Sat.Nov 23, 2024 - Fri.Nov 29, 2024

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Three Things Consumers Value More than Price When Choosing a Brand

Retail TouchPoints

Money isn’t the only thing that makes the world go ‘round. There are many reasons why consumers choose the products they buy and the brands they buy them from. Certainly, the price is high among them. However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions.

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Are You Making These DevSecOps Mistakes? The Four Phases You Need To Know Before Your Code Becomes Your Vulnerability

Forrester eCommerce

In Forrester’s Security Survey, 2024, 56% of security decision-makers at firms that experienced an external attack indicated that the breach was the result of an application-related exploit. Why do we continue to be so bad at this!? Part of the problem is that the journey to DevSecOps is bumpy and long. But don’t give up!

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Wallet Passes Are a Mobile Marketing Channel

Practical eCommerce

Merchants are finding success with digital representations of cards for auto insurance, loyalty programs, coupons, and memberships. The post Wallet Passes Are a Mobile Marketing Channel appeared first on Practical Ecommerce.

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How to Minimize Your Carbon Footprint with Building Automation

365 Retail

Climate change is one of the most pressing challenges of our time, with buildings contributing nearly 40% of global carbon emissions. Scientists warn that we are approaching a tipping point where reversing global warming may no longer be possible. For organizations in the building sector, this is not just a responsibility but also an opportunity to innovate.

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The Trends You Need to Succeed This Holiday Season

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

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Inflation might be returning, says BRC

TalkingRetail

Fresh food inflation increased fractionally in November but ambient food rises dropped from 3.1% to 2.7% year on year, according to the latest BRC NielsenIQ survey. While food prices continued to rise, non-food saw a deflation rate of 1.8%, compared with deflation of 2.

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The Top 10 Consumer Trends To Watch in 2025 | Salsify

Salsify

Consumers aren’t consistent. What they like, what they want, and what they’re willing to purchase changes in response to social, economic, and demographic factors.

More Trending

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Atelier VM Opens First UK Flagship Store in Burlington Arcade, Mayfair

365 Retail

Italian fine jewellery brand Atelier VM has officially opened its first UK flagship store in London’s prestigious Burlington Arcade. This marks a significant milestone for the brand, which has steadily expanded its presence in the UK since entering the market in 2018 with a dedicated counter in Liberty London. Situated in Mayfair, the 401 sq ft boutique at House 5 of Burlington Arcade offers a refined and intimate space for customers to explore Atelier VM’s handcrafted jewellery collections.

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From Niche Product to Viral Sensation: How Bogg Bag Ventured into 1,800 Target Stores

Retail TouchPoints

If you’ve recently been to the beach, or maybe a kids’ baseball or soccer game, you’ve likely seen a Bogg Bag. Known (and loved) for its functionality, durability, and fun color and pattern combinations, the Bogg Bag has become the ultimate sidekick for many suburban moms nationwide. On Amazon alone, the bag has garnered more than 5,000 five-star reviews and was named the best beach bag and tote by Travel + Leisure and Good Morning America.

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Data Suggest Solid 2024 Holiday Sales

Practical eCommerce

Industry projections and the latest economic data point to a good holiday sales season for online retailers. The post Data Suggest Solid 2024 Holiday Sales appeared first on Practical Ecommerce.

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Balancing AI and Humanity: Insights from KM’s Biggest Events in 2024

Forrester eCommerce

Knowledge Management (KM) is experiencing an exciting transformation fueled by the merging of generative AI and human-centered practices.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Domino’s Pizza Stake Purchased by Warren Buffett’s Berkshire Hathaway Group

RetailWire

Warren Buffett's Berkshire Hathaway Group has purchased a huge stake in Domino's Pizza, and the investor's reasons for the purchase may be surprising.

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How Network Detection and Response Can Protect Retailers from Cybercrime

Retail TouchPoints

The past year has been brutal for big retailers when it comes to cybercrime. Breaches have compromised customer records, disrupted online sales and caused network outages that impacted customer deliveries. It’s not as though these companies had no defenses. They did. The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding.

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Will Kohl’s have to close stores?

RetailDive

Not long ago, in stark contrast to rival Macy’s, the department store was talking about expanding its fleet. That may be about to change, analysts say.

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Adtech Competition Heats Up With A Potential Divestment, A New Offering, And An Acquisition

Forrester eCommerce

It’s been a busy news week on the advertising technology (adtech) front. The US Department of Justice (DOJ) announced that it is requesting Google to divest of the Chrome browser as the outcome of the monopoly trial that the search giant lost earlier this year.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Going Global: Why a Localized Checkout Is Key to SaaS Success

FastSpring

In the SaaS industry, the checkout experience can make or break a sale. A seamless, localized checkout process is crucial for converting potential customers, especially in global markets. Focusing on these three key areas can help your SaaS business win more customers: Language. Payment methods. Currency display. FastSpring is a merchant of record that can help you easily grow your business internationally.

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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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Thanksgiving Spending Spree: US Consumers Set New Shopping Record in 2024

RetailWire

Thanksgiving saw U.S. consumers spending freely.

Consumer 119
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Data provider selection depends on the entire revenue ecosystem working together

Forrester eCommerce

Selecting a new marketing and sales data provider requires planning and coordination across the revenue ecosystem and revenue operations has a key role to play.

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5 Steps to Omnichannel E-Commerce Success

Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.

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Why stores still spark joy around the holidays

RetailDive

Online shopping has surged over the years, but it’s hard to replicate the discovery — and fun — of going to stores.

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Click, Connect, Convert: How Live Events Integrate with Omnichannel Retail Strategies

Retail TouchPoints

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. They have good reason to fear a fall in retention — savvy shoppers are scouting around for the best deals , so it’s no wonder building loyalty may seem harder than ever.

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Dog Treats Recalled by FDA Due to Salmonella Risk

RetailWire

The recalled dog treats are being sold in 19 states.

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CX Is Not A “Project”: Lessons from Forrester’s 2024 Customer Obsession Awards EMEA

Forrester eCommerce

As Q4 nears its end, companies reflect on their achievements and prepare strategies for the coming year. This reflection is critical, as Forrester’s CX Index 2024 shows: CX Index scores have dipped across the board. In this context, I urge you to remind everyone in your organization: “CX is not a project.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Kohl’s names new CEO

RetailDive

The department store has tapped Michaels CEO Ashley Buchanan to lead the retailer beginning early next year, replacing Tom Kingsbury.

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Hanna Andersson’s Secret Digital Sauce: Personal Shoppers and a Relentless Focus on the Customer

Retail TouchPoints

The decision to close all its stores in 2020 could have been seen as a rare failure for beloved childrenswear brand Hanna Andersson. But instead, the 40 -year-old company turned its new digital-first status into an opportunity to enhance the customer experience by: Transitioning store managers into online personal shoppers who offer one-on-one shopping and styling advice; Leveraging its newly honed ecommerce chops to launch a resale marketplace that has made Hanna Andersson the most resold child

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Entrepreneur on Business and Divorce

Practical eCommerce

The co-owner of Lori Beds opens up on business, divorce, children, and more. The post Entrepreneur on Business and Divorce appeared first on Practical Ecommerce.

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Influencers Are This Holiday Season’s “Gift Guides”

Forrester eCommerce

Consumers used to browse magazines and publisher sites for gift giving inspiration, and brands would turn to publishers to sponsor those coveted gift guide spots. This holiday season, influencers are taking on that role. They expertly thread the needle between entertainment and commerce, and they are supercharged by social media platforms’ powerful recommendation algorithms.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Macy’s delays full Q3 report over millions in fraudulent expense accounting

RetailDive

Starting in 2021 an employee hid $132 million to $154 million in delivery expenses, a disclosure overshadowing an otherwise decent quarter.

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Lesson from APAC: Social Commerce is Not One-Size-Fits-All

Retail TouchPoints

For the last half decade, U.S. and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. The “if” and “when” are now clear. TikTok, Instagram, YouTube and others have enabled in-app purchasing during videos and livestreams (the most popular flavor of social commerce in APAC) that WeChat, Taobao, Douvin and ot

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Abercrombie & Fitch Reports Stunning Q3 Earnings, Expects Strong Holiday Shopping Season

RetailWire

Abercrombie & Fitch has been doing something right, as its latest earnings report shows significant growth.

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Action Steps for Bing’s AI SEO Guidelines

Practical eCommerce

Bing's newly published optimization guidelines are short on implementation tactics. The post Action Steps for Bing’s AI SEO Guidelines appeared first on Practical Ecommerce.

SEO 101
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt