Omnisend

SEPTEMBER 16, 2019

Creating a great customer retention strategy is an uneasy yet crucial task for online businesses. One-time buyers and dormant customers have become a headache for most marketers: You have already spent a lot of money on customer acquisition, and now what? For months and months, those customers are stuck in the funnel and go nowhere. Read more The post 9 Customer Retention Strategies That Actually Work appeared first on Ecommerce Marketing Automation | Omnisend.

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RTP blog

SEPTEMBER 20, 2019

By Stefan Midford, Capango Artificial Intelligence (AI) is completely disrupting every major industry, including retail. From robotic inventory analysis to cashierless checkout lines, major retailers across the country are deploying artificial intelligence technology and automation to create better customer experiences, improve efficiency and drive sales.

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Retail Mobile Customer Experience Accessories 150

ESW

SEPTEMBER 16, 2019

Business is a balancing act. For DTC eCommerce brands, few things are harder than trying to counterbalance a return policy that appeals to customers with a healthy bottom line. On the one hand, a liberal return policy can act as a USP and significantly increase the number of transactions made on your store. Returns are expensive, however. For some brands, they cut a huge chunk out of profit margins.

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Shipping Costs eCommerce Payment Services Information 68

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers). The research demonstrates the need for retailers to innovate and improve experience at an ever-increasing rate, as it shows overall experience improving while satisfaction plateaus.

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Forrester eCommerce

SEPTEMBER 15, 2019

Join me on a stroll down ABM memory lane? In September 2016, Forrester’s B2B Marketing and Sales research team published our first series of reports about account-based marketing. In November, we predicted that ABM would help boost B2B marketers’ customer obsession. We continue to survey the market to keep our finger on the ABM pulse. […].

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GetElastic

SEPTEMBER 16, 2019

Value is emotional, largely unconscious and we as consumers can be influenced by surprising things. Today we look at several case studies on value perception that you may consider testing on your own site and promotional campaigns. Try charm pricing — with caution. You’re undoubtedly aware of charm pricing — the oldest pricing tactic in the book — where marking a $2 item $19.99 or $20 at $19.99 feels like a lower price.

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Payment Services Arts B2B Clothing 127

MakeWebBetter

SEPTEMBER 19, 2019

The first thing that attracts and engages your visitors is your website design. So, is your eCommerce store design alluring and engaging enough? Or your visitors are creating an abandonment situation within a few seconds? You’re acquiring organic traffic on your website. But, the average session time of your visitors is less than 60 seconds. […]. The post Does Your eCommerce Store Need A Redesign?

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eCommerce Web Design Customer Retention Customer 60

ecomdash

SEPTEMBER 17, 2019

As an online retailer, your chance for profits starts even before your first sale. Here's the 7 tips from the experts on negotiating with suppliers. The post How to Negotiate with Suppliers: 7 Expert Tips for Online Retailers appeared first on Ecomdash.

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Online Retail Retail Operations 80

Bootstrapping Ecommerce

SEPTEMBER 16, 2019

Don't settle for a domain name that doesn't fit your brand or is hard to remember. Find the perfect online store domain name with these tips! The post The Beginner’s Guide to Finding the Perfect Online Store Domain Name appeared first on Bootstrapping Ecommerce.

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Forrester eCommerce

SEPTEMBER 20, 2019

Yes, W+K produces the industry’s most iconic work. Yes, McDonald’s appointing W+KNY lead creative agency is a major accolade. And, yes, its a blow to the future of creativity. The prevailing point of view is McDonalds USA’s selection of W+KNY as its lead creative agency is an affirmation of creativity and a referendum […].

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Customer Experience Management Customer 361

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Operations

Kissmetrics

SEPTEMBER 17, 2019

In case you missed it, Google has just changed up the rules for link building. It used to be that when people link to you, the link would either be a dofollow link or a nofollow link. Well, that’s now changed. They are now introducing 2 more link types that will affect SEOs. Now before we get into the 2 new link types, make sure you read the whole post.

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SEO Other Games Article 278

BigCommerce

SEPTEMBER 19, 2019

Spotify’s #2018Goals campaign was the largest global campaign at the time, running in 18 markets worldwide — finely blending customer…

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RTP blog

SEPTEMBER 18, 2019

Only two months after opening its first Table at Crate restaurant in a Chicago store , Crate & Barrel could open as many as 15 full-service restaurants within other stores, according to CEO Neela Montgomery. This expansion is yet another example of retailers leveraging restaurants as a part of their overall brand experience. While Montgomery hasn’t offered a timeline for the restaurant openings, she revealed that the first concept turned a profit in only its second month of operation.

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Retail Workshop Webinar Demo 199

Forrester eCommerce

SEPTEMBER 16, 2019

When you hear “Domino’s” and “supreme” in the same sentence, you could be forgiven for thinking we’re talking about the “Supreme” on its menu — a pizza loaded with pepperoni, bacon, beef, sausage, mushroom, pineapple, and onion. But no, I’m talking about a bad business decision — which any company with a website or app […].

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Customer Experience Customer 354

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

My Wife Quit Her Job

SEPTEMBER 16, 2019

If you are looking to sign up for BigCommerce, you need to be aware of how BigCommerce pricing compares to other shopping carts on the market. Even though their pricing plans seem straightforward at first glance, there are a few pricing gotchas that you need to be aware of that we’ll cover in this post. You’ll learn… How much BigCommerce costs for your specific ecommerce store based on revenue.

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BigCommerce Shopify Shopping Carts eCommerce Platforms 184

BigCommerce

SEPTEMBER 18, 2019

Every year, one resounding piece of advice echoes through the ears of every retail brand across the world: At the…

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Shipping Fulfillment eCommerce Retail 266

RTP blog

SEPTEMBER 16, 2019

By Michael Smallwood, Bitmo We’re all familiar with the classic gift card — those plastic little cards of joy that tend to bulge our wallets, and we often forget are even there. They first came on to the scene back in 1994, when Blockbuster (remember them?) displayed the gift card in stores. Other retailers quickly followed suit, adopting them as a promotional marketing tool.

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Forrester eCommerce

SEPTEMBER 20, 2019

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020. Here is what we think is happening: The regulator’s objective is clear: disrupting traditional banking and improving digital […].

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Banking Retail Operations Improvements 244

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Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

eCommerce

Ecommerce Platforms

SEPTEMBER 16, 2019

Do you need to launch an ultra practical online business? It all starts with a pre-meditated ecommerce business plan. At first glance, this feels like a superficial blueprint for most starters. But here's the deal. You need an executive summary of everything you're about to do in order to convert your objectives into actual results. From the onset, you must put your thoughts on paper.

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eCommerce Merchant Services Payment Services Shipping Costs 172

BigCommerce

SEPTEMBER 19, 2019

Over the last two decades, fierce competition has erupted between companies and retailers attempting to dominate the public’s attention with…

Retail 191

Retail eCommerce Marketing Marketing eCommerce 191

My Wife Quit Her Job

SEPTEMBER 20, 2019

Today I’m thrilled to have Kevin Rutherford on the show. Kevin is the CEO of Nuun life, a company that sells hydration tablets that turn water into a Gatorade like drink with very few carbs. Nuun is a product that I personally use every single day to stay hydrated and feel productive. And today, we’ll learn how Kevin has grown Nuun into a behemoth of a company.

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Books eCommerce Marketing Other 120

Forrester eCommerce

SEPTEMBER 16, 2019

“I tried to stop it from happening, but they just ignored me.” That’s what one person told me recently — and many others responded similarly — when I blogged about my upcoming keynote at CX SF and invited people to share their stories with me in confidence about how they respond when asked to help […].

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Blog Other Customer Experience Customer 244

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Ecommerce Platforms

SEPTEMBER 19, 2019

If you're one of the 3,317,200+ entrepreneurs using WooCommerce to fuel your online business, ramp things up a notch by using a dropshipping plugin. This kind of tool works wonders for extending the overall functionality of your digital store. There are tons on the market, so choosing one can be a tad overwhelming. If you're unsure which dropshipping apps to try, never fear because we're going to explore six of our favorites right here in this article.

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WooCommerce Shipping Costs Order Fulfillment Fulfillment 133

BigCommerce

SEPTEMBER 19, 2019

“Home Alone Again with the Google Assistant” paid homage to Home Alone, the classic 1990s holiday movie that has become…

eCommerce 209

eCommerce 209

GetElastic

SEPTEMBER 19, 2019

As businesses seek to optimize their supply chains and find cost savings in the procurement process, eProcurement platforms have been widely adopted. With eProcurement, businesses benefit from greater insight and accountability in the procurement process, both of which contribute to cost control and better relationships with suppliers. 1. Increased Supply Chain Visibility.

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Supplies Management Document Fashion 143

Forrester eCommerce

SEPTEMBER 19, 2019

It’s been a couple of months since my last blog post! A huge vacation in the UK, backed up by RSA Singapore, our Financial Services Forum back in Sydney, and then off again to the north for our S&R Forum in DC have left me no chance to reflect. Between those events, I’ve run strategy […].

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Financial Services Events Blog Customer 240

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Retail

Inflow Insights

SEPTEMBER 17, 2019

We have seen that eCommerce marketers tend to chase keywords with a high search volume. As a result, everyone in a given space is hunting for the same keywords that get search traffic. Does that sound familiar? These higher volume keywords can get good, sometimes great results…if you can beat the competition. Often, however, you end up running out of high volume keywords to target that you can actually rank for.

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eCommerce SEO PPC eCommerce Marketing 120

BigCommerce

SEPTEMBER 18, 2019

The holidays are the busiest time of the year for direct-to-consumer brands, as gift givers continue to do more shopping…

Fulfillment 190

Fulfillment Improvements Gifts Consumer 190

GetElastic

SEPTEMBER 20, 2019

Once dismissed as just a fad, voice search has shown real staying power. In fact, research shows that voice search is on the rise. According to statistics by Dialogtech, we can expect half of all online searches to be voice searches within a year. So, if you’re not optimizing for voice search, you’re missing out on nearly half of all search queries.

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Mobile Leisure Information Improvements 136

Forrester eCommerce

SEPTEMBER 16, 2019

We have 50 years of experience with digital maps, so you might think the mapping industry would have it all figured out. After all, after 50 years of AI, the software industry figured out how to put the algorithms and data lakes on a specialized PaaS that any developer could tap. But in mapping, the […].

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Customer 236

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Online Retail