Groove

Getting caught up in the complexities of paid ads can be frustrating and time consuming. That's why our team is here to help. From Google Shopping ads to social media advertising, Groove is here to help you increase ROI and improve overall conversion with these ppc tips. eCommerce PPC: 8 Tips If you want to improve your paid media conversion rate, follow these 8 eCommerce PPC tips convert searchers into customers: Know your demand curve Show ads at the right time Select long-tail keywords Build

PPC 195
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What the Heck Is a Full-Service eCommerce Agency? Design, Development, and Marketing

Groove

There's a lot that goes into running a successful eCommerce store, and many store owners eventually find themselves needing a little help. With a full-service eCommerce agency, you get a one-stop shop that provides all of the services you need to build your online store and start attracting customers. However, it's essential to choose the right eCommerce agency, as not all of them are created equally.

eCommerce 195
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Shoppers want personalization online, in-store and on customer service calls

RetailDive

Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.

Customer 131
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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556: What’s Really Going On? A Behind the Scenes Look At How We’re Changing Our Business

My Wife Quit Her Job

Today, Toni and I are stepping away from business as usual to bring you something different. We’re taking you behind the scenes for an unfiltered look at the changes we’re making in the business we run together. In this deep dive, we’ll reveal what’s really been happening, why we felt it was time to shake things up, and what these changes mean for the future of our business— and possibly even yours!

Blog 296
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AI For Advisors, Digitizing Life Planning, And Investing For The Masses Highlight Finovate’s First-Ever Wealth Management Track

Forrester eCommerce

Wealth management firms must still balance the innovation AI offers with the oversight and governance expected from regulators. As AI continues make inroads in wealth management, it’s important for firms to use explainable AI tools that provide trust, transparency, and explainability to “black box” AI systems.

More Trending

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Poshmark Streamlines Coachtopia Product Resale with Digital ID Integration

Retail TouchPoints

Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products. Coachtopia items are already equipped with an embedded NFC-powered digital passport from Eon, and this new partnership will allow consumers to resell those items on Poshmark with the click of a button.

Fashion 300
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Budget Allocation Across Channels and Activities | Salsify

Salsify

Figuring out where to spend your hard-earned cash isn’t just about crunching numbers — it’s an art form. This is where strategic budget allocation comes into play.

Channel 158
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Holiday shopping has started – so has our research to help!

Forrester eCommerce

Get an early read on UK and US consumers' thinking about 2024 end of year holiday shopping - and watch for more research and holiday prep advice in the coming weeks.

Consumer 434
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Kill the Code Freeze: It's Numbing Your Ecommerce Revenue Opportunities

Fastr

In the lightning-fast world of ecommerce, where trends change faster than a TikTok challenge, speed and flexibility aren't just buzzwords – they're survival skills. Yet, many ecommerce teams are still trapped in the digital equivalent of the Stone Age, shackled by slow, developer-dependent processes when it comes to updating their sites. If you're looking for the poster child of these outdated practices, look no further than the infamous code freeze.

eCommerce 147
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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Will Adding Resale Help Stitch Fix Bring Back Customers?

Retail TouchPoints

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W

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PIM vs. PXM Solutions: Expert Tips to Help You Choose | Salsify

Salsify

Over the past 20 years, advancements in tech have led to the simplification — or even outright automation — of many essential digital brand management tasks.

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Overcome The Five Poisons (Kleshas) Of Human Risk Management

Forrester eCommerce

I am thrilled to announce Forrester’s Human Risk Management (HRM) Solutions Wave™ which evaluates the nine most significant vendors in the HRM space. Forrester clients can view here.

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More than half of US Gen Zers are headed to TikTok Shop this season

RetailDive

Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.

Gifts 130
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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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NRF Rebrands Paris Retail Week as Big Show Europe, Sets 2025 Dates

Retail TouchPoints

The National Retail Federation (NRF) and events organizer Comexposium , which collaborated on the inaugural NRF Big Show Asia Pacific in June 2024, will rebrand Paris Retail Week as NRF 2025: Retail’s Big Show Europe. The trade show and educational event will be held Sept. 16-18, 2025 at the Paris Porte de Versailles Pavilion. NRF has participated in Paris Retail Week, which Comexposium has been running for more than a decade, for several years.

Workshop 289
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How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation

lateshipment

A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. This includes warehousing, picking and packing, shipping, etc, Recently, there has been an increase in the herculean responsibility of the post-purchase phase (dealing with high customer expectations f

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OpenAI’s o1: More Than Meets The Eye

Forrester eCommerce

With all the buzz around OpenAI’s project “Strawberry,” I was eager to try out OpenAI’s o1 preview when it launched. At first, it felt like an incremental update. The more I explored, the more I realized this model is a significant step forward and a preview of what is to come.

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Halloween spending to reach $11.6B this year: NRF

RetailDive

This year won’t likely reach 2023’s record-breaking numbers, with over a third of consumers buying seasonal items at discounters.

Consumer 128
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Future-Proofing Enterprise Commerce: Why Extensibility Wins with Shopify

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

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Nike Names Long-Time Exec as CEO to Replace Departing Donahoe

Retail TouchPoints

Nike has tapped Elliott Hill, a long-time veteran of the company who retired in 2020, as its new President and CEO, effective Oct. 14, 2024. Hill will replace John Donahoe, who is retiring but will remain as an advisor through Jan. 31, 2025 to smooth the transition. Elliott Hill “I am excited to welcome Elliott back to Nike,” said Mark Parker, Executive Chairman of Nike, Inc. in a statement.

Apparel 279
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How 3PL Providers Can Extend Their Capabilities With Post-Purchase Automation

lateshipment

A report indicates that 90% of Fortune 500 businesses use 3PLs to handle their logistics and supply chain operations. The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. This includes warehousing, picking and packing, shipping, etc, Recently, there has been an increase in the herculean responsibility of the post-purchase phase (dealing with high customer expectations

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The Benefits Generative AI Brings To Fraud Management

Forrester eCommerce

Looking for ways to improve your fraud management capabilities? Learn six key ways generative AI can help in this preview of a session at our upcoming Security & Risk Summit in Baltimore December 9-11.

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Nike taps new CEO amid DTC challenges

RetailDive

Elliott Hill, who served as president of consumer and marketplace before retiring in 2020, will rejoin the sportswear giant in the top spot, while John Donahoe retires.

Consumer 128
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Retail Media Networks: The Key to Winning CPG Partnerships this Holiday Season

Retail TouchPoints

As the holiday season approaches, retailers have a significant opportunity to enhance and showcase their retail media network (RMN) offerings. By highlighting their platforms’ unique value and advantages and providing a white-glove support model, retailers can instill confidence in consumer packaged goods companies (CPGs), leading to more sign-ups and securing valuable media dollars.

Retail 278
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WISMO: What it means and how to reduce it?

lateshipment

This post-purchase phase, where customers are awaiting their parcels, holds more importance than you think. While most e-commerce businesses assume to just “ hope no things go wrong until the customer gets their hands at their order “, the truth is far. From the moment the order gets shipped, till it gets delivered, there is a window of opportunity to boost customer loyalty by ensuring hassle-free order delivery experiences that reward your brand with repeat sales in the future.

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Generative AI: Transformative Technology Or Big Disappointment?

Forrester eCommerce

Let me tell you about my recent podiatrist appointment. No, not the medical bit (which is boring), but the podiatrist’s use of generative AI. Like me, he’s not the youngest, but his enthusiasm for the solution he’s using was palpable.

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Tupperware files for bankruptcy amid lender opposition

RetailDive

The iconic housewares brand, famous for its direct-sales parties, has been slow to adapt to e-commerce and omnichannel retail.

eCommerce 128
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🚀Future-Proof Your Salesforce B2C Commerce: Modernization Strategies Inside!

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

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Roku Debuts Self-Service Ad Manager, Enables Shopify-Powered Checkouts

Retail TouchPoints

Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising. The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. “We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

Shopify 279
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The Best Use of AI for Business

Practical eCommerce

Software engineer Jacob Posel explains how AI can streamline operational processes and enhance creativity. The post The Best Use of AI for Business appeared first on Practical Ecommerce.

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The Rise Of Agentic Process Management

Forrester eCommerce

As AI continues to evolve at a breakneck pace, it’s tempting to throw out the rulebook and embrace the latest thing. But when it comes to process management, striking a balance between innovation and reliability is wise. Traditional tools like DPA, RPA, and document automation have been workhorses for decades, streamlining operations and saving time.

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Target wants to hire 100K people for the holidays

RetailDive

The retailer also teased a holiday assortment that's 50% larger than last year and includes "thousands" of low-cost items.

Retail 124
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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.